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AXA’s CCO Rashidat Adebisi Champions Customer-Centric Digitisation at FITC

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AXA CCO Rashidat Adebisi

The Chief Client Officer (CCO) of AXA Mansard Insurance Plc, Rashidat Adebisi, has stressed the critical role of digital transparency and value chain integration of technology in the industry’s transformation journey.

Ms Adebisi, who was one of the speakers at the launch of the Financial Institution Training Centre (FITC) 2024 Insurance Chief Executive Officer and Industry Report, challenged insurers to prioritize behavioural insights and transparency in product development by ensuring that technology serves customers’ needs rather than simply optimizing sales.

Speaking on the theme of Driving Sustainable Growth in the Insurance Industry through Digitization, Collaboration, and Customer-Centric Strategies, Ms Adebisi said as the insurance industry embraces digitization, it must apply the same rigour to understanding customer behaviour and needs, noting that this approach is the surest way to build customers’ confidence in the sector.

“Our focus should be on creating products that customers want to buy, not just the ones we want to sell. Digitization should not be an excuse to strip away customer benefits in pursuit of lower prices; it must be a tool for building trust,” she said.

Ms Adebisi, a thought leader in the insurance industry, further called on stakeholders to look beyond product distribution and harness technology for a more holistic transformation, including claims management and customer engagement.

She also challenged the industry to rethink microinsurance, arguing that while it focuses on low-income markets, a broader inclusive insurance approach is necessary to bridge protection gaps across all segments of Nigerian society.

“At AXA, we believe that sustainable growth in insurance must driven by true inclusiveness. Inclusive insurance addresses gaps across all segments of society, not the lower, small-case approach of microinsurance only.

“While microinsurance has a place in our market, an inclusive insurance approach opens us up to the fact that there are people across the various segments of our society who do not have any form of protection,” she argued.

“Only a few Nigerians have more than two insurance policies, and most of the policies are even those bought for them by their organizations. What this shows is that social class is not equal to insurance inclusivity.

“So, if we focus on microinsurance as we currently operate it, we might be looking at the tree and missing the forest,” the insurance expert stated.

She said AXA’s approach has been to focus on inclusion, noting that the company partnerships with the telcos and fintechs have been very instrumental in driving that agenda.

“Our partnerships with insuretechs, fintechs, telcos, and our home-grown tech solutions have provided us with opportunities to bring in more people who are first-time buyers of insurance.

“This is not a matter of case sizes but the fact that we have been able to reach urban youth, gig workers, informal sector operators, and rural dwellers with insurance. These customers cut across different age ranges and socio-economic classes,” the AXA Mansard’s top shot said.

She urged the regulators to embark on the transformation journey with the sector, explaining that a punitive-measure-first approach to innovation will stifle the industry more than unlock its potential.

“Our regulator has already put in place most of the enabling frameworks and policies including a sandbox. “We now need to collaboratively work to ensure that we harness the benefits of technology for our industry,” she concluded.

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Lagos Police Investigates Ammunition Package Delivery to First Bank MD

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Oluwasegun Alebiosu First Bank MD

By Adedapo Adesanya

The Lagos State Police Command is investigating the delivery of a parcel containing live ammunition delivered to the managing director of First Bank Nigeria, Mr Oluwasegun Alebiosu.

The Commissioner of Police, Lagos State command, Mr Tijani Fatai, confirmed the incident on Tuesday during a press briefing at the command headquarters.

He said Mr Alebiosu reported the case on May 7, noting that two rounds of 7.62mm live ammunition were sent to him through a parcel.

“The managing director reported the matter to the police after a package containing two rounds of 7.62mm live ammunition was delivered on his behalf by his security guard at his residence. The case is still under investigation, and we are treating it with the seriousness it deserves,” he said.

According to him, the parcel was first received by the bank chief’s security guard, who then handed it over to him.

The police commissioner said that operatives have launched an investigation, including forensic analysis and intelligence work, to identify the perpetrators and the circumstances of the incident.

He added that no suspect linked to the crime has been brought into custody.

“Presently, no suspect is in custody. Even though the MD has mentioned some people whom he suspected of being the brains behind it, that is his suspicion, anyway. We are still working on it,” he said.

Mr Fatai noted that detectives are reviewing information provided by the complainant, including details of individuals who may have relevant knowledge of the incident.

He assured the public that the command would keep them informed as the investigations go on, adding that the public should allow the police to carry out their duties.

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Makinde Imposes 16-Hour Curfew in 10 Oyo Local Councils Over Insecurity

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By Adedapo Adesanya

The Governor of Oyo State, Mr Seyi Makinde, has approved the declaration of a 16-hour curfew in 10 local government areas of the state, as part of measures targeted at tackling insecurity.

According to a memo issued by the Secretary to the State Government, Mr Musibau Babatunde, the curfew takes effect from Wednesday, June 24, 2026.

The movement restriction, between 4 pm and 8 am, lasts for 48 hours in the first instance and affects local government areas bordering the Old Oyo National Park.

The affected local councils are Oriire local government (Headquarters: Ikoyi-Ile), Orelope (Headquarters: Igboho), Irepo (Headquarters: Kisi), Saki West (Headquarters: Saki), Saki East (Hq Ago-Amodu), Atisbo (Headquarters: Tede / Ago-Are), Itesiwaju (Headquarters: Otu), Iseyin (Headquarters: Iseyin), Olorunsogo (Headquarters: Igbeti), and Atiba (Headquarters: Offa-Meta, Oyo).

The development followed a series of protests that rocked the state over the abduction of children and teachers in the Orire Local Government Area in May.

The National Coordinator of the movement, Mr Juwon Sanyaolu, who spoke during the latest protest held on Monday, said the demonstration was part of ongoing efforts by the group to push for the freedom of the victims.

According to him, the protest “is a continuation of actions the organisation has embarked upon since the abduction of children and teachers” in the Orire Local Government Area of Oyo State in May.”

“We will continue to protest for the release of all abducted victims until they are free. We believe that government officials are in the comfort of their rooms and offices while innocent 46 students and their teachers are languishing in the kidnappers’ den.

“We are demanding freedom for all captives in the North, South, West, and East of Nigeria,” Mr Sanyaolu said.

He also criticised political leaders for focusing on preparations for the 2027 elections while insecurity continues to threaten the lives of Nigerians.

“We will not be sitting until 2027. By that time, we won’t even know how many will be alive.

“So that is why we are at the heart of Ibadan in Oyo State, where the abduction took place. The state and federal governments must act, or they will continue to witness mass action,” he added.

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Alleged Wiretapping: El-Rufai to File No-Case Submission as DSS Closes Case

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By Adedapo Adesanya

The Department of State Services (DSS) has closed its case against former Kaduna State Governor, Mr Nasir El-Rufai, in the ongoing alleged wiretapping trial before the Federal High Court in Abuja.

At the resumed sitting on Tuesday, prosecuting counsel, Mr Oluwole Aladedoye, informed the court that the prosecution would not be calling further witnesses in the matter, prompting the formal closure of the DSS case.

Following the development, defence counsel, Mr Paul Erokoro, told the court that the defence intends to file a no-case submission, arguing that the prosecution has failed to establish sufficient evidence against the former governor.

The defence subsequently sought two weeks to file the application, while the prosecution requested two weeks to respond.

The defence also applied for a variation of some of the bail conditions earlier granted to El-Rufai, describing them as stringent and difficult to meet.

They argued that the bail terms were too stringent, particularly the requirements for level 17 civil servants with properties in Maitama or Asokoro, as well as verification and attestation letters from the Kaduna state traditional council.

However, the prosecution opposed the request, insisting that qualified public officers who meet the conditions exist and urging the court to refuse the application.

Delivering the ruling, Justice Joyce Abdulmalik declined the request to vary the bail conditions, ruling that there are civil servants who own properties at the said location.

The court, however, adjourned to September 22 for the filing of the no-case submission and continuation of the trial.

In February, the federal government filed a three-count charge against the former governor of Kaduna State over an alleged interception of communications belonging to Nigeria’s National Security Adviser (NSA), Mr Nuhu Ribadu.

In a television interview, he confessed that he and other unnamed individuals listened to conversations from Mr Ribadu’s phone after it was tapped by a third party. While acknowledging that such interception is technically unlawful, he argued that illegal surveillance was not unusual.

However, the FG, through the secret police, filed charges against Mr El-Rufai at the Federal High Court in Abuja.

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