Economy
How to Keep Your Business Running After Working Hours
By Otori Emmanuel
Most offices operate their days from 9:00 am to 5:00 pm, which only lasts during the daytime and because the cost of running a shift by servicing the office at night with an equal number of staff, if need be, might be cost-intensive, most organizations suffice to the normal routine of running an office by the daytime.
The concern is that our customers don’t sleep, when they want a solution, it can be urgent and important and the earlier they speak to someone, the more relief they get that their solution is on the way and that they can beat the deadline.
Knowing that most offices are closed after 5:00 pm and on weekends makes customers want to explore other options of reaching out to the service providers. With a business whose focus is centred on customer satisfaction and an amazing experience, there are options to keep your office running after working hours.
- Take advantage of social media pages
To run a business effectively, our online presence helps the most and involves our presence on social media channels by creating pages.
Facebook pages, for example, can be automated to reply to messages the moment a user sends an enquiry. It is made to generate a predetermined customized message. Facebook also lets the person know the possible time range within which to expect feedback and this is made possible based on the time it took the business to reply to a message, which provides a summary of the possible time of reply to the customer. This keeps the expectation of the customer that they would be replied and when the reply eventually comes, it proves the assertion that they are dealing with an organization that is customer-centric regardless of whether they are at work or not. In fact, the message can be crafted in such a way to contain a number that can be used for emergency contact.
Typically replies in a few minutes
————————————————————-
Hi, Thanks for messaging us.
We’ll get back to you soon first name, last name (of the sender)
- Auto-responder
An auto-responder is a system that organizations use to respond to a user that sends a message via email whether they are out of the office, on leave, on a special assignment or outside the country of operation, with a message informing the person of the possibility of when they are likely to read and reply their message or an option of reaching another individual in the organization that could help process their enquiry. The line below is an example of the use of an automated message using an auto-responder
Thank you for your message.
I will be out of the office until Monday, August 20, 2022.
If this is an emergency, please contact first name, last name on
[email protected], otherwise, I will reply you on my return.
Thank you.
Yours Sincerely,
First name, last name
- A 24-hour office phone
I once read in an online forum where a customer needed a product for use first thing on a Monday morning and tried to establish contact with the supplier that they researched online, they found the office lines and called and it kept ringing without anyone picking at them the other end. They kept on researching and found another supplier who they called and got an immediate response and delivery of the raw materials to start the production at the agreed time. What is the point of having an office phone that lies in the office without anyone to engage callers? I think today’s definition of an office defies the limitation to place and gives us a meaning that refers to the person and processes which can be operated from any place and at whatever time of the day. I am of the opinion that every phone that an office use should be a mobile phone with a person that handles it and returns enquiries at any time of the day, even if it means the company would provide the handler with the opportunity of benefiting from the usage of the phone from the provision of airtime and data services, it is worth all the effort to keep the business running all day. Although the telephone etiquette still applies.
- Online Support Services
With the goal of maximizing the online platforms of an organization, all platforms must be considered. Websites should be integrated with an online support system that can be installed on a PC (Personal Computer) and on a mobile phone, which can be accessed with internet services at any time of the day.
These chat boxes are also automated to reply to messages and the user gets a notification when there is an enquiry to be answered.
- Integration of Chatbots
Chatbots function with the integration of artificial intelligence to answer questions based on the similarity, pattern or keywords consistently used by customers. This integration works as a temporary alternative to provide basic information before a human eventually connects with the customer when the chatbot has exhausted its ability with no respite to the demands of the customer. A full technologically integrated team is needed to execute this across platforms.
A sustainable business is built around the speed of attending to customers’ needs within a reasonable timeframe, the communication that helps to flatten the gap, concise information needed to make an offer and meeting with the expected date or time of delivery of the customer. When all these are in cohesion, a business can definitely become a household name.
Economy
ACCI Urges Policy Consistency, MSMEs Protection in 2026
By Adedapo Adesanya
The Abuja Chamber of Commerce and Industry (ACCI) has called for policy consistency, the protection of Micro Small and Medium Enterprises (MSMEs), and private sector-led growth to strengthen Nigeria’s economy in 2026.
The President of the chamber, Mr Emeka Obegolu, made the call in a New Year message issued by the ACCI Media and Strategy Officer, Mrs Olayemi John-Mensah, on Thursday in Abuja.
He submitted that consistent policies and private-sector-friendly reforms were critical to reducing the cost of doing business and achieving sustainable economic development, stressing the need for strong protection of MSMEs, describing them as the backbone of the Nigerian economy.
According to him, sustained stakeholder engagement and predictable reforms would encourage investment and business expansion.
The ACCI president said the organised private sector remained cautiously optimistic about business opportunities in 2026, noting that the optimism persisted in spite global and domestic economic pressures affecting businesses.
He commended Nigerian businesses for their resilience and adaptability in navigating the economic challenges of 2025, adding that businesses demonstrated commitment to innovation and value creation despite inflation and foreign exchange volatility.
Mr Obegolu also cited high energy costs, rising interest rates and limited access to finance as key constraints faced by enterprises.
According to him, these challenges underscored the importance of chambers of commerce in advocating stability and competitiveness.
He said economic reforms were necessary but should be carefully sequenced to safeguard MSMEs and organised businesses.
Mr Obegolu warned that poorly managed reforms could result in business closures, job losses and capital flight.
He drew attention to over N720 billion in outstanding contractor debts owed by government.
He said delayed settlement of verified obligations had weakened cash flows and disrupted supply chains.
According to him, the situation had particularly affected indigenous contractors and MSMEs nationwide.
He urged government to prioritise transparent verification and timely settlement of the debts to stimulate economic activity.
Mr Obegolu also called on the Federal Government and the FCT Administration to create a more enabling and predictable business environment.
He noted that Abuja had evolved into a major commercial and investment hub requiring stronger infrastructure and regulatory support.
He reaffirmed ACCI’s commitment to constructive engagement with government to promote ease of doing business and inclusive economic growth.
Economy
AfCFTA: FG to Identify One Exportable Product from Each of 774 Local Councils
By Adedapo Adesanya
The Minister of Industry, Trade and Investment, Mrs Jumoke Oduwole, has said the federal government would deepen its participation in the African Continental Free Trade Area (AfCFTA) in 2026 by working with state governors to identify at least one exportable product in each of the country’s 774 local governments.
The move gears towards scaling production, boosting non-oil exports, and strengthening competitiveness across Africa.
She made this disclosure while speaking on Nigeria’s AfCFTA Achievements Report 2025 under the Federal Ministry of Industry, Trade and Investment.
The Minister noted that Nigeria’s AfCFTA Agenda in 2026 will be building on implementation milestones recorded in 2025.
According to her, the plan aims at positioning the country to better exploit opportunities under the continent-wide trade pact.
Operationalised through the AfCFTA Central Coordination Committee (CCC), the Ministry will collaborate with development partners across public and private sector institutions to mobilise production nationwide, while also undertaking an awareness and sensitisation campaign.
“FMITI will work with the Nigerian Governors’ Forum and State Governments to identify a minimum of one (1) product that each Local Government Area can export into the AfCFTA market,” the report stated.
Beyond local production, the 2026 agenda places a strong emphasis on creating an enabling policy and regulatory environment to support the full implementation of the AfCFTA Agreement and its protocols, with the Ministry of Industry, Trade, and Investment leading the regulatory alignment efforts.
In addition, Nigeria plans to upgrade trade data systems to effectively track AfCFTA trade flows, including disaggregated data on goods, services, and participation by women and youth, while expanding global advocacy and hosting key continental trade events ahead of the Intra-African Trade Fair in 2027.
The report also outlines plans to demystify AfCFTA rules and compliance requirements through a series of targeted publications for businesses, alongside measures to strengthen institutional coordination and improve accountability among public sector agencies involved in trade facilitation.
On investment and industrial capacity, the document notes that: “Investment mobilisation efforts with foreign and domestic investors will prioritise the exponential increase of productive capacity in key sectors, to position Nigeria as the innovation, production and distribution hub of the AfCFTA market.”
Economy
NNPC Plans New Oil Fields Development, to Raise $30bn by 2030
By Adedapo Adesanya
The Nigerian National Petroleum Company (NNPC) Limited plans to develop new oil fields from next year and seeks to raise at least $30 billion by the end of the decade.
According to Bloomberg, this was disclosed by senior officials familiar with the plans in the country which is Africa’s largest oil producing nation.
The state-owned oil firm is raising the money as part of efforts to reverse years of underinvestment that have left several discoveries undeveloped, the people said, without disclosing the new fields being targeted.
The publication revealed that the NNPC expects significant investment decisions to come through next year, according to the people who declined to be identified because the talks involve confidential commercial matters.
The sources also said the NNPC is also reviewing its portfolio and plans to sell non-performing fields, adding that the firm will likely meet more than half of its fundraising target.
The energy company plans to develop some of the fields in-house and is expected to call for bids early next year, the people said.
NNPC also plans to boost oil output by 5 per cent to 1.8 million barrels per day next year compared with 2025 and is targeting 4 million barrels of daily output by 2030.
It also targets the completion of the $2.8 billion Ajaokuta-Kaduna-Kano (AKK) pipeline, connecting various segments to the main line from early next year, one of the people said.
Once ready, the pipeline will deliver gas at scale to parts of northern Nigeria including the capital of Abuja, supplying industrial parks, fertilizer plants and power-generation facilities.
Recall that the chief executive of the NNPC, Mr Bashir Ojulari, recently said the country would begin to export gas from the $2.8 billion Ajaokuta-Kaduna-Kano (AKK) pipeline from early 2026.
First conceived in 2008, the AKK pipeline is central to Nigeria’s ambition to leverage its vast gas reserves for economic growth. Its completion could transform the north, where chronic power shortages and a lack of energy infrastructure have stifled manufacturing for decades.
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