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Genesys Employs Former Google, Microsoft Marketing Executive

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Genesys

By Modupe Gbadeyanka

A former marketing executive with Google and Microsoft, Ms Joyce Kim, has joined the services of global leader in cloud customer experience and contact centre solutions, Genesys.

Ms Kim was appointed by the firm as the chief marketing officer (CMO) of Genesys, succeeding Merijn te Booij, who now serves as general manager (GM) for the company’s new business unit, Employee Engagement Solutions.

A statement issued by the company stated that Ms Kim, who will report to Chief Executive Officer (CEO), Mr Tony Bates, will oversees worldwide marketing for Genesys.

She is expected to play a pivotal role in elevating the company as the undisputed leader in personalized customer experience.

She will drive overall marketing strategy and position the company for further growth by building on its market momentum as well as expanding its partner and developer ecosystem.

Ms Kim brings more than two decades of technology sector experience to Genesys, with expertise in data-driven digital marketing and executing go-to-market strategies for software solutions leveraging cloud-based enterprise data, communications, artificial intelligence (AI), IoT and more.

Most recently, she was CMO and Chief Digital Officer for Arm, where she helped build a new software as a service (SaaS) business from the ground up and oversaw company-wide digital transformation initiatives.

Prior to Arm, Kim led marketing for global brands such as Skype and Skype for Business at Microsoft as well as product partnerships and communications for Chromebooks and Google Hangouts at Google.

“Joyce’s successful track record driving growth and delivering results for global technology companies, combined with her technical, creative and strategic acumen, will be instrumental for Genesys as we take our brand to the next level,” said Bates. “I can’t think of a more exceptional executive than Joyce to help Genesys continue to scale and further advance our leadership in the cloud contact center space.”

“I am thrilled to join the Genesys team at a time when the company is propelling the industry forward by reinventing how organizations connect with their customers through bold new innovations,” said Ms Kim. “Customer data is intrinsically tied to personalization. With its cloud, AI and engagement technologies, Genesys is helping thousands of businesses turn data into actionable insights so they can provide the individualized service needed to build customer trust and loyalty.”

Organizations are increasingly adopting advanced cloud-based workforce engagement management (WEM) applications, AI and automation technologies to enrich both the employee and customer experience and achieve higher customer metrics, sales and profitability.

With its recent acquisition to add gamification to its employee engagement tool, as well as an increased investment in R&D and dedicated talent, Genesys is rapidly evolving its WEM suite to accelerate innovation and address growing demand from customers. To further its focus in this area, the company formed the Genesys Employee Engagement Solutions business unit, which te Booij now leads.

With a background spanning workforce optimization business consulting, product management, and contact center operations and leadership, te Booij brings decades of experience to this role. He is now responsible for driving product strategy and building customer demand for the company’s native workforce engagement management solutions.

Bates said, “I want to thank Merijn for helping to transform Genesys into the cloud customer experience industry leader that we are today. We are delighted the company will continue to benefit from his extensive knowledge as he steps into his new role to help organizations heighten employee engagement and satisfaction so they can deliver even better customer experiences.”

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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CIPM Remains Sole Recognised Regulator of HR Practice in Nigeria

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CIPM HR Practice in Nigeria

By Adedapo Adesanya

The federal government has reaffirmed the Chartered Institute of Personnel Management of Nigeria (CIPM) as the only legally recognised regulatory body for Human Resource (HR) practice in the country.

This follows the release of a new directive aimed at professionalising HR functions across the Federal Public Service.

The directive, contained in a circular issued by the Office of the Head of the Civil Service of the Federation (OHCSF), mandates officers occupying HR positions in Ministries, Departments and Agencies (MDAs) to obtain approved professional certifications.

The circular, referenced HCSF/3065/Vol.1/230 and dated May 14, 2026, was signed by the Head of the Civil Service of the Federation, Mrs Didi Esther Walson-Jack.

According to the circular, the policy is part of ongoing reforms targeted at strengthening professionalism, ethical standards, competence and service delivery within the Federal Civil Service.

The government specifically recognised certifications issued by the Chartered Institute of Personnel Management of Nigeria (CIPM), alongside a few globally recognised HR professional bodies, further reinforcing the Institute’s statutory role in regulating and advancing HR practice in Nigeria.

Under the new policy, officers deployed to HR functions within the Federal Public Service are required to possess approved HR certifications within a 12-month grace period.

It was also granted to affected officers to regularise their certification status, after which only certified professionals will be eligible for deployment into designated HR roles.

Reacting to the development, the President and Chairman of the Governing Council of CIPM, Mr Ahmed Ladan Gobir, described the circular as a landmark step towards institutionalising professionalism in Nigeria’s public sector.

He said the directive aligns the nation’s civil service with global best practices in Human Resource Management while reinforcing the importance of professional competence and ethical compliance in workforce management.

Mr Gobir stressed that CIPM remains the only institute legally empowered to regulate HR practice in Nigeria, noting that the Institute’s enabling law grants it authority to set standards, certify practitioners and enforce discipline within the profession.

“While the circular recognises certain international certifications, it is important to reiterate that within Nigeria, CIPM remains the only Institute with the legal mandate to regulate the practice of Human Resource Management,” he stated.

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Kayode Oyekanmi Replaces Sola Kosoko as LTV General Manager

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Kayode Oyekanmi LTV General Manager

By Modupe Gbadeyanka

Lagos Television (LTV 8), Alausa, Ikeja, has a new General Manager, and he is Mr Kayode Oyekanmi, replacing Mrs Sola Kosoko, who was ousted by the Lagos State government.

Mr Oyekanmi was presented with his letter of appointment on Wednesday, May 13, 2026, by the Lagos State Head of Service, Mr Bode Agoro, in a brief ceremony.

The new General Manager of the state-owned broadcast station was tasked with using his vast experience in the media space to take LTV 8 to greater heights.

Mr Agoro expressed confidence in Mr Oyekanmi’s capacity to reposition Lagos Television and wished him a successful and impactful tenure of office.

Prior to his appointment, Mr Oyekanmi served as the Director of Strategy Centre at the Lagos State Ministry of Information and Strategy, a position he has held since 2022.

A seasoned brand communications practitioner, Mr Oyekanmi has over three decades of professional experience spanning both the private and public sectors, with expertise in Advertising, Public Relations, and global export services.

He commenced his public service career as a Public Affairs Practitioner on March 1, 2000, with the Lagos State Ministry of Information and Strategy.

The new LTV boss, a Lagos State indigene from Isale Eko, Lagos Island, has received several awards in recognition of his dedication, hard work, and commitment to the journalism profession.

He holds a Master’s degree in Public Administration (MPA) from the University of Lagos and a Bachelor’s degree in English Language and Education from Lagos State University.

He is an active Member of the Nigeria Union of Journalists (NUJ) and the Nigerian Institute of Public Relations (NIPR).

In addition, he is a voracious reader and a passionate lawn tennis player, and currently serves as the Charter President of the Lagos State Ministry of Information Toastmasters Club.

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Tinubu Chooses Famadewa as Special Adviser on Homeland Security

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adeyinka famadewa

By Modupe Gbadeyanka

A retired Major-General, Mr Adeyinka Famadewa, has been appointed as the Special Adviser to President Bola Tinubu on Homeland Security.

The appointee retired from the military after over three decades, with experience in national security strategy, intelligence fusion, counter-terrorism operations, and international security diplomacy.

His career reflects a rare blend of operational excellence, strategic foresight, and institutional leadership in safeguarding Nigeria’s territorial integrity and national interests, a circular signed by the Secretary to the Government of the Federation (SGF), Mr George Akume, said.

It was disclosed that Mr Famadewa was chosen for the position because of his exceptional record of service, strategic expertise, and outstanding contributions to Nigeria’s national security architecture.

The notice said the appointment underscores the commitment of the administration of Mr Tinubu to strengthening internal security coordination, enhancing intelligence-driven operations, and deepening inter-agency collaboration in addressing emerging security threats across the country.

The President expressed confidence that Mr Famadewa’s appointment will further enhance the government’s efforts toward achieving a safer and more secure Nigeria through improved coordination of homeland security initiatives, intelligence integration, and proactive risk management.

He also urged him to deploy his wealth of experience, professionalism, and strategic insight in advancing national security objectives and supporting the administration’s agenda.

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