By Modupe Gbadeyanka
The 2020 Customer Service Week themed Dream Team is being celebrated in style by Nigeria’s most innovative banking service provider, Heritage Bank Plc.
This is part of its effort to deepen its partnership and create wealth for individual customers, who the financial institution holds in high esteem.
Heritage Bank has already lined up several unique and special activities to appreciate the customers as part of the actions to extol the patronage and loyalty virtues of its numerous customers.
According to a statement from the Corporate Communications Department of the bank, some of the activities, which will be implemented during the period, include Timeless Wealth Journey Challenge for staff to challenge which displays a typical customer’s journey with the bank at different stages of their relationship, through a video reel.
Others include “Fastest Finger Trivia: Be the first to answer our daily trivia correctly and win a gift. Don’t miss the chance to win.
“Special Customer Service Week Dress code: There is a different dress code for each day throughout the week. Watch out for details later!
“Staff Face Mask Swag: Show us how you’re accessorizing your look in the ‘new normal’, with your colourful face masks,” the statement said.
In his goodwill message, the MD/CEO of Heritage Bank, Mr Ifie Sekibo, said that the Customer Service Week has again provided a good opportunity for the bank to exhibit the importance of teamwork and leadership in customer care in the financial industry through well-coordinated and professional customer delivery.
Mr Sekibo encouraged members of staff of the bank to work harder in attaining uncommon results and successfully work as a team within the bank.
According to him, Heritage Bank’s staff should build trust and team spirit, foster creativity and learning and encourage a sense of ownership.
“Working together showcases your talents to teammates. It provides a feeling of safety that allows ideas to emerge.
“Open communication is key when working as a team. When people work together as a team, creativity thrives. Brainstorming ideas as a group prevents stale viewpoints that often come out of working as an individual or in silos, and this enables you to achieve more.
“Team projects encourage employees to feel proud of their contributions. Working toward achieving the banks goals allows you to feel connected to the bank. This builds loyalty, leading to a higher level of job satisfaction,” Mr Sekibo stated.
Customer Service Week is an annual event dedicated to celebrating customers and serves as an opportunity to renew dedication to service excellence, which is usually marked within the first full week of October and this year is being celebrated from October 5 – 9, 2020.
Aduragbemi Omiyale 
Dipo Olowookere