IBEDC Assures Customers Prompt Response to Complaints

By Aduragbemi Omiyale

The management of Ibadan Electricity Distribution Company (IBEDC) Plc has expressed commitment to contributing its best to national development through excellent service delivery, improved power supply, prompt response to customers’ complaints and bridging the metering gap across our franchise.

The interim managing director of the energy firm, Mr Kingsley Achife, gave this assurance in a message to congratulate Nigerians on the 62nd anniversary of being an independent nation.

To celebrate the day, October 1, the federal government declared Monday, October 3, as a public holiday. Because of its desire to make the work-free day enjoyable, he assured excellent service delivery.

“We are aware that our customers are looking forward to enjoying power supply during the holiday, so our technical crew are available to rectify any faults that may arise during this period, and our customer care line 0700123999 will remain active to respond to complaints and reports promptly,” Mr Achife was quoted as saying in a statement issued by IBEDC.

He implored customers to take advantage of the company’s hassle-free payment channels such as Quick teller, Payarena, Jumia, Watu, Buypower and ATM to pay their bills and vend.

“Our payment centres are also open during the holiday from 9 am-3 pm to attend to customers,” he further said in the statement, noting that IBEDC has put stringent measures in place to ensure good service delivery.

As for the Independence Day celebration, Mr Achife urged Nigerians to ensure that the founding fathers’ sacrifices and ideologies remain the watchwords for a united and peaceful country.

He also appealed to them to continue striving for the country’s development, saying electricity is one of the catalysts that drive the growth and development of any economy.

While wishing the customers of IBEDC a happy Independence Day, the MD advised motorists to avoid driving under the influence of alcohol and observe traffic rules to prevent collisions with electric poles and other accidents during the independence celebration.