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AXA’s CCO Rashidat Adebisi Champions Customer-Centric Digitisation at FITC

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AXA CCO Rashidat Adebisi

The Chief Client Officer (CCO) of AXA Mansard Insurance Plc, Rashidat Adebisi, has stressed the critical role of digital transparency and value chain integration of technology in the industry’s transformation journey.

Ms Adebisi, who was one of the speakers at the launch of the Financial Institution Training Centre (FITC) 2024 Insurance Chief Executive Officer and Industry Report, challenged insurers to prioritize behavioural insights and transparency in product development by ensuring that technology serves customers’ needs rather than simply optimizing sales.

Speaking on the theme of Driving Sustainable Growth in the Insurance Industry through Digitization, Collaboration, and Customer-Centric Strategies, Ms Adebisi said as the insurance industry embraces digitization, it must apply the same rigour to understanding customer behaviour and needs, noting that this approach is the surest way to build customers’ confidence in the sector.

“Our focus should be on creating products that customers want to buy, not just the ones we want to sell. Digitization should not be an excuse to strip away customer benefits in pursuit of lower prices; it must be a tool for building trust,” she said.

Ms Adebisi, a thought leader in the insurance industry, further called on stakeholders to look beyond product distribution and harness technology for a more holistic transformation, including claims management and customer engagement.

She also challenged the industry to rethink microinsurance, arguing that while it focuses on low-income markets, a broader inclusive insurance approach is necessary to bridge protection gaps across all segments of Nigerian society.

“At AXA, we believe that sustainable growth in insurance must driven by true inclusiveness. Inclusive insurance addresses gaps across all segments of society, not the lower, small-case approach of microinsurance only.

“While microinsurance has a place in our market, an inclusive insurance approach opens us up to the fact that there are people across the various segments of our society who do not have any form of protection,” she argued.

“Only a few Nigerians have more than two insurance policies, and most of the policies are even those bought for them by their organizations. What this shows is that social class is not equal to insurance inclusivity.

“So, if we focus on microinsurance as we currently operate it, we might be looking at the tree and missing the forest,” the insurance expert stated.

She said AXA’s approach has been to focus on inclusion, noting that the company partnerships with the telcos and fintechs have been very instrumental in driving that agenda.

“Our partnerships with insuretechs, fintechs, telcos, and our home-grown tech solutions have provided us with opportunities to bring in more people who are first-time buyers of insurance.

“This is not a matter of case sizes but the fact that we have been able to reach urban youth, gig workers, informal sector operators, and rural dwellers with insurance. These customers cut across different age ranges and socio-economic classes,” the AXA Mansard’s top shot said.

She urged the regulators to embark on the transformation journey with the sector, explaining that a punitive-measure-first approach to innovation will stifle the industry more than unlock its potential.

“Our regulator has already put in place most of the enabling frameworks and policies including a sandbox. “We now need to collaboratively work to ensure that we harness the benefits of technology for our industry,” she concluded.

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UK Strengthens Ties With Kano, Jigawa on Sustainable Development

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UK Kano Jigawa

By Adedapo Adesanya

The United Kingdom has reaffirmed its development partnership with Kano and Jigawa States, as part of its long-term commitment to development and reform in northern Nigeria.

The Head of Development Cooperation at the British High Commission Abuja, Ms Cynthia Rowe, recently completed high-level engagements with governors of both states as well as senior government officials and civil society leaders.

The discussions underscored the UK’s modern approach to development as a genuine partnership with Nigeria, which prioritises state-led ownership and sustainable development that delivers lasting impact through strengthening systems and partnerships grounded in investment, trade, climate financing, technical expertise and joint accountability.

According to a statement, the Foreign Commonwealth and Development Office, via the British High Commission, said Nigeria remains one of the UK’s most significant development partners, adding that the engagements underlined the strength and ambition of the bilateral relationship reaffirmed during the recent UK-Nigeria State Visit.

In Kano, Ms Rowe met with Deputy Governor Alhaji Murtala Sule Garo and senior officials, including the newly confirmed Head of Civil Service and Secretary to the State Government. The visit recognised Kano’s progress on climate finance, health system reform and private sector investment supported through UK technical assistance.

In Jigawa, she met with Governor Umar Namadi and heads of key ministries, departments and agencies. The meeting celebrated more than 25 years of UK-Jigawa partnership, one of the most longstanding bilateral development relationships at the subnational level in Nigeria. Discussions covered the state’s continued progress on health systems reform, agriculture, and governance and the path forward under UK technical assistance.

Since 2022, PLANE has supported Kano, Kaduna and Jigawa to strengthen state-led education delivery systems, working through Ministries of Education, SUBEB and key agencies. Its RANA+ foundational learning packages have reached 1.4 million pupils across the three states, alongside wider system strengthening.

Speaking on this, Ms Rowe said, “For more than 25 years, we have worked side by side with state governments, including Jigawa and Kano states, their communities, and civil society to build stronger health systems, improve learning outcomes for millions of children, support farmers to grow their businesses, and help states attract the investment they need to thrive.

These visits have reinforced our confidence in what this partnership can achieve. We are working together to deliver lasting change, and deepening a relationship built on genuine mutual respect and shared ambition for Nigeria’s growth and development.”

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CBN Partners NiMet to Integrate Climate Data Into Economic Planning

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CBN Ways and Means

By Adedapo Adesanya

The Nigerian Meteorological Agency (NiMet) has signed a Memorandum of Understanding (MoU) with the Central Bank of Nigeria (CBN) on data sharing to enhance economic productivity.

This was done at a meeting at CBN Head Office in Abuja, where the weather body led by its Director General, Mr Charles Anosike, on Wednesday, highlighted the importance of integrating weather and climate data into economic research, especially in sectors such as agriculture, energy, and transportation.

He noted that extreme weather events can reduce agricultural productivity and threaten food security.

He added that the collaboration aligns with the Renewed Hope Agenda of President Bola Tinubu, which prioritises food security through major agricultural investment, including the cultivation of 10 million hectares of land and the distribution of mechanised equipment.

Mr Anosike cited a 2026 World Bank report that showed that extreme weather driven by climate change is significantly affecting global food security, with more than 87 million people facing hunger in East and Southern Africa and 52 million in West and Central Africa.

He also referenced the latest Berkeley Earth Report, which projects that 2026 is likely to be the fourth warmest year on record, a trend that continues to shape agricultural and energy market projections.

In his remarks, Mr Muhammad Sani Abdullahi, Deputy Governor, Economic Policy Directorate of the CBN, said the signing of the MoU marked an important step in strengthening the partnership between two key national institutions whose mandates intersect in data, research, and policy support.

He emphasised that, in an increasingly complex and dynamic economic environment, timely and reliable data remain essential for effective policy decisions.

According to him, the Economic Policy Directorate relies heavily on timely and credible statistical information from NiMet, saying that such data are critical for inflation monitoring, agricultural sector assessment, and broader economic policy advisory functions.

He described the initiative as both timely and important, adding that strong institutional partnerships are essential for strengthening evidence-based policymaking and improving the robustness of national data systems.

At the close of the event, Mr Anosike and Mr Sani Abdullahi signed the MoU on behalf of their respective institutions.

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POS Operators Barred Within 200 Metres of Police Stations

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IGP Tunji Disu

By Adedapo Adesanya

The Inspector-General of Police (IGP), Mr Tunji Disu, has ordered an immediate nationwide ban prohibiting Point-of-Sale (POS) operators from running their businesses within a 200-metre radius of any police station, divisional headquarters, or police formation across Nigeria.

This directive, released via an internal police wireless message, addresses critical systemic challenges regarding extortion and corrupt financial practices within law enforcement facilities.

The order is to be strictly enforced nationwide, with senior officers overseeing various formations to be held accountable for any breach of the directive.

The Nigeria Police Force stated that the measure is intended to strengthen transparency, accountability, and public confidence in the policing system.

The decision comes after an alarming proliferation of POS businesses near police facilities, with investigations and public complaints revealing that some operators were actively complicit in facilitating extortion, bribery, and illegal cash transfers forced upon civilians or suspects during police encounters.

Under the directive, Assistant Inspectors-General of Police (AIGs), State Commissioners of Police (CPs), and heads of formations will be held vicariously liable for any breach within their jurisdictions.

The IGP’s order states: “Any officer or POS merchant found flouting the 200-metre operational boundary or colluding in illicit transactions will face immediate disciplinary and criminal actions under extant laws.

“If you are a POS agent or looking into regulatory compliance for financial services in Nigeria, let me know. I can provide details on current Central Bank of Nigeria (CBN) radius registration guidelines or share methods to report officer misconduct directly to the Force Headquarters.”

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