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Nigeria Becomes Tek Experts’ Largest Market Globally

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Tek Experts

By Adedapo Adesanya

Leading technology support service company, Tek Experts, has hit a milestone of over 1,800 employees in Nigeria, making the country its largest market globally.

The firm disclosed that the recognition of Nigeria as the largest market globally is a direct result of the company’s strategic business opportunities as the largest tech support organisation in Nigeria and its increased focus on talent investments.

It also underscores the increasing interest in digital technology and IT support services while ensuring sustained development.

Speaking on the milestone, the Managing Director for Africa, Tek Experts and Elev8, Mr Lars Johannisson explained that having Nigeria as its largest market of operations globally is a testament to the company’s commitment to developing the tech support sector in Nigeria and Africa whilst nurturing talents in the country through the help of its sister company, Elev8.

“We recognize that tech support is instrumental in driving our customers’ brand and overall customer experience. We are uniquely positioned to help companies leverage the existing investments they make in customer support to drive product adoption, increase renewal rates, and ultimately top-line revenue growth.

“Many of the services we offer to our customers require technical expertise and we invest very heavily in digital skilling and employee development, growing a skilled workforce for the ICT industry.

“At Tek Experts, we offer both a place to develop IT skills and a place to leverage those skills with job opportunities supporting some of the most cutting-edge technology for the biggest global brands,” he explained.

Speaking on the firm’s goals in the coming years, Mr Johannisson said “we want to be recognized, as the employer of choice in every market in which we operate.

“We want the investments we make in our employees’ career development to create growth opportunities for them and enable them to build a career they are proud of in a company they feel fully supported by.”

Reminiscing on some of the achievements since its founding in Nigeria over two years ago, Tek Experts said it has partnered with tech giants, Microsoft, to empower Nigerian youths with technological skills training and on-the-job apprenticeship for real-time engineering projects and deliverables.

The first group of trainees was 10 female Software Engineers who commenced and ended their training in September 2019. In 2020, another set of 10 Nigerian women benefited from the partnership between the two tech companies.

Tek Experts is a leading global provider of technical support and professional services on behalf of the world’s largest technology enterprises. With a highly specialized technology focus, the company is redefining the industry, making tech support a highly strategic, value-creation engine for today’s digitally transformed enterprise.

With 5,000 employees across seven global offices, Tek Experts has built a reputation for deep technical expertise and capabilities as a seamless extension of the client. Tek Experts operates a follow-the-sun model that transcends borders, languages, and time zones.

Tek Experts is part of the YNV Group, a global holding company dedicated to helping people around the world progress to a bright digital world.

Adedapo Adesanya is a journalist, polymath, and connoisseur of everything art. When he is not writing, he has his nose buried in one of the many books or articles he has bookmarked or simply listening to good music with a bottle of beer or wine. He supports the greatest club in the world, Manchester United F.C.

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NITDA Wants Nigerians’ Contributions to AI Development

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NITDA

By Adedapo Adesanya

The National Information Technology Development Agency (NITDA) has called on Nigerians to make contributions to the National Artificial Intelligence Policy (NAIP), which will enhance digital innovation and the evolution of technology.

This was disclosed by Mrs Hadiza Umar, Head of Corporate Affairs and External Relations of the agency in a statement issued in Abuja on Thursday.

She explained that globally, countries are grappling with ways to manage the exponential growth of new and emerging technologies to advance their economies.

Mrs Umar said that the cognisance of the exponential growth and potential value of digital technologies is in line with the vision of President Muhammadu Buhari to diversify the Nigerian economy.

This, she said, is through utilising digital technologies and the launch of the National Digital Economy Policy and Strategy (NDEPS).

“It is against this backdrop that Prof. Isa Pantami, Minister of Communications and Digital Economy, directs NITDA to develop a National Artificial Intelligence Policy (NAIP).

“The development of the NAIP is envisaged to maximise the benefits, mitigate possible risks, and address some of the complexities attributed to using AI in our daily activities.

“Furthermore, it will provide directions on how Nigeria can take advantage of AI, including the development, use, and adoption of AI to proactively facilitate the development of Nigeria into a sustainable digital economy.

“The agency, hereby, invites the public to contribute and participate in developing the NAIP,” she urged.

Mrs Umar called on interested experts and  volunteers to send their inputs through https://forms.office.com/r/JmgCe8HauK or alternatively to https://forms.office.com/r/nvmpp8Nv65

She directed them to make further inquiries by reaching out to ai@nitda.gov.ng.

NITDA is responsible for developing standards, guidelines, and frameworks for the IT sector in Nigeria, as enshrined in Section 6 of the NITDA Act 2007.

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Twitter Introduces Location Spotlight, Others to Benefit Professionals, Businesses

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Twiiter Location Spotlight

By Adedapo Adesanya

Twitter has launched Location Spotlight globally, a tool designed to help professionals customize and strengthen their business presence and showcase their products to customers directly on the social media platform.

According to a release made available to Business Post, Twitter said, “Professionals – whether they are creators, nonprofits, developers, small business owners, or big brands – come to Twitter every day to drive results that can move their business forward.

“For the past year, we’ve been developing a collection of foundational, free-to-use products that give this community the tools they need to customize and strengthen their business presence and showcase their products to customers directly on Twitter.

“Today, we’re hitting an exciting milestone in this journey: we’re making the Location Spotlight available to all professionals on Twitter. This is the first spotlight for professionals to become globally available.”

As a tool, Location Spotlight allows professionals with physical business locations to display their business address, hours of operation, and additional contact information so that customers can reach them via phone, text, email, or Twitter Direct Message.

The company noted that, “As we scale the Location Spotlight, we’re also giving it an extra boost that can help professionals drive their customers further down the path to purchase.

“Using Google Maps Platform, this spotlight now gives professionals the option to add a map of their business location. Customers can then click on the map for directions to navigate there.”

Alongside Location Spotlight, Twitter also announced other professional products and resources it plans to introduce this year. These include – Professional Home, Profile Spotlights, and Taking Care of Business series, among others.

On Professional Home, Twitter said, “For the first time, professionals will be able to access a homepage to track performance, discover product offerings, tap into additional resources and drive performance. Professional Home will become available to all professionals globally in the coming weeks with additional updates and iterations to come throughout the year.”

For Profile Spotlights, the company announced that “We plan to test and launch a few additional profile spotlights this year to better serve our broader audience of professionals. Ultimately, these spotlights will enable professionals to encourage potential customers to take the actions they care about most when discovering their account on Twitter. Stay tuned for more information as we begin piloting these spotlights!”

Starting this month, Twitter said it will be offering a monthly, live online workshop series created by Twitter Flight School called “Taking Care of Business.” The series is designed to help professionals who are just getting started with Twitter gain a better understanding of the newest products and offerings available to Professionals on the platform or simply need a refresher on how to leverage Twitter to grow their business.

The workshops will cover how to set up Professional Account; how to activate an appropriate spotlight for businesses and how to tweet confidently and engage with your audience.

It also announced #TweetLikeAPro On-Demand Courses on Twitter Flight School.

“In addition to the live webinars, in August, we’ll be rolling out 10 a la carte courses on Twitter Flight School that will cover several topics that are top of mind for professionals on how to leverage Twitter to drive customers to buy. Our #TweetLikeAPro coursework will be designed specifically for small to medium businesses and will cover topics like how to Up Your Tweet Game, Creating a Community of Engaged Followers and Keeping it Simple: The 4 Cs of Content Strategy.”

“We are proud of the foundation we’ve laid with the initial suite of products we’ve unveiled to date and we’re excited to continue introducing new ways to help professionals achieve business success on Twitter,” it announced.

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Technology

Nigeria’s Broadband Penetration Jumps to 44.5% as NCC Reviews Short Code Services

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broadband penetration

By Adedapo Adesanya

Nigeria’s broadband usage has continued to rise, moving up by 3.6 points from 40.9 per cent in February 2022 to 44.5 per cent in July 2022.

This was disclosed in a statement released on Thursday by the Nigerian Communications Commission (NCC), through its Director of Public Affairs, Mr Reuben Muoka, a figure considered hopeful for achieving the national broadband penetration target of 70 per cent in 2025.

The statement quoted the Executive Vice Chairman (EVC) of the NCC, Mr Umar Danbatta, as making the revelation at the beginning of a three-day public inquiry on five telecommunication regulations and guidelines which began in Abuja yesterday.

“With the technological advancements anticipated in the coming years, it is expected that there will be a proliferation of devices in the industry. It is, therefore, essential for the Commission to ensure that the right regulatory frameworks can accommodate such eventualities,” he said.

The agency’s boss said the public inquiry, which covered five areas of existing regulations, is aimed at achieving operational efficiency and operational excellence.

He listed the regulatory instruments under review at the public inquiry to include Type Approval Regulations, Guidelines on Short Code Operation in Nigeria, Guidelines on Technical Specifications for the Deployment of Communications Infrastructure, Guidelines on Advertisements and Promotions, as well as Consumer Code of Practice Regulations.

He said the focus areas were already articulated in some important documents guiding the operations of the Commission, which include the Nigerian National Broadband Plan (NNBP) 2020 – 2025, the National Digital Economy Policy and Strategy (NDEPS) 2020 – 2030, NCC’s Strategic Management Plan (SMP) 2020-2024, and its Strategic Vision Implementation Plan (SVIP) 2021–2025, which are being implemented towards achieving its mandate.

While stating that these strides are the results of the commission’s regulatory efficiency and focused implementation of policies and strategies of the Federal Government of Nigeria, Mr Danbatta said the public inquiry is in tandem with the NCC’s strategy of consulting stakeholders in all its regulatory interventions.

The EVC further stated that the amendment of these regulatory instruments was to reflect current realities, one of which is the anticipated deployment of the Fifth Generation (5G) technology, and management of shortcodes in Nigeria, including the Toll-Free Emergency Code 112.

Earlier, Head, Telecoms Laws and Regulations at NCC, Mrs Helen Obi, had stated that public inquiry allows the agency to incorporate the comments and suggestions of industry stakeholders, in the development of its regulatory instruments.

She said the process ensures that the NCC’s regulatory instruments are in line with the current realities in the industry as it had done with some regulatory frameworks and guidelines in 2021.

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