Feature/OPED
COVID-19: MSMEs Sustainability and Risky World of Delivery Agents
By Segun Koiki
In many countries around the world, doctors, nurses, lab scientists and other frontline health workers in battle against Coronavirus are being celebrated and honoured.
They deserve the honour as our heroes, who put their lives at risk so we can live as the world continues to fight an invisible common enemy called COVID-19.
While countries as part of steps to halt the spread of the virus implement ‘stay at home’ orders and social distancing measures, remote or virtual office and online shopping have been keeping what is left of the disrupted business ecosystem and livelihood going.
However, unlike the healthcare professionals, the bridge connecting the virtual and reality divide is relatively uncelebrated.
As individuals in the last-mile delivery value chain – agents, drivers and bike riders working for e-Commerce companies like Jumia and the rest, despite also providing humanitarian services and risking their lives all in bid to get essentials such as foodstuff, toiletries and medicines to people at homes, have remained largely unsung heroes.
In fact, amidst the lockdowns, the world of last-mile delivery workers and those providing logistics is a challenging one.
According to a section of them spoken to, driving on virtually empty roads carrying essential items to people’s homes, the fear of contracting Coronavirus and the frequent sad news of increasing number of confirmed cases and fatalities over the media channels are real threats they dread most every day.
In the words of Adebisi (not real name as he pleaded anonymity), a Jumia contactless delivery agent, hopping on the bike taking delivery of tons of orders for groceries, foodstuff, sanitary and hygiene products to people at home and medications to the sick and the elderly persons in their homes, is an assignment that comes with lot of pressure and hazards.
“A lockdown means there are increased orders for groceries and other essentials on the e-Commerce platforms like Jumia and this puts more pressure on the delivery department. I leave home every morning putting on all protective kits provided by the company, but still wary of the risk involved in the process even with the limited human contact,” he said.
Being human, Adebisi further explained the reality he and his colleagues are faced with in the discharge of their job amidst the pandemic. “We are always scared that the number of COVID-19 cases and deaths in Nigeria is increasing by the day, which means the risk of contracting the virus is high. We get orders and go out for deliveries, but we know that the more you go out, the higher the risk of contracting the virus,” he asserted.
Sharing the same sentiment, Stanley (who volunteered his first name only), said having smooth ride on the usually busy traffic-prone Lagos roads often reminds him of the danger posed by the faceless pandemic.
His words: “Whenever I remember why the roads are free and what is keeping people indoors, I quickly adjust my helmet to ensure my face is well covered. Of course, we now do more delivery of groceries and other essential items like toiletries within a few minutes, but it’s at a higher risk.”
While further buttressing the work risks associated with providing logistics at this challenging time, Godwin, a Byte Labs Logistics rider, said his recent delivery of medical items at the gate of the Infectious Disease Centre in Yaba gave him a good idea of the pandemic just seeing fully kitted doctors, nurses and other healthcare givers from afar in their personal protective equipment and kits.
“I know the risk of what I am doing at this time, though I have hand sanitizers and disinfectants, which I use on my hands and my bike every morning before setting out and at regular intervals. I am scared anytime I hear in the news that some doctors have died of Coronavirus infection. Those doctors had more protection than us, yet they couldn’t help it,” he stated.
Excited by the humanitarian interventions by e-Commerce operators like Jumia, a Lagos-based barrister at law, Esther, who admitted that she has not stepped out of her residence since the lockdown began, disclosed that since her first experience of taking food delivery via O’Food a few months ago, she has used Jumia Food delivery six times in the last two weeks. “Getting six orders delivered within two weeks with the present reality, mean these guys are doing a great job. And they are also risking a lot in doing so,” she enthused.
In spite of the risks associated with being at the forefront of delivering groceries, food and essential items to people at their homes, another significant thing worthy of mention is that e-Commerce operators like Jumia are not only supporting the humanitarian needs in efforts to combat COVID-19 pandemic, they have also been supportive of many Micro, Small and Medium Enterprises (MSMEs) to stay afloat while the lockdown lasts. “Many restaurants, kitchens and pharmacies now use the logistics channels of e-Commerce operators to reach their customers during this lockdown,” Godwin added.
Sunday Animashaun, who works with MPT Logistics, could not hide his joy about the positive impact the e-Commerce operation has had on his finances amidst the lockdown. According to him, due to the close down of businesses by most of his customers providing non-essential services, his association with some delivery agents working with e-Commerce operators motivated his foray into the delivery of foodstuff and groceries to customers at home.
“I was not used to doing foodstuff delivery, but I must confess that I’ve had more connection in this regard since the lockdown. Majority of my deliveries these days are foodstuffs. I interact with riders from the likes of Jumia, and I was motivated to be involved in the supply of essential items especially foodstuffs. It’s these guys that make groceries delivery. But I’m now fully into it as well,” he stated.
As the world continues the search for a cure for Coronavirus and government especially the federal and state governments in Nigeria intensify efforts to flatten community transmission of COVID-19, it is hoped that the strategic role of last-mile delivery workers as front-liners that keep lives and businesses afloat in time of lockdown would be accorded its rightful place.
Feature/OPED
Building 234 Solutions: A Response to Everyday Workforce Challenges
By Owoloye Emmanuel
Every business starts with a problem. For us, that problem was hiding in plain sight.
Across organisations, we kept seeing HR professionals, payroll teams, and business leaders spend significant time navigating processes that should be simpler. Employee records sat across multiple systems, payroll processes required manual intervention, and routine workforce tasks often became more complicated than they needed to be.
As businesses grow, workforce operations naturally become more complex. Yet many organisations still rely on disconnected tools and workflows that create unnecessary friction for both employers and employees.
The consequence is more than operational inefficiency. HR teams spend valuable time managing systems instead of supporting people. Business leaders struggle to access timely workforce insights, while employees experience delays in processes that should be seamless.
These weren’t isolated challenges. They were recurring realities across workplaces, regardless of industry or size.
That observation led us to a simple question: what if workforce management could be easier?
What if HR, payroll, and workforce operations could work together within a single, connected experience?
That question became the foundation for 234 Solutions.
We are building 234 Solutions with a clear belief that workplace technology should reduce complexity, not add to it. Our goal is to help organisations spend less time navigating processes and more time focusing on productivity, growth, and people.
As we prepare for launch, our focus remains simple: building practical solutions for real workplace challenges and helping organisations create better experiences for the people who power them every day.
Owoloye Emmanuel is the founder of 234 Solutions
Feature/OPED
The Role of TV in Preserving African Stories and Identity
Scroll through social media today, and you will notice something interesting: everyone is either reacting to a series, quoting a movie line, or debating a character as though they personally know them. Beneath the memes and binge-watch culture, however, lies something deeper. Television remains one of the most powerful tools shaping how Africans see themselves, remember their history, and tell their own stories. In a continent as diverse and expressive as Africa, that matters more than ever.
TV as a Cultural Archive, Not Just Entertainment
Long before streaming algorithms began shaping our viewing habits, television was already preserving African identity. From Nollywood dramas that capture the rhythm of everyday Lagos life to documentaries exploring Maasai traditions and Ghanaian folklore, TV has served as a living archive of the continent’s stories.
It preserves more than entertainment; it preserves language, culture, humour, values, and shared experiences. Unlike fleeting social media content, television allows stories to unfold with depth, exploring the realities of family, tradition, ambition, and modern African life without reducing them to stereotypes. That is the power of TV: preserving not just stories, but perspective.
Why Representation on TV Still Matters
There is a subtle but important truth: if people do not see themselves on screen, they may begin to believe their stories are not worth telling. This is why African TV content is more than entertainment; it is affirmation.
Seeing a character who speaks like you, struggles like you, or celebrates like your community does something powerful. It validates identity and challenges outdated narratives that have historically defined Africa through external lenses.
This is where MultiChoice Group, through platforms such as DStv and GOtv, plays an important role. They do not simply broadcast content; they help distribute cultural memory at scale.
GOtv, DStv, and the Everyday African Viewer
Think about a typical evening in many African homes: the TV is on in the background, someone is laughing at a comedy show, another person is watching a local series, and someone else is catching up on the news. That shared viewing experience remains very real.
Through platforms such as DStv and GOtv, African households are exposed to a blend of local storytelling and global content. More importantly, they have helped amplify African-produced content by bringing Nollywood films, African reality shows, talk shows, and documentaries into mainstream rotation.
It is not just about access. It is about visibility.
A young filmmaker in Lagos today is more likely to believe their story matters because they have seen similar stories broadcast widely. A child in Accra grows up hearing familiar accents and seeing environments that look like their own on screen, not as exceptions, but as the norm.
TV Is Also Shaping Modern African Identity
African identity is not static; it is evolving. Television reflects that evolution in real time.
Today, audiences see:
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Young Africans balancing tradition and modern dating culture
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Stories tackling mental health in African households
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Fashion and music influences spreading through TV series
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Political satire shaping public conversation
Conversations that were once confined to homes are now being explored on screen, giving audiences the language to discuss issues that were previously unspoken.
In many ways, television is doing what oral tradition has always done: passing stories, values, humour, warnings, and history from one generation to the next. The difference is that today’s griots are writers, directors, and broadcasters.
The Future: From Watching to Owning Our Narratives
The next stage of African storytelling is not just about being seen; it is about ownership.
As more African creators produce content and platforms continue to invest in regional storytelling, television becomes more than a mirror. It becomes a tool for shaping how Africa is represented to itself and to the world.
While streaming continues to grow, television, particularly accessible platforms such as GOtv, remains one of the most effective ways to reach everyday audiences across different income levels and regions. After all, storytelling only matters if people can access it.
African stories are not new. They have always existed in families, on streets, in markets, in history books, and through oral traditions. What television has done, and continues to do, is give those stories a stage wide enough for millions to experience them at once.
The next time you watch a local series or documentary on DStv or GOtv, remember that you are not just being entertained. You are participating in the preservation of African identity itself.
Feature/OPED
The Future of AI in Nigerian SMEs: Overcoming Barriers to Implementation
By Kehinde Ogundare
Ask a tech entrepreneur in San Francisco what AI means for their business, and they are likely to talk about competitive advantage, product differentiation, and scale. Ask a small business owner in Kano or Onitsha the same question, and the conversation shifts entirely.
For many Nigerian SMEs, the priority is keeping the lights on, managing costs, and finding sustainable ways to grow in a challenging economic environment. This difference in perspective explains why the global AI conversation, often shaped by assumptions about stable infrastructure, deep capital, and abundant technical talent, frequently fails to address the realities facing Nigerian SMEs.
This matters because Nigerian SMEs are not a peripheral concern. In 2024 alone, MSMEs contributed 46.32% to Nigeria’s GDP, accounting for 96.9% of businesses and 87.9% of employment. These businesses are the backbone of the Nigerian economy, and if AI is going to mean anything for Nigeria’s development, it has to work for them in the daily conditions they actually operate in.
However, research drawing on empirical data from 144 Nigerian SMEs found that inadequate infrastructure, low digital literacy, skills shortages, and regulatory gaps are collectively preventing them from meaningfully engaging with AI. Awareness of AI is high and growing. What is missing is a clear and honest conversation about what adoption actually requires in this specific context. The barriers are real, but none of them are insurmountable. The question is whether the tools, pricing models, and support structures being offered to Nigerian SMEs are designed with those barriers in mind, or whether they have been built for another market entirely.
Subscription models making AI affordable for small businesses
When most small business owners hear “AI,” they imagine expensive software, specialist consultants, and a hefty upfront bill.
That assumption is not entirely wrong, but it describes a particular way of buying technology, not AI itself. The shift that makes AI genuinely accessible at the SME level is the move away from large, one-time capital purchases towards tools that charge a predictable monthly subscription. Businesses can pay for what they use, scale back when necessary, and avoid the debt that a major technology investment can create.
The deeper opportunity here is consolidation. Many SMEs are already spending money across multiple disconnected tools—one for invoicing, another for customer records, another for stock tracking—none of which talk to each other. An integrated platform that handles several of these functions together, with AI built in, can actually cost less than the sum of those separate subscriptions while giving business owners a clearer picture of their operations.
With margins already under pressure, any technology a business adopts needs to visibly show an increase in productivity or bottom line. Subscription-based, integrated platforms, priced transparently and honestly, are the model that best fits this reality.
Infrastructure challenges demand a mobile-first approach
No conversation about technology in Nigeria is complete without confronting the infrastructure problem, and AI is no exception. Nigeria continues to face major infrastructure barriers, including limited broadband access, unreliable power supply, and high data costs, all of which constrain deeper AI adoption. These are structural features of the operating environment that any sensible technology strategy must account for today.
The electricity situation alone is significant. The World Bank estimates that the lack of stable electricity costs Nigeria’s economy approximately $26.2 billion annually, equivalent to about 2% of GDP, forcing many businesses to run on expensive diesel generators. That cost ripples outward.
In practical terms, AI tools built for Nigeria cannot assume a stable broadband connection or a computer that is always powered on. The tools that will actually get used are the ones that work on a smartphone, consume minimal data, and can function offline when connectivity drops, syncing back up when it returns. The mobile phone is already how many Nigerian SME owners run their businesses. AI that meets them there, rather than demanding infrastructure they do not have, is AI that has a genuine future in this market.
The direction is clear: build capability from within, using tools that make that possible. Recent AI performance research reveals that 64% of African workers are already actively using AI at work, signalling massive grassroots readiness and driving forward-thinking organisations across Nigeria, Kenya, and South Africa to aggressively prioritise internal upskilling frameworks to bridge the talent gap.
As the policy groundwork is being laid, the commercial ecosystem is beginning to respond. What remains is a clear-eyed acceptance that AI tools built for this market need to look different from those built for markets with different realities. Low cost, low bandwidth, and usability for non-technical people are not modest ambitions; they are the actual requirements. Build for those realities, and AI has a real future in Nigeria’s SME economy.
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