Aduragbemi Omiyale
By Aduragbemi Omiyale
The push to deliver better services to its customers has led Ibadan Electricity Distribution Company Plc (IBEDC) to design Bills on Demand (BOD), another electronic billing system.
A statement from the organisation explained that the scheme will enable customers of the energy distribution firm to demand their bills promptly and conveniently via SMS.
According to the Chief Operating Officer (COO) of IBEDC, Mr John Ayodele, the new system will aptly take care of customers who are far-flung and those on the fast lane line of businesses who may be too busy to monitor physical bills.
He explained that, “What we have done with Bills on Demand is to create dedicated telephone number 07015555379 through which post-paid customers can pay the normal SMS rates to get their bills within seconds.”
This initiative, he said, is in continuation of IBEDC’s desire to leverage innovation and technology to improve customer experience.
Mr Ayodele noted that BOD will allow the delivery of bills on request directly to the customer, thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with the distribution of physical bills.
He also said to make customers of the company enjoy better services, the management has upgraded the IBEDC PayVending mobile app to provide information on service bands and tariff with respect to the new Service Based Tariff.
According to him, the upgrade has also created the opportunity for customers to be able to check their last six vending or payments history, for a quicker turnaround time on bill related complaints.
“As a service-oriented organisation, we understand that a critical element for successful product development is customer convenience and flexibility. This is what we intend to achieve by providing our customers with these value-added services, and we believe that our customers appreciate services that offer convenience, eliminate hitches and also fit their lifestyle,” Mr Ayodele said.
He further pointed out that the IBEDC PayVending app is currently available on the Android Playstore and will soon be available on IOS and other operating systems.
