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The Future of Public Relations in a Changing World: A PR Measurement Perspective

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By Austin Ayaosi

July 16 of every year is a day set aside for Public Relations practitioners across the world to celebrate and reflect on the practice of Public Relations. Public Relations has evolved greatly in practice and purpose as a result of the tasks and responsibilities placed on it by organisations. This ever-expanding responsibility drives PR practitioners to constantly innovate and adapt to the changing world.

Over the years, Public Relations has developed tremendously; from embracing rapid changes in technology to adapting to changes in audience behaviours, and social, economic, cultural, and societal expectations as influenced by the dynamic world we live in. As the world continues to move rapidly, Public Relations consistently aligns and realigns its role with the changing business environment to build sustainable win-win relationships and engagements between organisations and stakeholders, including the society where organisations conduct business.

Public Relations is arguably the most efficient and cost-saving department of an organisation, doing more for less. Practitioners use their relationships to secure major news coverage for free, end a crisis with one phone call or solve a major regulatory challenge within minutes; yet, sometimes the profession does not get the deserved credit during Management Review meetings.

One of the pain points of PR practitioners globally is that the profession is not given adequate recognition for its impact on organisations. For instance, only a few organisations in Nigeria provide an opportunity for PR practitioners to attain the zenith of the profession, which is becoming a member of the Board. This challenge of PR being undervalued and underrepresented in the boardroom may be linked to how the Board perceives the functions of Public Relations from a corporate perspective.

It is important to note that to secure a seat at the Table, a department has to show the impact it has on the organisation in clear, measurable and convincing ways, using mostly data (numbers) to show a cause-effect correlation to gauge the impact of the department on the organisation. The Public Relations/Corporate Communications department is not an exception. It is assessed just like every other department from a standpoint of: ‘What and how have you contributed to achieving the organisation’s overall business goals rather than how many press materials did you get published or aired in the media?’

Meanwhile, amid the silent protest among practitioners that PR is underrepresented on the Board, those who have found ways to show the value of their work by either measuring and reporting on what matters to the Board or making what they measure matter to the Board have been offered a seat at the Table. Some practitioners who have earned a seat at the Table include Emeka Oparah of Airtel Africa Group, Bola Atta of United Bank for Africa, Femi Adeniran of Airtel Nigeria, and a few others.

The route for Public Relations to earn a seat at the Table lies in measurement, evaluation and research. As a Public Relations professional with over a decade of experience in measurement, evaluation and research, I advise practitioners to find ways to either measure what matters to the Board or make what you measure matter to the Board.

Even though some PR/Corporate Communications managers understand the importance of measurement and evaluation, they often face a hurdle because most organisations in Nigeria do not have a budget for Public Relations measurement and evaluation. To address the challenge, PR/Corporate Communications managers should create a ‘PR Research Budget’ to address the no-measurement-budget challenge by dedicating a certain percentage of their annual PR budget to measurement, evaluation and research.

The future of Public Relations in terms of giving the profession the rightful accolades rests largely on the perceived impact of the profession in organisational growth by those who determine the departmental allocation of resources in an organisation. The more impactful a department is perceived, the more resources and attention are given to the department. For Public Relations to be recognised for its immense contributions to an organisation, PR/Corporate Communications managers need to show how what they do contributes to achieving the overall corporate goals of the organisation. This can only be done effectively through a holistic measurement and evaluation framework to pinpoint the effects of PR/Corporate Communications in achieving overall corporate goals in clear, measurable and convincing ways.

Austin Ayaosi is the Lead Analyst at BrandImpact Consulting

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Unilever Partners Google Cloud to Sustain Long-term Competitive Edge

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By Aduragbemi Omiyale

One of the leading global brands, Unilever, has sealed a five-year deal with Google Cloud for the deployment of technology, especially Artificial Intelligence (AI) to drive growth and desirability for its brand portfolios like Dove, Vaseline and Hellmann’s.

Business Post reports that the collaboration will focus on three core pillars of agentic commerce and marketing intelligence, an integrated data and cloud foundation, and advanced AI.

According to a statement, both parties will collaborate to build next-generation marketing capabilities across brand discovery, conversion and measurement to ensure that Unilever remains at the forefront of shifts in technology and consumer habits.

In addition, Unilever will transition key enterprise applications and data platforms to Google Cloud, creating a connected environment for scalable AI deployment across the value chain.

Also, this partnership will fast-track Unilever’s adoption of pioneering technologies, combining Unilever’s deep expertise with Google’s AI capabilities to sustain Unilever’s long-term competitive edge within the CPG market.

The Chief Supply Chain and Operations Officer at Unilever, Willem Uijen, said, “Technology has moved to the core of value creation at Unilever. As brands are increasingly discovered and chosen in environments shaped by AI, we must lead this shift.

“This collaboration with Google Cloud sets a new level in how technology can power commerce and growth in the fast-moving consumer goods industry, ensuring Unilever is agile, fit for the future, and equipped to unlock value at every level of the company.”

Also commenting, the EMEA president for Google Cloud, Tara Brady, said, “In partnering with Unilever as it boldly reimagines its business processes, we are not just modernizing legacy systems; we are deploying our advanced models, such as Gemini, to create a system of intelligence that reasons, learns, and acts. This will set a new standard for agility and consumer engagement in the CPG sector.”

It was gathered that Unilever would use Google Cloud’s technologies, such as its enterprise AI platform, Vertex AI, to build new capabilities in brand discovery, measurement and AI-augmented marketing. This will create a new model for how consumer packaged goods (CPG) brands are discovered and shopped, as consumer journeys shift toward more conversational and agentic experiences.

By migrating its integrated data and cloud platform to Google Cloud, Unilever will build an enterprise-wide, AI-first digital backbone to generate demand faster, turn data into actionable insights, and respond to market shifts with greater agility. This foundation will also support the development of agentic workflows—intelligent systems capable of executing complex tasks across Unilever’s business processes.

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Jumia Positions for Long-Term Growth as Consumer Confidence Returns in Nigeria

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As Nigeria’s consumer economy transitions from resilience to renewed growth, Jumia is positioning itself at the centre of this evolution with a clear ambition captured in its emerging ethos, “Just Jumia It.” The company is advancing a bold vision to redefine retail in Nigeria, signalling a shift toward expansion, accessibility, and digital acceleration as macroeconomic conditions stabilise and consumer confidence strengthens.

Through sustained investment in technology, logistics, and customer experience, Jumia is building a scalable digital marketplace designed to make shopping more accessible, reliable, and convenient for millions of Nigerians. The company’s latest performance underscores this trajectory, with strong year-on-year growth in Gross Merchandise Value (GMV) and order volumes reflecting increasing adoption across the country.

Temidayo Ojo, Chief Executive Officer of Jumia Nigeria, emphasised that the company sees this moment not as a recovery phase, but as the start of long-term behavioural change. “We’re seeing confidence return, and confidence translates into spending,” he said. “More importantly, it translates into habit. Our focus is on making e-commerce a normal, trusted part of everyday living.”

Operational efficiencies and infrastructure expansion remain central to this ambition. Continued investments in fulfilment centres, last-mile delivery networks, and digital tools are enabling faster deliveries, improved pricing transparency, and broader national reach, while creating economic opportunities for SMEs, logistics partners, and sales agents across the ecosystem.

At the same time, Jumia is strengthening local engagement through initiatives such as community-based sales networks that connect online commerce with offline consumers, helping bridge access gaps and build trust in digital transactions. This locally grounded approach, combined with global governance standards from parent company Jumia Technologies AG, ensures the platform is both globally aligned and locally relevant.

With its strategy anchored on accessibility, infrastructure, and customer-centric innovation, Jumia aims to transform itself from an online marketplace into an everyday retail destination—making digital commerce an intuitive, habitual choice for Nigerian consumers and a catalyst for inclusive economic growth.

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Stylish Gifting Bags For Every Occasion And Celebration

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Stylish gifting bags are more than decorative packaging, they’re a strategic touchpoint that shapes brand perception, encourages social sharing, and increases lifetime value. For ecommerce merchants, agencies advising retail clients, and affiliate marketers promoting gift-forward products, choosing the right gifting bag can move a passive purchase into a memorable moment. This article breaks down why stylish gifting bags matter, the most practical types for different occasions, design and material choices, and actionable sourcing and pricing tactics so businesses can convert presentation into profit.

Why Stylish Gifting Bags Matter For Sellers And Recipients

Brand Perception And First Impressions

A gifting bag is often the first tactile interaction a buyer, or a gift recipient, has with a product. It signals quality before the product is even revealed. For online sellers, this first impression translates directly into perceived value: a thoughtfully designed bag can justify higher price points, support premium product positioning, and strengthen brand trust. When a brand invests in consistent, high-quality packaging, it reduces perceived risk for new customers and increases the chance of conversion for repeat buyers.

Customer Experience, Unboxing, And Shareability

Unboxing is a modern ritual amplified by social media. Stylish gifting bags that photograph well, layered tissue, neat closures, and a visible logo, encourage customers to share purchases on Instagram, TikTok, and unboxing channels. Those organic shares act like micro-influencer endorsements. Agencies and merchants who track referral traffic or UTM-tagged social shares will find that better presentation correlates with improved organic reach and higher average order values (AOV).

Sales, Upsells, And Repeat Purchase Impact

Packaging isn’t just cosmetic. It influences behavior. A durable, reusable bag becomes a reminder of the brand whenever it’s repurposed, turning a one-time buyer into a walking advertisement. Merchants can monetize this by offering premium gifting options at checkout: for example, a $3–$8 “stylish gift wrap” add-on that bundles a branded bag, tissue, and a handwritten note. This straightforward upsell increases AOV and enhances customer satisfaction, boosting repeat purchase rates over time.

Types Of Gifting Bags For Every Occasion

Everyday And Birthday Bags

Everyday and birthday bags prioritize bright colors, playful patterns, and approachable price points. They should be lightweight, inexpensive to store, and visually flexible to work across multiple SKUs. Think chevrons, confetti prints, and simple matte finishes that photograph nicely without overshadowing the product.

Weddings, Anniversaries, And Formal Celebrations

For formal events, sophistication matters: satin ribbons, embossed logos, and neutral palettes (ivory, champagne, deep navy) convey elegance. These bags often serve as keepsakes, so quality and craftsmanship are worth the extra cost. Small boutiques and event planners commonly offer premium gifting bags as part of curated packages for weddings and milestone celebrations.

Holiday And Seasonal Designs

Holidays demand thematic creativity. Seasonal collections, Valentine’s, Lunar New Year, Black Friday, Christmas, should be introduced with limited runs to create urgency and freshness. Seasonal bags can be used to promote limited-edition products or bundles and are effective in email and paid ad creative because they stand out in feeds.

Corporate, Promotional, And Gift Card Bags

Corporate gifting needs a different approach: minimal branding, sturdy construction, and the right size for promo items or gift cards. For enterprise clients or B2B gift programs, neutral, recyclable materials paired with discreet logos present professionalism and respect procurement budgets. Agencies managing corporate campaigns should look for suppliers that offer volume discounts and customization at scale.

Design Elements That Elevate A Gifting Bag

Color, Pattern, And Visual Hierarchy

Color choice influences emotion: warm hues energize, cool tones soothe. Visual hierarchy, where the eye lands first, should prioritize the brand mark, then the supporting pattern. For ecommerce photography, a cohesive palette across product, bag, and tissue paper minimizes post-production work and strengthens brand identity.

Finishes: Foil, Embossing, And Coatings

Finishes like foil stamping and embossing add tactile and visual interest. Spot UV or matte coatings can create contrast and influence perceived value. Brands must balance the visual impact against cost: finishes raise unit prices but can increase perceived product value enough to offset expense when offered as a paid upgrade.

Handles, Ribbons, Closures, And Functional Details

Handles aren’t purely functional, they’re part of the experience. Cotton rope, satin ribbon, and flat twisted paper handles each communicate something different about the brand. Magnetic closures or drawstrings make the bag feel premium and protect fragile items during transit. Attention to small details reduces returns from damaged goods and improves customer satisfaction.

Branding And Customization Options

Customization ranges from full-color prints to subtle hangtags. For small-batch sellers, custom stickers and stamped tissue are cost-effective ways to brand without committing to large minimums. Larger merchants should consider white-label production or higher-end custom solutions to maintain consistency across high-volume campaigns.

Sizing, Functionality, And Presentation Tips

How To Choose The Right Size And Structure

Match bag dimensions to common product sizes to reduce wasted space and protect items. A narrow box fits better in a tall slim bag: bulky apparel needs wider gussets. Structural features, bottom boards, reinforced handles, reduce damage and return rates.

Filling, Tissue, And Protective Inserts For Presentation

Tissue paper, crinkle shred, or custom-cut inserts increase visual appeal and protect fragile products. Neutral tissue keeps the focus on the product: branded tissue reinforces identity when customers photograph their unboxing. For fragile items, consider foam or molded pulp inserts that balance protection and sustainability.

Shipping, Storage, And Durability Considerations

Bags intended for ecommerce must survive packing and shipping. Thinner paper bags are fine for in-store handoff but may tear during fulfillment. Stackability and compact storage reduce warehousing costs. Sellers should test bags through the full fulfillment process to prevent surprises.

How To Source And Integrate Stylish Bags Into Your Ecommerce Store

Finding Suppliers, Minimums, And Lead Times

Suppliers vary widely: print-on-demand services, local printers, overseas manufacturers, and specialty packaging firms. Small sellers often start with POD or short-run suppliers to test styles: larger merchants negotiate lower unit costs with higher minimums. Lead times can range from days (local vendors) to 6–10 weeks (international production), so plan seasonally.

Custom Printing, White Labeling, And Branding Workflows

A reliable workflow includes artwork specs, pre-production proofs, and a small pilot order. White labeling requires consistent color profiles and durable inks, ask for physical samples before committing. Agencies managing multiple clients should keep a vetted supplier list and an asset library for recurring campaigns.

Pricing Strategy, Bundles, And Upsell Opportunities

Integrate gifting options at checkout: offer a base gift bag free for orders above a threshold, then present premium upgrades. Bundles (product + bag + note) simplify buying decisions and raise AOV. Track conversion lift on checkout add-ons: a modest fee for premium wrap often yields strong margins and higher customer satisfaction.

Conclusion

Stylish gifting bags are a low-friction way to differentiate an ecommerce brand, encourage social sharing, and boost revenue through strategic upsells. For agencies and online businesses focused on measurable ROI, the right mix of design, material, and pricing can turn packaging into a repeatable growth lever. Start small, test a few styles and a paid gift-wrap option, and scale what moves the needle. Over time, thoughtful gifting bags become part of the brand’s story, increasing customer loyalty and making every sale a potential marketing moment.

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