9mobile Thrills Customers With Easy Self-Service Unbarring Portal
By Dipo Olowookere
After getting feedback from its customers as to the stress they go through because of the directive of the federal government to bar all outgoing calls of mobile phone subscribers who failed to link their SIM cards to their National Identity Numbers (NIN) within the stipulated period, 9mobile has introduced an easy self-service unbarring portal for GSM network users to unbar their lines on the internet.
The mobile network operator explained in a statement that the NIN web linking service will save customers the hassles of queuing endlessly to link their NIN.
The Director of Customer Care at 9mobile, Mr Ehimare Omoike, explained that this initiative was introduced after the company “realised the frustrations of people trying to unbar their lines.”
Mr Omoike stated that the telco “came up with the unique initiative that will enable them to regain the use of their lines as quickly as possible.”
He described 9mobile as “a caring network and are always on the lookout to make the lives of our customers easier and better.”
According to the customer-friendly telecommunication company, customers who cannot make calls because of the new policy just have to access the portal to unbar their lines linking them with the NINs from the comfort of their homes or offices.
“The customer enters the received OTP and proceeds to enter their NIN in the Enter NIN/Image Capture. Start the camera, select capture to proceed, and click on the Next button.
“You get a successful status update message. Your NIN and selfie image are verified, and your line is unbarred within six hours,” he explained.