Economy
How to Keep Your Business Running After Working Hours
By Otori Emmanuel
Most offices operate their days from 9:00 am to 5:00 pm, which only lasts during the daytime and because the cost of running a shift by servicing the office at night with an equal number of staff, if need be, might be cost-intensive, most organizations suffice to the normal routine of running an office by the daytime.
The concern is that our customers don’t sleep, when they want a solution, it can be urgent and important and the earlier they speak to someone, the more relief they get that their solution is on the way and that they can beat the deadline.
Knowing that most offices are closed after 5:00 pm and on weekends makes customers want to explore other options of reaching out to the service providers. With a business whose focus is centred on customer satisfaction and an amazing experience, there are options to keep your office running after working hours.
- Take advantage of social media pages
To run a business effectively, our online presence helps the most and involves our presence on social media channels by creating pages.
Facebook pages, for example, can be automated to reply to messages the moment a user sends an enquiry. It is made to generate a predetermined customized message. Facebook also lets the person know the possible time range within which to expect feedback and this is made possible based on the time it took the business to reply to a message, which provides a summary of the possible time of reply to the customer. This keeps the expectation of the customer that they would be replied and when the reply eventually comes, it proves the assertion that they are dealing with an organization that is customer-centric regardless of whether they are at work or not. In fact, the message can be crafted in such a way to contain a number that can be used for emergency contact.
Typically replies in a few minutes
————————————————————-
Hi, Thanks for messaging us.
We’ll get back to you soon first name, last name (of the sender)
- Auto-responder
An auto-responder is a system that organizations use to respond to a user that sends a message via email whether they are out of the office, on leave, on a special assignment or outside the country of operation, with a message informing the person of the possibility of when they are likely to read and reply their message or an option of reaching another individual in the organization that could help process their enquiry. The line below is an example of the use of an automated message using an auto-responder
Thank you for your message.
I will be out of the office until Monday, August 20, 2022.
If this is an emergency, please contact first name, last name on
xy*@*yz.com, otherwise, I will reply you on my return.
Thank you.
Yours Sincerely,
First name, last name
- A 24-hour office phone
I once read in an online forum where a customer needed a product for use first thing on a Monday morning and tried to establish contact with the supplier that they researched online, they found the office lines and called and it kept ringing without anyone picking at them the other end. They kept on researching and found another supplier who they called and got an immediate response and delivery of the raw materials to start the production at the agreed time. What is the point of having an office phone that lies in the office without anyone to engage callers? I think today’s definition of an office defies the limitation to place and gives us a meaning that refers to the person and processes which can be operated from any place and at whatever time of the day. I am of the opinion that every phone that an office use should be a mobile phone with a person that handles it and returns enquiries at any time of the day, even if it means the company would provide the handler with the opportunity of benefiting from the usage of the phone from the provision of airtime and data services, it is worth all the effort to keep the business running all day. Although the telephone etiquette still applies.
- Online Support Services
With the goal of maximizing the online platforms of an organization, all platforms must be considered. Websites should be integrated with an online support system that can be installed on a PC (Personal Computer) and on a mobile phone, which can be accessed with internet services at any time of the day.
These chat boxes are also automated to reply to messages and the user gets a notification when there is an enquiry to be answered.
- Integration of Chatbots
Chatbots function with the integration of artificial intelligence to answer questions based on the similarity, pattern or keywords consistently used by customers. This integration works as a temporary alternative to provide basic information before a human eventually connects with the customer when the chatbot has exhausted its ability with no respite to the demands of the customer. A full technologically integrated team is needed to execute this across platforms.
A sustainable business is built around the speed of attending to customers’ needs within a reasonable timeframe, the communication that helps to flatten the gap, concise information needed to make an offer and meeting with the expected date or time of delivery of the customer. When all these are in cohesion, a business can definitely become a household name.
By Adedapo Adesanya
FrieslandCampina Wamco Nigeria Plc led two others to evict the bears from the NASD Over-the-Counter (OTC) Securities Exchange on Wednesday, July 8.
According to data, the unlisted securities exchange rebounded by 6.84 per cent during the session, thanks to the gains recorded by FrieslandCampina, Food Concepts Plc, and Geo-Fluids Plc.
During the trading day, FrieslandCampina recouped N12.57 to trade at N151.98 per unit versus Tuesday’s closing price of N139.41 per unit, Food Concepts Plc improved by 25 Kobo to N2.76 per share from N2.51 per share, and Geo-Fluids Plc expanded by 18 Kobo to N2.55 per unit from N2.37 per unit.
As a result of these accumulations, the market capitalisation added N163.34 billion to close at N2.551 trillion compared with the preceding session’s N2.387 trillion, and the NASD Security Index (NSI) increased by 272.13 points to 4,250.20 points from 3,978.07 points.
The midweek trading data showed that the volume of securities dipped by 50.9 per cent to 158,933 units from 323,780 units, and the value of securities slipped by 31.9 per cent to N10.9 million from the preceding session’s N15.9 million, while the number of deals increased by 6.9 per cent to 31 deals from the previous session’s 29 deals.
When trading activities on the platform ended for the day, Great Nigeria Insurance (GNI) Plc was the most active stock by value on a year-to-date basis, with 3.4 billion units traded for N8.4 billion, followed by Infrastructure Credit Guarantee (Infracredit) Plc with 2.3 billion units sold for N6.5 billion, and Central Securities Clearing System (CSCS) Plc with 70.7 million units transacted for N4.9 billion.
GNI Plc also closed the day as the most traded stock by volume on a year-to-date basis, with 3.4 billion units worth N8.4 billion, followed by Infracredit Plc with 2.3 billion units valued at N6.5 billion, and Resourcery Plc with 1.1 billion units exchanged for N415.7 million.
By Adedapo Adesanya
It was a bad day for the Nigerian Naira in the different segments of the foreign exchange (FX) market on Wednesday, July 8, as its value further slipped against the United States Dollar.
In the black market window, it lost N5 against the US Dollar during the session to trade at N1,400/$1 compared with Tuesday’s closing rate of N1,395/$1, but closed flat at the GTBank forex counter at N1,381/$1.
In the Nigerian Autonomous Foreign Exchange Market (NAFEX), the domestic currency depreciated against the greenback yesterday by N3.32 or 0.24 per cent to N1,379.07/$1, in contrast to the previous day’s N1,375.75/$1.
But the Naira appreciated against the Pound Sterling in the official market at midweek by 93 Kobo to 1,840.64/£1 from N1,841.57/£1, and gained N1.31 on the Euro to sell at N1,561.38/€1 compared with Tuesday’s N1,562.69/€1.
The market was liquidity-heavy, but increased demand for foreign payments dragged the exchange rate at the official window,
Traders reported that interbank FX turnover spiked by about 399 per cent on the day to $208.094 million, from $41.736 million the previous day. Also, the number of deals in the interbank market increased sharply to 150 from 47 deals.
FX analysts maintained positive expectations on the Naira outlook in the second half of 2026 despite the absence of interventions from the Central Bank of Nigeria (CBN) to support liquidity.
As for the cryptocurrency market, prices rose as Bitcoin (BTC) held above $62,000, chalking up 0.3 per cent to sell at $$62,754.96, after the US military completed another round of strikes against Iran and both sides raised the prospect of closing the Strait of Hormuz.
The escalation reignited inflation concerns and pulled forward rate expectations. Markets are increasingly treating war-related shocks as interest-rate events, with BTC now tracking front-end Treasury yields more closely than traditional hedges like crude or gold.
Dogecoin (DOGE) improved its value by 1.2 per cent to $0.0728, Binance Coin (BNB) soared by 1.1 per cent to $573.56, Ripple (XRP) appreciated by 0.9 per cent to $1.09, TRON (TRX) expanded by 0.6 per cent to $0.3309, Solana (SOL) grew by 0.2 per cent to $78.34 and Ethereum (ETH) jumped by 0.1 per cent to $1,751.22.
However, Cardano (ADA) decreased by 0.1 per cent to $0.1690, while the US Dollar Tether (USDT) and the US Dollar Coin (USDC) traded flat at $1.00 apiece.
By Dipo Olowookere
The bullish run seen lately in the Nigerian equities market continued on Wednesday after it closed the session with a 2.27 per cent growth.
This was influenced by renewed interest in domestic stocks by investors, who are locking funds in some shares with sound fundamentals like Airtel Africa, Aradel Holdings, Dangote Cement, and others.
Data showed that Airtel Africa and Trans-Nationwide Express gained 10.00 per cent to sell for N5,801.40 and N2.97, respectively. Fidelity Bank appreciated by 9.97 per cent to N19.85, Thomas Wyatt advanced by 9.89 per cent to N3.00, and UPDC REIT improved by 9.47 per cent to N10.40.
Conversely, Haldane McCall lost 9.95 per cent to trade at N3.53, McNichols declined by 8.89 per cent to N6.15, Transcorp slid by 5.65 per cent to N40.05, CWG went down by 5.24 per cent to N19.00, and VFD Group crashed by 5.19 per cent to N28.12.
The market breadth index remained positive after the Nigerian Exchange (NGX) Limited ended the day with 32 appreciating stocks and 24 depreciating stocks, indicating strong investor sentiment.
Business Post reports that the insurance sector was under pressure yesterday, resulting in a 0.20 per cent loss, which did not affect the outcome of the market.
The energy space gained 3.85 per cent, the industrial goods segment chalked up 1.89 per cent, the banking index rose by 1.07 per cent, and the consumer goods counter soared by 0.31 per cent.
As a result, the All-Share Index (ASI) added 5,378.70 points to finish at 242,459.98 points compared with the previous day’s 237,083.28 points, and the market capitalisation went up by N3.450 trillion to N155.586 trillion from N152.136 trillion.
The busiest equity during the trading session was Lasaco Assurance, with a turnover of 56.6 million units valued at N104.8 million. Fidelity Bank traded 47.5 million units worth N911.9 million, Linkage Assurance transacted 33.9 million units for N51.2 million, Zenith Bank sold 32.0 million units valued at N3.4 billion, and Sterling Holdings exchanged 30.5 million units worth N233.3 million.
At the close of transactions, 518.4 million shares worth N22.8 billion exchanged hands in 48,495 deals versus the 493.7 million shares valued at N28.0 billion traded in 49,969 deals a day earlier. This implied that the trading volume was up by 5.00 per cent, the trading value was down by 18.57 per cent, and the number of deals decreased by 2.95 per cent.
