Economy
How to Keep Your Business Running After Working Hours
By Otori Emmanuel
Most offices operate their days from 9:00 am to 5:00 pm, which only lasts during the daytime and because the cost of running a shift by servicing the office at night with an equal number of staff, if need be, might be cost-intensive, most organizations suffice to the normal routine of running an office by the daytime.
The concern is that our customers don’t sleep, when they want a solution, it can be urgent and important and the earlier they speak to someone, the more relief they get that their solution is on the way and that they can beat the deadline.
Knowing that most offices are closed after 5:00 pm and on weekends makes customers want to explore other options of reaching out to the service providers. With a business whose focus is centred on customer satisfaction and an amazing experience, there are options to keep your office running after working hours.
- Take advantage of social media pages
To run a business effectively, our online presence helps the most and involves our presence on social media channels by creating pages.
Facebook pages, for example, can be automated to reply to messages the moment a user sends an enquiry. It is made to generate a predetermined customized message. Facebook also lets the person know the possible time range within which to expect feedback and this is made possible based on the time it took the business to reply to a message, which provides a summary of the possible time of reply to the customer. This keeps the expectation of the customer that they would be replied and when the reply eventually comes, it proves the assertion that they are dealing with an organization that is customer-centric regardless of whether they are at work or not. In fact, the message can be crafted in such a way to contain a number that can be used for emergency contact.
Typically replies in a few minutes
————————————————————-
Hi, Thanks for messaging us.
We’ll get back to you soon first name, last name (of the sender)
- Auto-responder
An auto-responder is a system that organizations use to respond to a user that sends a message via email whether they are out of the office, on leave, on a special assignment or outside the country of operation, with a message informing the person of the possibility of when they are likely to read and reply their message or an option of reaching another individual in the organization that could help process their enquiry. The line below is an example of the use of an automated message using an auto-responder
Thank you for your message.
I will be out of the office until Monday, August 20, 2022.
If this is an emergency, please contact first name, last name on
xy*@*yz.com, otherwise, I will reply you on my return.
Thank you.
Yours Sincerely,
First name, last name
- A 24-hour office phone
I once read in an online forum where a customer needed a product for use first thing on a Monday morning and tried to establish contact with the supplier that they researched online, they found the office lines and called and it kept ringing without anyone picking at them the other end. They kept on researching and found another supplier who they called and got an immediate response and delivery of the raw materials to start the production at the agreed time. What is the point of having an office phone that lies in the office without anyone to engage callers? I think today’s definition of an office defies the limitation to place and gives us a meaning that refers to the person and processes which can be operated from any place and at whatever time of the day. I am of the opinion that every phone that an office use should be a mobile phone with a person that handles it and returns enquiries at any time of the day, even if it means the company would provide the handler with the opportunity of benefiting from the usage of the phone from the provision of airtime and data services, it is worth all the effort to keep the business running all day. Although the telephone etiquette still applies.
- Online Support Services
With the goal of maximizing the online platforms of an organization, all platforms must be considered. Websites should be integrated with an online support system that can be installed on a PC (Personal Computer) and on a mobile phone, which can be accessed with internet services at any time of the day.
These chat boxes are also automated to reply to messages and the user gets a notification when there is an enquiry to be answered.
- Integration of Chatbots
Chatbots function with the integration of artificial intelligence to answer questions based on the similarity, pattern or keywords consistently used by customers. This integration works as a temporary alternative to provide basic information before a human eventually connects with the customer when the chatbot has exhausted its ability with no respite to the demands of the customer. A full technologically integrated team is needed to execute this across platforms.
A sustainable business is built around the speed of attending to customers’ needs within a reasonable timeframe, the communication that helps to flatten the gap, concise information needed to make an offer and meeting with the expected date or time of delivery of the customer. When all these are in cohesion, a business can definitely become a household name.
Economy
Cross River Imposes Statewide Ban on Illegal Mining, Intensifies Surveillance
By Adedapo Adesanya
The Governor of Cross River State, Mr Bassey Otu, has imposed a statewide ban on illegal mining, directing all unlicensed operators to immediately shut down their activities.
The directive followed a strategic meeting with stakeholders in the mining industry, where the governor expressed concern over the growing security and environmental risks associated with unregulated mining operations.
Mr Otu said the ban takes immediate effect and applies to all operators without legitimate approvals from the Federal Government of Nigeria, while those with proper documentation will be allowed to continue their activities.
“This sector is strategic to the economic future of our state,” the governor said. “But instead of bringing prosperity to our communities, it is gradually becoming a source of serious concern. We believe wealth can still be created from mining, but it must be done ethically, legally and with full responsibility.”
He revealed that intelligence reports had shown an increasing influx of unregulated mining operators, including foreign nationals whose identities and operations remain largely unknown to the state authorities.
“I have been receiving reports about the influx of strangers and aliens into our various communities,” Otu said. “The truth is that we do not even know the number of these operators. We must know those who are in our state and what exactly they are doing in our environment.”
The governor also accused some local actors of aiding illegal mining activities.
“Some of the people complicating this situation are unfortunately within our own communities,” he said. “Some clan heads and village heads have become part of the problem by facilitating activities that are not properly regulated.”
Mr Otu revealed that the state government had initially attempted to address the problem through dialogue with federal authorities and security agencies responsible for monitoring mining operations, but noted that progress had been slow.
“I personally initiated discussions with federal authorities and security agencies to strengthen monitoring in the sector,” he said. “There were assurances that rangers would be deployed to assist us, but the process has taken far too long.”
He said the state could no longer wait, adding that the government had now decided to act decisively.
“We have given enough time of grace,” the governor declared. “There comes a point where government must act decisively. That time has now come.”
Announcing the directive, he said all illegal mining activities must stop immediately across the state.
“I am imposing a total ban on illegal mining in this state,” he said. “Let everyone return to their locations. When you are ready to come back, you must first report to the ministry and be properly profiled before any activity resumes.”
Mr Otu stressed that only operators with verifiable federal approvals and proper documentation would be allowed to continue operating.
“Those who have legitimate approvals from the federal government and whose activities are already known to the ministry will not be affected,” he said. “But anybody entering our communities to mine without proper authorisation should understand that those days are over.”
He warned that unregulated mining had begun to threaten public safety and agricultural livelihoods in many communities.
“This situation is affecting our security,” he said. “It is affecting our farmers and creating too many problems for our communities. Cross River is a hospitable state, but there is a limit to what we can continue to manage.”
To enforce the directive, the governor ordered the State Security Adviser to coordinate immediate enforcement operations and directed the Anti-Illegal Mining Task Force to commence round-the-clock surveillance in mining areas.
“There must be 24-hour monitoring to ensure that nobody goes behind the government to continue these activities illegally,” he said.
Economy
Nigeria to Leverage IATF 2027 to Deepen Africa-Wide Trade, Investment—Oduwole
By Adedapo Adesanya
Nigeria will position the Intra-African Trade Fair 2027 (IATF 2027) as a major catalyst for accelerating trade and investment across the continent under the African Continental Free Trade Area (AfCFTA) framework.
This was disclosed by the Minister of Trade and Investment, Mrs Jumoke Oduwole, while speaking at the IATF 2027 Hosting Signing Ceremony in Lagos on Monday.
Representing President Bola Tinubu at the landmark event, she noted that preparations for the 2027 Trade Fair came as Nigeria marked more than five years since the commencement of AfCFTA implementation, adding that the country became the first AfCFTA state to complete its five-year implementation review in 2025, in line with obligations under the agreement.
Setting some expected benchmarks for the event, Mrs Oduwole noted that the event would witness strong performances, with over 100,000 physical and virtual attendees projected to take part in the trade fair, and will top that of the 2025 edition.
The fourth edition of the fair (IATF 2025) was held in Algiers, Algeria, from September 4 to September 10, 2025, and recorded $48.3 billion in trade and investment deals.
“We’re expecting to host over 100,000 physical and virtual guests. We’re expecting to have over $50 billion worth of deals from IATF 2027.
“The IATF has made connections with the Caribbean and the diaspora, and we are positioning Nigeria to lead economically in this renaissance,” she stated.
Mrs Oduwole noted that in line with President Tinubu’s Renewed Hope Angle, the fair will provide an important instrument for advancing economic cooperation, boosting intra-African trade and fostering shared prosperity across the continent.
She described the trade fair as a major platform for advancing the objectives of the African Continental Free Trade Area (AfCFTA), which aims to create a unified African market.
The Minister added that the Federal Ministry of Industry, Trade and Investment (FMITI) is leading the coordination efforts for the event, working with agencies such as the Nigerian Export Promotion Council (NEPC) and other stakeholders to ensure successful delivery.
Also speaking at the event, Nigeria’s former president and Chairperson of the IATF Advisory Council, Mr Olusegun Obasanjo, said the hosting of the fifth edition of the Intra-African Trade Fair 2027 in Lagos represents a major milestone for the country and the continent’s drive toward deeper economic integration.
Mr Obasanjo noted that the agreement formally grants the country the right to stage the trade fair, which is scheduled to take place from November 5 to November 11, 2027, in Lagos.
“The signing of this host agreement marks a momentous milestone for Nigeria and for the continent. Bringing IATF2027 to Lagos is historically significant, as this city hosted the Lagos Plan of Action adopted in 1980, which championed Africa’s industrialisation and economic self-sufficiency. We have to work hard to keep moving towards the Africa we want. I am confident that IATF 2027 will surpass all previous editions in both scope and impact as we advance our shared goal for a unified African marketplace under the AfCFTA,” he remarked.
Also speaking at the event, the President and Chairman of the Board of Directors of the African Export-Import Bank (Afreximbank), Mr George Elombi, expressed confidence that hosting IATF 2027 in Lagos, Nigeria.
He noted that the trade fair has generated an average of $40 billion in deals across its previous four editions.
Mr Elombi said such success stories demonstrate the transformative power of the trade fair in creating partnerships, driving innovation, and improving Africa’s global economic image.
“Nigeria’s vibrant entrepreneurial spirit gives us confidence that IATF2027 in Lagos will be a remarkable event that strengthens trade and investment across the continent. The trade fair is about building a strong pan-African single market and expanding intra-African trade beyond the levels we see today,” he said.
As the host, Lagos State Governor, Mr Babajide Sanwo-Olu, said the event would be a defining time for Africa to take its rightful place in the comity of nations, assuring that Lagos State would put every necessary thing in place to ensure the event would be the best IATF to be hosted in Africa.
Business Post reports that while the fair will hold next year, Lagos will also play host to Afreximbank’s Creative Africa Nexus (CANEX), scheduled for November 5-8, 2026
Economy
National Single Window Not Taking Over Revenue Collection—Fakolade
By Adedapo Adesanya
The Director of the Nigeria National Single Window (NSW), Mr Tola Fakolade, has assured stakeholders that the platform would not encroach on the statutory revenue-collection functions of agencies operating in the nation’s maritime sector.
Mr Fakolade made the clarification during a sensitisation programme for officers of the Nigeria Customs Service in Lagos, held ahead of the Phase One launch of the platform scheduled for March 27, 2026, on Monday.
He explained that the National Single Window is designed strictly to facilitate trade and streamline processes among government agencies involved in import and export operations.
“The National Single Window is not taking over revenue collection from agencies. What it will do is facilitate ease of trade by integrating processes and improving transparency across all participating agencies,” Mr Fakolade said.
He further stressed that the initiative is not a tax collection mechanism for the Nigeria Revenue Service but a presidential project aimed at modernising Nigeria’s trade infrastructure.
“The National Single Window is a presidential initiative with a steering committee comprising all relevant government agencies, each duly represented and led by the Presidency.
“Although the project is funded by the Nigeria Revenue Service, its objective is not to compete with any agency but to strengthen collaboration and efficiency,” he added.
Also speaking at the event, the Deputy Comptroller-General of the Nigeria Customs Service, Mrs Oluyomi Adebakin, underscored the strategic importance of the platform to Nigeria’s global trade competitiveness.
Mrs Adebakin noted that the National Single Window would significantly enhance operational efficiency within Customs while boosting Nigeria’s reputation in international trade.
According to her, digitising and harmonising trade-related procedures will help position Nigeria more favourably in the global trading environment.
“The National Single Window will improve Nigeria’s image in the committee of nations as it relates to trade. It will simplify procedures, reduce delays, and strengthen transparency within the system,” she said.
The sensitisation exercise is part of ongoing efforts by the National Single Window Secretariat to ensure that all government agencies involved in trade operations are fully aligned with the project’s objectives ahead of its full implementation.
Once operational, the National Single Window is expected to integrate multiple government agencies onto a unified digital platform, allowing traders to submit documentation and complete regulatory procedures through a single interface.
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