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First Bank Moves to Achieve 30m Customer Base Target

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By Modupe Gbadeyanka

Efforts are being stepped up by First Bank Nigeria Limited to achieve its growth target of 30 million customers over the next three years.

Managing Director/Chief Executive of the Tier 1 lender, Dr Adesola Adedutan, had announced last May that the bank had begun implementing a three year strategy that would result in its increasing its customer base to 30 million.

“The strategy is focused on significantly growing our customer base. We plan on having minimum of 30 million customer account over the three years. We are currently at about 14 million customer accounts.

“Our commitment is that, given the number of branches that we already have, which is slightly below 750, we don’t intend to make additional significant investments in building new branches.

“We are left with aggressive digital marketing initiatives, which means, migrating our existing and new customers to alternative channels, namely First Online, Firstmobile, USSD and ATM cards. That is the way forward for us and we are making significant progress already,” the bank chief said.

In a statement made available to Business Post, First Bank disclosed that in line with its strategy to grow its customer base to 30 million over the next three years,  it  launched a  “Project Orion”- a,  “technology-led transformation programme aimed at fully automating the Finance, Risk Management, Compliance and Human Capital functions, using a proven Enterprise Resource Planning and Enterprise Risk Management (ERP/ERM) system.”

The ERP/ERM solutions, the lender said, would eliminate process redundancies as well as strengthen risk management and controls, support cost optimization, reduce opex and improve efficiencies and profitability.

It also stated that last June, it announced the launch of its refreshed and user-friendly website, adding that besides being built for the digital age, the new website is easy to access and navigate for the average multi-screen user.

According to the statement, the new website is considered a unique evolution for the lender in terms of information and interactive services available for customers, investors, shareholders and the global community.

Commenting on the new website, Group Head, Marketing and Corporate Communications, First Bank, Mrs Folake Ani-Mumuney, said:  “The launch of refreshed website comes in line with measures that the Bank has taken to execute its digital banking strategy that aims to progress all facets of the its activities in line with global best practices.”

She explained that First Bank has benefited from modern technology tools to ensure a solid technical foundation for the new site, which would see continuous enhancements in the coming months to enhance the effectiveness of its operations and provide all key information needed by customers, investors and other visitors of the website to make investment decisions and have a better customer experience.

Similarly, the lender disclosed that as part of the strategy, it recently implemented new features on its mobile banking application – FirstMobile- to enhance security and customers’ digital banking experience. The new features, it stated, include, The Card-in-Control functionality, the Quick Response (QR) Code, the Transaction receipt and Save beneficiary functions.

Furthermore, the bank stated that it recently partnered with Visa to launch the Mobile Payments Solution – mVisa, adding that this mobile solution allows customers pay for goods and services by scanning a QR code using a smart phone via the FirstMobile App.

“Payment goes straight from the consumer’s FirstBank account into the merchant’s account and provides real-time notification to both parties,” the bank explained.

Commenting on the innovative platforms that it recently launched,  the Group Head, E-Business, First Bank of Nigeria Limited, Chuma Ezirim,   said the  lender would continue to put customers first by leading the industry in the use of technology to provide convenient and fast banking solutions.

“Partnering with Visa to deliver mVisa is part of the FirstBank’s strategy to deliver reliable, secure and convenient payment options to its esteemed customers.”

It further promotes our digital approach by delivering omni-channel experience to all our customers, while enhancing our existing offerings”, he reiterated.

It will be recalled that First Bank’s CEO, Dr Adedutan, had revealed in May : “Based on the figures of the last quarter of 2016, 47 per cent of the transaction volumes carried out by our customers was done via alternative channels.

“We aim at increasing this figure to 70per cent by 31st of December 2019. This will be very significant because that’s when we plan on achieving the 30million customer account minimum.”

Modupe Gbadeyanka is a fast-rising journalist with Business Post Nigeria. Her passion for journalism is amazing. She is willing to learn more with a view to becoming one of the best pen-pushers in Nigeria. Her role models are the duo of CNN's Richard Quest and Christiane Amanpour.

Banking

Moniepoint Gets Backing to Enhance UK-Nigeria Trade, Investment Partnerships

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Moniepoint British Envoy

By Modupe Gbadeyanka

The British government has promised to support a Nigerian financial technology (fintech) firm, Moniepoint Incorporated, to enhance trade and investment partnerships between the two nations.

This assurance was given by the British Deputy High Commissioner in Lagos, Mr Jonny Baxter, during a working visit to the United Kingdom office of Moniepoint recently.

Present at the meeting were the co-founder and chief executive of Mr Tosin Eniolorunda; the co-founder and Chief Technology Officer of Moniepoint, Mr Felix Ike; the Senior Vice President for M&A & Investor Relations at Moniepoint, Ross Strike; and the chief executive of Moniepoint UK, Ravi Jakhodia, among others.

Mr Baxter said the investment of British International Investment (BII) in Moiniepoint is a critical point in increasing economic opportunities for small businesses in Africa, as well as enhancing financial inclusion for consumers and providing direct financing to impactful companies.

He emphasised the importance of trade as a cornerstone of diplomatic and economic relations between the two nations, emphasizing its role in fostering prosperity, innovation, and cooperation across sectors such as energy, financial services, and infrastructure.

In his remarks, Mr Eniolorunda acknowledged the Enhanced Trade and Investment Partnership (ETIP) between Nigeria and the UK as a critical framework for unlocking market access, regulatory cooperation, and job creation in emerging sectors.

He highlighted opportunities for collaboration in areas such as innovative financial services and cybersecurity products.

The entrepreneur lauded the British government and DBT for creating an enabling environment for Nigerian businesses operating in the UK, noting that Moniepoint’s presence in the UK contributes to actualizing this bilateral relationship by ensuring it is not a one-sided transfer of investments but a mutually beneficial partnership.

“Trade and investment are pillars of UK-Nigeria relations. We’re proud to be part of a movement that’s turning those pillars into bridges for real economic transformation.

“Our mission has always been to engineer financial happiness while powering the dreams of millions businesses and individuals through digital financial technology.

“Every step we take—whether in Nigeria or the UK—is about making that vision a reality. Our growth is a testament to what’s possible when partnerships go beyond investment—it’s about shared prosperity and innovation,” Mr Eniolorunda said.

The UK-Nigeria trade relations are expected to see significant growth in several sectors this year and Moniepoint plans new solutions to help Nigerians in the UK easily send money home.

These solutions will leverage the company’s reputation for trust, speed, and transparency to solve payment issues, and this is part of a larger effort to improve economic and trade relations between Nigeria and the UK.

Moniepoint operates as an all-in-one financial ecosystem, offering seamless payments, banking, credit, business management and cross border solutions to over 10 million businesses and individuals across Nigeria and Africa.

It has established itself as the leading financial platform for Nigeria’s vast network of small and medium-sized businesses (SMEs), especially those in the informal segment of the economy.

Moniepoint’s mission to drive financial inclusion and empower businesses has been widely acknowledged and signposted by its listing for two consecutive years as Africa’s fastest growing financial institution.

As Nigeria’s largest merchant acquirer, the company powers most of the country’s Point of Sale (POS) transactions, processing over 1 billion transactions monthly, with total payments volume exceeding $22 billion.

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Banking

Access Bank Gets Approval to Take Over National Bank of Kenya

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By Adedapo Adesanya 

The Central Bank of Kenya (CBK) and the National Treasury have approved Access Bank’s acquisition of the National Bank of Kenya, one year after the deal was announced.

The lenders signed an agreement for the purchase in March 2024 and will see KCB sell 100 per cent of NBK at 1.25 its book value, boosting the foothold of Nigeria’s biggest bank in one of East Africa’s most crucial economies.

The Central Bank of Nigeria (CBN) and other authorities will still need to grant regulatory approval.

The CBK said Treasury Cabinet Secretary, Mr John Mbadi, had approved the deal, bringing Access Bank closer to taking over NBK, which could expand its footprint in East Africa’s largest economy, given the bank’s nationwide branch network.

“Pursuant to section 13 (4) of the Banking Act, the Central Bank of Kenya on 4th April, 2025, approved the acquisition of 100 percent of the issued share capital of National Bank of Kenya Limited by Access Bank PLC,” CBK governor Kamau Thugge said in a gazette notice.

“The Cabinet Secretary for the National Treasury and Economic Planning on 10th April, 2025, approved the acquisition of 100 percent of the issued share capital of National Bank of Kenya Limited by Access Bank PLC,” it said in a statement on Monday.

This development marks the second acquisition in Kenya for the Nigerian bank after it bought Transnational Bank Limited in 2019.

Speaking on the deal last year, the CEO of Access Bank, Mr Roosevelt Ogbonna, in a statement said, “The transaction represents an important milestone for the bank as it moves us closer to the achievement of our five-year strategic plan through increased scale in the Kenyan market.”

According to KCB Group CEO, Mr Paul Russo, the sale of the lender to Access Bank will help turn around the fortunes of the struggling subsidiary. KCB, which is Kenya’s biggest bank, bought the National Bank of Kenya in 2019.

“The board evaluated three options and made the decision that to protect the value and the efforts we’ve put in NBK, the right thing to do [] is to accept a binding offer from Access Group,” Russo said while releasing KCB Group’s 2023 financial results.

Access Bank plans to double the share of assets outside its home market by 2027 and has seen deal build on the bank’s growing operations in the Democratic Republic of Congo and Rwanda, as well as its acquisitions or plans to acquire stakes in Uganda’s Finance Trust Bank Limited in January, a controlling share in African Banking Corporation of Tanzania, and Standard Chartered Bank Plc’s consumer, private and business-banking operations in that country.

Access Bank has been on a Mergers and Acquisition (M&A) streak across the continent, acquiring Grobank in South Africa, BancABC in Botswana and Mozambique, Diamond Bank in Nigeria, and Finibanco Angola in line with the visions of its late founder, Mr Herbert Wigwe.

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Ex-First Bank Staff Muiz Tijani Adeyinka Loses Seven Properties to FG

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By Modupe Gbadeyanka

A former staff of First Bank of Nigeria Limited, Mr Muiz Tijani Adeyinka, has forfeiture seven properties linked to him in Lagos to the federal government.

This followed a final forfeiture order ordered by Justice Dehinde Dipeolu of the Federal High Court sitting in Ikoyi, Lagos, on Thursday, April 10, 2025.

He was brought before the court by the Economic and Financial Crimes Commission (EFCC), which argued that the properties were obtained with questionable funds.

Justice Dipeolu had earlier ordered the interim forfeiture of the properties and also ordered the publication of the said order in a national newspaper for any interested parties to show cause why the properties should not be finally forfeited to the federal government.

Moving the application for the final forfeiture yesterday, the EFCC, through its lawyer, Ms Zeenat Atiku, told the court that “no one showed cause within the 14 days window granted after the publication.”

The legal counsel also stated that the application was supported with an affidavit deposed to by an operative of the EFCC, Mr Isah Yusuf Nadabo.

In the affidavit, Nadabo informed the court that Mr Adeyinka worked at the settlement office of the bank and that he had the capacity to carry out some inalienable access available only to the office by virtue of his office.

He stated further in the affidavit that, “He, therefore, carried out illegal, unauthorised and fraudulent activities against First Bank Nigeria Plc.

“Investigation has thus far revealed and traced the sum of N35 billion benefitted by Muiz Tijani Adeyinka and his cronies.”

She, therefore, told the court that the properties traced to the former First Bank employee were reasonably suspected to have been acquired with proceeds of unlawful activities.

After listening to the EFCC’s counsel, Justice Dipeolu held that he found merit in the argument of the applicant and ordered the final forfeiture of the properties to the Federal Government of Nigeria.

The properties are Plot 9, Block 28 Itunu City, Veritas Homes & Properties Ltd., Aiyetoro, Epe Lagos State; a three-bedroom flat described as Block A, Floor 6, Flat 2 (Block A/6/2) Le Moriah Residences Estate, Off Kusenla Road, Ikate Ancient City, Lekki Penninsula, Eti-Osa LGA, Lagos State; a parcel of land known as Block L1, Plot 13, Amen Estate, Phase Ill Extension, Abomiti Zone, Lekki/Epe Express Way Epe LGA, Lagos State; a parcel of land known as Block 3, Plot 13, Arizon Estate , within Idera Scheme Allocation via Eleko Junction Ibeju-Lekki LGA; one plot of Land within Arizone Estate, Idera Scheme,lbeju-Lekki LGA and one plot of land within Itunu Residential Aiyetoro, Ibeju-Lekki LGA.

Others are a parcel of land known as Plot 7, Block 4 Itunu City, Veritas Homes & Properties Ltd, Aiyetoro Epe LGA, Lagos; a parcel of land known as Plot 1, Ido Gwari 2 Extension, within Ochacho Real Homes, Ido-Gwari 2 Extension, LifeCamp, Abuja and a parcel of land known as Block Q, Plot 25, Tiara by Amen City Limited, Along Lekki/Epe Express Way, Yeguda Resettlement Scheme, Epe Lagos State.

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