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OVH Energy Preaches Customer Satisfaction

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OVH Energy Huub Stokman

By Adedapo Adesanya

OVH Energy Marketing Limited has proffered that customer satisfaction remains one of the major drivers that will help Nigeria benefit from the deregulated oil and gas sector.

This was one of the key points raised at the recently concluded maiden edition of the Nigerian Content Midstream – Downstream Oil and Gas Stakeholders Summit, theme, Maximizing Potentials in the Midstream and Downstream Oil and Gas Sector – A Local Content Perspective.

The event, organised by the Nigerian Content Development and Monitoring Board (NCDMB), engaged stakeholders within the industry in top-level dialogue articulating the agenda for actualizing the full local content potential.

Speakers and panellists also discussed prospects for driving massive investments in the midstream and downstream sectors of the Nigerian energy industry.

On the second day of the hybrid summit, which featured a panel discussion with Mr Huub Stokman, Chief Executive Officer of OVH Energy Marketing Limited (Oando licensee), the issues raised included the opportunity areas and challenges of investments in the petroleum product marketing and bunkering sector. It was noted that to effectively invest in Nigeria’s midstream and downstream oil and gas sector, players need to increase operational efficiencies and reduce losses.

Mr Stokman admonished that investors measure performance through returns rather than on satisfaction derived from customers, stating that pipelines, depots, trucks and retail sites are priority areas for investment within the industry. The trucks and depots are critical to last-mile delivery and should be upgraded with safety features reflective of modern best practices.

He said, “With the proposed deregulation of the industry backed by the Petroleum Industry Act, soon Nigeria will have a functioning refinery landscape which will create value for Nigeria.

“However, stakeholders must properly capture this value through safe and sustainable operations down the value chain, otherwise, it will go to waste.”

Speaking further, the OVH chief remarked that “The retail forecourt offerings in the industry are not on par with those of other countries on the continent. Once deregulation happens the price of PMS will probably increase.  When this happens, the consumer will naturally request more value for money.

“When we pay more, we typically want more. To satisfy the consumers’ demand, industry players must guarantee the quality, quantity, and excellent customer service in a safe and secure environment,” he continued.

He further highlighted key challenges facing the manufacturing industry that supports the oil and gas industry, including reliance on import of critical raw materials, inflation and currency devaluation, as well as industry skills shortage arising from skilled Nigerians moving overseas.

Mr Stokman reiterated that investment done by the Oil & gas industry in upskilling existing manpower will contribute to building in-country people skills availability.

The summit’s agenda of sensitizing and enlightening stakeholders about NCDMB’s capacity intervention programmes in support of Nigerian Content Development in the Mid and Downstream sectors is commendable.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

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NERC Orders DisCos to Pay 20% Compensation to Affected Band A Customers

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Prepaid Meters DisCos

By Adedapo Adesanya

The Nigerian Electricity Regulatory Commission (NERC) has ordered electricity distribution companies (DisCos) to pay 20 per cent compensation to eligible Band A customers who were affected by power shortfalls between February and March 2026.

In Directive No. NERC/2026/002, the commission said, generation constraints, which were largely caused by inadequate gas supply and vandalism of gas and transmission infrastructure, prevented DisCos from meeting committed service levels for some Band A feeders.

NERC Mandated that for feeders that supplied less than 18 hours per day, affected Band A feeders will not be downgraded during the covered period, and eligible customers will receive special compensation equal to 20 per cent of approved energy figures for February 2026.

However, for Band A feeders that recorded an average daily supply of between 18 and 20 hours, the existing compensation framework under Addendum No. NERC/2024/003 applies to both Maximum Demand (MD) and Non-Maximum Demand (Non-MD) customers.

MD customers are high-consumption users who typically have their own dedicated transformer and operate with a load of 45 kVA and above; they include large residential estates, banks, hotels, supermarkets, industrial facilities and oil and gas complexes.

Non-MD customers do not have a dedicated transformer and instead share public transformers, and they generally consume less, often below 45–50 kVA.

For Non-MD customers, compensation is set at 20 per cent of the approved February 2026 energy cap applicable to the affected feeder.

For MD customers, compensation is 20 per cent of the average energy billed per MD customer in February 2026.

According to NERC, prepaid customers will receive their compensation as token credits, while postpaid customers will receive bill adjustments.

The commission said that compensation for February must be completed by 31 May 2026, while compensation for March must be completed by 30 June 2026.

The commission prohibited Distribution companies from using compensation credits to offset any existing customer debt, adding that customers must be clearly informed of the value and period of the compensation they receive.

NERC said it will monitor implementation and verify compliance to ensure all eligible customers receive what they are due.

The commission reaffirmed its commitment to protecting electricity consumers while ensuring the stability and sustainability of the electricity market.

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TCN Confirms Destruction of Six Transmission Towers in Nasarawa

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Transmission Towers

By Adedapo Adesanya

The Transmission Company of Nigeria (TCN) has confirmed the destruction of six transmission towers along the Apir–Lafia 330kV line in Nasarawa State, causing significant disruption to electricity supply in parts of the country.

In a statement issued on Wednesday, TCN spokesperson, Mrs Ndidi Mbah, said the incident occurred on May 30 at about 1:15 a.m. during a heavy downpour.

She explained that the transmission line initially tripped, prompting operators to attempt a trial reclosure of Line II at about 2:08 a.m., but the effort failed.

A subsequent inspection of the transmission corridor, however, revealed extensive damage to key components of towers T125 to T130, confirming that the infrastructure had been vandalised.

“The tripping of the lines prompted a physical line trace to determine the fault, which revealed damage to critical components of towers T125 to T130, confirming vandalism on the affected sections of the transmission corridor,” Mbah said.

The incident has forced both Apir–Lafia 330kV Transmission Lines I and II out of service pending the reconstruction of the damaged towers.

TCN said its engineers have been deployed to the site to assess the extent of the damage and determine the materials required to restore normal transmission along the corridor.

As an interim measure, the Lafia 330kV Transmission Station is being supplied through an alternative line to minimise the impact on electricity consumers within the franchise areas of Abuja Electricity Distribution Company (AEDC) and Jos Electricity Distribution Company (JEDC).

The company condemned the persistent vandalism of power infrastructure, warning that such acts undermine investments in the electricity sector and threaten the stability of the national grid.

It also urged residents and host communities to remain vigilant and report suspicious activities around transmission installations to security agencies or the nearest TCN office.

TCN stressed that safeguarding critical national infrastructure requires collective responsibility to ensure a reliable and uninterrupted electricity supply nationwide.

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IFC, NGX Group, LCCI Unveil Nigeria Gender Country Programme

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Gender and Equal Opportunities Commission

By Aduragbemi Omiyale

A Nigeria Gender Country Programme (NGCP) to advance private sector action on gender equality and inclusive economic growth has been unveiled at a high-level virtual CEO Roundtable convened by the International Finance Corporation (IFC), Nigerian Exchange (NGX) Group Plc, and the Lagos Chamber of Commerce and Industry (LCCI).

The NGCP builds on the momentum of Nigeria2Equal and other initiatives that have advanced workplace inclusion, women’s leadership, entrepreneurship, and sustainable finance across Nigeria’s private sector.

Designed as a more integrated and collaborative platform, the programme seeks to scale impact through coordinated action among development institutions, business leaders, regulators, and the organised private sector.

Anchored on three strategic priorities, the programme aims to increase women’s representation in leadership, improve access to quality employment, and expand access to productive assets—including finance, technology, and markets—for women and women-led businesses.

The partners are expected to formally launch the Nigeria Gender Country Program at a physical event scheduled for July 9, 2026, where stakeholders will further advance implementation of the programme’s strategic priorities.

At the virtual event, the Director General of the Securities and Exchange Commission (SEC), Mr Emomotimi Agama, said, “Gender inclusion is fundamentally an economic growth imperative. Closing gender gaps can unlock billions of dollars in value for Nigeria while strengthening business performance and national competitiveness. We must therefore move beyond viewing inclusion as a corporate social responsibility initiative or compliance exercise, and instead recognise it as a strategic driver of productivity, innovation, and sustainable economic growth.”

Commenting on the initiative, the chief executive of NGX Group, Mr Temi Popoola, said the initiative “presents a significant opportunity to deepen impact and accelerate progress across corporate Nigeria. By expanding women’s access to leadership opportunities, quality employment, finance, technology, and markets, we can unlock substantial economic value while building a more competitive, inclusive, and resilient private sector. At NGX Group, we believe the capital market has a critical role to play in advancing these outcomes through stronger governance, transparency, and stakeholder engagement.”

On his part, the IFC Head of Office in Lagos, Mr Christian Mulamula, said, “Closing the gender gap is one of the most significant opportunities to strengthen competitiveness and productivity. Across Africa, gender inequality is estimated to cost up to $2.5 trillion. Through the Nigeria Gender Country Program, IFC is working with the private sector to expand women’s leadership, improve access to better jobs, and increase opportunities for women-led businesses. Building on Nigeria2Equal, this initiative focuses on practical, measurable solutions that help businesses grow while advancing inclusive growth.”

In her remarks, the DG of LCCI, Ms Chinyere Almona, noted that the programme’s success would depend on leadership accountability and sustained commitment from business leaders, particularly in embedding gender inclusion into organisational strategy and execution.

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