Banking
How Has the COVID-19 Pandemic Changed the ATM and Cash Trends?
One thing that the pandemic has shed light on, ever since it struck us from the middle of nowhere, is that our society shall always depend on cash despite having access to a hoard of self-serving banking technology.
We are gradually inching towards assuming the shape of a cashless society, and this transformation has come in handy in a number of situations.
It reduces the dependence on cash, reduces the act of transferring cash from one hand to another and also makes for quick payment.
However, all that said, one thing that we have realized in this pandemic is that human beings shall always depend on cash during emergencies and crises.
And this need for cash, especially during the pandemic, has also led to an increased demand for ATMs. ATMs, these days, are not just acting as cash dispensing machines, but have also branched out in a number of other directions. Over the length and breadth of this article, we shall talk a bit about the ATM and cash trends and see how they have changed due to the pandemic.
ATM and Cash Trends During the Pandemic:
Customer payment and cash withdrawal behaviour have changed over the course of the pandemic, and several factors can be attributed to this change. Consumers are withdrawing as much cash as possible owing to the volatilities in the market and so that they can be prepared in the face of emergencies. Technology might fail in times of emergencies, and the only thing that shall come to our rescue is cash.
People are well aware of this aspect and are, therefore, withdrawing more cash just to stay prepared. These patterns have led financial institutions and small businesses to rethink their business models and come up with better cash forecasting strategies. That said, let us look at a few more ways in which the ATM and cash trends have changed during the pandemic.
Bank Branch Activities Have Changed Over the Course of the Pandemic
As we mentioned earlier in the article, self-serving banking technologies are now more important than ever. With physical distancing becoming the new normal, customers now prefer to go about different banking processes via apps. Banks have also increased the daily withdrawal limits at the ATMs and waived off the charges so that customers can withdraw as much cash as they want in this hour of crisis.
Financial institutions have curtailed the number of hours they function so that people do not have to queue up in front of the banks. Banks and financial institutions have also enhanced their apps and banking technology so that their customers can go about the banking processes without any hassle.

Technology is Supporting and Making Banking Easy as Ever
Banks have improved their ATM technologies, and ATMs these days have started operating on a number of verticals. Plus, drive-up ATMs have also made it increasingly easy for customers to withdraw cash without having to risk their safety. Cash recycling technologies have also made cash availability easier. Plus, with a hoard of apps and online banking services, consumers hardly have to step outside their comfort zones to go about their banking tasks.
Therefore, the pandemic has changed the ways in which consumers interact with banks and financial institutions and has also given rise to new cash and ATM trends. These institutions are now placing more importance on appropriate cash optimization and cash forecasting techniques so that they can stay afloat even during the pandemic and keep serving their customers in times of crisis.
Summing It Up:
The COVID-19 pandemic has not only changed the way we behave and interact with banks and financial institutions but also changed the way the world functions. Businesses across every vertical have changed their core values and are looking for better ways to stay afloat. Banks and financial institutions are just a part of this entire ecosystem that has been toppled over by the virus.
Therefore, if we are to survive this challenge and make our peace with the new normal, it is important that we learn how to function in this new world and adapt to the changes.
The aforementioned trends are some of the ways in which our cash and ATM behaviour have changed. As we make it through the months, we might witness some more trends and fresh new changes in this new world.
Banking
CBN’s AML Rule a Strategic Leap for Digital Trade—Brad Levy
By Adedapo Adesanya
The chief executive of ThetaRay, a fintech software and big data analytics company, Mr Brad Levy, says the recent directive by the Central Bank of Nigeria (CBN) requiring financial institutions to deploy automated anti-money laundering (AML) systems is a strategic leap towards building a modern financial system optimised for digital trade.
The central bank issued a circular on March 10 requiring banks, mobile money operators and other regulated institutions to deploy automated AML solutions within 18 to 24 months. The move signals a shift by the regulator to tighten oversight and reduce financial crime risks in Nigeria’s banking system, as digital transactions continue to grow.
Mr Levy, whose ThetaRay works with financial institutions and fintechs across Africa, including in Nigeria, to implement AI-powered AML transaction monitoring solutions capable of detecting complex financial crime patterns in real time, noted that Nigeria is applying revolutionary methods in financial regulation—skipping older, manual compliance systems and going straight to advanced, AI-driven ones.
“The CBN’s mandate is Nigeria’s ‘mobile phone’ moment for financial integrity. Just as Africa bypassed landlines for mobile and the U.S. lagged on chip-and-pin tech, Nigeria is now leapfrogging the failing, manual ‘landline’ era of compliance. By mandating AI, Nigeria is skipping decades of Western technical debt to build a 21st-century infrastructure of trust that moves at the speed of modern trade,” he told Business Post.
Automation and AI in AML have shifted from a competitive advantage to a regulatory requirement, and the new CBN mandate will help Nigerian banks and fintechs in several areas, including achieving transparency, as transactions are continuously monitored and recorded in real time. This allows for the immediate detection of irregularities such as fraud or money laundering, significantly reducing the window for illicit activities to go unnoticed.
The new rules could drive significant investment in compliance technology, as institutions move away from manual processes that are slower and more prone to errors.
The requirements cover key areas such as transaction monitoring, customer due diligence, risk profiling, case management and regulatory reporting, all of which must now be automated.
The CBN’s directive comes amid intensifying global regulatory pressure on financial institutions to strengthen AML controls, particularly within rapidly expanding digital economies. For Nigeria, these new requirements are poised to significantly transform how banks approach compliance while also opening up new opportunities for startups to deliver specialised compliance and regulatory technology solutions.
Banking
Fidelity Bank Plans Gele Masterclass for Women March 30
By Modupe Gbadeyanka
On Monday, March 30, 2026, Fidelity Bank Plc will host a Gele Masterclass to help women build practical, income-generating skills, strengthen professional visibility, and accelerate career growth.
This event will be the second part of a series of masterclasses and support initiatives planned for March 2026 in commemoration of International Women’s Day under the theme Give to Gain.
On March 18, 2026, the lender, through its women-focused proposition, HerFidelity, hosted a masterclass on communication and presentation.
The session offered practical guidance on audience engagement, event moderation, confidence-building, and personal branding, with a strong focus on women looking to improve their public speaking and professional presence.
HerFidelity is positioning the session as a celebration of cultural expression and a marketable skill women can turn into a source of income.
In addition to the masterclasses, the bank will provide professional headshot sessions to help participants update their personal and professional profiles.
“At Fidelity Bank, we believe that empowering women economically creates an impact that extends beyond the individual. It strengthens families, grows businesses, and uplifts communities. That is why we have designed an elaborate plan to upskill women throughout this month.
“We want women to leave these sessions with practical tools they can apply immediately, whether that is speaking confidently in public, building a stronger personal brand, or learning a skill that can generate income,” the Divisional Head of Small and Medium-scale Enterprises Banking at Fidelity Bank, Ms Ugochi Osinigwe, said.
Earlier this month, the bank reaffirmed its commitment to women’s economic empowerment with the signing of strategic MoUs with partner organisations at the launch of its Give Her Power initiative on March 5, 2026.
The collaborations, anchored on the bank’s HerFidelity Apprenticeship Programme, are designed to expand access to vocational training, business support, and sustainable enterprise opportunities for women across multiple sectors.
As part of the initiative, Fidelity Bank is distributing 1,000 sewing and grinding machines to empower women-led microbusinesses across Nigeria.
Banking
UBA, NiDCOM to Unlock Diaspora Capital for Nigeria’s Growth
By Modupe Gbadeyanka
A partnership aimed to unlock diaspora capital for Nigeria’s growth has been deepened by the United Bank for Africa (UBA) Plc and the Nigerians in Diaspora Commission (NiDCOM).
The chief executive of UBA, Mr Oliver Alawuba, underscored the diaspora’s critical role as a powerful economic force and a generation of builders shaping new narratives for the continent.
He also reiterated the financial institution’s readiness to leverage its global network and innovative financial solutions to support diaspora engagement, urging Nigerians abroad to tap into opportunities within Africa’s economic landscape.
“You are not limited here; you have opportunities on the continent, and we want you to make good use of them. That is where banking, and we at UBA, become the connecting point that you need to access the opportunities back home.
“Whether you like it or not, the returns are high in Africa, and we are here to help you navigate that space,” the UBA chief said on Monday when he hosted key representatives of NiDCOM led by its chairman, Mrs Abike Dabiri, at the bank’s office in the United Kingdom.
UBA recently launched a Diaspora Banking platform to provide a seamless, integrated platform for Africans in the diaspora to bank, invest, and manage their financial obligations back home, thus connecting global Africans with investment and wealth opportunities.
The lender introduced the platform, with leading ecosystem partners representing a major step in redefining diaspora banking beyond remittances toward structured wealth creation and long-term investment.
“With UBA, you have a financial partner that is with you, that understands what you are going through, and that can support you to make sure you realise your aspirations, both here and in the country,” Mr Alawuba noted.
In her remarks, Mrs Dabiri-Erewa praised UBA for being a trusted financial partner over the years, especially with the recent launch of its diaspora platform.
“Many of you here are the real game-changers. “For years, it has been wonderful engaging Nigerians all over the world. When I started, it felt like we only heard the bad stories, not the good ones. What we have tried to do internationally is to tell and celebrate the good stories. We have Nigerians doing well all over the world, and they are in this room. We must continue to celebrate you,” she stated.
While remarking that the meeting demonstrates a significant step in aligning public and private sector efforts to deepen diaspora inclusion and accelerate Nigeria’s development agenda, she pledged closer collaboration in driving policies and initiatives that encourage Nigerians abroad to actively participate in the country’s economic growth.
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