USSD: FG to Resolve Banks, MTN Feud

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By Adedapo Adesanya

The federal government has assured that the challenge encountered by MTN subscribers in the use of the Unstructured Supplementary Service Data (USSD) channel for financial transactions would be resolved very soon.

It was gathered that MTN line users find it difficult to use the USSD codes to carry out financial transactions and this is because of the feud between the telco and commercial banks.

MTN subscribers had earlier on Friday taken to social media to lament as they could not recharge their phones from banking channels including the USSD and banking apps.

In a message sent to its customers and seen by Business Post, MTN apologised for the issue and recommended that its users recharge their lines through physical cards from vendors.

“Dear Customer, our bank recharge channels are currently unavailable. Kindly recharge using physical cards. We apologise for the inconvenience. Thank you,” the message read.

But the Minister of Communications and Digital Economy, Mr Isa Pantami, has waded into the matter with a view to resolving it very soon.

In a Twitter post on Friday, Mr Pantami explained that the difficulty was due to a fallout between MTN Nigeria and some banks, noting that he has intervened in the feud and the situation will soon be resolved.

“On the fallout between MTN Nigeria and some banks on USSD services today, I engaged with both regulators, the Governor of Central Bank of Nigeria and EVC Nigeria Communications Commission (NCC).

“We have reached an advanced stage of resolving the issues, for the services to be restored to our citizens. Many thanks!” Mr Pantami tweeted.

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