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COVID-19: Ikeja Electric Assures Customers Continuous Power Supply

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Ikeja Electric

**Closes Offices Partially to Safeguard Customers, Staff

The management of Ikeja Electric Plc has reassured customers under its coverage area that services including supply of electricity to customers, fault clearing, online channels for purchase of energy credits and payment of bills would not be affected by the lockdown in Lagos State.

On Tuesday, Governor Babajide Sanwo-Olu said from Thursday, only food markets and medicine stores would be allowed to open in the city as part of effort to stop the spread of the deadly coronavirus disease also known as COVID-19.

Ikeja Electric, in a statement yesterday, stated that no physical transaction of business will take place across its offices in its franchise network for the next one week.

It explained that this partial closure was in line with ongoing efforts nationwide to prevent further spread of the virus and protect customers and staff of the company.

According to the Acting Chief Executive Officer (CEO) of Ikeja Electric, Mrs Folake Soetan, the safety and health of employees and members of the public is a priority to the organisation. Therefore, necessary preventive measures have be taken to avoid possible contact and spread of the virus.

“In line with our Customer First, Technology Now policy, all staff carrying out essential services will continue to deliver services in line with globally accepted safety and health requirements while staff carrying out non-essential services will hereby rely on our remote working channels throughout this period.

“As a responsible organisation, we hold our customers and staff in high esteem. So, their wellbeing and safety must be prioritized under the circumstance confronting our country and the entire world. The ongoing efforts to control the further spread of the COVID-19 virus is in line with efforts of governments globally to contain the virus,” she said.

“At this point, we all need to carefully observe precautionary measures and other safety protocols stipulated by government agencies and health organisations that will protect ourselves and loved ones from the virus. These involve, but not limited to, observing high hygiene by washing our hands often, using sanitizers where soap and water are not available, ensuring social distancing, avoiding handshakes and gatherings, as well as promptly contacting government agencies in the event of close persons displaying symptoms of the virus.

“Earlier in the month, we had set up specific control measures across our offices to ensure customers and staff are protected from possible exposure to the virus by providing sanitizers at the entrances and using hand-held infra-red thermometers to screen customers/visitors and staff.

“We are keenly following developments across the country and the advice of our government and health institutions as part of concerted efforts to safeguard everyone and to make sure our workplaces remain safe,” Mrs Soetan added.

However, the energy firm said its services will not be affected by the temporary closure, stressing that customers can continue to make enquiries or complaints to its Customers Care Team via email, live chat or phone calls.

The electricity distribution company noted that throughout this period, customer experience will not be impacted as it continues to deploy technology to provide seamless services and improved customer experience.

It said customers can access their bills using the IE ebilling service, which is available via eservices.ikejaelectric.com or and the IE Mobile app, which can be downloaded on the Android Playstore. By the adoption of this technology, the company has greatly reduced interaction between customers and employees as far as bill distribution and collection matter

The firm also stated that customers can make use of all available online channels to get their required services including making enquiries or complaints, payments of bills or recharge of prepaid meters and escalation of faults.

“For complaints or enquiries, customers are advised to contact the Customer Care [email protected] or 01-7000250, 09087940825. Other transactions can be done via quick teller, internet banking, mobile App banking, USSD *565*6# and Ikeja Electric website: www.ikejaelectric.com,” the statement said.

The DisCo disclosed that technical operations such as fault clearing will continue; hence all the field staff must continue to ensure that they are completely kitted for their daily operations.

The World Health Organisation (WHO) has said spread of the coronavirus is believed to be mainly through person-to-person contact which enables respiratory droplets from infected individuals who exhibit or later show symptoms such as coughing, sneezing, breathing difficulty, fever etc. to be transmitted to other persons.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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NCS, PEBEC Unveil Framework to Strengthen Trade Competitiveness

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By Adedapo Adesanya

The Nigeria Customs Service (NCS), in partnership with the Presidential Enabling Business Environment Council (PEBEC), has launched a strategic reform agenda aimed at enhancing port efficiency and strengthening Nigeria’s trade competitiveness.

The initiative was unveiled on Tuesday, April 7, 2026, at the opening of a three-day operational workshop in Apapa, Lagos, themed Customs Leadership in Port Efficiency, Inspection Reform and Clearance Timeline.

Speaking at the event, the Comptroller-General of Customs, Mr Adewale Adeniyi, outlined a five-pillar strategy designed to transform port operations. The framework focuses on joint inspections, risk-based cargo clearance, optimisation of scanning infrastructure, enforcement of service timelines, and improved inter-agency collaboration.

Mr Adeniyi emphasised that the Service is shifting from policy formulation to effective implementation, stressing the need for consistent execution of established best practices.

He noted that the “workshop was aimed at bridging the gap between knowledge and action within the system.”

He further highlighted the transition to intelligence-led cargo processing, stating that ongoing investments in digital platforms and scanning systems must result in faster, more transparent clearance procedures for traders.

To ensure accountability, the Customs boss disclosed that the workshop would produce a reform execution matrix subject to close monitoring, adding that he would personally track progress reports.

He also urged officers to uphold professionalism, integrity, and commitment in the discharge of their duties.

In her remarks, the Director-General of PEBEC, Mrs Zahrah Mustapha-Audu, underscored the importance of adopting risk-based, data-driven inspection systems.

According to her, efficient and transparent border processes are essential to reducing the cost of doing business and improving Nigeria’s global trade standing.

Also speaking, the Deputy Comptroller-General in charge of Tariff and Trade, Mrs Caroline Niagwan, said the evolving mandate of the Service places it at the heart of trade facilitation and economic growth, adding that efficiency must be reflected across all commands.

As part of the engagement, the Customs and PEBEC delegation visited the National Single Window facility, where they held discussions with the Chairman of the Nigeria Revenue Service, Mr Zacch Adedeji, and other stakeholders to review progress and address operational challenges.

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Madica Invests $600k in Nigerian Data Startup Biovana, Two Others

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By Adedapo Adesanya

Madica, a structured investment programme for pre-seed African startups, has announced new investments totalling $600,000 in three tech-enabled startups, including Nigerian data startup, Biovana.

According to the initiative, these investments further reinforce Madica’s commitment to supporting founders and startups often excluded from traditional venture funding. The other startups include Tanzania’s Kilimo Fresh and Kenya’s Hakimu.

Each company has secured up to $200,000 in funding and will take part in Madica’s 18-month programme. This includes a tailored curriculum, hands-on mentorship, executive coaching, and two fully funded immersion trips to key technology ecosystems, both locally and internationally. The startups will also gain access to Madica’s global investor network, helping position them for growth and long-term success.

Madica’s programme seeks to counter the concentration of Africa’s tech funding in a few markets, verticals, and well-networked entrepreneurs and instead drive more equitable growth across the continent. This is done by backing a mix of underrepresented founders, startups from underserved regions, and innovators in overlooked sectors.

Launched in 2022, Madica is a sector-agnostic investment program designed to address structural gaps in Africa’s startup ecosystem. The program tackles key challenges startups face, such as limited access to capital, a scarcity of investors, and insufficient mentorship. It also provides the structured support necessary for startups to resolve critical issues and foster innovation, entrepreneurship, and wealth creation across the continent.

Kilimo Fresh (Tanzania), co-founded by Ms Baraka Chijenga and Mr Justice Mangu, connects smallholder farmers in Tanzania to reliable urban markets by aggregating, processing, and distributing fresh produce through a technology-enabled supply chain, aiming to reduce food waste.

Hakimu (Kenya), Hakimu, co-founded by Ms Rawan Dareer, Mr Ahmed Ahmed and Mr Ahmed Elbashir, is building a pan-African legal infrastructure leveraging the power of AI.

Biovana (Nigeria), co-founded by two female founders, Ms Estelle Dogbo and Dr Jumi Popoola, is a data harmonisation and certification platform focused on unlocking African health datasets for global pharmaceutical, AI, and clinical research applications.

Commenting on the new portfolio companies, Mr Emmanuel Adegboye, Head of Madica, said, “Each new investment brings us closer to the portfolio we set out to build, one that reflects the full breadth and diversity of African entrepreneurship. These three startups join a growing community of founders we’re backing with the resources, relationships, and runway they need to succeed at this early stage. The opportunity across the continent is enormous, and we’re committed to being a crucial and consistent partner in realising it.”

“Joining the Madica portfolio is a significant moment for Hakimu. We’re revolutionising access to justice across Africa, and having a partner that understands the specific challenges and opportunities of scaling in Africa makes a real difference,” said Ms Dareer, co-founder and CEO of Hakimu. “We’re grateful for the trust, looking forward to the hands-on support, and clear-eyed about the work ahead.”

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Tinubu, Dangote, Others for Africa CEO Forum 2026 in Kigali

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By Adedapo Adesanya

President Bola Tinubu is expected to be among the leading public figures attending the next edition of the Africa CEO Forum, which will take place on May 14-15, 2026, in Kigali, Rwanda

A strong Nigerian private-sector delegation will also take part, including Mr Aliko Dangote, Mr Wale Tinubu, Mr Ofovwe Aig-Imoukhuede, Mrs Adesuwa Ladoja, Mrs Rachel More-Oshodi, Mrs Zouera Youssoufou, Mr Karim Noujaim, Mr Dany Abboud, Mr Ayo Otuyalo and Mr Chukwuerika Achum. Nigeria’s Coordinating Minister of Health and Social Welfare, Professor Muhammad Ali Pate, will also be present.

According to a statement on Tuesday, the 2026 edition will convene in Kigali to address a defining question for Africa’s future: how to achieve the scale necessary to compete, integrate and thrive in a fragmenting world.

It comes as global power dynamics continue to evolve, while the ability of Africa to rely on competitive, agile and internationally integrated corporate champions has become a defining corporate imperative. In this shifting global landscape, one lesson is clear: scale is no longer optional. It is the first line of defence.

Organised by Jeune Afrique Media Group and co-hosted by the International Finance Corporation (IFC), the Africa CEO Forum 2026 will convene Africa’s leading public and private decision-makers around a clear conviction: scale can only be achieved through shared African ownership.

The Forum will explore three strategic levers to build continental scale. First is shared equity, which will look to unlock cross-border equity investment to create multinational African champions. Mobilise African institutional capital across markets to strengthen resilience and enhance long-term returns.

Also, is shared infrastructure, which will take on designing complementary infrastructure to integrate African value chains. Champion transformative projects that serve regional, not merely national, needs and create truly connected markets.

Thirdly is shared frameworks, which is set to harmonise standards, rules and regulations to boost investor confidence and enable the free flow of capital, goods and services. Build future-proof digital rails for health, education, agriculture and cross-border payments.

Speaking on this, Mr Amir Ben Yahmed, President of the Africa CEO Forum, stated: “If Africa wants to compete in a world defined by scale, it must move beyond economic patriotism and embrace a new model: African capital investing together. Shared ownership, cross-border partnerships and continental ambition will define the economic future of Africa and the next generation of African champions.”

On his part, Mr Makhtar Diop, Managing Director at IFC, stated: “Africa has the capital and the opportunity to grow and create quality jobs. What matters now is putting that capital to work at scale. That means building trust, sharing risk, and investing across borders. The Africa CEO Forum brings leaders together to connect policy and private investment, and to help shape Africa’s next phase of growth.”

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