Banking
Heritage Bank Rolls Out Activities for 2020 Customer Service Week

By Modupe Gbadeyanka
The 2020 Customer Service Week themed Dream Team is being celebrated in style by Nigeria’s most innovative banking service provider, Heritage Bank Plc.
This is part of its effort to deepen its partnership and create wealth for individual customers, who the financial institution holds in high esteem.
Heritage Bank has already lined up several unique and special activities to appreciate the customers as part of the actions to extol the patronage and loyalty virtues of its numerous customers.
According to a statement from the Corporate Communications Department of the bank, some of the activities, which will be implemented during the period, include Timeless Wealth Journey Challenge for staff to challenge which displays a typical customer’s journey with the bank at different stages of their relationship, through a video reel.
Others include “Fastest Finger Trivia: Be the first to answer our daily trivia correctly and win a gift. Don’t miss the chance to win.
“Special Customer Service Week Dress code: There is a different dress code for each day throughout the week. Watch out for details later!
“Staff Face Mask Swag: Show us how you’re accessorizing your look in the ‘new normal’, with your colourful face masks,” the statement said.
In his goodwill message, the MD/CEO of Heritage Bank, Mr Ifie Sekibo, said that the Customer Service Week has again provided a good opportunity for the bank to exhibit the importance of teamwork and leadership in customer care in the financial industry through well-coordinated and professional customer delivery.
Mr Sekibo encouraged members of staff of the bank to work harder in attaining uncommon results and successfully work as a team within the bank.
According to him, Heritage Bank’s staff should build trust and team spirit, foster creativity and learning and encourage a sense of ownership.
“Working together showcases your talents to teammates. It provides a feeling of safety that allows ideas to emerge.
“Open communication is key when working as a team. When people work together as a team, creativity thrives. Brainstorming ideas as a group prevents stale viewpoints that often come out of working as an individual or in silos, and this enables you to achieve more.
“Team projects encourage employees to feel proud of their contributions. Working toward achieving the banks goals allows you to feel connected to the bank. This builds loyalty, leading to a higher level of job satisfaction,” Mr Sekibo stated.
Customer Service Week is an annual event dedicated to celebrating customers and serves as an opportunity to renew dedication to service excellence, which is usually marked within the first full week of October and this year is being celebrated from October 5 – 9, 2020.
Banking
PalmPay, Carbon Issue Verve Cards to Customers for Seamless Transactions

By Aduragbemi Omiyale
Top financial technology (fintech) companies in Nigeria, PalmPay and Carbon, have commenced the issuance of Verve cards to their customers.
This allows millions of Carbon and PalmPay customers access to Verve’s extensive payment network, bringing digital payment solutions to previously underserved populations.
They began issuance of the cards following the approval of the Central Bank of Nigeria (CBN), underscoring the apex bank’s commitment to empowering fintech companies and advancing financial inclusion across the country.
The issuance of Verve cards by these firms will bring digital payment solutions to previously underserved populations.
Industry observers note that the decision by both fintech companies to align with Verve stems from the payment card’s network-wide reach and a robust infrastructure across Nigeria and beyond.
Last year, Verve marked its 15th anniversary characterized by its outstanding quality, innovativeness and vast array of options; it also announced that it has issued over 70 million cards, establishing itself as a dominant player in Nigeria’s payment ecosystem.
The domestic card scheme’s impressive penetration makes it a natural choice for fintech platforms seeking to rapidly expand their payment offerings while supporting the CBN’s financial inclusion goals.
Other fintech companies that have previously followed this line in issuing Verve cards include Opay and Moniepoint.
As a homegrown card scheme, Verve has continued to innovate its service offerings to compete effectively with international payment networks.
The company has integrated advanced features, including contactless payment technology and enhanced security measures, such as biometric authentication through other sophisticated recognition systems such as fingerprints.
Through collaborations like this, Nigeria’s journey toward a more inclusive financial ecosystem will be shortened, providing more Nigerians with access to modern banking and payment services through the combined technological capabilities of these financial service providers.
Banking
FG Sees Moniepoint as Testament to Strength of Nigeria’s Fintech Ecosystem

By Modupe Gbadeyanka
A leading player in the digital financial services sector, Moniepoint Incorporated, has been described by the federal government as a testament to the strength of Nigeria’s financial technology (fintech) landscape.
The Minister of Foreign Affairs, Mr Yusuf Tuggar, during a visit to the United Kingdom headquarters of the company, also said the firm reflects a true Nigerian success story.
He acknowledged the significant backing Moniepoint has received from global investors, including Google’s Africa Investment Fund, Visa, and BII, further validating its position as a leader in the fintech space.
Mr Tuggar stressed that a thriving fintech sector directly translates to more jobs, increased financial inclusion, and a stronger economy for Nigeria.
The Minister highlighted the organisation’s impressive growth, citing its 2000+ employees, thousands of sales personnel, and its empowerment of millions of businesses through enhanced financial inclusion.
“Nigeria is at a vantage position in the fintech and financial services sector. With banks and fintechs operating across Africa, we must continue to instill confidence in Nigerian businesses as they expand globally. Moniepoint is a testament to the strength of Nigeria’s fintech ecosystem,” he said during the visit aimed at strengthening diplomatic ties and fostering strategic cooperation between Nigeria and the UK.
In his remarks, the chief executive of Moniepoint, Mr Tosin Eniolorunda, reiterated the company’s commitment to powering the dreams of millions of business owners while engineering financial happiness for all Africans.
He noted that the dynamic digital landscape in Nigeria presents unique opportunities to harness technology to drive real change, and Moniepoint is excited to be at the forefront of this transformation.
“By empowering individuals and businesses with financial tools that are innovative and efficient, we believe that technology can be a powerful catalyst for economic growth and social development.
“This visit by the Minister signposts the importance of cross-border collaboration and the strengthening of Nigeria’s global partnerships. We recognize the critical role that international cooperation plays in advancing innovation, especially within the fintech sector.
“As a country, Nigeria has immense potential, and through strategic alliances with global stakeholders, we can unlock new opportunities that benefit both local and international communities.
“At Moniepoint, we are deeply aligned with the Nigerian government’s vision to enhance strategic cooperation in areas like trade, investment, and technology.
“We are eager to continue contributing to the development of our country’s digital economy while fostering meaningful collaborations that will leave a lasting legacy for generations to come,” he stated.
Formerly known as TeamApt Incorporated, Moniepoint, founded in Lagos in 2015 by Mr Eniolorunda and Felix Ike, has rapidly grown into a comprehensive digital financial services provider.
Offering payments, banking, credit, business management tools, and cross-border payment solutions, Moniepoint serves over 10 million businesses and individuals across Nigeria and Africa.
Banking
Stanbic IBTC Bank Reintroduces Private Banking Offerings

By Modupe Gbadeyanka
To help Nigerians secure their financial futures and build lasting legacies, Stanbic IBTC Bank has reintroduced its private banking offerings.
With a focus on personalised financial solutions, portfolio management, investment strategies, and estate management, Stanbic IBTC Bank empowers individuals and families to achieve their long-term goals of building lasting legacies for future generations.
By equipping families and individuals with the knowledge and tools to manage their wealth effectively, the subsidiary of Stanbic IBTC Holdings is fostering a legacy of financial resilience and prosperity.
Stanbic IBTC Bank’s private banking offerings include personalised financial planning to help clients achieve their short and long-term financial goals, investment management to enable clients access a wide range of investment opportunities, (including equities, fixed income, and alternative assets), estate and trust services through expert guidance on estate planning, wills, and trusts to ensure smooth wealth transfer, retirement planning through solutions that help clients build a secure and comfortable retirement, insurance and risk management through comprehensive protection against unforeseen events that could impact financial stability.
In a world where financial security and intergenerational wealth transfer is becoming increasingly critical, Stanbic IBTC Bank’s comprehensive suite of private banking solutions provides clients with the tools and expertise needed to navigate the complex financial landscapes.
Stanbic IBTC Bank leverages its deep market knowledge and global expertise to deliver solutions that align with clients’ unique aspirations.
“At Stanbic IBTC Bank, we understand that building a legacy goes beyond accumulating wealth; it is about creating a sustainable financial foundation that benefits future generations.
“Our innovative solutions are designed to help families protect, grow, and transfer their wealth seamlessly, ensuring their values and aspirations endure over time,” the chief executive of Stanbic IBTC Bank, Mr Wole Adeniyi, stated.
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