Connect with us

Banking

Agusto Assigns ‘4 Star’ Ratings to Two Nigerian Banks

Published

on

By Modupe Gbadeyanka

Two financial institutions in Nigeria have been assigned ‘4 Star’ ratings by Agusto & Co Limited, the leading Pan African credit rating agency in the country for over 26 years.

The ratings were given after the conclusion of the 2019 Consumer Digital Banking Satisfaction Index report of the agency, which highlights customer’s preferences and attitude towards digital banking platforms provided by banks in Nigeria.

This Index in its second year was carried out following an extensive online and offline consumer survey carried out by Agusto and Co. Limited across various geopolitical zones in Nigeria.

The survey was designed to gain an insight into the behavioural patterns of the respondents, these respondents were selected from both the formal and the informal sector.

The output of the Index is based on information provided by respondents on the top eight banks in Nigeria by total assets as at 31 December 2018.

According to a statement from the company, one of the two banks given a ‘4 Star’ rating for Consumer Digital Banking Satisfaction is Zenith Bank Plc. The lender received this because it scored the highest points and emerged as the ‘Best Digital Bank in Nigeria’.

Agusto said the ‘4 Star’ rating assigned to Zenith Bank Plc reflects transaction success rates, ease of use, perceived security and good troubleshooting & IT resolution on its different digital platforms.

It noted that the Index revealed that Zenith Bank Plc has the highest transaction success rates on the bank’s digital banking platforms such as mobile app, USSD (Unstructured Supplementary Service Data) or web; the bank’s respondents experienced the most ease in navigating through the digital platforms, the bank has one of the highest number of customers who felt it has excellent rating on IT issue resolution.

However, the Index indicated areas where the respondents requires an improvement on the services enjoyed on the various banks’ digital platforms. These areas include improvement on the interface of the various platforms, improvement on the success rate of transactions, enhanced security measures on the digital platforms and reduction in charges for frequently used services such as airtime and data top-up.

According to Agusto & Co, the objective of this Index is to create an independent appraisal of the ease of using digital banking platforms by the Nigerian populace following increased competition by banks on digital platforms as well as the growing quest for financial inclusion using digital means.

“As a research and credit rating agency, we seek to provide banks with credible information on how best services can be improved for customers. We believe the findings from this survey will provide banks in Nigeria insights and suggestions on ways to enhance customer experiences on digital banking platforms,” it stated.

For over two decades, Agusto & Co. has provided investors with invaluable information and sound financial analysis, promoting transparency and best practices. Its clientele base spans major international corporations as well as key domestic operators.

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Banking

Wema Bank Grows Deposit Base by 36% to N2.524trn in FY24

Published

on

wema bank mobile branch2

By Aduragbemi Omiyale

The decision of the management of Wema Bank Plc to improve its customer relationship management and digital banking operations is already yielding positive results.

This is because the financial institution increased its deposit base last year by 36 per cent to N2.524 trillion from N1.861 trillion in 2023, according to its audited results filed to the Nigerian Exchange (NGX) Limited.

In the year, the balance sheet remained well structured, diversified and resilient with total assets growing by 60 per cent to N3.585 trillion from N2.240 trillion, and the loans and advances expanding by 50 per cent to N1.201 trillion from N801.10 billion in FY 2023, as the non-performing loan (NPL) ratio stood at 3.86 per cent.

Business Post reports that the lender grew its gross earnings in the fiscal year by 92 per cent to N432.34 billion from N225.75 billion, with interest income up by 92 per cent to N353.54 billion from N184.48 billion.

Also, non-interest income was up 91 per cent to N78.80 billion from N41.27 billion, and closing December 31, 2024, with a Return on Equity (ROAE) of 43.60 per cent, Return on Assets (ROAA) of 2.96 per cent, Capital Adequacy Ratio (CAR) of 19.67 per cent and Cost to Income ratio of 56.23 billion, underscoring the commercial bank’s resilience and financial strength.

Wema Bank ended the financial year with a profit before tax of N102.51 billion, 135 per cent higher than the N43.59 billion recorded in the corresponding period in 2023, proposing a dividend of N1.00 per share on the back of the impressive result.

“Our people are committed to the institution’s founding ethos of supporting Nigerian businesses and individuals with the most innovative banking products and services.

“ALAT, our flagship digital platform, continues to lead in the adoption of digital banking services across the increasingly young Nigerian populace.

“An example of this innovation is ALAT XPlore, the first licensed banking App for teenagers designed to help teenagers ages 13-17 build their money management skills, achieve their financial goals and become financially responsible,” the chief executive of Wema Bank, Mr Moruf Oseni, stated.

Continue Reading

Banking

JP Morgan Seeks Merchant Banking Licence from CBN

Published

on

JP Morgan

 By Adedapo Adesanya

JP Morgan, an American financial institution, is in the process of acquiring a merchant banking licence from the Central Bank of Nigeria (CBN), and this is likely going to happen in the coming months.

The American financial entity plans to transform its representative office in Lagos into a fully-fledged business branch.

According to reports, the New York-based financial institution, managed in Nigeria by Mr Dapo Olagunju, will apply to the apex bank for the merchant banking licence to further expand its input in the country.

If granted, the JP Morgan entity will offer Dollar loans to large companies in addition to its advisory and asset management activities.

The merchant bank license will also allow the bank to use its decades of experience to serve corporate clients, high-net-worth individuals, and government entities.

It will be able to arrange, structure, and issue bonds, equities, and other securities for corporate clients.

The entry comes at a time when banks are moving to recapitalise ahead of a March 2026 deadline, with some banks possibly up for mergers and acquisitions. As a merchant bank, JP Morgan will be able to provide advisory services on business acquisitions, mergers, and divestitures.

Present in Lagos since the 1980s, JP Morgan plans to transform its Nigeria representative office into a fully-fledged branch, marking a further step in its CEO, Mr Jamie Dimon’s strategy to strengthen its presence on the African continent.

As part of Mr Dimon’s strategy to increase its presence on the African continent, last October, he visited Nigeria, where he met the CBN Governor Mr Yemi Cardoso and promised stronger relationship.

He also visited South Africa, where JP Morgan has a subsidiary, alongside Cote d’Ivoire and Kenya. he stressed that the bank wants to strengthen its presence in Africa by adding a country or two every couple of years or so — with the possibility of Nigeria increasingly possible.

Continue Reading

Banking

Our N2.10 Dividend to Shareholders Shows Capacity to Deliver Superior Returns—Fidelity Bank

Published

on

Fidelity Bank shareholders AGM

By Aduragbemi Omiyale

The chief executive of Fidelity Bank Plc, Mrs Nneka Onyeali-Ikpe, has said the total dividend of N2.10 per share to shareholders for the 2024 financial year is a demonstration of the company’s capacity to deliver superior returns to investors.

Having consistently paid dividends since 2006, Fidelity Bank will pay investors a total dividend of N2.10 per share for the 2024 financial year, subject to shareholders’ approval at its Annual General Meeting (AGM) on April 29, 2025.

The dividend will be paid on April 29, 2025, to shareholders whose names appear on the register of members as of April 15, 2025.

Last week, the bank released its 2024 full-year audited financial statements, reporting a 210 per cent growth in profit before tax to N385.2 billion versus the N124.3 billion achieved in 2023, and a 179.6 per cent improvement in the post-tax profit to N278.1 billion.

As for the top-line, the lender grew its gross earnings by 87.7 per cent to N1.043 trillion, driven by 106.9 per cent rise in interest and similar income to N950.6 billion.

The increase in interest income was led by a combination of improved yield on earnings assets and 51.6 per cent expansion in earnings base to N6.3 trillion.

In the period under consideration, the bank’s net interest income increased by 127.1 per cent to N629.8 billion, driven by a high-yield environment in 2024.

To optimize its margin, the company sustained its asset yields above funding cost by maintaining a high low-cost deposit profile at 92.6 per cent, leading to a jump in its net interest margin to 12.0 per cent from 8.1 per cent in the preceding year.

Similarly, the bank continued to deepen its market share in both the corporate and retail segments, with customer deposits increasing by 47.9 per cent to N5.9 trillion from N4.0 trillion in 2023FY due to strong double-digit growth across all deposit types.

The retail banking business gained significant traction with savings deposits increasing by 28.8 per cent to N1.1 trillion, marking the 10th consecutive year of double-digit annual growth in savings deposits.

Despite the difficult economic terrain in 2024, the bank has continued to support the real sector of the economy by increasing its net loans and advances to N4.4 trillion in 2024 from N3.1 trillion in 2023.

“We are delighted with our 2024 full-year (FY) performance, which showed strong growth across key revenue lines, improved asset quality, and significant traction in our strategic business segments.

“Our impressive results led to a triple-digit increase (210.0 per cent) in Profit Before Tax (PBT), rising from N124.3 billion in 2023 to N385.2 billion in 2024.

“This remarkable performance demonstrates our capacity to deliver superior returns to our shareholders.

“In line with our commitment to them, we have declared a final dividend of N1.25 per share, bringing our total dividend for the 2024 financial year to N2.10 per share,” Mrs Onyeali-Ikpe stated.

It will be recalled that the bank successfully completed the first phase of its capital raising exercise through a public offer and rights issue in 2024, which were oversubscribed by 237.92 per cent and 137.73 per cent, respectively.

The positive result is a testament to the strength of the bank’s franchise in the capital market. A total of N175.9 billion was recognized as fresh capital in 2024 financial year from the exercise, which had a positive impact on its Capital Adequacy Ratio (CAR) at 23.5 per cent.

The bank plans to conclude the second phase by Q3 2025, ahead of the Central Bank of Nigeria’s deadline, which will further strengthen its capital base and reaffirm its attainment of Tier 1 Bank status in the Nigerian Banking Industry.

Continue Reading

Trending