Banking
Access Bank Improves Customer Complaint Channels
By Aduragbemi Omiyale
One of the most important stakeholders of any business organisation is the customers/clients and for Access Bank, serving them better and efficiently cannot be jeopardised.
For a company in the financial services sector, there are bound to be issues but the crucial thing is the mechanism put in place to address complaints.
Access Bank has not failed in this regard but in order to make the resolution of issues faster and more efficient, the lender has revised its customer complaint channels. This is part of its efforts to reaffirm the commitment of the management to customer education and satisfaction.
In a statement issued on Tuesday, the financial institution said it was strengthening its customer education and complaint management activities, stressing that this was driven by its promise to deliver unrivalled customer service to all its customers.
In the statement, it was disclosed that all Access Bank customers can henceforth have their complaints lodged and resolved swiftly through email, social media platforms, phone calls and others.
Through email, customers can use [email protected]; live chat via www.accessbank.com; social media via Facebook (@AccessBankPlc), Twitter (@accessbank_help) and Instagram (@myaccessbank); Tamada via tamada.accessbankplc.com; WhatsApp Banking via 08089019019; contact centre telephone via 07003000000, 01-2802500, 01-2712005-7; and Ombudsman via [email protected].
The Chief Customer Experience Officer at Access Bank, Mr Ogor Chukudebelu, explained that the institution’s efforts are borne out of the desire to “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as we strive to improve their banking experiences.”
“In today’s fast-paced society, there is an increased demand for information, information that not only helps to draw the institution closer to its customers but also make banking convenient for customers.
“As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have. The feedback also serves to improve and enhance their banking experience. Therefore, we have various platforms where customers can lodge their complaints or give suggestions.
“We will continue to avail all customers with the option of using their preferred complaint lodgement medium,” he added.
Banking
Moniepoint Processes N412trn Transactions, Disburses N1trn Loans in 2025
By Adedapo Adesanya
Nigerian financial services firm, Moniepoint Incorporated, processed N412 trillion in transaction value and disbursed more than N1 trillion in loans to small businesses in 2025, as the company continues to grow Nigeria’s expanding retail payments and credit structure.
The company said it handled more than 14 billion transactions during the year and now powers about 80 per cent of in-person payments nationwide, underscoring the increasing concentration of payment flows through a small number of fintech platforms.
Moniepoint also averaged 1.67 billion monthly transactions in 2025 and grew its card user base by 200 per cent, with its cards being used 1.7 million times daily.
The organisation also processed over 500,000 data renewals daily, while customers spent N90 million ($64,264) daily at gyms.

Moniepoint’s scale reflects a broader shift in Nigeria’s payments landscape, where point-of-sale terminals and digital transfers have become central to everyday commerce, from neighbourhood shops to open-air markets.
Founded in 2015, Moniepoint has evolved from a backend technology provider into Nigeria’s largest merchant acquirer, offering payments, banking, credit, foreign exchange and business management tools to more than 6 million active businesses.
The company said it expanded lending to small businesses that are often excluded from bank credit, disbursing more than N1 trillion in loans through its microfinance banking unit in the year under review.
“Our focus has been on building infrastructure that works for how businesses actually operate,” said Mr Tosin Eniolorunda, Moniepoint’s founder and chief executive, pointing to the prevalence of informal trade in Africa’s largest economy.
In 2025, Moniepoint became a unicorn after it raised more than $200 million in a Series C funding round backed by investors including Development Partners International, Google’s Africa Investment Fund, Visa, the International Finance Corporation and Verod Capital, providing capital to scale its payments and financial services operations.
Beyond acquiring, the company said its switching and processing subsidiary, TeamApt Ltd, secured licences from Mastercard and Visa to operate as a processor and acquirer, enabling it to handle international card payments and provide switching services to other businesses across Africa. Its web payments gateway, Monnify, processed N25 trillion in transactions during the year.
Recently, the Central Bank of Nigeria (CBN) upgraded Moniepoint’s microfinance bank to a national microfinance bank licence, allowing it to expand its footprint across the country and broaden the range of products that it can offer.

Banking
Standard Bank Helps Aradel Energy With $250m Financing Facility
By Aduragbemi Omiyale
A $250 million financing facility to support the acquisition of about 40 per cent equity in ND Western Limited from Petrolin Trading Limited has been secured by Aradel Energy Limited, a wholly owned subsidiary of Aradel Holdings Plc.
The funding package was facility for the energy firm by Standard Bank, which comprises Stanbic IBTC Capital Limited, Stanbic IBTC Bank Limited, and the Standard Bank of South Africa Limited.
The facility, Business Post gathered, was structured to support Aradel Energy’s strategic growth agenda, the refinancing of existing loan facilities, and the funding of increased production from the company’s existing asset base.
Aradel Energy is the operator of the Ogbele and Omerelu onshore marginal fields, as well as OPL 227 in shallow water terrain.
Prior to the transaction, Aradel Energy held a 41.67 per cent equity interest in ND Western, and following the completion of the acquisition, its shareholding in ND Western has increased to 81.67 per cent.
ND Western holds a 45 per cent participating interest in OML 34 and a 50 per cent equity interest in Renaissance Africa Energy Company Limited, the operator of the Renaissance Joint Venture and a 30 per cent owner of one of Nigeria’s largest and most strategic energy portfolios.
As a result of the transaction, Aradel Energy’s indirect equity interest in Renaissance has increased to 53.3 per cent, significantly strengthening the company’s upstream position and long-term value creation potential.
Standard Bank acted as Global Coordinator and Bookrunner, leading the structuring, execution, and funding of the facility, affirming its deep sectoral expertise and reinforces its position as a leading financier in Africa’s energy industry.
This transaction reinforces Standard Bank Group’s commitment to providing strategic capital to clients as they execute on their transformative growth objectives.
By delivering tailored financing solutions that enable sustainable value creation, the Bank remains a trusted partner to leading corporations across Africa’s evolving energy landscape.
“As Aradel Energy consolidates its position as one of Nigeria’s leading oil and gas companies, Stanbic IBTC Bank is proud to serve as a trusted long-term partner supporting the company’s growth ambitions,” the Executive Director for Corporate and Transaction Banking at Stanbic IBTC Bank, Mr Eric Fajemisin, stated.
Also commenting, the Regional Head of Energy and Infrastructure Finance for West Africa at Standard Bank, Mr Cody Aduloju, said, “The transaction illustrates Standard Bank’s ability to deliver large-scale, tailored funding solutions and further demonstrates our support to the fast-growing indigenous companies of Nigeria’s oil and gas sector.”
The chief executive of Aradel Holdings, Mr Adegbite Falade, said, “The acquisition bolsters Aradel Energy’s competitive positioning across Nigeria’s oil and gas value chain and supports our commitment to strategic growth, asset optimisation, and enduring value creation. We are pleased to have partnered with Standard Bank, who supported us and delivered a fully funded solution under very tight timelines.”
Banking
CBN Upgrades Operating Licences of OPay, Moniepoint, Others to National
By Modupe Gbadeyanka
The operating licences of major financial technology (fintech) platforms like OPay and Moniepoint, have been upgraded to national by the Central Bank of Nigeria (CBN).
Also upgraded by the banking sector regulator were PalmPay, Kuda Bank, and Paga after compliance with some regulatory requirements, allowing them to operate across Nigeria.
Speaking at annual conference of the Committee of Heads of Banks’ Operations in Lagos recently, the Director of the Other Financial Institutions Supervision Department of the CBN, Mr Yemi Solaja, said the licences were upwardly reviewed after the financial institutions met some requirements, including the Know-Your-Customer (KYC) policy.
“Institutions like Moniepoint MFB, Opay, Kuda Bank, and others have now been upgraded. In practice, their operations are already nationwide,” he said at the event.
The upgrade also reinforces financial inclusion, as fintechs and agent networks continue to play a pivotal role in providing access to banking and payments services, especially in rural and underserved areas.
The central bank executive stressed the importance of physical presence for customer support.
According to him, “Most of their customers operate in the informal sector. They need a clear point of contact if any issues arise,” to strengthen internal controls, and enhance customer service, particularly around KYC and anti-money laundering (AML) processes.
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