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COVID-19: Ikeja Electric Assures Customers Continuous Power Supply

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Ikeja Electric

**Closes Offices Partially to Safeguard Customers, Staff

The management of Ikeja Electric Plc has reassured customers under its coverage area that services including supply of electricity to customers, fault clearing, online channels for purchase of energy credits and payment of bills would not be affected by the lockdown in Lagos State.

On Tuesday, Governor Babajide Sanwo-Olu said from Thursday, only food markets and medicine stores would be allowed to open in the city as part of effort to stop the spread of the deadly coronavirus disease also known as COVID-19.

Ikeja Electric, in a statement yesterday, stated that no physical transaction of business will take place across its offices in its franchise network for the next one week.

It explained that this partial closure was in line with ongoing efforts nationwide to prevent further spread of the virus and protect customers and staff of the company.

According to the Acting Chief Executive Officer (CEO) of Ikeja Electric, Mrs Folake Soetan, the safety and health of employees and members of the public is a priority to the organisation. Therefore, necessary preventive measures have be taken to avoid possible contact and spread of the virus.

“In line with our Customer First, Technology Now policy, all staff carrying out essential services will continue to deliver services in line with globally accepted safety and health requirements while staff carrying out non-essential services will hereby rely on our remote working channels throughout this period.

“As a responsible organisation, we hold our customers and staff in high esteem. So, their wellbeing and safety must be prioritized under the circumstance confronting our country and the entire world. The ongoing efforts to control the further spread of the COVID-19 virus is in line with efforts of governments globally to contain the virus,” she said.

“At this point, we all need to carefully observe precautionary measures and other safety protocols stipulated by government agencies and health organisations that will protect ourselves and loved ones from the virus. These involve, but not limited to, observing high hygiene by washing our hands often, using sanitizers where soap and water are not available, ensuring social distancing, avoiding handshakes and gatherings, as well as promptly contacting government agencies in the event of close persons displaying symptoms of the virus.

“Earlier in the month, we had set up specific control measures across our offices to ensure customers and staff are protected from possible exposure to the virus by providing sanitizers at the entrances and using hand-held infra-red thermometers to screen customers/visitors and staff.

“We are keenly following developments across the country and the advice of our government and health institutions as part of concerted efforts to safeguard everyone and to make sure our workplaces remain safe,” Mrs Soetan added.

However, the energy firm said its services will not be affected by the temporary closure, stressing that customers can continue to make enquiries or complaints to its Customers Care Team via email, live chat or phone calls.

The electricity distribution company noted that throughout this period, customer experience will not be impacted as it continues to deploy technology to provide seamless services and improved customer experience.

It said customers can access their bills using the IE ebilling service, which is available via eservices.ikejaelectric.com or and the IE Mobile app, which can be downloaded on the Android Playstore. By the adoption of this technology, the company has greatly reduced interaction between customers and employees as far as bill distribution and collection matter

The firm also stated that customers can make use of all available online channels to get their required services including making enquiries or complaints, payments of bills or recharge of prepaid meters and escalation of faults.

“For complaints or enquiries, customers are advised to contact the Customer Care vi*************@***********ic.com or 01-7000250, 09087940825. Other transactions can be done via quick teller, internet banking, mobile App banking, USSD *565*6# and Ikeja Electric website: www.ikejaelectric.com,” the statement said.

The DisCo disclosed that technical operations such as fault clearing will continue; hence all the field staff must continue to ensure that they are completely kitted for their daily operations.

The World Health Organisation (WHO) has said spread of the coronavirus is believed to be mainly through person-to-person contact which enables respiratory droplets from infected individuals who exhibit or later show symptoms such as coughing, sneezing, breathing difficulty, fever etc. to be transmitted to other persons.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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NUPRC Probes Gas Bubbling in Bille Community in Rivers

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gas bubbling bille

By Aduragbemi Omiyale

The Nigerian Upstream Petroleum Regulatory Commission (NUPRC) has commenced an investigation into a gas bubbling incident in Bille community in Rivers State, but preliminary “deductions and field observations indicate that the gas bubbling may be associated with a subsurface phenomenon that could be linked to a variety of triggers.”

In a statement signed by its chief executive, Mrs Oritsemeyiwa Eyesan, on Thursday, the agency said it was worried about the unfortunate incident, assuring residents that efforts are being made to address the issue.

The commission acknowledged the concerns the “unsavoury development has raised in relation to public safety, the environment, and the health of the populace,” stressing that, “The overall well-being of our communities and the protection of the environment remain paramount to the commission, as they are to government.”

It stated that, “Upon notification of the incident, the commission activated a coordinated technical investigation process in line with established regulatory protocols to assess the nature and extent of the gas seepage, identify source(s) and potential cause(s), and propose immediate and long-term mitigation measures.”

“The investigative study is being conducted in collaboration with stakeholders to ensure comprehensive, fact- based outcomes for long-term sustainability,” it added.

“Detailed geotechnical and geological analyses are ongoing to determine the contributing factor(s) and possible remedies for prompt implementation,” the statement further said.

“The commission assures the Bille community of its resolve to ensure that necessary actions required to address the situation are taken in line with applicable regulations, industry standards and global best practices.

“Once again, the commission commiserates with the Bille community as we work assiduously with all stakeholders to unravel the incident, and enjoins members of the community to maintain the commendable level of responsibility whilst adhering to all safety measures and public health advisories issued by the relevant authorities,” the statement disclosed.

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Akwa Ibom Denies Plan to Sell Ibom Power Company

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Ibom Power Company

By Adedapo Adesanya

The Akwa Ibom State Government has dismissed claims that it plans to sell Ibom Power Company, describing the allegation as false and reaffirming its commitment to reviving the state-owned electricity asset through debt repayment and structural reforms.

In a statement issued on March 18, the Commissioner for Information, Mr Aniekan Umanah, said a report by a Uyo-based tabloid alleging plans to dispose of the company was “a wicked fabrication” that should be disregarded.

“At no time has the government approved the sale of Ibom Power Company as scrap or otherwise,” the statement said, adding that such claims exist only in the “imagination of mischief-makers intent on misleading the public.”

Instead, the government said it is focused on stabilising the company’s operations by clearing legacy debts, including a $9 million facility obtained from Afreximbank several years ago.

According to the statement, Governor Umo Eno approved a structured quarterly repayment plan of $560,000 beginning March 15, 2025, aimed at gradually liquidating the loan.

The government described the move as part of broader efforts to “rescue and reposition Ibom Power Company for sustainable operations,” stressing that the approach reflects a commitment to “revival, stability, and long-term value preservation, not liquidation.”

Beyond debt repayment, the state also outlined ongoing electricity sector reforms anchored on a Private Sector Participation (PSP) framework designed to attract investment while retaining public ownership of assets.

Under the initiative, the government said it has established key institutions, including the Akwa Ibom State Electricity Regulatory Commission and Ibom Electricity Holdings Limited, to strengthen oversight and coordinate state-owned electricity assets. Shares of the holding company have also been vested in the Akwa Ibom Investment Corporation.

The concession model being introduced will allow qualified private operators to rehabilitate, finance, and manage electricity infrastructure over a defined period, with strict performance benchmarks and regulatory supervision.

The government said the framework is structured to ensure that “the State will retain ownership and strategic control of all electricity assets,” while transferring operational and commercial risks to private sector participants.

It added that the reform programme is expected to improve reliability, resolve longstanding challenges, and promote a more efficient electricity market without placing additional fiscal pressure on the state.

On recent power outages across parts of Akwa Ibom, the government noted that electricity transmission and distribution currently fall outside its direct control. However, it said efforts are ongoing to engage relevant authorities to address the disruptions and improve supply.

The statement also criticised the publication that carried the initial report, accusing it of spreading misinformation and warning that “government’s measured silence should not be mistaken for weakness,” citing existing laws on libel and defamation.

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Eid-el-Fitr: Gaya Urges Prayers Against National Challenges

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NSIA Abdullahi Mahmud Gaya

By Modupe Gbadeyanka

Nigerians have been urged to use the occasion of Eid-el-Fitr to intensify prayers against the challenges confronting the nation.

This appeal was made by the independent non-executive director of the Nigeria Sovereign Investment Authority (NSIA), Mr Abdullahi Mahmud Gaya.

Mr Gaya described the current situation in the country as a test of citizens’ spiritual resolve and faith, tasking Muslims to reflect on the deeper significance of Eid-el-Fitr, noting that the festival symbolises sacrifice, obedience to Allah, and compassion for the less privileged.

“Every Muslim finds joy in observing the Ramadan fast, a fundamental obligation in Islam. We should not lose sight of the lessons it teaches: obedience to Allah, sharing our blessings with the needy, and being our brother’s keeper,” he said in a statement issued by his media assistant in Kano.

Speaking on the forthcoming general elections, Mr Gaya advised the electorate to vote for selfless leaders committed to national service and the welfare of Nigerians, describing the polls as a choice between progress and regression, stressing the need for voters to support candidates with verifiable achievements rather than empty promises.

He also urged Nigerians to remain mindful of their civic responsibilities by choosing leaders who demonstrate integrity, sincerity, and dedication.

According to him, the country’s future depends on the electorate exercising their voting rights wisely to elect leaders who understand the responsibilities of public office and approach them with humility, competence, and genuine commitment to service.

Mr Gaya expressed gratitude to Almighty Allah for His mercies and felicitated with the people of Ajingi, Gaya, and Albasu Local Government Areas, as well as Governor Abba Kabir Yusuf and Nigerians at large, on the successful completion of the Ramadan fast.

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