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SA Airways Unveils New Aircraft A330-300 on Lagos-Joburg Route

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By Dipo Olowookere

Africa’s Best Airline for 14th consecutive years, South African Airways (SAA), will from December 11, 2016, bring new travel experience to Nigerian travellers with the introduction of brand new A330-300 aircraft on the Lagos-Johannesburg route.

The SAA A330-300 aircraft deployed to the Lagos-Johannesburg route is one of the five new state of-the-arts, environmentally friendly, super-comfortable aircrafts that the airline has acquired to improve its service offering for passengers’ memorable journey.

Aboard the SAA new A330-300 aircraft, Nigerian travellers will enjoy brand-new 46 Premium Business Class and 203 Economy Class seats with warm, neutral colours and cabin furnishings which provides a comfortable, elegant, hospitable and relaxed ambience, leaving travellers feeling well rested after long flights.

For the Business Class travellers, the A330 is sure to make passengers feel right at home in their very own living space. Upon boarding passengers will be welcomed with a bubbling flute of Méthode Cap Classique and then spoilt with an amenity bag stocked with travel necessities and indulgent cosmetics. After settling in the flight, passengers’ taste buds and appetite will be treated to the exquisite à la carte menu, proudly South African cheeseboard and skilfully selected wines.

Seating in Business Class cabins is in a staggered 1-2-1 configuration, offering increased privacy and providing all Business Class passengers with direct access to the aisle. The A330-300s offer more Business Class seats than the largest aircraft in SAA’s current fleet.

The updated cabin layout includes customised seats that lie fully flat at 180° and extend to almost 2m. The seat is also extra-wide at 23”. Each seat is designed to offer more privacy, individual aisle access and even more personal top and stowage space. A large tray table pops out when pushing the tray table button, which is more user-friendly than traditional tray tables.

They also bring to life the audio-channels and soundtracks of SAA wide range of in-flight entertainment options – all at passengers’ fingertips and displayed on their own screen.

Each Business Class seat on the SAA A330 is equipped with a 15” video screen, power socket and USB port for passengers use or tablet, phone and laptop charging at leisure.

SAA has the record of being the leader in introducing the first flat beds in Business Class 15 years ago and is still setting the standards today.

The 203 newly designed Economy Class slim-line seats has extra personal space and generous legroom for travelling comfort. Each seat is fitted with a 10.1” screen, individual USB charging ports and access to shared PC power points.

To make flights more enjoyable, Economy Class customers are offered a handy amenity kit with socks, eyeshades and a toothbrush with toothpaste. Passengers travelling with babies and wheelchairs will appreciate the double-size bathroom situated in the middle of the Economy Class cabin, which also incorporates a large fold-down table for changing babies’ nappies.

The in-flight entertainment totally kills boredom with range of on-demand in-flight entertainment system with full programme offerings in all Business and Economy Class seats. For the best viewing experience each seat has a high-resolution screen.

The A330-300 incorporates the RAVE inflight entertainment system – a fully customisable and lightweight entertainment system from Zodiac. This new system offers each passenger their own personal television screen, featuring an intuitive, full-capacity and simple interface. The navigation will be available in six languages: English, French, German, Chinese, Portuguese and Spanish.

In addition, passengers will be able to stream a selected set of content to their own personal device, such as a smartphone or tablet. The additional content consists of a selection of digital magazines, a newsfeed offered by Agence France-Presse (AFP) offering global news updates directly to passengers’ device, short tourism clips, a moving map which allows passengers to zoom in and out of the flying space and more.

Passengers need to download the SAA in-flight entertainment app Airscape before travel for iOS and Android devices to be spoilt for choice of inflight entertainment aboard the A330 with over 100 movies to enjoy – from the latest blockbusters to old favourites and a wide selection of African and Asian titles.

Up to 100 TV features are on offer, including the latest full-season series and comedy shows. Gaming enthusiasts can take their pick from 15 games (including a selection of multi-player games). There are also 14 radio station channels and over 170 albums to choose from.

Children will be spoilt for choice with a special kids’ programme section. In addition, SAA has a family-friendly feature whereby parents can ask a flight attendant to limit movies for a certain seat to kiddies’ view (movies for toddlers with no age restriction) or teen view (PG and PG 13 movies and programmes).

The system has a handy feature whereby a passenger can opt to be woken for meals or to be left undisturbed by simply choosing the feature on the monitor, displayed at a low light, just bright enough for the crew to identify the passenger’s wishes.

Passengers are encouraged to give quick feedback on-board the A330 aircraft flight enabling SAA to measure its service levels and continue to provide excellent service.

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via [email protected]

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Travel/Tourism

Verve, Providus Bank Unveil Travel Card for Tourists, Others

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ProvidusVerve Travel Card

By Aduragbemi Omiyale

A travel card designed for tourists, business visitors, Diaspora returnees has been launched by Verve in partnership with Providus Bank.

Known as the ProvidusVerve Travel Card, the Naira-based travel card will allow inbound travellers to enjoy a smooth, secure, and convenient payment experience throughout their stay in Nigeria. It was powered by Verve’s secure.

Created to support the surge of tourists, expatriates, business visitors, conference delegates, and returning diaspora expected during the festive Detty December season, the ProvidusVerve Travel Card enables seamless payments for transportation, hotels, dining, shopping, entertainment, and everyday essentials nationwide.

The card also works on select global merchant platforms that accept Verve, including Netflix, Google Play, and other digital services, ensuring travellers enjoy uninterrupted access to familiar services.

The ProvidusVerve Travel Card eliminates the hassle of sourcing naira or converting foreign currency on arrival. It enables instant, secure transactions, reduces reliance on cash, and supports compliance with the cashless policy of the Central Bank of Nigeria (CBN).

It also mitigates the risks associated with carrying physical cash such as loss, theft, or fraud, offering a safe, regulation-aligned option for both online and in-person payments.

“The ProvidusVerve Travel Card is a timely solution for inbound travellers seeking reliability, security, and simplicity while navigating Nigeria.

“Together with Providus Bank, we have created a product that eliminates the friction traditionally associated with accessing local payments.

“Whether for tourism, business, or festive activities, this card ensures a smooth financial experience from the moment visitors land,” the Vice President for Issuing and Acquiring Management for Africa at Verve International, Mr Paul Ohakim, stated.

On his part, the Divisional Head for Product Management and Solution Delivery at Interswitch, Mr Ademola Adeniran, described the partnership as a reflection of “Verve’s commitment to designing products that respond to real user needs.”

“The ProvidusVerve Travel Card supports everyday experiences — from booking rides and hotels to shopping, streaming, and dining. It provides inbound travellers with a secure, compliant, digital-first way to experience Nigeria without financial barriers,” he added.

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Travel/Tourism

FG May Sell Dana Air Assets to Repay Debts

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DANA Airlines

By Adedapo Adesanya

The Minister of Aviation and Aerospace Development, Mr Festus Keyamo, has disclosed that the federal government may recover and sell the assets of Dana Air to refund passengers and travel agents whose funds remain trapped following the suspension of the airline’s operations.

The Minister disclosed this in Abuja on Tuesday at the Ministry’s fourth quarter stakeholders’ engagement to enhance governance for effective service delivery in aviation.

Speaking at the event themed “leveraging public feedback to drive excellence in aviation services, the Nigeria Civil Aviation Authority (NCAA) will be directed to probe why funds trapped by the airline are yet to be refunded.

He revealed that the authority suspended the operations of the airline as a matter of choice between safety and disaster.

“For Dana, the problem is that it was a choice between safety and disaster. So we didn’t take the commercial thing as priority. The priority was safety, and we all looked at the damning reports that we had met on the table.

“It was a decision of the NCAA to suspend them, but I pushed them to say, look, these are the reports we are seeing on the table about safety record, about lack of standards that put the lives of Nigerians at risk. If they continue flying, I don’t know whether most of us will be here. Many of us would have been victims of one of those flights. God forbid.”

According to him, “I have asked Najomo (NCAA director general) to dig deep to find out how those passengers and agents will be refunded. He has to dig deep on that.

“One solution will also be that if that same individual or those entities are trying to come back to aviation under any guise, whether to go and register a new AOC or use any business within the aviation sector, they have to go and settle their debts first.

“We should look at their assets. There are assets that are still available. Let them sell their assets. Let’s cannibalize their revenue and pay people. Let’s find a way to go after their assets and get money to pay Nigerians who are owed.

“NCAA should do that because they can’t get away with it.”

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Travel/Tourism

NCAA Slams N5m Consumer Protection Infraction Fine on Qatar Airways

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Qatar Airways

By Adedapo Adesanya

The Nigerian Civil Aviation Authority (NCAA) said it has imposed a N5 million penalty on Qatar Airways for consumer protection violations.

The announcement was made on Wednesday by the NCAA’s Director of Public Affairs & Consumer Protection, Mr Michael Achimugu, on X, adding that there may be other sanctions depending on how the airline treats other cases.

“Glad to announce that, today, the NCAA has sanctioned @qatarairways to the tune of five million naira being penalty for consumer protection-related infractions. In addition, the letters of investigation (LOI) written to the airline over other cases may lead to further sanctions if not treated satisfactorily,” Mr Achimugu wrote.

The fine followed an incident when a Nigerian passenger was accused by a Qatar Airways cabin crew member of sexual harassment during boarding in Lagos for a flight to the United States via Doha, Qatar.

The allegation was only reported in Doha, where the passenger was arrested, detained for 18 hours, fined, and compelled to sign a document written solely in Arabic.

Qatar Airways allegedly refused to continue his journey, forcing him to purchase another ticket at considerable financial and reputational cost.

The NCAA said it invited Qatar Airways’ country manager to a meeting over the incident, but he failed to attend, sending subordinates instead.

“I understand that some countries do not have advanced aviation consumer protection regulations like Nigeria does. In certain cases, some countries don’t even have any. This creates a situation where airlines operating out of those countries (mostly national carriers) act with disdain towards consumer protection enforcement in Nigeria.

“This is not a situation that we would accept here. It is against the law for ANY Airlines not to respond to the NCAA. It is against the law to provide false information to the NCAA. It is against the law to fail to comply with the provisions of Part 19 of the NCAA Regulations 2023,” Mr Achimugu said in an earlier post.

In September, the NCAA accused Qatar Airways of mistreating Nigerian passengers and failing to comply with consumer protection regulations under Part 19 of the NCAA Regulations 2023.

The regulator then threatened stiff penalties against the airline for repeatedly disregarding its directives.

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