Modupe Gbadeyanka
By Modupe Gbadeyanka
Customers of Unity Bank Plc have been promised excellent service delivery through the deployment of cutting-edge technology.
As a matter of priority, the bank has been investing in initiatives to expand digital channels designed to enable us to become more responsive and increase interactivity and qualitative interface with our customers.
To drive convenient, secure banking, the lender has, over the past six years, maintained a strategic focus on technological deployment to boost access to financial services, leading to the launch of several digital products, such as the USSD banking *7799# in local languages, anti-fraud USSD channel, *7799*9# and mobile banking solution, UniFi which have boosted customers’ access to the bank’s services, while facilitating convenience and security.
“The customer remains the most important part of our business, and this year’s theme Celebrating Service affords us the great opportunity to appreciate our staff that has kept faith with our fundamental objectives of customer care and quality service delivery,” the Managing Director of Unity Bank, Mrs Oluwatomi Somefun, said.
“As we celebrate, we will keep improving to enhance our customer care and engagement channels to produce the best possible customer experience,” she added.
Business Post reports that as part of activities to mark this year’s Customer Service Week across its over 200 branches nationwide, the bank rolled out several initiatives to engage staff in the frontline of customer service touchpoints and reward loyal customers.
On her part, the Chief Customer Service Officer of Unity Bank, Mrs Titilayo Abraham, said the financial institution was constantly guided by its vision to become the retail bank of choice, and that has so far “informed its deliberate focus on prioritising superior customer engagement whilst nurturing our people consistently to live up to the demands of providing exceptional and professional customer service at all times.”
Meanwhile, the retail lender has received an Award of Recognition for emerging as the Best Bank in Customer Complaint Resolution 2021 recently at the Kano Central Bank of Nigeria/Banker’s Committee event held to uphold quality customer service culture in the banking industry. The award underscores the lender’s commitment to customer service.
