By Dipo Olowookere
As part of efforts to deliver excellent service, one of the leading energy distribution companies in Nigeria, Ibadan Electricity Distribution Company (IBEDC), has commenced the implementation of the Service Reflective Tariff (SRT).
The new system began on Tuesday, September 1, 2020, as approved by the Nigerian Electricity Regulatory Commission (NERC), the agency set up by the federal government to control affairs of the power sector in the country.
The new SRT system is critical to the provision of more efficient and reliable service to customers, giving room for the upgrade of ageing infrastructure and make operators more responsive to the complaints of the customers.
According to the Chief Operating Officer (COO) of IBEDC, Engr. John Ayodele, the new tariff is commensurate and aligned with the quality and availability of power supply committed to each cluster of customers under the plan.
“The new tariff plan will not only empower us to provide better service, but it will also promote fairness. We, therefore, appeal for the understanding and cooperation of our esteemed customers as we commence the implementation of the Service Reflective Tariff through prompt payment of electricity bills and vending, as we are resolutely committed to delivering improved and better service,” Mr Ayodele was quoted as saying in a statement on Tuesday.
He further stated that the tariff review will not affect customers experiencing an average power supply availability of less than 12 hours per day over a period of one month.
