By Dipo Olowookere
One of Africa’s leading hospitality companies, Transcorp Hotels Plc, has promised to continue to invest in innovative products that will continue to mesmerise its guests and make them come back again.
The Managing Director/CEO of Transcorp Hotels, Mrs Dupe Olusola, gave this assurance while addressing shareholders at the Annual General Meeting (AGM) held at Transcorp Hilton Abuja on Monday.
“Our key focus will be a continued investment in innovation that allows us to be dynamic and agile whilst delivering superior offerings and service to all our guests.
“We will continue to innovate and optimise all the facets of our business, from operational efficiency to guest engagement, and bolstering direct revenue.
“The good cost-saving habits and financial strengths that we cultivated during nearly two years of volatile market conditions will be enhanced,” she stated.
Mrs Olusola disclosed that in the 2021 fiscal year, the occupancy, and proportion of hotel accommodation occupied, which started at 55 per cent in January, grew steadily to an all-time high of 80 per cent in December 2021.
She further said the Average Daily Rate (ADR) also grew from N69,000 in January 2021 to N83,000 in December 2021, noting, “We remained the superior choice for all, including numerous world leaders and dignitaries from around the world who we hosted in 2021.”
“We continued to reinforce our position as the all-around industry leader with an increased focus on delivering excellent service quality, customer satisfaction and security,” she added.
In her presentation, the Chief Financial Officer of the firm, Mrs Oluwatobiloba Ojediran, stated that the company continued its impressive performance despite the economic headwinds.
According to her, “Gross profit grew 143 per cent to N16.23 billion for the year ended December 31, 2021, as against N6.67 billion reported in 2020. We also recorded a 114 per cent growth in revenue to N21.74 billion from N10.16 billion in 2020.”
To reward the shareholders for their loyalty, the board recommended the payment of N717 million, which was approved at the gathering.
The chairman of the board, Mr Emmanuel Nnorom, while speaking at the event, said “Our disciplined approach to financial management has continued to yield results as reflected in reduced finance cost during the year.
“During the year, Transcorp Hotels maintained its credit rating for the Company and the Bonds, as two prominent rating agencies affirmed the company’s stable” outlook.”
A shareholder of Transcorp Hotels, Mr Olatunde Okelana, applauded the company for its inclusiveness, especially its board, which he said has equal representation of males and females.
Quickteller Delves into Transport Business for Better Travel Booking Experience
By Aduragbemi Omiyale
The desire to make life easier for people has made Quickteller venture into the transport business, designing innovative services to enrich the travel booking experience.
The company has launched Quickteller Transport to allow users to easily search and book inter-state trips from multiple travel operators across Nigeria.
Quickteller Transport is embedded as a service on Quickteller Web and Mobile app and is available for use by both new and existing Quickteller customers.
Users will also be able to filter their search to specific or preferred operators and compare fares based on vehicle type, departure point and time, and specialised access functions provided by transport operators, including seat selection and preferred pick-up location option, all at their convenience.
According to the consumer digital lifestyle and payments platform powered by Interswitch, Quickteller Transport was created in line with its mission to develop technology solutions that connect and empower individuals, businesses, and communities across Africa.
The Quickteller Transport Service is another step in the company’s continued commitment to providing its customers with convenient access to lifestyle and payment services, the Managing Director of Interswitch Industry Ecosystems Division, Ms Chinyere Don-Okhuofu, stated.
“Transportation is a necessary aspect of human life, enabling social and economic interactions. In keeping with our culture of driving innovation and positively impacting consumer lifestyle in society, we developed our Quickteller Transport service to provide added travel booking and payment convenience to our over 5 million customers.
“Built as a multimodal offering, we will be rolling it out to include other travel and transportation modes such as trains and ferries, working with operators across Nigeria.
“We are ecstatic to be launching this service. And as we launch our suite of new complementary services, Quickteller customers can be assured of our commitment to providing an excellent experience using Quickteller to access all their lifestyle and payment needs,” Ms Don-Okhuofu added.
10 Ways to Make Sure Your Holiday Rental Stands Out
Anyone who owns a holiday home or flat would love to have it fully booked all through the year. With travelling abroad still seen as risky, many Nigerians will be holidaying locally during the coming holidays instead of going overseas. How do you make your vacation rental stand out so that people notice it when they’re booking online? And once they’ve stayed there, they’ll love it so much they’ll definitely recommend it to others?
Ideally, you’ll want your holiday rental to grab attention but also look like a welcoming space where people can relax and enjoy being together. You want every aspect of their stay there to ooze memories and good times.
First impressions count
The front of your holiday house is the first thing guests will see when they arrive, so it’s integral to making a great impression. A pretty welcome sign, the name of your holiday home or painting the front door a cheerful colour will all give an instant holiday vibe. Planting flowers, or having them in pots, at the front door will also create a welcoming feel.
A warm welcome
Have a welcome pack with a small selection of treats and visitor information waiting for guests upon their arrival. They’ll love it, and will remember it in their recommendations of your property to others. Fresh bread and milk in the fridge for the first night’s stay will be so appreciated, as will little touches like dog snacks for pet-friendly homes and mini-toiletries in the bathroom.
Create a guide with expert tips on your area – great coffee spots, bakeries and delis, must-try restaurants and wine bars, shopping hotspots and touristy must-sees. A handy list of close by supermarkets, doctors and pharmacies will be convenient, too. Try an online design programme like Canva to put your guide together and make it look professional.
Nobody wants ordinary
When you’re decorating a space for holiday guests, it’s tempting to tone it down so that the décor will appeal to all, but remember that people want wow. Guests want a space that feels like a home from home, but they’re also paying for an experience. Colour, beautiful art, a stand-out furniture piece, deep-pile rugs in the bedroom or a luxe addition like a log fireplace or a jacuzzi will be memorable (and romantic!). If your home is surrounded by beautiful scenery, invest in floor-length glass windows or doors for views that will really sell your holiday home. Never fall into the trap of choosing cheap décor items, or worse still, decorating a space with the things you don’t want at home. Old, cheap and boring are to be avoided at all costs. When people walk into your holiday rental they want to find the equivalent, or better, than what they have at home.
What guests want
Evaluate every part of your holiday space and think about what you can do to make your guests’ experience memorable. The living room must have a cosy place where they can relax and read a book or watch a movie and, if possible, a smart TV. In the kitchen, make sure there’s everything that guests need to be able to self-cater easily. If you can, add in luxe touches such as an espresso machine or a smoothie maker. It’s things like this people will tell their friends about.
Holidaymakers want to relax and spend their time making fun memories, so make sure they get the time to do that at your rental by providing a cleaning service. Ad hoc bookings may mean you don’t need a regular service, so opt for one like SweepSouth, a handy on-demand home service that allows you to book reliable, trustworthy cleaners when you need them. Gardeners to spruce up your outside area and even handymen to fix niggles can be booked on their Connect app, too.
Create a photo-worthy backdrop
People love taking photos of themselves in a beautiful holiday setting and sharing them with those back home. Create an appealing photo-worthy scene in one of the main living spaces. It can be a stylish area with smart wallpaper and an ornamental mirror, a serene space in the garden or a quirky corner at the entrance featuring something that resonates with the location you’re in, like a local artwork or an attractive grouping of photos of local landmarks.
A bedroom sanctuary
Spending time and effort on making your master bedroom into a tranquil sanctuary is well worth it. You want a guest to feel pampered the moment they walk in and see plush pillows and plump quilts on a big, comfy bed that promises a fantastic night’s sleep. Buy the best mattress you can afford, and provide soft-to-the-touch quality linen and bedding. Make this haven of relaxation that much more luxurious with air-conditioning, block-out curtains or blinds, soft rugs and laundry hampers. Think about your guests’ expectations and exceed them.
Light it right
Done right, lighting can add so much to the feel of a room. Fabulous lamps or wall sconces in the bedroom, charming pendants in the kitchen and a large standing lamp in the sitting room will add real presence.
If you have an outdoor space, make it an oasis for guests to spend time in. Even small areas can be made delightful with the addition of water features, hammocks, daybeds and canopies. If you can care for it, plant a vegetable or herb patch that guests can help themselves to.
Lastly, get great photos of your rental. When people scroll through listings on holiday accommodation sites, think about what your photos will look like and whether they’ll catch the eye of a holidaymaker, resulting in more bookings. It’s worth getting a professional in to take the shots when you first list.
The above pointers may require some spending, but they’re all features you can highlight when advertising your rental and are therefore worthwhile investments.
NCAA Suspends Operating Licence of Azman Air
By Modupe Gbadeyanka
The operating licence of Azman Air has been suspended by the Nigerian Civil Aviation Authority (NCAA).
As a result of this development, all flights operated by the airline operator have been cancelled.
It was learned that the NCAA, the regulatory agency for the aviation industry in the country, grounded the airline on Thursday over its failure to renew its Air Operator Certificate (AOC).
Azman Air and other operators in the industry, have been finding it difficult to operate optimally as a result of high operating costs caused by the scarcity of foreign exchange (forex), the rising price of aviation fuel and others.
According to reports, before the suspension of the licence of Azman Air, a department of the NCAA, the Directorate of Air Transport Regulation (DATR), wrote a reminder letter to the management of the firm and issued a 30-day ultimatum to comply with the industry standards.
However, when the team did not receive favourable answers, the NCAA went ahead to suspend the licence of the company in order to safeguard the safety of air passengers.
It was gathered that the AOC of Azman had expired in the first quarter of 2022.
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