By Modupe Gbadeyanka
Customers of Zenith Bank Plc have been praised for their patience during the upgrade of their company’s banking technology infrastructure, which caused a slight service disruption.
Some weeks ago, Zenith Bank migrated its IT infrastructure to a new and more robust operating system in a bid to offer better service to customers.
In a statement on Wednesday, the lender said its customers stood by it, saying it does not take such for granted.
Zenith Bank said with the process now completed, it boasts the best technology infrastructure in the banking industry, positioning itself to provide an exceptional customer experience and superior service delivery moving forward. This upgrade follows a recent comprehensive technology enhancement.
“We undertook this upgrade to ensure we can offer our customers the best possible service,” a part of the statement signed by the chief executive of Zenith Bank, Ms Adaora Umeoji, said.
She pledged that Zenith Bank would continue to innovate, ensuring that customer needs are met swiftly, safely, and conveniently.
Ms Umeoji noted that, “We are truly grateful for the trust and confidence you have placed in us. The primary reason for undertaking this extensive endeavour was to better position Zenith Bank PLC for improved service delivery to all our valued customers and to create memorable banking experiences at all our touchpoints.”
