Economy
Expert Highlights Benefits of Business Process Services
**Tasks Nigerian Firms to Embrace System
By Modupe Gbadeyanka
Nigerian companies have been advised to see the urgent need to embrace the Business Process Services (BPS) because they are well positioned to enjoy the benefits of this system.
One of the top shots at Accenture FMCG, Mr Ololade Raji, noted that Nigerian firms can plug directly into the delivery machine of an experienced business process services provider to enable businesses to leapfrog competitors and drive business value – rather than being a back-office function.
Mr Raji said there’s a golden opportunity for Nigerian companies – one that turns their delay in investing in outsourcing and shared services into a unique strength.
According to him, the world of business process outsourcing (BPO), broadly defined, has undergone multiple incarnations. Pure facilities management preceded data and infrastructure outsourcing; thereafter came application support.
He said the business world was now in a new era, the business process support (BPS), which allows an external partner to manage everything from finance, to HR, sales support, credit and collections, as well as digital marketing.
Mr Raji argued that local companies have been reluctant to rely on third-party delivery of key services – in many cases due to fears around loss of control, where there is a legacy thinking of ownership equalling control.
That said, Nigeria has not been left untouched by traditional BPO – the application and IT areas have matured more rapidly over the past five years, nonetheless only one conglomerate has taken a bold BPO step in Nigeria, he said.
“Going forward, however, as we begin to see major moves towards drivers such as As-a-Service, increased automation and artificial intelligence, for forward-thinking Nigerian companies, leapfrogging competitors is going to be all about taking advantage of those next-generation capabilities today,” the business expert said.
A fundamental shift from BPO to BPS
Once, outsourcing meant taking as many people as possible and setting them up in a delivery centre. That is changing. A combination of the on-tap liquid workforce, robotics, access to industry expertise, cloud technology and artificial intelligence – that’s where the sphere is headed. Fixed costs are declining steeply; you now buy services as required. Digital is remaking outsourcing – ‘outsourcing’ as a term in fact is no longer accurate. It’s all about business process services and the way BPS enables more effective, intelligent decision making.
There are more exciting changes. Whereas cost reduction once lay at the core, the key driver is now business outcomes – selling more products, improving account usage and increasing revenue. Another relates to a mindset shift.
A service such as finance or procurement – when managed by an external partner – is now no longer simply a back-office process.
Analytics function becomes capable of shaping how a business thinks about itself. Utilizing an expert service provider means that those in both middle and upper management are free to think more strategically, Mr Raji noted.
He emphasised that, “Given the benefits, it’s hard to understand what’s been preventing companies in Nigeria from taking the plunge, although lingering fears around the ownership-control continuum may continue to play a key role.
“At first blush, it appears to some that loss of ownership of a function means loss of control over it. In fact, the converse is often true – particularly in the sense that a more arm’s-length relationship often results in better decision making.
“Interestingly, utilizing an expert provider like Accenture can give you greater control through deep expertise and a commercial arrangement giving committed performance and business outcomes.”
The value of going direct
Mr Raji further stressed that “companies in Nigeria will no doubt begin to increasingly realise the value and gains business process services enable – fixed costs decline as services are bought as needed; migration into cloud platforms powers both scalability and ease of access.
“The liquid workforce means high skill at reduced, flexible cost. Moreover, there are the benefits made possible not only by automation, but increasingly, by cognitive computing and artificial intelligence. The list goes on.”
He averred that as the drive around efficiency, flexibility and reactivity reshape the global business landscape, successful companies will need to realise operational efficiencies and access the strategic insights made possible by expert partners. It just so happens that Nigerian companies may be uniquely well positioned to do so.
Crucially, having largely side-stepped the shared services model, Nigerian companies are now better positioned to take a ‘long-jump’ approach to BPS: moving straight from in-housed disparate functions to plugging directly into an expert partner’s value delivery machine.
Many businesses in developed economies will, by contrast, have undergone a longer, ‘triple-jump’ process, having worked on a shared services basis in between, and endured the associated restructuring and upheaval.
By Dipo Olowookere
The Nigerian equity market showed no signs of slowing down, as it further appreciated by 1.30 per cent on Friday on the back of sustained buying pressure.
Unlike the preceding sessions, investor sentiment was bullish yesterday after the Nigerian Exchange (NGX) Limited ended with 43 price gainers and 26 price losers, implying a positive market breadth index, the first this week.
UPDC gained 10.00 per cent to close at N4.40, Academy Press also appreciated by 10.00 per cent to quote at N7.70, Haldane McCall improved by 9.97 per cent to N3.97, Zichis soared by 9.94 per cent to N15.60, and Wema Bank added 9.84 per cent to settle at N31.25.
Conversely, Meyer lost 9.92 per cent to sell for N16.80, Trans-Nationwide Express also crashed by 9.92 per cent to end at N7.90, C&I Leasing slipped by 8.53 per cent to N5.90, Omatek dipped by 7.34 per cent to N2.02, and eTranzact decreased by 5.28 per cent to N17.05.
When the bourse closed its doors to business, the All-Share Index (ASI) rose by 2,884.81 points to 225,722.49 points from 222,837.68 points, and the market capitalisation grew by N1.858 trillion to N145.335 trillion from N143.477 trillion.
A look at the activity chart showed that market participants transacted 627.6 million shares worth N44.5 billion in 55,232 deals during the trading day compared with the 667.9 million shares valued at N38.1 billion traded in 53,062 deals a day earlier.
This indicated that the volume of transactions went down by 6.03 per cent, the value of trades went up by 16.80 per cent, and the number of deals jumped by 4.09 per cent.
Access Holdings closed the session as investors’ toast, with a turnover of 75.6 million units worth N2.4 billion. UBA transacted 43.1 million units valued at N2.3 billion, Wema Bank exchanged 41.5 million units for N1.3 billion, Zenith Bank traded 38.4 million units valued at N5.2 billion, and Universal Insurance sold 29.5 million units for N35.9 million.
By Aduragbemi Omiyale
Mr Taiwo Oyedele has set some goals he intends to achieve as Nigeria’s Minister of Finance and Coordinating Minister of the Economy.
While taking over from his predecessor, Mr Wale Edun, on Thursday, the tax expert assured that he has no plans to overturn some of the reforms already put in place by the former occupier of the seat.
In a message on Friday, he emphasised that, “Our immediate task is to consolidate these gains, deepen ongoing reforms, and ensure they translate into tangible benefits for all Nigerians.”
He promised to ensure fiscal discipline by embracing transparent and prudent management of public resources, while also harmonising revenue administration, broadening the tax base, reducing the burden on the vulnerable population, and supporting economic growth.
Mr Oyedele further said his other strategic priorities include creating a predictable and investor-friendly environment anchored on policy coherence, consistency, and clarity; and aligning efforts across all tiers and institutions to maximise policy impact.
He also said efforts would be made to deepen collaboration with the private sector and other key stakeholders for data-driven policy design, co-implementation, and feedback for continuous improvement.
According to him, “Good policy design alone is not enough; success will be defined by execution. We are committed to disciplined implementation, accountability, and measurable results.”
“I look forward to working with colleagues across government, the private sector, and all Nigerians as we move from reform to result, accelerate growth and build a more stable, inclusive, and prosperous economy,” he stated.
By Adedapo Adesanya
The NASD Over-the-Counter (OTC) Securities Exchange further appreciated by 0.23 per cent on Thursday, April 23, with the Unlisted Security Index (NSI) adding 8.99 points to close at 3,969.96 points against the previous day’s 3,968 points.
The rise in the share price of Central Securities Clearing System (CSCS) Plc by N2.86 to N69.34 per unit from N66.48 per unit raised the market capitalisation of the NASD bourse by N5.38 billion to N2.380 trillion from N2.375 trillion.
Yesterday, there were two price losers, led by Food Concepts Plc, which lost 29 Kobo to sell at N2.65 per share versus N2.94 per share, while UBN Property Plc dipped by 22 Kobo to N2.03 per unit from N2.25 per unit.
During the session, the volume of securities traded declined by 97.9 per cent to 451,522 units from 21.5 million units on Wednesday, the value of securities depreciated by 52.32 per cent to N23.6 million from N49.5 million, and the number of deals depreciated by 3.6 per cent to 27 deals from 28 deals.
At the close of business, Great Nigeria Insurance (GNI) Plc remained the most active stock by value on a year-to-date basis with 3.4 billion units valued at N8.4 billion, followed by CSCS Plc with 59.5 million units exchanged for N4.0 billion, and Okitipupa Plc with 27.8 million units traded for N1.9 billion.
GNI Plc also closed the day as the most traded stock by volume on a year-to-date basis with 3.4 billion units worth N8.4 billion, trailed by Resourcery Plc with 1.1 billion units transacted for N415.7 million, and Infrastructure Guarantee Credit Plc with 400 million units sold for N1.2 billion.
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