Brands/Products
Customs Loses 70 Officers To Smugglers
No fewer than 70 personnel of the Nigeria Customs Service were lost within seven months while on duty.
Comptroller-General of Customs, Hameed Ali, disclosed this to the News Agency of Nigeria (NAN) in a recent interview.
He also said the Service has opened collaboration with their counterparts in the Republic of Benin to facilitate trade and resolve bottlenecks affecting transhipment of goods into Cotonou.
“Customs is here to see and find solutions to the challenges hindering the smooth operations of Nigerian business operators who engage in inter-border trade and transhipment of goods from Nigeria to Republic of Benin.
“Nigeria Customs had lost 70 Customs officers between January 2016 till date while performing their duties to stop the activities of smuggling of some products such as rice, poultry products, rice and so on.
“We have made it real to visit Benin Customs and discuss on the rudiments hindering our operations.
“I believe our dialogue will bring out solutions because both countries are interdependent and this why there should be symbolic mutual relationship between them,” said Ali.
He further noted that there was the need for a level playing ground for the Nigeria Customs Service and the Beninoire Customs due to the nature of their operations as well as the law governing the ECOWAS Trade Liberation Scheme.
Ali told NAN that customs was having serious challenges with Nigerian border operators and importers because they still engaged in prohibited goods in spite of (Customs and Excise Management Act) CEMA law and ETLS, which governed both the Customs and stakeholders operations.
“When operators know that there are some certain goods that are prohibited, they still try to bring them into the country,” Ali added.
He said compliant was key to the Nigeria Customs Service, adding that it was Customs duty in making sure stakeholders operate in a conducive environment for smooth operations to enable customs to get more revenue due for government.
NAN reports that the law relating to Customs agents is contained in the CEMA Cap 45, Law of the Federation of Nigeria, 2004 and the Customs and Excise Agents (Licensing) Regulations 1968 (Legal Notice 95/1968 as amended).
In his response, the Director-General, Republic of Benin Customs, Claver Tossou, said there was the need for the country to solidify the relationship between Benin and Nigeria to facilitate legitimate trade both countries.
Tossou said the coming of NCS was a right step in good direction, adding that the visit would enable them iron out the challenges and find lasting solutions to facilitate trade and protection of security among the operators.
He said that there was the need to protect the customs laws, symbol and the principles and to establish long lasting cooperation between both countries.
At the interactive session on August 3, the President of Association of Nigerian Licensed Customs Agents, Alhaji Olayiwola Shittu, said his member faced a lot of challenges while operating between Seme and Idiroko area of Lagos State.
Shittu said ANLCA as Customs Brokers operate at land borders, adding that the association was one of the major players operating between Nigeria and Benin.
He said Nigerian importers incurred on plate numbered vehicles 60,000 CFA, while Benin Republic plate-numbered vehicle importer paid 20,000 CFA per extra tonnage respectively.
Shittu urged the Chef Brigade at Krake Border to delegate his deputy in the command when he is not around for trade facilitation.
He requested that Customs should seal trucks coming to Nigeria and should be handed over to Nigeria Customs to open at the border for proper documentation rather than being opened by the Benin Customs to avoid collection of extra charges of 50,000 CFA, which added to cost of business.
Shittu said: “Customs should assist in mentioning the obligatory payment of between 30,000 to 50,000CFA for NAFDAC related goods which was questionable.
“Agents are not aware that such trucks will not be allowed into the country.
“Customs should assist in checking the cost of transiting ETLS goods from Ghana to Lagos so that Nigeria could provide more enhancement of trade facilitation and competition in West Africa sub region.”
Shittu urged Ali to look into the multiple checkpoints along Seme border to Mile 2 in Lagos State, saying that there is an estimate of 30 checkpoints mounted by Customs and other security agencies.
The Deputy President of the Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture, Chief Alaba Lawson, said there was the need to facilitate trade, adding that Customs should enable the operators to know the legitimate trade they would be doing to reduce cost of doing business.
Lawson said there was the need for both countries to firm their relationship, adding that trade should be facilitated.
He said: “When we are entering Benin at the Nigerian border, we spent 30 minutes and on getting to Republic of Benin’s border we spent four hours.
“We are still encountering stress while the ECOWAS ETLS has explained the procedures of operation among regional countries.”
Lawan, however, urged NCS to strengthen the collaboration between both countries.
The President of the Rice Dealers Association, Republic of Benin, Hajia Karamotu Ibikunle, urged the NCS to make it possible for her association to bring rice to Nigeria through the border station.
Ibikunle told the Comptroller-General of Customs to enlighten her association on how to get rice to Nigeria to assist Customs in generating revenue for government.
In his response, Ali said that Customs could only instruct it’s officers, adding that he had been engaging other security agencies to reduce the checkpoints to the barest minimum.
Ali said the Federal Government was doing something about high exchange rate, adding that the floating in exchange rate had resulted to high foreign exchange.
He said: “We have a ban on importation of rice through the land borders because rice still comes through the seaport.
“It is part of our duties to protect the lives of our people and it was discovered that most of the rice coming through border had been tested by NAFDAC and it was discovered majority of the rice have expired and operators re-bagged them to sell to innocent citizens
“As a result of this, that is why we have some youths of 20s and 30s having cancer due to the foods that we eat.”
Ali said the present management of Customs was working towards providing conducive atmosphere for customs officers working along Idiroko area.
Ali said Customs officers at Idiroko were operating in one room during the day, use the same room as office and converted the same room to a residence in the evening.
He said trade was low as a result of exchange rates, which had affected revenue, adding that it was the Customs management’s responsibility to provide conducive environment for officers to carry out their legitimate functions.
NAN.
By Modupe Gbadeyanka
As part of efforts to expand its national retail footprint, Airtel Nigeria has rolled out 350 of the planned 500 premium experience centres designed to bring faster, more convenient service closer to millions of Nigerians.
Built as compact, high-efficiency touchpoints, the newly launched shops are designed to enable subscribers complete all transactions such as Home Broadband, Fibre and Outdoor Units Subscription, Postpaid Plan Subscription, Enterprise Applications Enquiry and Subscription, as well as Prepaid Product services such as SIM registration and Data Plan purchase, other enquiries and comprehensive account support.
They have been integrated into Airtel Nigeria’s broader customer experience agenda, which have seen the company continue to invest in digital self-service platforms, AI-powered customer support, nationwide customer forums, and significant network expansion across the country.
The rollout emphasises the organisation’s continued investment in customer experience and responds directly to feedback from customers seeking quicker access to everyday services without the longer waiting times that may be associated with larger retail centres.
At a symbolic launch held at City Mall, Onikan, Lagos, the Director of Sales and Distribution for Airtel Nigeria, Mr Joypratip Sengupta, said, “Our goal is to demonstrate our dedication to exceptional quality of service, and these new shops, by their design, location, and equipment fit right within our goal to deliver superior service to every one of our customers.”
He added that the expansion reflects Airtel Nigeria’s belief that excellent customer experience goes beyond technology to ensuring customers can receive support whenever and wherever they need it.
“Our business at Airtel is to ensure that we bring our services closer to our customers, and everything we do is centred on putting the customer first. These experience centres are open to help customers carry out their transactions faster and with greater ease.
“Whether you want to replace a SIM, purchase one of our routers, recharge airtime or data, or resolve any service issue, you can now do so more conveniently and closer to where you are,” he further stated
He explained that the initiative represents a significant update to Airtel’s retail strategy, placing greater emphasis on accessibility, speed, and convenience.
“These express shops are designed to reduce traffic at our larger shops while giving customers faster access to the services they need. More importantly, they reinforce our vision of building the most accessible customer service network in Nigeria. As the telecom operator with the country’s largest retail footprint, we will continue expanding into more neighbourhoods, making it easier for customers to connect with Airtel wherever they are,” Mr Sengupta noted.
In her remarks at the launch, the Head of Shops and Retail Postpaid Business at Airtel Nigeria, Ms Lynda Amechi, disclosed that the new retail model was born from listening to customers and reimagining how Airtel delivers its services.
“At Airtel, some of our best ideas come directly from our customers. One of the recurring concerns we received was the time customers sometimes spent waiting at our larger experience centres, even when they only needed simple transactions completed.
“We listened carefully and realised that many of these requests could be resolved within minutes if we brought our services closer to the communities where customers live and work.” She said.
By Modupe Gbadeyanka
A new social entertainment platform designed to redefine how people participate in the digital economy by rewarding users for watching, streaming, and creating content has been launched by Starbase Technologies.
The platform, Yolly, features a rich spectrum of content spanning entertainment, sports, lifestyle, education, technology and live events.
The initiative introduces a new approach to online participation by recognising that everyone who contributes to the internet deserves the opportunity to share in the value they help create.
Designed for today’s upwardly-mobile creator economy, the platform enables viewers, creators and brands to participate in a trusted digital ecosystem where meaningful engagement is recognised and rewarded.
Yolly was launched to create value for every participant in its ecosystem through Stars, its native digital rewards currency, which users accumulate through meaningful participation across watching, streaming and creating content.
Unlike conventional social platforms, where monetisation is often reserved for creators with established audiences, Yolly enables creators to earn from their very first stream, removing follower thresholds and equipping emerging talent with features such as gifting, Boosts from day one and the Founder Creator badge to help them grow their communities.
Viewers, meanwhile, can earn Stars simply by watching the content they love, with rewards available from their very first session, under the watch+ category.
For brands, Yolly replaces impression-based advertising with a transparent model built on verified, engaged attention. Supported by per-minute performance metrics, real-time dashboards and brand-safe controls, the platform enables businesses to measure engagement more accurately while connecting with audiences in a trusted digital environment.
The Head of Business for Yolly, Mr Emeka Okenwa, said the platform’s rewards economy has been designed to prioritise wholesome content over viral moments while creating meaningful opportunities for everyone who contributes to the digital ecosystem.
“The platform has been developed on the premise that the future of the creator economy should be more inclusive, more rewarding, and built around genuine communities rather than algorithms alone,” he added.
Mr Okenwa noted that Yolly was built on the principle that social platforms should encourage wholesome, family-oriented content while giving viewers, creators and brands a safe environment to connect, create and grow.
A friend of mine runs a small online shop that sells handmade ceramics. Like many independent sellers, she does almost everything herself. She makes the products, photographs them and packs every order.
Hiring the professional photographer has never really fit her budget. So, she relies on her phone for product photography.
Her shop had been running smoothly, but the momentum behind sales seemed to have slowed. She wasn’t getting negative feedback, yet she felt more people were visiting the site than actually buying. She assumed pricing or competition was the problem, and asked me to take a look.
After spending some time browsing her store, one thing stood out right away.
Products themselves looked beautiful—the photos didn’t do them justice.
Some images appeared slightly soft, while others had a warm yellow tint from indoor lighting. A few close-up shots didn’t capture the texture of the glaze that made each piece unique.
Once I pointed it out, she admitted she had noticed the same issues but didn’t think they mattered much.
Her view was simple: if the product was good, customers would see that eventually. But that is actually not true.
Why product visuals matter more than most sellers expect
When customers shop online, product photography carries most of the weight.
Shoppers typically decide in seconds whether to stay on a page or move on. The images that appear flat, inconsistent, or poorly lit can undermine trust in the entire store, regardless of how strong the actual products are.
Professional brands put a lot of money into product photography, and editing to keep every image looking consistent. Most independent sellers don’t have those resources. So, they depend on a phone camera, available daylight, and a simple home setup.
This was exactly the situation with my friend’s products. They looked great in real life, but put next to other products, her photos made them look like low-quality items.
Testing a different approach
Instead of reshooting everything, she started with what was already live on her site.
She picked a few product images that represented her main listings. Two were ceramic mugs taken on a cloudy day near a window. Lighting in these shots was flat, and the colors were greyish. The glazing, which appeared richer in reality, was somewhat less vivid in the photographs.
Another image was a bowl shot under warm kitchen lighting. That one had the opposite issue. The tone shifted too yellow, which made the white glaze look closer to cream instead of neutral white.
She ran the mug photos through Wink’s AI image enhancer to see if they could be improved without changing the actual product or reshooting anything.
There were no dramatic differences in a flashy way, but we noticed a change when the two were compared. There was an improvement in the balance of colors, and the grey tone decreased.
The surface texture of the glaze also became easier to see, which mattered because that texture is part of what makes handmade ceramics appealing.
The other bowl photo improved in a similar way.
The warm cast pulled back toward something neutral. Small details that were slightly lost before became easier to notice.
We first came across Wink while looking for simple tools that could help my friend improve the photos on her ceramic store without needing a full reshoot. The early results were good enough that she decided to update more of her product catalog.
A simple workflow that worked for her
Comparing the outcome of her efforts, she did not want to overthink things. She concentrated on the items which had the most clicks instead of trying to edit everything else.
First, she worked on the main pictures making the colors accurate without making anything blurry or dark because of improper lighting. Next, she improved several short videos in order for customers to see how the glaze looked.
Before replacing the images on her store, she compared the updated versions with the originals on both her phone and laptop. The changes were subtle, but the product pages felt much more consistent.
The biggest benefit wasn’t that the products suddenly looked different.
They looked more like they did in real life.
The handmade details were easier to see, the colors felt more accurate, and the overall presentation gave the store a more polished appearance. She also avoided spending another weekend photographing products she’d already shot once.
Who should actually try this
- Etsy and Shopify sellers: If you take your own photos, this is the quickest upgrade you can make. Product pages look better. Ads look better. Social posts look better.
- Dropshippers and POD brands: Supplier photos are often low-res or inconsistent. Clean them before use. Your store will look more original.
- Marketers running UGC ads: Creator videos are gold, but often noisy or soft. Quick cleanup makes them ad-ready without a re-shoot.
- Makers with archives: Have 2020 product photos that still get traffic? Enhance them instead of re-shooting discontinued SKUs. This isn’t for luxury brands with art directors. It’s for the rest of us.
The takeaway for small brands
Buyers don’t read first. They look.
If your visuals are blurry, dark, or inconsistent, you lose sales before the description loads. You don’t need a studio. You need your current assets to be clear.
Wink makes that practical. It took my “amateur” mug photo and made it professional enough to sell. No new gear. No learning curve.
Test it on your worst product image. For a small business without a studio or a large budget, that’s a practical improvement worth making.
