Technology
Charting the Course of AI in Nigeria’s Business Terrain
By Olumide Balogun
In the bustling markets of Lagos, a remarkable transformation is underway. A local logistics company, once struggling with efficiency, has now streamlined its entire operation using AI-driven solutions. This is a glimpse into the broader canvas of Africa where Artificial Intelligence (AI) is rapidly becoming a cornerstone for business innovation.
Across the continent, from the tech hubs of Nairobi to the vibrant streets of Accra, AI is no longer a distant concept but a present-day tool reshaping the way businesses operate and grow. Enterprises of all sizes are tapping into AI to enhance their processes, improve customer experiences, and unlock new growth potential.
Recently, Google brought together industry leaders from leading organisations such as MTN, FirstBank, and Kuda to explore the integration and impact of AI in African businesses. The discussions brought into focus the immediate relevance of AI, emphasising that its value lies not just in preparing for future challenges but in providing practical solutions for the pressing needs of today’s market.
Fola Olatunji-David, representing the Nigerian Minister of Communication, Innovation & Digital Economy, Dr Bosun Tijan noted that “AI is not just a technological leap forward, but a catalyst for redefining how we approach business challenges and opportunities in Africa.”
As AI becomes more prevalent across Africa, it’s crucial to recognize that its adoption is more than just a technological upgrade. It’s about rethinking how businesses operate, engage with customers, and improve their processes. Key factors like managing costs, acquiring the right talent, and implementing effective strategies are central to this transition. Successfully navigating these aspects of AI integration hinges on practical solutions and a collective commitment to embracing and adapting to this technological evolution.
In this transformative landscape, it’s the businesses that are at the forefront, with the support of collaborative partners. Our initiatives, like the Google for Startups Accelerator AI First program, aim to empower businesses to effectively leverage AI technologies. By working together, we can ensure that the adoption of AI across Africa’s business sector is impactful and responsible, driving progress and prosperity across the continent.
The transformative potential of AI in Africa is immense. It offers a pathway for businesses to enhance operational efficiency, drive innovation, and remain competitive in a rapidly evolving global market. The journey of integrating AI into African businesses is a testament to the region’s resilience, adaptability, and commitment to embracing new technologies for sustainable growth and development.
The narrative of AI in Africa is evolving, marked by instances of innovation and collaborative efforts. While there are diverse experiences across the continent, many businesses are finding ways to harness technology for their growth and success. This journey with AI is contributing to various aspects of economic development, illustrating the potential and diverse applications of technology in different African contexts.
In the vibrant city of Lagos, a small yet ambitious logistics company is redefining its business landscape. By integrating Artificial Intelligence (AI) into their operations, they have not only improved efficiency but have also carved a new path for growth and innovation. This is not just an isolated success story; it mirrors a larger narrative unfolding across Africa where AI is becoming a fundamental tool for business transformation.
Across the continent, in bustling marketplaces and corporate boardrooms, AI is no longer perceived as a futuristic notion but as a present-day catalyst for change. Businesses, both large and small, are increasingly embracing AI to enhance processes, customer experiences, and scalability. This adoption signifies a significant shift in how African businesses approach innovation and competitiveness in the global market.
A recent roundtable convened by Google brought together leaders from top organisations like MTN, FirstBank, and Kuda in Nigeria. This gathering was more than just a meeting of minds; it was a testament to the growing recognition of AI’s role in reshaping African businesses. One of the most poignant insights, shared by Fola Olatunji-David, representing the Nigerian Minister of Communication, Innovation & Digital Economy, encapsulates this sentiment perfectly: “AI is not just a technological leap forward but a catalyst for redefining how we approach business challenges and opportunities in Africa.”
However, the integration of AI into the African business sector is not without its challenges. It requires a reimagining of business models, customer engagement strategies, and operational efficiencies. Key hurdles such as cost, talent acquisition, and strategic implementation need to be addressed. This journey towards AI integration calls for not just innovative solutions but also a unified vision and a steadfast commitment to driving technological change.
It is essential to acknowledge that businesses are at the forefront of this transformation. They are the primary drivers of innovation, with collaborative partners playing a supportive role in this journey. Initiatives like Google’s Accelerator AI First program are designed to empower businesses to effectively leverage AI for sustainable growth and innovation. This collaborative approach ensures that AI adoption across Africa’s business sector is both impactful and responsible, contributing to progress and prosperity.
The potential of AI to transform Africa’s business landscape is immense. It provides a pathway for businesses to enhance operational efficiency, drive innovation, and remain competitive in a rapidly evolving global market. This transformative journey is a testament to the resilience, adaptability, and commitment of African businesses to embrace new technologies for sustainable growth and development.
As we look to the future, the focus is clear. AI’s role in Africa is not just about technological advancement; it’s about shaping a new economic narrative for the continent. A narrative where technology acts as a catalyst for sustainable growth, innovation, and a brighter, more prosperous future for Africa.
The story of AI in Africa is one of collaborative innovation, transformation, and the promise of a technologically empowered continent. It’s a narrative that showcases how technology can be harnessed not only to drive business success but also to contribute significantly to the economic prosperity of the continent.
Olumide Balogun is the West Africa Director for Google
Technology
Zoho Launches Nathu La Server
By Modupe Gbadeyanka
A designed-in-house server known as Nathu La has been launched by a global technology company, Zoho Corporation.
Nathu La is engineered with hardware-rooted security at every layer of the stack. Its indigenous IP-driven approach reduces dependency on external entities for security audits, firmware updates, and licensing continuity.
The solution aligns with open-source software principles and reflects Zoho’s broader commitment to building sustainable, secure, and scalable digital infrastructure. It also supports the growing global focus on digital sovereignty, local innovation ecosystems, and high-performance computing capabilities.
The platform was introduced by the company as part of a pivotal step in its journey towards building its full technology stack, from the hardware layer to software applications.
With Nathu La, Zoho has achieved equivalent performance with 12-18 per cent lower power consumption and 20-30 per cent lower total cost of ownership (TCO), thereby reducing inference costs.
The Nathu La server, comprising Intel® Xeon® 6 processors, was developed collaboratively with Intel, leveraging their enablement capabilities and technical expertise.
The design philosophy behind Nathu La is rooted in the Open Compute Project (OCP), emphasising modularity, thermal efficiency, and ease of maintenance. This enables Zoho’s data centres to significantly reduce total cost of ownership and power consumption.
Zoho plans to host its applications on the Nathu La server platform, enabling the company to optimise the full software-hardware stack for its specific workloads, reduce costs, improve performance, and strengthen data governance for its global customers. This will also help bring down inference costs for Zoho’s AI usage.
The Nathu La server motherboard and chassis platform is the result of five years of R&D across hardware, firmware, and systems management. Based on Intel® Xeon® 6 Processors, the server is designed to optimise performance for virtualisation (VM), High Performance Computing (HPC), AI inference, and storage applications. This results in improved performance of Zoho applications for end users.
The server features customised power delivery subsystems, an in-house DC-SCM (Data Centre Secure Control Module) design, and modular chassis options compatible with diverse end-user environments, offering flexibility across deployment types.
All modular components – including the DC-SCM and NIC (Network Interface Card) – were designed in-house by Zoho’s hardware engineering team and assembled through electronics manufacturing partners, enabling tighter integration and quality control across the platform. Over five patents have been filed covering advanced thermal management and cost-optimised server architecture designs.
“Zoho Corporation has invested in building its own technology stack from the ground up over the last three decades. The Nathu La server launch is in line with that goal.
“With our strategy of using contextual, right-sized models, running on our own platform, on our own servers, in our own data centres, we are compounding the benefits accrued from owning and operating our entire technology stack. This ensures that our solutions are more sustainable and accessible for businesses.
“These long-term R&D investments we are making at every layer of the stack are aimed at delivering customer value,” the Country Head for Zoho Nigeria, Mr Kehinde Ogundare, stated.
In 2020, Zoho established a small R&D team in Nagpur, a Tier 2 town in India, focused on projects such as server design and systems engineering.
Members of the Nathu La R&D team include hires from SETU – short for Students’ Engagement for Transformative Upskilling – an initiative designed to build a pipeline of industry-ready engineers, with a focus on advanced learning in Electronics System Design and Manufacturing (ESDM).
Technology
MTN Fintech Targets Credit Market With Direct Lending Plans
By Adedapo Adesanya
The financial technology arm of MTN is mulling a direct shift into lending after bringing on its parent company, MTN Group, as a major investor to help cushion against losses that have plagued the business.
According to MTN Group Fintech chief executive, Mr Serigne Dioum, the company wants to move beyond helping customers access loans through partners.
He said in markets where regulators allow it, MTN wants to lend directly and use its own balance sheet.
“We’ve expanded access to credit for more people, but we also want to move further up the lending value chain,” Mr Dioum told investors at the company’s capital markets day.
“Where appropriate, we will seek licences that allow us not only to facilitate loans but also to lend directly to customers and deploy our own balance sheet.”
This development is expected to create a shift in its current fintech model which provides financial services, including deposits, payments, transfers and digital wallets to individuals and small businesses via digital and mobile‑based platforms.
The company has applied for Payment Solution Service Provider and Payment Terminal Service Provider licences through MoMo PSB, its Nigerian fintech subsidiary. If approved, the licences would allow MTN to handle more payment processing, build merchant payment tools, deploy and manage POS terminals, and reduce its dependence on third-party processors.
Despite the opportunities present in the credit market, direct lending could give MTN a larger share of revenue, but it would also expose the company to credit risk, regulation and tougher competition with banks and digital lenders.
Mr Dioum said only about 4 per cent to 5 per cent of adults have access to formal credit across the African continent. In Nigeria, the funding problem is especially severe.
A 2025 report by the National Credit Guarantee Company said nearly 80 per cent of Nigerian MSMEs lack access to formal credit, while Stears has estimated the country’s MSME financing gap at about $236 billion.
For traders, small shop owners, transport operators and households, access to small loans can determine whether they restock inventory, pay suppliers, cover emergencies or expand a business.
In April, MTN Nigeria announced that its parent firm, based in South Africa, would acquire a 60 per cent stake in MoMo Payment Service Bank Limited (MoMo PSB) and Y’ello Digital Financial Services (YDFS) Limited.
The fintech units are currently loss-making, and this move will help MTN Nigeria to reduce financial risk and share future losses and investment burden. However, it will still keep a significant minority stake (40 per cent).
Technology
Meta Expands Business Agent to Instagram, WhatsApp, Messenger
By Aduragbemi Omiyale
The reach of the Meta Business Agent is being expanded to Instagram and other platforms of the social media giant.
Meta Business Agent is an artificial intelligence (AI) that allows business owners to attend to customers’ needs with ease.
Customers expect instant responses, but no team can be everywhere at once. This innovation handles such without hassles.
It helps businesses to answer questions specific to the business, makes product recommendations from the catalogue, books appointments, qualifies incoming leads, and closes sales.
More than one million businesses are already using a Meta Business Agent on WhatsApp and Messenger to respond to customers around the clock.
“We’re now expanding our Business Agent to businesses big and small globally, so within minutes you can have yours up and running, responding in your customer’s local language using your tone,” Meta said in a statement.
“We’re also expanding these agents to Instagram since businesses connect with their customers there, too. Businesses can activate their Business Agent here. Getting started with the Business Agent is free. In the coming months, businesses will access the agent through our paid subscription offerings, with options for businesses of every size,” it added.
Meta also stated that it is making it simpler for people to discover businesses powered by a Meta Business Agent directly on WhatsApp. It noted that starting soon, people will be able to find businesses by typing their name in the Search bar, or by sharing their phone number or contact card in chats with friends and family. This way, when more customers reach out, they get a quick, helpful response.
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