Banking
Nigerians Give Reasons for Poor Patronage of WhatsApp Banking
By Aduragbemi Omiyale
Some bank customers in Nigeria have given the major reasons for the poor patronage of WhatsApp banking in the country.
A few years ago, financial institutions in the country introduced WhatsApp banking to their customers as part of efforts to deepen financial inclusion in Nigeria.
Through the popular messaging platform, banking services can be initiated and completed, eliminating the time and resources wasted to be at the banking hall for financial transactions.
However, this platform seems not to be effective and Agusto & Co, through its Consumer Digital Banking Satisfaction Index, discovered why this has occurred.
In the survey, it was observed that only one per cent of the estimated 208 million persons in Nigeria subscribed to WhatsApp banking and other virtual platforms.
Three issues were responsive for the poor patronage and they are security concerns, longer time to complete transactions and service charge for platform usage.
However, the study indicated that mobile banking application remains the most popular digital banking platform and this is because of the increasing use of mobile banking apps backed by the growing base of mobile phone users.
Nigeria has the eighth, largest telephone subscriber base in the world and is Africa’s largest telecommunications market. This position is upheld by increasing affordability of voice and data tariffs, regulatory reforms and consistent upgrade of network coverage.
Also noteworthy is the increasing affordability of smartphones that is driven by the proliferation of relatively affordable phone brands such as Gionee, Tecno and Vivo.
Furthermore, the prolonged stay-at-home order following the outbreak of the COVID-19 pandemic has forced a shift from legacy banking to consumers’ usage of various digital settlement systems available.
Based on the digital banking satisfaction index’s parameters, Guaranty Trust Bank Plc recorded the highest user experience score of 49.9 per cent, underpinned by comparably higher transaction success rates, ease of navigation and perceived security strength of digital banking channels.
First Bank Nigeria Limited scored the second highest at 46.7 per cent, while Fidelity Bank Plc was a close third with a user experience score of 38.8 per cent.
Transaction success rates, ease of navigation on the platforms and the quality of troubleshooting and IT support were strong ranking factors amongst respondents.
Nevertheless, no bank was rated abysmally for their platforms reflecting operators’ substantial investments in digital banking technology in the past few years.
The Agusto & Co Consumer Digital Banking Satisfaction Index, in its fourth edition, examines customers’ preferences towards digital banking platforms hosted by selected banks in Nigeria.
The Index comprises a survey and a scorecard, which ranks coverage banks based on consumer feedback. The survey respondents were a combination of banking consumers across demographics in Nigeria albeit with a focus on ‘upcountry’ sample respondents mainly located in Abuja, Kano, Kaduna, and Port Harcourt.
Banking
First Holdco Begins N1.4trn Share Offer After CBN Approval
By Adedapo Adesanya
First Holdco Plc has commenced a public offer to raise about N1.4 trillion (approximately $1 billion) after securing approval from the Central Bank of Nigeria (CBN).
The offer, which opened on Monday, involves the sale of 10.4 billion ordinary shares, according to the chief executive of its banking subsidiary, First Bank of Nigeria Limited, Mr Olusegun Alebiosu.
The capital raise follows the company’s earlier plan to transfer about a quarter of its shares to RC Investment Management Ltd., which served as a bridge holder after Barbican Capital Limited exited its investment in the lender amid a prolonged ownership and leadership dispute.
First Holdco had previously indicated that the shares would eventually be offered to the investing public once the necessary regulatory approvals were obtained.
Speaking in an interview with Bloomberg, Mr Alebiosu said proceeds from the offer would strengthen the capital base of First Bank and support the holding company’s expansion strategy.
According to him, the group intends to diversify beyond banking by establishing an insurance underwriting business and a fintech services company.
“The sale is starting today — the reality here is that I am not sure it will stay more than one week based on the pressure we are getting,” Mr Alebiosu said, expressing confidence in strong investor demand.
Investors appeared to respond positively to the announcement, with First HoldCo’s shares climbing as much as 5.9 per cent to a record high during trading on Monday before easing to a 3.1 per cent gain at N133.60 by early afternoon in Lagos.
The lender has been one of the best-performing banking stocks on the Nigerian Exchange (NGX) Limited over the past year, with its share price rising more than fourfold since July 2025, when Barbican Capital’s stake was transferred to RC Investment Management.
The fresh capital injection comes as its largest shareholder, Mr Femi Otedola, continues to strengthen his stake in Nigeria’s oldest bank. With the billionaire holding around a 26 per cent stake in the company, analysts say he has his eyes set on full control once his equity crosses the 30 per cent mark.
Banking
PalmPay Taps Ex-NIBSS Executive Samuel Oluyemi as Chief Operating Officer
By Adedapo Adesanya
One of Nigeria’s top digital banks, PalmPay, has appointed a former executive of the Nigeria Inter-Bank Settlement System (NIBSS), Mr Samuel Oluyemi, as its chief operating officer.
In his new role, Mr Oluyemi will oversee the financial technology company’s operations in Nigeria, where it offers a broad range of digital financial services to individuals and businesses.
Mr Oluyemi will also engage with regulators to ensure the company’s expansion aligns with Nigeria’s financial, digital and social inclusion objectives.
Prior to joining the company, Mr Oluyemi spent more than two decades at NIBSS, where he served as business development lead.
During his tenure, he drove the development of several critical payment infrastructure projects, including the digital validation of Nigerian international passports, e-Dividend Mandate Management System (e-DMMS), and the Electronic Pensions Contribution Collection System (EPCCOS).
Also, he played a key role in the introduction and early adoption of the NIBSS Instant Payment (NIP) platform, Nigeria’s first real-time interbank transfer system launched in 2011, and later supported its extension to other financial institutions.
Mr Oluyemi obtained a master’s degree in Monetary Economics from the University of Ibadan and has participated in several local and international professional training programmes.
Commenting on the appointment, Managing Director of PalmPay Nigeria, Mr Chika Nwosu, said that the company was strengthening its leadership team to support its longterm vision.
Banking
Flutterwave Pauses IPO Plans Amid African Banking Expansion Push
By Adedapo Adesanya
Africa’s most valuable fintech, Flutterwave, has signalled that its long-anticipated initial public offering (IPO) remains firmly on the back burner as the company intensifies efforts to transform itself into a licensed financial institution across the continent.
The firm’s chief executive, Mr Olugbenga Agboola, said the firm is focused on building sustainable profitability, diversifying its revenue streams and expanding its banking footprint before considering a stock market listing.
Speaking to The Africa Report, Mr Agboola described an IPO as a future financing milestone rather than an immediate strategic objective.
“An IPO is a financing event, not a strategy,” he said. “We are not holding any pressure to go public. This gives us the flexibility to be patient and ensure when we do list, we’re doing so from a position of strength.”
The comments come as Flutterwave embarks on an acquisition-led expansion strategy aimed at securing banking licences and deeper regulatory access across Africa.
Mr Agboola revealed that the company is currently in the process of acquiring a bank in East Africa, though he declined to disclose the institution or country involved.
The planned acquisition is expected to provide Flutterwave with an established customer base, existing banking infrastructure and regulatory approvals, significantly shortening the time required to enter new financial services markets.
According to Mr Agboola, the company’s expansion priorities include Kenya, Ghana, Rwanda, Tanzania, South Africa and Egypt, while the Democratic Republic of Congo and Ethiopia remain under consideration for future growth.
Rather than building banks from scratch in every market, Flutterwave intends to adopt a mix of acquisitions, licences and strategic partnerships depending on local regulatory conditions.
“The vision is not to form a bank in every country but to ensure that every African business has access to more than financial services,” Mr Agboola said in the interview.
The banking push follows recent regulatory and corporate developments, including the Central Bank of Nigeria’s approval of Flutterwave’s banking licence and the acquisition of open banking startup Mono.
Together, the moves underscore a broader strategy to expand beyond payments and establish new revenue streams in lending, liquidity management and business banking services.
Flutterwave plans to focus on institutional deposits from businesses already using its platform rather than competing aggressively for retail deposits.
The company intends to leverage transaction data from its payments network to provide short-term working capital, merchant financing, invoice discounting and trade finance products for small and medium-sized enterprises.
Mr Agboola disclosed that the bulk of the capital earmarked for banking operations will be directed toward credit support and liquidity buffers, with additional allocations for lending and banking infrastructure.
The strategy reflects a growing trend among African fintech firms seeking banking licences to reduce dependence on traditional financial institutions and gain greater control over settlement, liquidity management and product development.
Despite speculation about a near-term public listing, Mr Agboola maintained that Flutterwave’s immediate focus remains execution and growth.
He noted that the company will only consider an IPO after achieving stronger profitability and establishing scale across its payments, banking and remittance businesses.
In February 2025, he told Bloomberg that Flutterwave would only pursue a public offering after becoming profitable. He also stated in late 2024 that the company was “not in the IPO race.”
Founded in 2016, Flutterwave has processed more than one billion transactions valued at over $40 billion across 35 African countries. The company recently secured fresh funding that lifted its valuation to $3.3 billion, with American blockchain firm Ripple leading the investment round.
For now, however, Flutterwave appears more interested in building the foundations of a pan-African financial institution than rushing to the public markets, positioning banking expansion as the next phase of its growth story while keeping an eventual IPO firmly on the long-term horizon.


