Modupe Gbadeyanka
By Modupe Gbadeyanka
As part of efforts to close the metering gap in the country, the federal government, through the Nigerian Electricity Regulatory Commission (NERC), came up with the Meter Asset Providers (MAPs).
This platform gives third-party companies licenced by the government to provide metres to customers of electricity in the country, and the scheme has since commenced on May 1, 2019.
One of the leading electricity distribution firms, Ikeja Electric, embraced the MAPs so as to serve its customers better and more efficiently.
The company, in its efforts to make the process of obtaining a prepaid metre hassle-free for its customers, has explained in simple terms how to go about it.
In its Frequently Ask Questions (FAQs) sector of its website, Ikeja Electric said, “In line with NERC regulations, customers are expected to pay for meters. The payment for the meter by the customer can either be upfront or in instalments.”
It further noted that a single-phase prepaid metre costs N38,850 and a three-phase meter costs N70,350. These are all inclusive of VAT.”
Ikeja Electric explained that, “Customers who cannot afford to pay for their meters upfront can pay in instalments. The instalment payment is by regulation referred to as the Monthly Metering Service Charge (MSC) and will continue until full amortization of the meter asset cost, as agreed with the MAPs.”
It stated that, “A meter is for one customer account only. However, customers with more than one account can have multiple meters.
Ikeja Electric also said for customers who made upfront payments for acquiring the metres, the meters will be provided and installed within 10 working days of the payment, and for payments in instalments, customers will be metered in line with the MAPs installation schedule.
It further said after installation, the meter would be processed for setup and activation within two days, and customers will be able to vend for energy using any of the IE payment channels.
On if customers will have to pay any additional charges for meter requests, Ikeja Electric simply said, “No. The total amount payable is as stated for single and three-phase meters, respectively. However, where a customer location does not have the right service wiring, customers will be advised to purchase one. This can be obtained from any licensed electricity vendor.”
On how customers can pay for the MAP Meters, the firm said, “All payments for meters should be made into the authorised bank account to be advised by the MAP. No customer should pay cash for meters to any individual.”
Commenting on how to obtain the prepaid metres, Ikeja Electric advised customers to complete or update their details by visiting http://map.ikejaelectric.com/. It also said customers could send an email to [email protected] or call on any of 01-448-3900, 01-700-0250 and 0700-022-5543 for further information.
On if a customer decides not to get a meter, the company stressed that, “The regulation stipulates that all unmetered customers must be metered under the MAP scheme. Customers who refuse meters will be denied service by the distribution company,” adding that all meters will be procured and installed via MAPs.
Speaking on customers having unsettled post-paid bill before applying for a meter, the electricity firm advised that the bill be cleared by taking advantage of the various repayment options available during the KYC process.
“Outstanding balance can also be rolled over into the customer’s prepaid account and paid in instalments in line with IE’s instalment plans,” it said.
Answering question as to whether the Meter Service Charge (MSC) is the same as the Suspended Fixed Charge, the company said, “MSC is not the same as the Suspended Fixed Charge (CFC), noting that the MSC is the monthly repayment of the cost of the meter over a period of time.
On the event of customer’s relocation to another apartment after paying for the meters, Ikeja Electric said if the relocation is within its franchise area, the customer is expected to notify the DisCo and once notified, the company will transfer the service to the new location including the credit on the customer’s account.
“Customers are not allowed to remove their meters from their locations,” Ikeja Electric emphasised.
Is registration free or not because somebody said to register is #3000?
Good morning please I have paid for my prepaid meter at Number 7 Alaka Street abule ijesha yaba is… for over 2months now and am yet to receive it… I have done all the necessary things but still not avail
Your meter will be installed soon
Pls have paid for meter on 3rd of June 2020 and they have not come for installation orile agege Lagos they said we are under akowonjo pls help oo.
You may have to first confirm payment of the meter by sending your meter account number, ARN and proof of payment to [email protected]
Hello I have been approved on KYC but the official gave me a personal account number to pay for the prepaid meter ….am scared but I need it urgently
Please, do not pay any money into a personal account. Request for the customised teller of the MAP company and the correct amount is N48,263.37 for a single phase meter and N89,069.33 for a three-phase meter. Regards,
Can the meter be used in Benue State,cos I need one very urgent.
You cannot use Ikeja Electric meters in Benue State. You will have to procure from Jos Electricity Distribution (JED)
The map officer who assessed my place said 48,500. I think calling their customer care before payment will help sort the current price wahala
That is the new price effective June 1, 2020
Good morning sir, I was told the current price for a prepaid meter is 49500. How true is this sir. I was given a teller to pay for my 6 flat. Pls sir confirm to me. Thanks
Hello Mr Ajayi,
The prices of the meters have been increased since June 1, 2020 in line with a directive from NERC.
Good day, i just paid for my meter and i was told am still going to buy meter board. Is meter board not inclusive ?.
The metre board should normally come with the prepaid metre.
https://www.mojec.com/meter-accessories.html
How can I get a prepare meter
You can start by registering on https://map.ikejaelectric.com/sign-in to begin the process
Pls how do I get prepare meter
Please I want to get two new prepaid meters for my new flat and pumping machine all within my existing compound.
I went to Lasunwon unit that serves my area and was given a form to fill before the lockdown. I was directed to upload the form via customercare@ikejaelectric because the office is not attending to the public yet.
My problem now is that I can not see where to upload the filled form. Secondly, should I quote my own meter number/account number on the form? Thank you.
Prince Ogbere
Hello Prince,
If you already have an account on an existing post-paid metre, all you need to do is to register on https://map.ikejaelectric.com/sign-in. You will start by completing the KYC. The process is seamless online and can be completed within minutes.
I want to collect a prepaid meter but have never have a PHCN account becos it is a church and we use Generator during service how do i go about it
You can start by registering on https://map.ikejaelectric.com/sign-in to begin the process
The portal always ask for my account number which i do not have. i have never been connected to PHCN. This is new new meter request
Please register here https://www.ikejaelectric.com/request-new-connection/
Dear Sir/Ma,
Our Shopping Plaza has a Transformer and MD Meter, so, Ikejaelectric always sent one Bill to the Plaza. This system always made our Plaza not to pay up our Bills regularly. Because the Bill will be shared among 40 office owners, and not all respond promptly.
We urgently need pre paid Meters for each office individually, and all the 40 office owners are willing to have pre paid Meters.
Kindly , help us.
Hello,
Kindly contact the Ikeja Electric Energy Sales Representative (Marketer) assigned to your area for assistance.
What stage of the registration are you at now?
You can start by registering on https://map.ikejaelectric.com/sign-in to begin the process
Hw do I get prepaid metre
My Meter No:-0101174692. My KYC been approved.
Have been trying to registered on my prepaid meter without progressing.they kept referring me to KFC that i should upload my national id card which have done and yet no improvement.
Has your KYC been approved?
How do I apply for prepaid meter
Hello,
You can start by registering on https://map.ikejaelectric.com/sign-in to begin the process
Thank you sir
Can you please help me with their customer service phone numbers
You can reach them through the number number, 09087940825
Please sir what’s their customer care line the one I have isn’t going through…thank you
Please I sent an email stating that I have made payment for my meter but I’m yet to get a reply from them yet
I will advise you to give them a call because it has been very difficult for them to respond to emails recently.
Want to abtain prepaid metre at no 38 muftau ope ifa so how to get it to be easier sir/ma
If the flat has an old bill, just begin by updating your KYC via https://map.ikejaelectric.com/sign-in (you will enter your meter number and request for a password). After the completion of the KYC, you go ahead to state how the old bills would be settled and wait for a MAP field officer to get in touch with you at least within 30 days. it is after the visit you proceed to pay for the meter and wait for the installation.
Want to aquire prepaid metre 3bedroom flat at muftau ope ifa oke odo ile epo Lagos State
I have completed the kyc with the account number I was given by IKEDC. No outstanding balance.
It’s a new house.
But there was no place to fill whether it’s single or 3 phase I want..
I was just told a MAP field officer will contact me within 30 days..
Please, what’s the next step..I urgently need the 3 phase prepaid meter..
You will have to wait for a MAP field officer. The officer will advise on whether you will need a single or 3 phase meter.
I applied for a two face meter and I was a text message that says, I applied for a single face with a request for #35 payment. What should I do? wait for a message that correctly state my meter request or make payment for two faces. Also, how is the cost of two-face meter ?
Good day,
please how can generate an account number for new prepaid meter
Ikeja Electric should do that for you
Good day Mr Dipo,
Please I need clarifications from you on how to apply for a prepaid metre for a building that has never been connected to electricity before.
How do I go about it? Do I register online? If yes kindly send me the link.
Thanks for you time.
Good morning Anon,
For a building not yet connected to the national grid, you may have to get in touch with the electricity distribution company covering your area. Kindly get in touch with their undertaking or business unit for assistance. Regards.
how can i get a prepaid meter in alimosho very urgent thanks.
Register at map.ikejaelectric.com or get in touch with the Ikeja Electric marketer in your area
pls i need a quick response the sight for prepaid meter
Hello!! How possible is it , for you to request for a prepaid meter and they insisted it’ should be fixed on the general pole on the street not inside your compound…..urgent answer pls
That’s absurd. It should normally be mounted on the wall of your flat.
I found it difficult to load the bank teller on my account in email,no provision for Arrears settlement on Account in email
Kindly reach out to the Ikeja Electric marketer for your area for assistance
hw can I get prepaid meter to my new house? which bank are day going to pay money into
Kindly go through the steps narrated in the above article. You can also get in touch with the Energy Sales Representative (Marketer) of Ikeja Electric in your area for assistance. Regards
Goodday how can i get prepaid meter
You have to register via the link provided in the article
Ho do you fight an accumulated and outrageous bill? I occupy a room in a flat and over the years they brought crazy bills like we all know it to be. I have written and reported this issues on several occasion . I was told my flat has three faces connected to it, but from the meter its just one. I am bothered as i need to get the prepaid and resolve this issue. Kindly assist sir!
I will advise you to write a petition to your Business Unit and if you’ve done that, send a petition to Ikeja NERC Forum. The matter would be looked into and a date given to your to hear from you and Ikeja Electric
Please, can a new house without previous billing record apply for meter on line? Try to complete the form online but keep requesting for account number.
You may have to get in touch with the IKEDC marketer in charge of the area to create an account for the apartment.
There is no outstanding can I get with in ten days
I need meter with in ten days
Pls,
Good evening, I want to apply for a new meter , did I to summit my form under the BU or apply directly to Maps
how do you get meter for new house? login into your site i was directed to put account number, the site is new no billing yet and connection
how possible a tenant purchase the meter and when leaving he go with it your advice
1 how can you work out accumulated bill given ,even when one is under disconnection
2 how do you correct the crazy bill given, when we complained they do the findings admitted the error, but never work on accumulated bill as a result of this error
3 how many days would it take you to resolve this
4 how much is unit power
Good morning Mr Dipo… The procedure am looking at can’t understand it please can you help me anyways I can’t it’s am paying at once for God sake
or flash me with your number on 08023021092 thanks
Good day, is it true that one has to be billed first for a new building before one can apply for a prepaid meter.
Not true. Every new building must be metered first before power supply.
I understand I will clear the outstanding. My question is that, do I need to pay for both the outstanding and prepaid metre before I can get metre?
That should depend on you. But from my understanding, when you apply for the meter, the company will talk to you on how to clear the bill, which could be in installment. It is also the same process with the payment of the meter. I will advise you talk to your marketer on the best way to go about it. I hope this helps.
Hello Dipo, I want to apply for Prepaid meter, but there is outstanding bill of 37,800.00 which inherited over 80% from the previous occupant. Am I required to pay the outstanding and also for the prepaid meter at the same time?
Most likely, you would be required to pay the outstanding bill except you contest it.
Good evening Mr Dipo I just move to my apartment but can’t afford paying such amount of money every month. How can I get new one and pay at once which is single phase….
Good day Mr Adedeji, please note that the payment for the prepaid meter is one-off, not a monthly payment. Regards
Thanks for the updates here but I parked in to a new environment and light wasn’t connected to the house. So how do I apply for a fresh prepaid meter entirely
You may have to apply via the process explained in the article.
Asume i got the prepaid meter now and later i relocated to another area like ikorodun which is under ikeja electric can i moved the meter along. Thanks
Yes, but you have to inform Ikeja Electric first.
Goodday how can i get prepaid meter
Kindly follow the procedures outlined in the article. Thanks