Technology
Charting the Course of AI in Nigeria’s Business Terrain
By Olumide Balogun
In the bustling markets of Lagos, a remarkable transformation is underway. A local logistics company, once struggling with efficiency, has now streamlined its entire operation using AI-driven solutions. This is a glimpse into the broader canvas of Africa where Artificial Intelligence (AI) is rapidly becoming a cornerstone for business innovation.
Across the continent, from the tech hubs of Nairobi to the vibrant streets of Accra, AI is no longer a distant concept but a present-day tool reshaping the way businesses operate and grow. Enterprises of all sizes are tapping into AI to enhance their processes, improve customer experiences, and unlock new growth potential.
Recently, Google brought together industry leaders from leading organisations such as MTN, FirstBank, and Kuda to explore the integration and impact of AI in African businesses. The discussions brought into focus the immediate relevance of AI, emphasising that its value lies not just in preparing for future challenges but in providing practical solutions for the pressing needs of today’s market.
Fola Olatunji-David, representing the Nigerian Minister of Communication, Innovation & Digital Economy, Dr Bosun Tijan noted that “AI is not just a technological leap forward, but a catalyst for redefining how we approach business challenges and opportunities in Africa.”
As AI becomes more prevalent across Africa, it’s crucial to recognize that its adoption is more than just a technological upgrade. It’s about rethinking how businesses operate, engage with customers, and improve their processes. Key factors like managing costs, acquiring the right talent, and implementing effective strategies are central to this transition. Successfully navigating these aspects of AI integration hinges on practical solutions and a collective commitment to embracing and adapting to this technological evolution.
In this transformative landscape, it’s the businesses that are at the forefront, with the support of collaborative partners. Our initiatives, like the Google for Startups Accelerator AI First program, aim to empower businesses to effectively leverage AI technologies. By working together, we can ensure that the adoption of AI across Africa’s business sector is impactful and responsible, driving progress and prosperity across the continent.
The transformative potential of AI in Africa is immense. It offers a pathway for businesses to enhance operational efficiency, drive innovation, and remain competitive in a rapidly evolving global market. The journey of integrating AI into African businesses is a testament to the region’s resilience, adaptability, and commitment to embracing new technologies for sustainable growth and development.
The narrative of AI in Africa is evolving, marked by instances of innovation and collaborative efforts. While there are diverse experiences across the continent, many businesses are finding ways to harness technology for their growth and success. This journey with AI is contributing to various aspects of economic development, illustrating the potential and diverse applications of technology in different African contexts.
In the vibrant city of Lagos, a small yet ambitious logistics company is redefining its business landscape. By integrating Artificial Intelligence (AI) into their operations, they have not only improved efficiency but have also carved a new path for growth and innovation. This is not just an isolated success story; it mirrors a larger narrative unfolding across Africa where AI is becoming a fundamental tool for business transformation.
Across the continent, in bustling marketplaces and corporate boardrooms, AI is no longer perceived as a futuristic notion but as a present-day catalyst for change. Businesses, both large and small, are increasingly embracing AI to enhance processes, customer experiences, and scalability. This adoption signifies a significant shift in how African businesses approach innovation and competitiveness in the global market.
A recent roundtable convened by Google brought together leaders from top organisations like MTN, FirstBank, and Kuda in Nigeria. This gathering was more than just a meeting of minds; it was a testament to the growing recognition of AI’s role in reshaping African businesses. One of the most poignant insights, shared by Fola Olatunji-David, representing the Nigerian Minister of Communication, Innovation & Digital Economy, encapsulates this sentiment perfectly: “AI is not just a technological leap forward but a catalyst for redefining how we approach business challenges and opportunities in Africa.”
However, the integration of AI into the African business sector is not without its challenges. It requires a reimagining of business models, customer engagement strategies, and operational efficiencies. Key hurdles such as cost, talent acquisition, and strategic implementation need to be addressed. This journey towards AI integration calls for not just innovative solutions but also a unified vision and a steadfast commitment to driving technological change.
It is essential to acknowledge that businesses are at the forefront of this transformation. They are the primary drivers of innovation, with collaborative partners playing a supportive role in this journey. Initiatives like Google’s Accelerator AI First program are designed to empower businesses to effectively leverage AI for sustainable growth and innovation. This collaborative approach ensures that AI adoption across Africa’s business sector is both impactful and responsible, contributing to progress and prosperity.
The potential of AI to transform Africa’s business landscape is immense. It provides a pathway for businesses to enhance operational efficiency, drive innovation, and remain competitive in a rapidly evolving global market. This transformative journey is a testament to the resilience, adaptability, and commitment of African businesses to embrace new technologies for sustainable growth and development.
As we look to the future, the focus is clear. AI’s role in Africa is not just about technological advancement; it’s about shaping a new economic narrative for the continent. A narrative where technology acts as a catalyst for sustainable growth, innovation, and a brighter, more prosperous future for Africa.
The story of AI in Africa is one of collaborative innovation, transformation, and the promise of a technologically empowered continent. It’s a narrative that showcases how technology can be harnessed not only to drive business success but also to contribute significantly to the economic prosperity of the continent.
Olumide Balogun is the West Africa Director for Google
Technology
PIAFo Leads Urgent Push for National Dig-Once Policy
Key players across Nigeria’s digital economy, telecommunications, and infrastructure ecosystem are set for the National Dig-Once Policy Forum to champion a new course towards increasing Nigeria’s digital backbone network to 125,000km of fibre-optic infrastructure.
The event, which marks the 8th edition of Policy Implementation Assisted Forum (PIAFo), is a high-level industry dialogue aimed at accelerating the formulation and adoption of a National Dig-Once Policy as a critical enabler of safe, coordinated and cost-effective fibre infrastructure deployment in the country.
The forum, themed Accelerating Nigeria’s Digital Backbone: Dig Once Policy, Project BRIDGE and Strategies for Effective Fibre Deployment, is slated for Thursday, April 16, 2026, at Radisson Blu Hotel, Ikeja GRA, Lagos.
According to the organisers, Business Metrics Limited (BML), the introduction of the $2 billion Project BRIDGE initiative by the Federal Government to expand fibre infrastructure by an additional 90,000km from 35,000km to 125,000km by 2030 requires some new measures to ensure the successful implementation of the ambitious target and avoid mistakes of the past.
Industry stakeholders have identified that the success of a national connectivity backbone rollout depends largely on institutionalising a Dig Once Policy framework, which encourages the installation of fibre ducts and conduits whenever roads, railways, and other major public infrastructure are being constructed or rehabilitated.
According to industry data shared by the Nigerian Communications Commission, lack of such a framework is taking a toll on the telecoms sector and broadband drive as operators recorded over 50,000 fibre cut incidents across the country in 2024, with more than 60 per cent occurring during road construction and rehabilitation activities. These disruptions have resulted in billions of naira in repair costs, network outages, and service degradation.
Telecom operators in Lagos State alone said they spent over N5 billion in 2024 to repair and replace damaged fibre infrastructure in the state, while lamenting that the development continues to slow down network upgrade and expansion drive.
Beyond infrastructure damage, telecom operators also face challenges such as high Right of Way (RoW) charges, uncoordinated civil works, and repeated excavation of roads for fibre deployment.
PIAFo 8.0 aims to address these challenges by fostering collaboration among stakeholders responsible for planning, financing, constructing, and maintaining Nigeria’s digital infrastructure.
Specifically, the forum seeks to align federal, state, and local infrastructure planning around a unified Dig-Once framework; strengthen collaboration between telecom operators, infrastructure companies, and public works authorities; translate policy intentions into actionable guidelines and implementation timelines; and build stakeholder support for Project BRIDGE and complementary national fibre initiatives.
Speaking about the event, Team Lead at Business Metrics Limited, Omobayo Azeez, said Nigeria is being denied access to the robust connectivity it should derive from up to eight high-capacity undersea cable networks landed on its shores because of difficulties around terrestrial fibre infrastructure expansion.
“The Project BRIDGE initiative should excite everyone because of its ambitious targets. But for those who understand the operating terrain and why it took the industry over 20 years to achieve around 35,000km of fibre network that the country currently operates for broadband connectivity, the project calls for a major shift in execution approach with the adoption of a National Dig-Once Policy as the starting point.
“PIAFo, now in its 8th edition, is again serving as the viable platform for representatives from government ministries and agencies, senior telecom executives, infrastructure companies, data centre operators, equipment manufacturers, state governments, and industry associations to chart the way forward.”
The forum will feature keynote addresses, expert panel discussions, and strategic networking sessions designed to drive pragmatic outcomes that will accelerate Nigeria’s journey toward a resilient and inclusive digital economy.
Technology
Nigeria, Finland Strengthen Ties on Digital Economy
By Adedapo Adesanya
The Nigerian government and the Republic of Finland have formalised a strategic partnership on digitalisation and innovation, signing a Memorandum of Understanding (MoU) aimed at expanding economic activities and strengthening cooperation in the digital sector.
The agreement was signed in Abuja by the Minister of Communications, Innovation and Digital Economy, Mr Bosun Tijani, and Mr Jarno Syrjälä, Under‑Secretary of State (International Trade) at Finland’s Ministry for Foreign Affairs.
According to a statement from the Special Assistant on Media and Communications to the communications minister, Mr Isime Esene, the MoU will establish a framework for collaboration across key areas, including digital government, emerging technologies, digital public infrastructure, cybersecurity, innovation ecosystems, and capacity building.
Mr Tijani described the signing as “an important step in strengthening the partnership between both countries as we work to build a more inclusive, innovation-driven digital economy.”
“This agreement is a significant next step following our engagements in Helsinki in February, where we met with key stakeholders, including Finnvera and Finnfund, and held productive discussions on advancing collaboration around digital infrastructure, the Data Exchange Platform, and opportunities for Finnish participation in Project Bridge.”
The Minister emphasised that the partnership would “unlock meaningful opportunities for both countries, enabling us to leverage digital transformation as a catalyst for sustainable growth and shared prosperity.”
Echoing this optimism, Mr Syrjälä said: “Finland is very pleased to deepen its partnership with Nigeria in building resilient, secure, and human‑centric digital societies. Digitalisation is at its best when it empowers people, strengthens trust, and creates new opportunities for innovation.”
“Nigeria is a key partner for Finland in Africa, and this MoU provides a strong basis for concrete cooperation between our governments, institutions, and private sectors. Together, we can advance digital solutions that are interoperable, future‑fit, and beneficial to both our nations,” he added.
Technology
Meta Launches AI Support Assistant on Facebook, Instagram
By Aduragbemi Omiyale
New Artificial Intelligence (AI) tools designed to provide support for users of its applications have been launched by Meta.
The AI Support Assistant will work on the Facebook and Instagram apps, the company said in a statement.
The tools will help users to receive reliable and action-oriented assistance when needed.
In December, the Meta AI support assistant, a tool designed to provide reliable, 24/7 support for nearly any support issue at any time, was previewed.
Now, Meta is rolling it out globally on the Facebook and Instagram apps for iOS and Android, and within Help Centre on Facebook and Instagram on desktop, with even more capabilities and ways to help.
The new Meta AI support assistant is designed to help resolve account problems from start to finish. It offers answers for any question, like notification settings or new features, and can also take action for users on a growing set of requests directly within Facebook and, in the future, on Instagram.
The feature can report scams, impersonation accounts, or problematic content, make it easier to see why content was taken down, provide appeal options, track what happens next, manage privacy settings, reset passwords, and update profile settings.
The Meta AI support assistant can respond to requests typically in under five seconds, dramatically reducing wait times compared to traditional help centre searches or seeking answers on external websites.
“The Meta AI support assistant is a major step in our work to deliver stronger support on our apps. In fact, among people who have provided feedback, the majority report a positive experience with the Meta AI support assistant. It’s rolling out now in all languages supported by Facebook and Instagram for support topics.
“We’re continuing to invest in AI- powered tools to make support more accessible, reliable, and effective — and we’ll keep evolving the Meta AI support assistant as more people use it and as the technology advances, so it continues to improve over time,” the organisation disclosed.
Meta has also deployed AI to improve content enforcement to help users reduce the chance that scammers trick people into giving away their login details, ultimately finding and mitigating 5,000 scam attempts per day that no existing review team had caught before.
Meta said over the next few years, it would be deploying these more advanced AI systems across its apps once they consistently perform better than its current methods of content enforcement, transforming its approach.
“As we do this, we’ll reduce our reliance on third-party vendors for content enforcement and focus on strengthening our internal systems and workforce.
“While we’ll still have people who review content, these systems will be able to take on work that’s better-suited to technology, like repetitive reviews of graphic content or areas where adversarial actors are constantly changing their tactics, such as with illicit drug sales or scams,” it stated.
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