Economy
Expert Highlights Benefits of Business Process Services
**Tasks Nigerian Firms to Embrace System
By Modupe Gbadeyanka
Nigerian companies have been advised to see the urgent need to embrace the Business Process Services (BPS) because they are well positioned to enjoy the benefits of this system.
One of the top shots at Accenture FMCG, Mr Ololade Raji, noted that Nigerian firms can plug directly into the delivery machine of an experienced business process services provider to enable businesses to leapfrog competitors and drive business value – rather than being a back-office function.
Mr Raji said there’s a golden opportunity for Nigerian companies – one that turns their delay in investing in outsourcing and shared services into a unique strength.
According to him, the world of business process outsourcing (BPO), broadly defined, has undergone multiple incarnations. Pure facilities management preceded data and infrastructure outsourcing; thereafter came application support.
He said the business world was now in a new era, the business process support (BPS), which allows an external partner to manage everything from finance, to HR, sales support, credit and collections, as well as digital marketing.
Mr Raji argued that local companies have been reluctant to rely on third-party delivery of key services – in many cases due to fears around loss of control, where there is a legacy thinking of ownership equalling control.
That said, Nigeria has not been left untouched by traditional BPO – the application and IT areas have matured more rapidly over the past five years, nonetheless only one conglomerate has taken a bold BPO step in Nigeria, he said.
“Going forward, however, as we begin to see major moves towards drivers such as As-a-Service, increased automation and artificial intelligence, for forward-thinking Nigerian companies, leapfrogging competitors is going to be all about taking advantage of those next-generation capabilities today,” the business expert said.
A fundamental shift from BPO to BPS
Once, outsourcing meant taking as many people as possible and setting them up in a delivery centre. That is changing. A combination of the on-tap liquid workforce, robotics, access to industry expertise, cloud technology and artificial intelligence – that’s where the sphere is headed. Fixed costs are declining steeply; you now buy services as required. Digital is remaking outsourcing – ‘outsourcing’ as a term in fact is no longer accurate. It’s all about business process services and the way BPS enables more effective, intelligent decision making.
There are more exciting changes. Whereas cost reduction once lay at the core, the key driver is now business outcomes – selling more products, improving account usage and increasing revenue. Another relates to a mindset shift.
A service such as finance or procurement – when managed by an external partner – is now no longer simply a back-office process.
Analytics function becomes capable of shaping how a business thinks about itself. Utilizing an expert service provider means that those in both middle and upper management are free to think more strategically, Mr Raji noted.
He emphasised that, “Given the benefits, it’s hard to understand what’s been preventing companies in Nigeria from taking the plunge, although lingering fears around the ownership-control continuum may continue to play a key role.
“At first blush, it appears to some that loss of ownership of a function means loss of control over it. In fact, the converse is often true – particularly in the sense that a more arm’s-length relationship often results in better decision making.
“Interestingly, utilizing an expert provider like Accenture can give you greater control through deep expertise and a commercial arrangement giving committed performance and business outcomes.”
The value of going direct
Mr Raji further stressed that “companies in Nigeria will no doubt begin to increasingly realise the value and gains business process services enable – fixed costs decline as services are bought as needed; migration into cloud platforms powers both scalability and ease of access.
“The liquid workforce means high skill at reduced, flexible cost. Moreover, there are the benefits made possible not only by automation, but increasingly, by cognitive computing and artificial intelligence. The list goes on.”
He averred that as the drive around efficiency, flexibility and reactivity reshape the global business landscape, successful companies will need to realise operational efficiencies and access the strategic insights made possible by expert partners. It just so happens that Nigerian companies may be uniquely well positioned to do so.
Crucially, having largely side-stepped the shared services model, Nigerian companies are now better positioned to take a ‘long-jump’ approach to BPS: moving straight from in-housed disparate functions to plugging directly into an expert partner’s value delivery machine.
Many businesses in developed economies will, by contrast, have undergone a longer, ‘triple-jump’ process, having worked on a shared services basis in between, and endured the associated restructuring and upheaval.
By Dipo Olowookere
A 0.21 per cent loss was suffered by the Nigerian Exchange (NGX) Limited on Wednesday, as investor chew on the contraction in Nigeria’s June 2026 inflation rate to 15.91 per cent, according to data released during the session by the National Bureau of Statistics (NBS).
It was observed that the consumer goods sector lost 1.24 per cent, the industrial goods space shed 0.23 per cent, and the energy index crashed by 0.10 per cent, with these losses offsetting the gains recorded by the financial services sector, as the banking segment rose by 4.53 per cent, and the insurance counter chalked up 1.23 per cent.
Consequently, the All-Share Index (ASI) retreated by 503.69 points to 242,366.75 points from 242,870.44 points, but the market capitalisation added N390 billion to close at N156.239 trillion compared with the previous session’s N155.849 trillion.
During the trading day, Trans-Nationwide Express shed 9.85 per cent to end at N3.02, International Breweries moderated by 6.12 per cent to N13.05, Haldane McCall slipped by 5.95 per cent to N3.32, DAAR Communications declined by 5.68 per cent to N1.66, and NGX Group lost 4.38 per cent to finish at N28.12.
On the flip side, First Holdco improved by 9.98 per cent to N79.35, Thomas Wyatt expanded by 9.29 per cent to N2.94, Legend Internet gained 8.99 per cent to settle at N4.85, Tripple Gee grew by 8.96 per cent to N3.89, and Coronation Insurance increased by 6.61 per cent to N2.42.
Yesterday, market participants transacted 476.3 million stocks worth N29.6 billion in 40,992 deals compared with the 634.8 million stocks valued at N53.3 billion traded in 42,494 deals, showing a decline in the trading volume, value, and number of deals by 24.97 per cent, 44.47 per cent, and 3.54 per cent, respectively.
First Holdco was the busiest equity with 78.7 million units sold for N6.2 billion, Sterling Holdings transacted 56.7 million units worth N439.2 million, Zenith Bank traded 30.0 million units valued at N3.3 billion, Fidelity Bank exchanged 27.3 million units for N563.9 million, and Stanbic IBTC traded 22.8 million units valued at N3.8 billion.
**Tinubu Says Economy on Steady Growth
By Modupe Gbadeyanka
President Bola Tinubu has been praised for the ongoing financial and fiscal reforms in the country and encouraged to pursue a stronger partnership that supports investments, youth training, and employment.
The chief executive of Deloitte Africa, Ms Ruwayda Redfearn, who led a delegation to visit Mr Tinubu in Abuja on Wednesday, said the global organisation is primarily focused on digital and business transformation, with over 500,000 employees worldwide working across various roles and locations, including over 6,000 in Africa, adding that her accountancy firm’s revenue was $74 billion in 2025.
“We are here before you to say that we want to serve. We have a local team on the ground that is ready, as well as the global firm, to support you and support your administration as you lead the country,” she said.
Also, the chief executive of Deloitte West Africa, Mr Yomi Olugbenro, assured President Tinubu of the firm’s support for the reforms.
“We do what we do because of the philosophy that our African CEOs talk about – making an impact that matters. Where we are at the moment, we believe that the ground has been solidly laid. There is a need to truly extract more value and deliver the dividends of democracy to ordinary Nigerians on the street. The bigger work is really about how to cascade some of those big reforms further down.
“We do believe that with the capabilities that the firm has all over the world, with the half a million people that our CEO spoke about, we have use cases, examples, and experiences of how we supported nations all around the world, so Nigeria will definitely benefit from those experiences.
“So, that is why we are here, and we welcome the invitation that you may grant us as to where exactly you want us to support you,” he stated.
In his remarks, Mr Tinubu informed his guests that his administration’s reforms have steadily stabilised the economy over three years, with growing plaudits for positive development and growth indicators.
“We are following the example of Deloitte’s greatness to change things from the foundation, building the necessary future for our people.
“Yes, reforms are difficult. It has not been a McDonald’s customer relationship but a harvester of good things, if implemented well, and that is what we are about.
“Thank you for your partnership in paying attention to what we are doing here, as we have heard from the Minister of Finance about the fiscal, revenue and tax reforms that have taken place and are moving the nation forward.
“The reforms on revenue will continue to stimulate growth. And the effect of the reform? Yes, some issues are difficult to take the bitter medicine, but it is working well. For the economy, Nigeria is making serious foundational progress,” he stated.
The President said the reforms had stimulated the economy, strengthened the fiscal and revenue sectors, repositioned financial institutions, and prepared the country to be more globally relevant and competitive, urging Deloitte Africa to improve its impact on the Nigerian economy by training and recruiting the dynamic youth population.
“The family of Deloitte; you just reminded me of my cradle years in accountancy and where I cut my childhood accounting teeth in Chicago. Deloitte has a good training programme, and I believe you will continue to reflect that,” he added.
By Adedapo Adesanya
Oil prices fell on Wednesday after the United States’ attacks against Iranian military installations that aimed to limit its ability to strike shipping in the Strait of Hormuz.
Brent futures declined by $1.11 or 1.31 per cent to $83.62 a barrel, while the US West Texas Intermediate (WTI) futures lost 81 cents or 1.02 per cent to close at $78.53 a barrel.
Attacks worsened a supply disruption in the Strait of Hormuz, through which about a fifth of the world’s oil and liquefied natural gas passed prior to the war’s outbreak.
The US military said it had hit dozens of military targets near the strategic waterway and Iranian coastal areas in strikes lasting seven hours. In response, Iran’s Islamic Revolutionary Guard Corps (IRGC) said on Wednesday it had struck American military targets in the region, including in Bahrain, Kuwait and Jordan.
The US military said its fresh strikes on Wednesday against Iran’s coastal defence systems and cruise missile storage and launch sites were “designed to further degrade military capabilities Iranian forces have used to attack commercial shipping in the Strait of Hormuz.”
The US alleged that said Iran had “intentionally” targeted civilians and attacked seven commercial vessels over the previous week, leaving roughly a dozen crew members dead, missing or injured.
The hostilities between Iran and the US reignited last week, breaking an already fragile truce reached in June after several months of fighting. The collapsed ceasefire precipitated a new crisis in the waterway, and Iran threatened to close all other export corridors that benefit the US and its allies.
The US Energy Information Administration reported a 1.7 million-barrel drop in US crude inventory last week. The American Petroleum Institute (API) had estimated that crude oil inventories in the US fell by 564,000 barrels in the week ending July 10.
Goldman Sachs estimated in a note that Gulf exports recovered to more than 80 per cent of pre-war levels after the US-Iran memorandum of understanding in June but slipped back below 50 per cent, or about 11 million barrels per day, over the last week.
The bank said Brent could exceed $110 in the fourth quarter this year if the Gulf export recovery continues to stall.
