By Adedapo Adesanya
Leading technology support service company, Tek Experts, has hit a milestone of over 1,800 employees in Nigeria, making the country its largest market globally.
The firm disclosed that the recognition of Nigeria as the largest market globally is a direct result of the company’s strategic business opportunities as the largest tech support organisation in Nigeria and its increased focus on talent investments.
It also underscores the increasing interest in digital technology and IT support services while ensuring sustained development.
Speaking on the milestone, the Managing Director for Africa, Tek Experts and Elev8, Mr Lars Johannisson explained that having Nigeria as its largest market of operations globally is a testament to the company’s commitment to developing the tech support sector in Nigeria and Africa whilst nurturing talents in the country through the help of its sister company, Elev8.
“We recognize that tech support is instrumental in driving our customers’ brand and overall customer experience. We are uniquely positioned to help companies leverage the existing investments they make in customer support to drive product adoption, increase renewal rates, and ultimately top-line revenue growth.
“Many of the services we offer to our customers require technical expertise and we invest very heavily in digital skilling and employee development, growing a skilled workforce for the ICT industry.
“At Tek Experts, we offer both a place to develop IT skills and a place to leverage those skills with job opportunities supporting some of the most cutting-edge technology for the biggest global brands,” he explained.
Speaking on the firm’s goals in the coming years, Mr Johannisson said “we want to be recognized, as the employer of choice in every market in which we operate.
“We want the investments we make in our employees’ career development to create growth opportunities for them and enable them to build a career they are proud of in a company they feel fully supported by.”
Reminiscing on some of the achievements since its founding in Nigeria over two years ago, Tek Experts said it has partnered with tech giants, Microsoft, to empower Nigerian youths with technological skills training and on-the-job apprenticeship for real-time engineering projects and deliverables.
The first group of trainees was 10 female Software Engineers who commenced and ended their training in September 2019. In 2020, another set of 10 Nigerian women benefited from the partnership between the two tech companies.
Tek Experts is a leading global provider of technical support and professional services on behalf of the world’s largest technology enterprises. With a highly specialized technology focus, the company is redefining the industry, making tech support a highly strategic, value-creation engine for today’s digitally transformed enterprise.
With 5,000 employees across seven global offices, Tek Experts has built a reputation for deep technical expertise and capabilities as a seamless extension of the client. Tek Experts operates a follow-the-sun model that transcends borders, languages, and time zones.
Tek Experts is part of the YNV Group, a global holding company dedicated to helping people around the world progress to a bright digital world.
Aduragbemi Omiyale