Economy
How to Keep Your Business Running After Working Hours
By Otori Emmanuel
Most offices operate their days from 9:00 am to 5:00 pm, which only lasts during the daytime and because the cost of running a shift by servicing the office at night with an equal number of staff, if need be, might be cost-intensive, most organizations suffice to the normal routine of running an office by the daytime.
The concern is that our customers don’t sleep, when they want a solution, it can be urgent and important and the earlier they speak to someone, the more relief they get that their solution is on the way and that they can beat the deadline.
Knowing that most offices are closed after 5:00 pm and on weekends makes customers want to explore other options of reaching out to the service providers. With a business whose focus is centred on customer satisfaction and an amazing experience, there are options to keep your office running after working hours.
- Take advantage of social media pages
To run a business effectively, our online presence helps the most and involves our presence on social media channels by creating pages.
Facebook pages, for example, can be automated to reply to messages the moment a user sends an enquiry. It is made to generate a predetermined customized message. Facebook also lets the person know the possible time range within which to expect feedback and this is made possible based on the time it took the business to reply to a message, which provides a summary of the possible time of reply to the customer. This keeps the expectation of the customer that they would be replied and when the reply eventually comes, it proves the assertion that they are dealing with an organization that is customer-centric regardless of whether they are at work or not. In fact, the message can be crafted in such a way to contain a number that can be used for emergency contact.
Typically replies in a few minutes
————————————————————-
Hi, Thanks for messaging us.
We’ll get back to you soon first name, last name (of the sender)
- Auto-responder
An auto-responder is a system that organizations use to respond to a user that sends a message via email whether they are out of the office, on leave, on a special assignment or outside the country of operation, with a message informing the person of the possibility of when they are likely to read and reply their message or an option of reaching another individual in the organization that could help process their enquiry. The line below is an example of the use of an automated message using an auto-responder
Thank you for your message.
I will be out of the office until Monday, August 20, 2022.
If this is an emergency, please contact first name, last name on
[email protected], otherwise, I will reply you on my return.
Thank you.
Yours Sincerely,
First name, last name
- A 24-hour office phone
I once read in an online forum where a customer needed a product for use first thing on a Monday morning and tried to establish contact with the supplier that they researched online, they found the office lines and called and it kept ringing without anyone picking at them the other end. They kept on researching and found another supplier who they called and got an immediate response and delivery of the raw materials to start the production at the agreed time. What is the point of having an office phone that lies in the office without anyone to engage callers? I think today’s definition of an office defies the limitation to place and gives us a meaning that refers to the person and processes which can be operated from any place and at whatever time of the day. I am of the opinion that every phone that an office use should be a mobile phone with a person that handles it and returns enquiries at any time of the day, even if it means the company would provide the handler with the opportunity of benefiting from the usage of the phone from the provision of airtime and data services, it is worth all the effort to keep the business running all day. Although the telephone etiquette still applies.
- Online Support Services
With the goal of maximizing the online platforms of an organization, all platforms must be considered. Websites should be integrated with an online support system that can be installed on a PC (Personal Computer) and on a mobile phone, which can be accessed with internet services at any time of the day.
These chat boxes are also automated to reply to messages and the user gets a notification when there is an enquiry to be answered.
- Integration of Chatbots
Chatbots function with the integration of artificial intelligence to answer questions based on the similarity, pattern or keywords consistently used by customers. This integration works as a temporary alternative to provide basic information before a human eventually connects with the customer when the chatbot has exhausted its ability with no respite to the demands of the customer. A full technologically integrated team is needed to execute this across platforms.
A sustainable business is built around the speed of attending to customers’ needs within a reasonable timeframe, the communication that helps to flatten the gap, concise information needed to make an offer and meeting with the expected date or time of delivery of the customer. When all these are in cohesion, a business can definitely become a household name.
By Adedapo Adesanya
The NASD Over-the-Counter (OTC) Securities Exchange suffered its fifth decline for this week on Friday after it closed lower by 0.09 per cent, with the Unlisted Security Index (NSI) down by 8.91 points to 3,639.10 points from 3,642.22 points and the market capitalisation declining by N1.86 billion to end N2.177 trillion compared with the previous day’s N2.179 trillion.
Yesterday, the bourse recorded three price losers led by NASD Plc, which crumbled by N4.00 to close at N55.00 per share compared with the previous day’s N59.00 per share, as FrieslandCampina Wamco Nigeria Plc depreciated by 68 Kobo to N66.23 per unit from Thursday’s closing price of N66.91 per unit, as Mass Telecom Innovation Plc lost 4 Kobo to end at 40 Kobo per share versus the preceding day’s 44 Kobo per share.
On the flip side, there were two price gainers led by Central Securities Clearing System (CSCS) Plc, which added 21 Kobo to close at N40.81 per unit compared with the previous session’s N40.60 per share and UBN Property Plc, which improved by 10 Kobo to N2.09 per share from N1.99 per share.
During the session, the level of activity increased as the the volume of transactions surged by 255.7 per cent to 10.2 million units from 2.9 million units, the value of trades soared by 122.0 per cent to N189.5 million from N85.4 million, and the number of deals increased by 22.5 per cent to 49 deals from the previous day’s 40 deals.
When the bourse ended for the day, CSCS Plc remained the most traded stock by value on a year-to-date basis with 10.5 million units worth N427.7 million, trailed by FrieslandCampina Wamco Nigeria Plc with 893,553 units traded for N60.1 million, and MRS Oil Plc with 291,801 units valued at N58.3 million.
However, CSCS Plc took over as the most active stock by volume on a year-to-date basis with 10.5 million units old for N427.7 million, as Geo-Fluids Plc slipped to second place with 7.7 million units worth N52.4 million, and Mass Telecom Innovation Plc occupied the third spot with 6.2 million units transacted for N2.5 million.
By Adedapo Adesanya
The Naira appreciated against the US Dollar by 44 Kobo or 0.03 per cent in the Nigerian Autonomous Foreign Exchange Market (NAFEX) on Friday, January 24 to sell for N1,421.63/$1 compared with the N1,422.07/$1 it was traded on Thursday.
This was buoyed by increased FX inflows from exporters as well as sustained Dollar volume from non-bank corporate, individual and other sources.
However, the Naira lost N15.61 against the Pound Sterling in the same market window yesterday to quote at N1,924.17/£1 compared with the previous day’s value of N1,908.56/£1 and depreciated against the Euro by N3.60 to finish at N1,669.56/€1 versus the N1,665.96/€1 it was exchanged a day earlier.
At the GTBank forex counter, the Nigerian currency traded flat against its American counterpart at N1,430/$1, and also maintained stability against the greenback at the parallel market segment during the session at N1,485/$1.
Meanwhile, the cryptocurrency market took a hit as slowdown occurred, explained by large holders taking profits.
The market had seen a short lived boost after Japanese intervention sent the Yen surging against the US Dollar, a move some saw as a necessary step toward resuming a bull market in crypto.
However, investors took profit with Dogecoin (DOGE) down by 0.8 per cent to $0.1240, and Cardano (ADA) down by 0.7 per cent to $0.3585.
Further, Solana (SOL) dropped 0.6 per cent to sell at $126.89, Litecoin (LTC) depreciated by 0.5 per cent to $68.42, and Binance Coin (BNB) fell by 0.1 per cent to $890.13.
But, Ripple (XRP) appreciated by 0.4 per cent to $1.91, Ethereum (ETH) rose by 0.3 per cent to $2,953.72, and Bitcoin (BTC) grew by 0.1 per cent to $89,477.58, while the US Dollar Tether (USDT) and the US Dollar Coin (USDC) traded flat at $1.00 each.
By Modupe Gbadeyanka
The House of Representatives Minority Caucus Ad-hoc Committee on Tax Laws on the Allegations of Illegal Alterations on the Gazetted Tax Laws has released an interim report on its findings, accusing the executive arm of government of removing and inserting some items in the bills passed by the parliament.
The chairman of the 7-man panel, Mr Afam Victor Ogene, in the report released on Friday, said the laws were altered after they were transmitted to the executive by the National Assembly for assent by President Bola Tinubu.
Recall that a member of the green chamber of the parliament, Mr Abdulsamad Dasuki, raised an alarm on the discrepancies in the gazetted version and the one passed by the legislative arm of government.
The Minority Caucus of the House of Reps, headed by Mr Kingsley Chinda, in a statement on December 28, 2025, vowed to “unconditionally protect the independence of the legislature and our democracy.”
It then constituted the committee on January 2, 2026, to get to the roots of all the issues surrounding the scandal.
The next day, the lower chamber of the National Assembly, through its spokesman, Mr Akintunde Rotimi, released a statement announcing that the Speaker, Mr Abbas Tajudeen, had directed the release of the four tax reform Acts; The Nigeria Tax Act, 2025; The Nigeria Tax Administration Act, 2025; The National Revenue Service (Establishment) Act, 2025; and The Joint Revenue Board (Establishment) Act, 2025, duly signed into law by the President, for public record, verification, and reference.
The statement further added that the Speaker has also ordered an internal verification and immediate public release of the Certified Acts to eliminate doubts, restore clarity, and protect the sanctity of the legislature.
In its report yesterday, the panel said it discovered some alterations in the gazetted version, noting that, “given the anomalies, illegalities, and impunity observed, which clearly undermine the National Assembly’s constitutional powers and democracy, the committee finds the current evidence sufficient to warrant a deeper investigation. This will ensure accountability for the affront against the legislature.”
“To achieve this, the committee respectfully requests an extension to conduct a more thorough examination of the matter,” it added.
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