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Stakeholders See Nigeria’s Outsourcing Industry Exceeding $1.8bn by 2028

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SeamlessHR AOPN Nigeria's Outsourcing Industry

By Modupe Gbadeyanka

The outsourcing industry in Nigeria could grow more than $1.8 billion by 2028 from the $980 million it recorded in 2023, stakeholders in the sector have projected.

However, despite recording an impressive annual growth rate of 12.56 per cent, the sector is weighed down by financial inefficiencies.

This was one of the reasons critical players in the landscape brainstormed recently in Lagos to on payroll solutions for sustainable growth.

The gathering was called by a leading human resource and payroll technology company, SeamlessHR, in partnership with the Association of Outsourcing Professionals of Nigeria (AOPN).

More than 30 chief executives of Nigeria’s top outsourcing companies gathered at Four Points by Sheraton, Lagos, on Wednesday, April 30, 2025, for the event themed Enhance Business Efficiency Through Automation and Immersive Workflows.

They agreed that thin margins, inconsistent client payments, and outdated payroll systems have created conditions where salary delays are frequent and talent attrition is on the rise.

Across the industry, many workers now view delayed wage disbursements as normal, with employees often waiting weeks or even months to be paid. For outsourcing firms, the consequences extend beyond cash flow.

Delayed salaries damage brand perception, undermine operational efficiency, and threaten long-term growth. The urgency for innovation in payroll and financial operations has never been greater.

Another key focus of the discussion was the transformative impact of SeamlessHR’s Embedded FInance for employers and employees.

SeamlessHR’s solution enables workers to access earned wages on-demand, bypassing the traditional pay cycle. Through seamless integration with payroll systems, employees can withdraw accrued earnings in real-time to address emergencies or manage cash flow gaps.

Additionally, low-interest salary advances and built-in financial tools empower staff to avoid exploitative lenders and plan their finances with confidence.

“Outsourcing companies face daily liquidity issues, irregular cash flow, and growing payroll obligations.

“SeamlessHR’s Embedded Finance closes that gap by integrating capital into the payroll system to ensure people get paid on time, operations run seamlessly, and CEOs sleep better at night.

“When employees no longer stress about delayed salaries, their engagement and output improves dramatically,” the Director of Embedded Finance at SeamlessHR, Oke Egbi, stated.

Also commenting, the president of AOPN, Mope Abudu, said, “This roundtable addresses a critical challenge in our industry. As key contributors to Nigeria’s economy, we cannot afford to be left behind in the wave of digital transformation shaping the future of work.

“The outsourcing sector must lead in efficiency and innovation, and the integration of intelligent systems that support workforce management.

“Today’s theme speaks directly to that need. By exploring solutions like embedded finance, we open new opportunities to enhance value delivery and improve operational efficiency across our industry. I extend my gratitude to SeamlessHR for bringing this event to life.”

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

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Jobs/Appointments

Onafriq to Accelerate Growth With Simon Black as Board Chairman

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Simon Black Onafriq board chair

By Modupe Gbadeyanka

A veteran in the financial technology (fintech) ecosystem, Mr Simon Black, has been appointed to the board of Onafriq to accelerate its growth.

Mr Black joins the board of the digital payments network as an independent non-executive director of Onafriq UK Holdings Limited, the parent firm of Onafriq.

His appointment underscores Onafriq’s commitment to assembling world-class leadership capable of propelling the company’s infrastructure across Africa and beyond.

His global perspective and proven success in forging partnerships with industry giants will prove invaluable as Onafriq cements its position as the definitive network of networks for African payments.

As the board chairman, Mr Black will work closely with the founder and chief executive of Onafriq, Mr Dare Okoudjou, as well the executive team, board, and the shareholder base to provide strategic guidance, focusing on cross-border scale, global partnerships, and long-term value creation.

He brings to the organisation over three decades of experience building and scaling payments and technology platforms to support Onafriq’s next phase of growth.

“Simon’s appointment comes at a transformative moment in Onafriq’s journey. To fulfil our mission of making borders matter less across Africa, we must build upon our strong foundations to create an even more resilient and innovative business.

“His exceptional track record of scaling fintech leaders and navigating complexity makes him the ideal chairman to guide this next phase.

“His strategic expertise will be instrumental as we strengthen our position as Africa’s payments infrastructure backbone and accelerate financial inclusion throughout the continent,” Mr Okoudjou commented.

“Joining Onafriq is not only a professional privilege, but a personal commitment to a mission I deeply believe in. The company has built what is arguably the most extensive and sophisticated digital payments infrastructure on the continent—connecting over 500 million wallets and 200 million bank accounts across 42 African markets. That scale, combined with a deep understanding of local markets, uniquely positions Onafriq to solve the continent’s most pressing payment challenges.

“I am excited to support the team in shaping the future of cross-border finance in Africa and enabling seamless commerce at a scale the world hasn’t seen before,” Mr Black said.

The new board chairman has earned industry-wide recognition for transforming high-potential fintech and software businesses into market leaders.

During his tenure as CEO of PPRO from 2015 to 2023, he steered the German-based payments infrastructure provider from an emerging start-up to a formidable global player, driving revenue growth beyond €100 million while expanding the team to more than 500 professionals across many markets.

Previously, as CEO of Sage Pay, Mr Black orchestrated tenfold revenue growth, establishing the company as a leading force in SME ecommerce payments.

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Thibaut Boidin to Replace Hans Essaadi as Nigerian Breweries CEO

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Thibaut Boidin

By Aduragbemi Omiyale

Nigerian Breweries Plc has announced the appointment of Mr Thibaut Boidin as its new chief executive, replacing Mr Hans Essaadi, who resigns from the position from June 30, 2025.

The brewer confirmed this development in a statement submitted to the Nigerian Exchange (NGX) Limited on Thursday.

It was disclosed that Mr Essaadi is leaving the seat to take up another role in Poland as the head of Heineken in the European nation.

He drafted to head Nigerian Breweries on July 31, 2021, and his tenure has been marked by significant milestones, including delivering a net revenue of over N1 trillion amidst one of the most challenging economic landscapes in Nigeria in recent history.

His clarity and resilience steered the company through foreign exchange constraints, high inflation, and liquidity pressures, while keeping the organisation fundamentals firmly on track.

He oversaw the firm’s recent business recovery plan which included the raising of N550 billion via a rights issue, the biggest equity raising effort in the Nigerian capital market, and has helped to put the company back on the path of profitability.

His successor will be expected to build on these legacies, particularly because of his experience in the field.

He is currently the Managing Director of Heineken Romania, one of Heineken’s largest operations in Eastern Europe.

He joined the organisation in 2017 as Deputy CEO of France Boissons and added to his scope in 2020 the role of Heineken France Chief Transformation Officer. He was also the Chief

Transformation Officer of Heineken Europe based in Amsterdam before his current role in Romania.

Prior to joining Heineken, Mr Boidin had served as an Officer in the French Armed Forces across different continents before transitioning to the corporate world where he held senior/executive and Managing Director positions in French organisations, including Elis and Veolia.

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Royal Exchange Appoints Idu Okwuosa-Okeahialam as MD

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Idu Okwuosa-Okeahialam

By Dipo Olowookere

Ms Idu Okwuosa-Okeahialam has been appointed as the new Managing Director of Royal Exchange Plc after successfully undergoing the necessary process prior to her appointment.

Her appointment was approved by the board of the company, a statement from the organisation to the Nigerian Exchange (NGX) Limited disclosed.

It was stated that Ms Okwuosa-Okeahialam will assume the new position from Wednesday, May 21, 2025. She is expected to support the company’s continued growth and success.

Royal Exchange expressed confidence that the new leader of the management team is armed with the requisite skills and experience to make a meaningful contribution to the board.

She is expected to provide strategic leadership while exploring new opportunities for the business.

Ms Okwuosa-Okeahialam is a finance professional with over 15 years’ core experience spanning across various industries including oil & gas; banking; and financial services.

She is experienced in funds management, compliance and risk administration, sales, client relationship management and customer experience.

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