Banking
How Has the COVID-19 Pandemic Changed the ATM and Cash Trends?
One thing that the pandemic has shed light on, ever since it struck us from the middle of nowhere, is that our society shall always depend on cash despite having access to a hoard of self-serving banking technology.
We are gradually inching towards assuming the shape of a cashless society, and this transformation has come in handy in a number of situations.
It reduces the dependence on cash, reduces the act of transferring cash from one hand to another and also makes for quick payment.
However, all that said, one thing that we have realized in this pandemic is that human beings shall always depend on cash during emergencies and crises.
And this need for cash, especially during the pandemic, has also led to an increased demand for ATMs. ATMs, these days, are not just acting as cash dispensing machines, but have also branched out in a number of other directions. Over the length and breadth of this article, we shall talk a bit about the ATM and cash trends and see how they have changed due to the pandemic.
ATM and Cash Trends During the Pandemic:
Customer payment and cash withdrawal behaviour have changed over the course of the pandemic, and several factors can be attributed to this change. Consumers are withdrawing as much cash as possible owing to the volatilities in the market and so that they can be prepared in the face of emergencies. Technology might fail in times of emergencies, and the only thing that shall come to our rescue is cash.
People are well aware of this aspect and are, therefore, withdrawing more cash just to stay prepared. These patterns have led financial institutions and small businesses to rethink their business models and come up with better cash forecasting strategies. That said, let us look at a few more ways in which the ATM and cash trends have changed during the pandemic.
Bank Branch Activities Have Changed Over the Course of the Pandemic
As we mentioned earlier in the article, self-serving banking technologies are now more important than ever. With physical distancing becoming the new normal, customers now prefer to go about different banking processes via apps. Banks have also increased the daily withdrawal limits at the ATMs and waived off the charges so that customers can withdraw as much cash as they want in this hour of crisis.
Financial institutions have curtailed the number of hours they function so that people do not have to queue up in front of the banks. Banks and financial institutions have also enhanced their apps and banking technology so that their customers can go about the banking processes without any hassle.

Technology is Supporting and Making Banking Easy as Ever
Banks have improved their ATM technologies, and ATMs these days have started operating on a number of verticals. Plus, drive-up ATMs have also made it increasingly easy for customers to withdraw cash without having to risk their safety. Cash recycling technologies have also made cash availability easier. Plus, with a hoard of apps and online banking services, consumers hardly have to step outside their comfort zones to go about their banking tasks.
Therefore, the pandemic has changed the ways in which consumers interact with banks and financial institutions and has also given rise to new cash and ATM trends. These institutions are now placing more importance on appropriate cash optimization and cash forecasting techniques so that they can stay afloat even during the pandemic and keep serving their customers in times of crisis.
Summing It Up:
The COVID-19 pandemic has not only changed the way we behave and interact with banks and financial institutions but also changed the way the world functions. Businesses across every vertical have changed their core values and are looking for better ways to stay afloat. Banks and financial institutions are just a part of this entire ecosystem that has been toppled over by the virus.
Therefore, if we are to survive this challenge and make our peace with the new normal, it is important that we learn how to function in this new world and adapt to the changes.
The aforementioned trends are some of the ways in which our cash and ATM behaviour have changed. As we make it through the months, we might witness some more trends and fresh new changes in this new world.
Banking
MSMEs Funding Gap: CBN May Raise Capital Base of NEXIM Bank, BoI, Others
By Adedapo Adesanya
The Central Bank of Nigeria (CBN) is considering the recapitalisation and restructuring of Development Finance Institutions (DFIs) to address the significant financing gap facing micro, small, and medium-sized enterprises (MSMEs).
The Deputy Governor of the apex bank in charge of Economic Policy, Mr Muhammad Abdullahi, disclosed this during a panel session at the launch of the Nigeria Development Update by the World Bank in Abuja on Tuesday.
He explained that a recent review by the apex bank found that existing DFIs were too small to meet the credit needs of businesses.
DFIs are specialised, government-backed financial entities designed to promote economic growth by funding critical sectors like agriculture, infrastructure, and SMEs. Key institutions include the Bank of Industry (BOI), Development Bank of Nigeria (DBN), Nigeria Export Import Bank (NEXIM Bank), Bank of Agriculture (BOA), National Credit Guarantee Company Limited, and Nigerian Consumer Credit Corporation, among others.
“We conducted a review last year of the development finance space. Across all the DFIs in Nigeria, the total asset base is slightly above N8 trillion, whereas what is required in development finance for MSMEs is over N130 trillion,” he said.
He said that simply injecting capital would not solve the problem.
“The only way to address this is not only through public sector capital injections into these institutions, but also by making them bankable and investable,” he said.
Abdullahi said the CBN and the Ministry of Finance are reviewing DFI structures to improve their efficiency and risk appetite.
“We are reviewing the entire sector to ensure that we can correct the incentives, improve risk appetite, and also strengthen capital levels,” the deputy governor added.
He also said the reforms aim to introduce stronger market-based principles.
“We are looking at the structure to see how more market fundamentals can be incorporated, because the way it has been done in the past has not delivered the desired results,” Mr Abdullahi said.
On the persistent financing challenge for MSMEs, he said lending to the real sector has always been one of the structural challenges “Nigeria’s economy faces in terms of ensuring that credit reaches businesses that require it”.
Business Post reports that the CBN recently concluded the recapitalisation of the Nigerian banking sector, while the insurance sector is ongoing.
Banking
Sterling Bank Disburses N43.9bn Loans to 2,450 Female Entrepreneurs
By Modupe Gbadeyanka
The women-focused initiative by Sterling Bank, OneWoman, is already yielding positive results, especially in promoting financial inclusion and empowering female-led enterprises in Nigeria.
Business Post reports that the programme was created to support women through three key pillars of capital, capacity, and community.
In 2025, according to the Head of the OneWoman Initiative, Ms Ezinne Nwokafor, the initiative gave out N43.9 billion loans to 2,450 female entrepreneurs, trained 6,000 of them, served about 380,000 women across three sectors of career women, women in business and freshers, and their vision 2030 is to give out N500 billion loans to one million women across their three sectors.
She noted that a significant majority of Nigerian women remain excluded from formal credit, with only a small percentage able to access structured financing. Despite improvements in financial inclusion, women continue to face systemic barriers that limit their ability to secure funding.
Ms Nwokafor pointed out that women account for a substantial share of micro, small, and medium enterprises and contribute meaningfully to the economy, yet face a financing gap estimated at $42 billion annually, according to the International Finance Corporation.
She also referenced data showing that more than half of women-led businesses identify access to finance as a major constraint, while rejection rates for loan applications remain significantly higher for women than for men.
According to her, these challenges are often linked to structural issues such as gaps in asset ownership, social norms, and limited access to financial data and visibility.
“Sterling’s OneWoman initiative is positioned to bridge this gap by combining financial solutions, mentorship, capacity building, and community support for women across different stages of their journey,” she said at the Funding Her Future Breakfast Dialogue in Lagos.
The session brought together voices from across sectors for a focused and necessary conversation on how to unlock more inclusive and effective financing pathways for women-led businesses in Nigeria.
On his part, the chief executive of Sterling Bank, Mr Abubakar Suleiman, said, “Women-led businesses need the right support systems, the right networks, and the right ecosystem to grow with confidence and scale with resilience.”
Banking
Alpha Morgan Bank Supports Redeemer’s University Business School
By Modupe Gbadeyanka
Alpha Morgan Bank has reaffirmed its commitment to supporting institutions that drive intellectual growth and national development.
The lender gave this reassurance at the commissioning of the Redeemer’s University Business School by Pastor (Mrs) Folu Adeboye, the wife of the General Overseer of the Redeemed Christian Church of God (RCCG), Pastor Enoch Adeboye.
Speaking at the event, the Managing Director of Alpha Morgan Bank, Mr Ade Buraimo, said the company was proud to be associated with the school, noting its commitment to education and institutional development.
As part of its broader focus on knowledge sharing and thought leadership, Alpha Morgan Bank will host its Economic Review Webinar in May 2026, bringing together experts to share insights on key economic trends and opportunities.
The commissioning of the business school was witnessed by distinguished guests, including the Pro-Chancellor and Chairman of the Governing Council of Redeemers University, Professor Oluwatoyin Ogundipe; the Vice Chancellor, Professor Shadrach Olufemi Akindele; Mrs Bola Obasanjo; and other notable dignitaries.
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