Feature/OPED
Accelerating New Investments in Nigeria’s Multi-Billion-Dollar Electricity Sector
After more than a decade of reforms and continuous repositioning of Nigeria’s electricity sector to attract private investments, the outlook remains positive and bullish but not much traction has been gained. While it appears that investors are seeking footholds in the sector, efforts must be intensified by stakeholders to accelerate and accommodate these new potential investments.
As Nigeria strides forward to consolidate its pride of place as Africa’s economic powerhouse, configuring its power supply architecture for optimum performance remains critical to realizing the lofty goal of an economic resurgence.
Nigeria’s electricity sector presents a significant untapped investment potential, given the country’s vast energy needs and the current supply deficit. While estimating the precise investment potential is challenging due to various factors, several reports and analyses provide insights into the magnitude of opportunities available.
Power generation investment potential According to the Nigerian Electricity Regulatory Commission (NERC), the country requires an estimated investment of $3.5 billion yearly over the next 20 years to achieve its desired power generation capacity. This translates to a potential investment of $70 billion in the generation segment alone.
The International Energy Agency (IEA) estimates that Nigeria needs to invest approximately $10 billion in its transmission and distribution networks to improve the reliability and efficiency of the electricity supply chain. Nigeria’s renewable energy potential, particularly in solar and hydropower, remains largely untapped.
The Rural Electrification Agency (REA) estimates that the country’s solar potential alone is around 25,000 megawatts (MW), requiring an investment of $23 billion to harness this potential fully.
The Nigerian Electrification Project (NEP), supported by the World Bank, also aims to attract $350 million in investments for off-grid and mini-grid solutions, targeting the electrification of underserved communities and remote areas. However, while the allure of renewable energy solutions is undeniable, the existing infrastructure needs more immediate attention, and optimizing it offers a pragmatic and potentially more immediate pathway to improving the overall efficiency and reliability of the electricity sector.
According to the African Development Bank (AfDB), Nigeria’s overall power sector requires an estimated investment of $100 billion over the next decade to address the current supply deficit and meet the country’s growing energy demands, while these estimates may vary based on different assumptions, scenarios, and timelines.
However, even with conservative estimates, the untapped investment potential in Nigeria’s electricity sector remains substantial, ranging from tens to hundreds of billions of dollars across various segments of the value chain.
For serious and ready investors looking to tap into the Nigerian electricity sector, there are several “low-hanging fruits” or relatively low-risk, high-potential opportunities that can be explored. Beyond the core generation, transmission, and distribution activities, several ancillary services also offer investment opportunities.
With the persistent power supply challenges faced by industries and commercial establishments, there is a significant demand for embedded generation solutions.
Investors can establish captive power plants or independent power projects (IPPs) specifically designed to cater to the energy needs of industrial clusters, estates, or large commercial complexes. This approach mitigates transmission and distribution risks while providing a dedicated and reliable power supply to customers.
The recently commissioned Geometric Power Plant in Aba, Abia State, serves as a compelling case study on how effective investment in power generation and distribution can buoy manufacturing and industrial hubs across Nigeria.
Aba, once the thriving commercial hub of south-eastern Nigeria, had suffered from a prolonged power crisis that crippled its once-vibrant industrial sector. However, the recent commissioning of the $142 million Geometric Power Plant, a 141MW integrated power project, has ushered in a new era of hope and economic revival for the city.
The Geometric Power Plant, a collaborative effort between the Abia State Government and private investors, has provided a reliable and cost-effective power supply to the Aba industrial cluster. This has had a profound impact on the region’s manufacturing sector, addressing one of the critical bottlenecks that had stifled its growth for decades.
The Nigerian Electricity Regulatory Commission (NERC) has also introduced a distribution franchising model that allows private investors to operate and manage specific distribution areas within the existing Distribution Companies (DisCos) networks.
This model presents an opportunity for investors to focus on improving service delivery, reducing losses, and enhancing revenue collection in targeted areas, potentially leading to better returns on investment. Promoting energy efficiency and demand-side management can help reduce the strain on Nigeria’s electricity supply chain.
Investors can partner with utilities or technology providers to implement energy efficiency programs, deploy energy-efficient technologies, or offer demand response services to industrial and commercial customers. These projects can generate revenue streams while contributing to the overall sustainability of the electricity sector.
Integrating smart grid technologies, such as advanced metering infrastructure (AMI), grid automation, and outage management systems, can significantly improve the efficiency and reliability of the electricity supply chain.
Investors can partner with utilities or technology providers to deploy these solutions, leveraging the growing demand for modernization and digitalization in the sector. In remote areas or underserved communities where grid extension is challenging, investors can explore the development of mini-grid systems or off-grid solutions powered by renewable energy sources.
These projects provide access to electricity and contribute to rural electrification and economic development. To capitalize on these investment opportunities, investors must carefully assess the regulatory environment, market dynamics, and risk factors associated with each value chain.
Partnering with experienced local firms, engaging with relevant stakeholders, and leveraging available government incentives and development finance can further enhance the viability and success of investments in Nigeria’s electricity sector.
In 2013, the Nigerian government embarked on a comprehensive privatization program, unbundling the state-owned Power Holding Company of Nigeria (PHCN) and selling majority stakes in generation and distribution companies to private investors. This move aimed to introduce competition, improve efficiency, and attract much-needed capital into the sector.
However, key attention has to be paid to the plethora of challenges and opportunities that continue to define this critical sector, such as revamping an underwhelmed infrastructure and retooling power-generating and delivery vehicles with 21st-century technology and management efficiency.
On the government’s side, removing bureaucratic bottlenecks and stabilizing the Naira to safeguard investments, need to be prioritized to boost investor confidence. The Nigerian Bulk Electricity Trading Plc (NBET) continues to play a critical role in the Nigerian electricity sector ecosystem, and its functions directly benefit investors in several ways.
As an off-taker and bulk purchaser, the NBET acts as the off-taker and bulk purchaser of electricity from generation companies (GenCos) in Nigeria. It enters into Power Purchase Agreements (PPAs) with GenCos and buys their generated electricity in bulk, which it then resells to distribution companies (DisCos) through vesting contracts.
Another primary role of NBET is to provide creditworthiness and payment assurance to GenCos and independent power producers (IPPs). NBET’s strong financial backing, guarantees, and government support help mitigate the risk of non-payment or default, which is crucial for attracting investments in power generation projects.
NBET also facilitates the negotiation and execution of Power Purchase Agreements (PPAs) between GenCos/IPPs and DisCos. These long-term PPAs provide revenue certainty and predictability for investors, enabling them to secure financing and ensure the viability of their power generation projects.
NBET also helps mitigate risks associated with the electricity market by acting as a buffer between GenCos and DisCos. It manages the payment and settlement processes, reducing the exposure of GenCos to the credit risk of individual DisCos and ensuring timely payments for electricity supplied.
By consolidating and managing the bulk purchase and resale of electricity, NBET helps stabilize the Nigerian electricity market. This stability and predictability create a more attractive environment for investors, as it reduces market volatility and uncertainty.
Overall, NBET’s role as a central counterparty in the Nigerian electricity market helps mitigate risks, provide payment assurances, facilitate project financing, and promote investments in energy generation projects. Its functions directly address some of the key challenges and concerns faced by investors in the sector, making it an essential component of the ecosystem.
Indeed, the federal government has established a robust Public-Private Partnership (PPP) framework to facilitate private sector participation in the development of power infrastructure.
This includes the establishment of the Infrastructure Concession Regulatory Commission (ICRC) and the National Integrated Infrastructure Master Plan (NIIMP).
The Nigerian Electricity Regulatory Commission (NERC) has also implemented various reforms to improve the regulatory framework and attract investments. These include the introduction of cost-reflective tariffs, the development of a Transmission Expansion Plan, and the establishment of guidelines for independent power projects (IPPs) and embedded generation.
Despite being a major oil and gas producer, Nigeria’s electricity supply has consistently lagged behind demand, with a current installed capacity of 12,522MW but an available capacity of just 3,876MW as of Q3 2022.
This supply deficit, coupled with ageing infrastructure and inefficiencies in the transmission and distribution networks, has resulted in frequent power outages and a reliance on expensive off-grid solutions.
The current state of Nigeria’s electricity sector presents a complex challenge, but within this challenge lies a transformative opportunity. While inadequate and unreliable power supply hinders the nation’s progress, it also unveils a compelling investment frontier brimming with untapped potential. The statistics speak volumes.
The Manufacturers Association of Nigeria (MAN) reports that the nation’s industrial capacity stands at a mere 50%, far below its true potential. This underutilization stems primarily from the unreliable power supply, forcing many industries to rely on expensive and inefficient self-generation methods.
MAN further estimates that the manufacturing sector alone requires 10,000 MW to operate at full capacity, a demand that will only grow with intensifying industrialization efforts. However, these challenges are not insurmountable.
They paint a clear picture: Nigeria craves a robust and efficient electricity sector. This hunger for reliable power presents a lucrative opportunity for strategic investors seeking long-term returns and positive societal impact.
As Africa’s largest economy and most populous nation, Nigeria’s energy needs are vast and growing, creating a conducive environment for investors who are not only driven by profit but also passionate about supporting the nation’s sustainable and equitable development.
By Tony Ogunlowo
‘Titanic’ can mean something that is very big, gigantic or enormous and it was also the name of a ship that sank on its maiden voyage.
When the Titanic sank in 1912 it sank due to a number of avoidable factors: a ship deemed unsinkable that wasn’t fitted with watertight compartments, a ‘unprofessional’ seasoned captain who was apparently bullied into going at full speed through known ice-berg strewn waters, lack of common binoculars for the deck watch and the unavailability of enough life boats for all the passengers.
This all put together, as they say, was a recipe for disaster. Red flags were ignored.
Translating this to President Tinubu’s modern-day Nigeria, the avoidable factors that can sink the country are way too obvious.
Nigerians have long enjoyed the benefits of fuel subsidy. Costly as it is to maintain it’s enabled the economy to keep running by keeping the cost of things low. It’s removal, as can be seen, has created a domino effect, as the experts predicted, resulting in the prices of even the basic commodities skyrocketing as everyone passes on the additional costs.
With inflation currently at 32.7% and still rising, things are only going to keep on getting more and more expensive. As a result, the new minimum wage of N70,000 will have less purchasing power than the previous 2021 minimum wage of N30,000. If fuel subsidy removal was meant to boost the economy it has done the opposite and will stagnate any efforts to kickstart it.
The governments inability to control corruption or severely punish corrupt officials which is robbing the country’s coffers of billions and billions of Naira every year is a stumbling block for development.
If a corrupt government official who built 750 houses with stolen funds or an ex-governor accused of misappropriating N80 billion are allowed to walk around freely, supposedly on bail, without fear of eventual conviction it questions the message the government is sending out to future looters: if the culprits were in Russia or China the outcome will be totally different.
Even though an austerity economic policy may seem harsh like it was designed to rob Peter to pay Paul, it should be short, sharp hardship with green pastures in the foreseeable future – not ever! A good start will be to cut down on the number of foreign loans being obtained every year as their repayment can take a huge chunk out of the country’s annual income.
The new tax laws are long overdue and it should include that VAT earned in a state stays in that state: so, if your state doesn’t generate any VAT (- such as from the sale of alcohol products) you don’t get to share in what other states have collected.
Insecurity in the country is not something that started yesterday. Previous governments have blood on their hands for not nipping these insurrections in the bud before they grew to become monstrosities. You don’t pat yourself on the back, like the Nigerian Army likes to do believing you have the threat ‘under control’ – you eliminate the threat completely using what ever means necessary.
Unless the order (given by ‘Somebody’) is not to destroy them completely and to quote the late Sani Abacha,”…any insurgency that lasts more than 24 hours, a government official has a hand in it..”, no wonder Boko Haram continues to flourish and bandits like Turji Bello continue to taut the government. When the armed robber Lawrence Anini did something similar in 1986 he was fished out within months, tried and executed.
As I’ve written before the Nigerian Police Force is long past its sell by date and considering the ever growing population of Nigeria with its associated acts of anti-social behaviour its time to seriously consider devolving the NPF into state-run outfits. The growing popularity of state-run security outfits, such as Amotekun, proves this is feasible and effective.
Considering the fact the country is going through severe economic hardship the President, himself, should curb frivolous spending where possible: no more new Presidential yachts or planes ( – that includes the new one for the VP), a cap on ridiculous-no-real-job SA and SSA appointments and most important of all a cap on ALL politicians salaries and perks (which is to say if politicians are patriotic enough they’ll agree to a pay cut, forgo some of their benefits and pay for their own jaunts abroad).
Implementing the Steve Oronsaye Report which recommends merging and closing of ministries etc that has been passed over by every President since President Goodluck commissioned it in 2011 will cut government operating costs even further. This should not just be at Presidential level but extended to all the states: this will not just streamline the bloated and largely inefficient civil service but will also weed out ghost workers and white elephant project.
The ‘japa’ movement which the government is trying to discourage should be allowed to continue. It’s morally wrong for a government that can’t provide suitable employment for its citizens to try and prevent them from seeking opportunities abroad : ‘japa’ is not just limited to Nigerians, it’s a worldwide phenomenon.
People, British, American, Filipinos, are migrating worldwide to where ever there are opportunities for them to prosper. That’s the way the world works now: nobody is going to stay in a ‘sh*t-hole’ country if there are no opportunities for them to grow. Scr3w patriotism! It’s every man for himself! So, if a country can’t provide adequate employment opportunities people will pack their bags and ‘japa’! And if you restrict them from leaving the country what are they going to do? Get up to mischief – 419, cultism, kidnapping!
These same people send money back to their home countries all the time: Nigerians in diaspora in 2023 alone sent home more than $19.5 Billion Dollars. This is a huge injection of foreign currency for a country that desperately needs it.
So, just like the Titanic the warning signs are there and the inevitable that will happen should they be ignored. The question is which way is President Tinubu going to go. This is what I call the ‘Titanic Wahala’, ignore the obvious and the proverbial will hit the fan, sooner or later.
Feature/OPED
From Rental Shifts to AI Innovations: The Evolving Landscape of South Africa’s Property Sector
By Waldo Marcus
The past year has been challenging for property investors, with a sluggish economy slowing residential rental escalations in most regions in 2024.
Rental escalations are likely to be applied cautiously in 2025 to avoid vacancies, particularly given the potential for a decline in demand for rental properties as tenants, motivated by lower interest rates, migrate to property owners.
Lower rental returns will see investors looking at alternative ways to generate improved income from their investments. Short-term holiday rentals have impacted rental prices in tourist destinations, with higher rental income achieved in peak holiday times, pricing out consumers looking for long-term rental property. This trend, especially in the Western Cape, has some lobbyists calling for stricter regulations to protect consumers from inflated rental prices and a lack of affordable rental supply. SA Tourism has requested better transparency from platform providers. The risk for bond providers is that investors are financing these properties based on current tourism trends and rental income, which relies heavily on the success of platforms like Airbnb.
Consumption changes are driving commercial property growth
The commercial property sector grew in 2024 and this positive trajectory is expected to continue in 2025 as interest rates are lowered. Property developers are focusing on convenient neighbourhood retail and merging with online retailer needs. In urban areas, convenience and easy access are prioritised, while larger developments are succeeding in rural, underserved areas.
Industrial properties, particularly logistics and warehousing in the Western Cape, KwaZulu-Natal and Gauteng, continue to outperform other commercial sectors. Secure and well-serviced industrial parks are in demand and expected to grow. However, traditional industrial areas around Johannesburg and the Pretoria CBD face a value collapse due to security risks and inadequate infrastructure maintenance to service the nodes.
ESG is likely to become a high-value agenda item for commercial property investors in 2025 to ensure compliance and reduce operating costs. The latest SAPOA Operating Cost Report reveals that 29% of operating expenses go to electricity costs and 23% to property taxes.
The risk of leakages
Water shortages are the next big challenge, posing a significant risk to property owners. Government and municipalities must act before it becomes another catastrophic reality like Eskom. Addressing water shortages is a dual challenge requiring both the building of and better maintenance of water infrastructure, including sewage treatment plants, and longer-term, the creation of additional reservoirs to keep up with population growth and mitigate climate change risks.
Leakages extend beyond water. Revenue leakages include missed recoveries, escalations, lease changes, and renewal options, to name a few. Increased regulatory requirements have resulted in more time being spent on compliance, and this is not expected to ease. Regulatory and compliance changes and demands on property-related companies remove valuable focus and resources from internal due diligence and processes to prevent revenue and recovery leakages. We predict more organisations will invest in technology resources to identify revenue leakages and focus on tools to drive operating costs down.
The Revolution of AI in the Property Sector
Technology – particularly AI – has become indispensable to the property sector, from AI-powered marketing and presentation tools to automated management systems. While these advancements streamline operations and enhance decision-making, they also introduce new challenges, particularly in data security and risk management.
As we move into 2025, property companies must carefully consider the appropriate balance between AI and human expertise. By striking this balance and implementing robust data protection measures, organisations can harness the power of AI while preserving their brand authenticity and competitive edge.
The Necessity of diversity in Decision-Making
Property investment is a complex and often high-stakes endeavour. As a fixed asset with emotional and financial implications, property valuations and transactions can be challenging. Recent shifts in market perception have further complicated the landscape, with divergent opinions on property’s potential as a wealth generator or alternately, a financial drain.
To navigate this complex market, accurate and reliable data is essential. Mitigating bias and leveraging diverse perspectives allows investors to make more informed decisions. Access to neutral, data-driven insights from respected sources can help uncover hidden opportunities and avoid costly mistakes.
As the property market evolves, tools and information available to investors must also adapt. Companies of all sizes are increasingly recognizing the importance of accurate, accessible, and representative data. They are investing in reliable external data sources to gain a competitive edge and make more strategic decisions.
The lingering effects of high interest rates
Persistently high interest rates raised the cost of credit and placed additional pressure on already strained consumers and businesses. They also dissuaded residential property acquisitions, leading to fewer home loan applications and a decline in the transfer of both bonded and unbonded properties in 2024. Lightstone data reveals that first-time buyer volumes slumped by 20% in 2023.
While welcome, the first two interest rate cuts will take time to filter through to residential property acquisitions. Encouragingly, demand from first-time home buyers appears to be recovering slowly with ooba Home Loans noting a rise in applications to 49.6% in September 2024, the highest reading since November 2022. We expect residential property sales to accelerate in 2025 as interest rate relief starts to filter through, albeit at a slower pace in dysfunctional municipalities.
Individual investors are increasingly choosing to maintain smaller portfolios and using tax-efficient structures such as companies and trusts. TPN anticipates that this trend will persist into 2025. Demand for buy-to-let properties has risen since late 2021, particularly in the Western Cape, followed by the Eastern Cape and Tshwane. Although this trend is expected to continue, it may slow down around mid-2025 as demand shifts from rental properties to ownership.
Municipal performance linked to property value creation
Service delivery quality, infrastructure and the maintenance of that infrastructure impact the value of property types. Well-run municipalities will continue to attract investment. Since 2020, semigration has highlighted the successes and failures of provinces and cities, resulting in decreased revenue collections for some of South Africa’s largest municipalities.
Safety and security continue to influence where South Africans choose to live and work, impacting both the residential and commercial property landscape. Mixed-use developments, secure estates, sectional title properties, and commercial parks offering efficient ways to provide enhanced security, service delivery, productive infrastructure, and maintenance spending will continue to be in demand.
An important consideration that will become increasingly significant in 2025 is the quality and accessibility of the lifestyle available in certain areas. Well-maintained and safe parks, public spaces, beaches, dams, lakes, and other recreational facilities will make these areas more appealing to tenants, businesses, and investors.
The outlook for property KPIs
Residential vacancies are expected to increase in the latter half of 2025 due to lower interest rates and improved consumer confidence. Office and retail vacancies are likely to remain stable in the first half of 2025 but will decrease should business confidence improve and if GDP targets are met. Industrial property vacancies will remain low as demand remains strong, especially in the Western Cape and infrastructure development nodes in Gauteng and KwaZulu-Natal.
Rental escalations for commercial and residential properties will improve in the first half of 2025. Investors will be keen to enhance their returns after a period of sluggish economic performance with slightly healthier consumers offering the opportunity to grow rental income strategically.
The good standing of both commercial and residential tenants is expected to continue to improve as landlords use stricter vetting and collection strategies.
Rental property gross yields will, on average, stay the same as property values are expected to increase in line with rental income. The challenge for investors will be to keep operating costs down to maintain or improve net yields.
A favourable outlook for residential housing market
The outlook for the residential housing market is more favourable for 2025 than it has been for the past few years with the property market offering good value overall. The interest rate will likely be cut by a further 50bps by the third quarter of 2025, offering further relief for household finances and renewed activity at both the lower and upper ends of the market. More investments could see an increase in rental property supply and even a potential decline in rental demand as more consumers shift from renting to buying. We expect continued demand for well-managed rental properties.
Waldo Marcus is a Director at TPN from MRI Software
Ever wondered where to find trendy fashion, cutting-edge tech, or stylish home decor at unbeatable prices? Look no further than Temu.
What is Temu?
Temu, an online marketplace sensation, has taken the world by storm with its vast array of products, competitive prices, and user-friendly platform.
Since its 2022 launch, it has quickly become a global sensation, boasting hundreds of millions of downloads and catering to over 80 markets. Now, Nigerian shoppers can experience the Temu magic firsthand.
This guide will walk you through the Temu shopping experience, ensuring a smooth journey from product discovery to delivery.
Step 1: CREATE AN ACCOUNT TO UNLOCK SMART SHOPPING
The registration process
Joining Temu is super easy! Whether you prefer the traditional approach or the convenience of social media, Temu has you covered. For the classic signup, simply visit temu.com or download the mobile app, enter your email or phone number, create a strong password, and confirm your details. It’s as easy as that!
For social media savvy, link your Google, Apple, or Facebook account and skip the hassle of creating a new login. With Temu’s streamlined process, you can spend less time logging in and more time exploring the incredible deals awaiting you.
Mobile app vs. desktop: Which platform offers the best shopping experience?
Both the mobile app and desktop website offer a seamless shopping experience. However, for a truly dynamic and interactive shopping journey, we recommend the mobile app. You will enjoy real-time price alerts, exclusive mobile deals, and easy order tracking.
For a more deliberate shopping experience, the desktop website is the perfect choice. With larger screens and easy-to-use comparison features, you can take your time and make informed decisions.
Step 2: BROWSING AND SHOPPING LIKE A PRO
Navigating Temu’s vast selection
Temu offers a vast selection of over 200 product categories, from fashion and tech to home goods and beauty.
To get started, simply use the search bar function to find specific items or explore categories, and refine your search with filters for price, colour, size, and more. Sort items by relevance, price, or newest arrivals to find the perfect products.
Temu’s ranking system highlights popular and trusted products, often based on customer reviews and sales trends. To make informed choices, compare prices, features, and reviews before purchasing.
Best-selling products
Temu’s best-selling products are constantly updated based on real-time sales data.
Other metrics beyond rankings
Temu goes beyond traditional product rankings, focusing on the performance and quality of its providers. By considering factors like historic ratings, repurchase records, follower numbers, and new product releases, consumers can make informed decisions. This approach not only empowers buyers but also incentivises providers to deliver high-quality, diverse products and build strong customer relationships.
Providers can earn recognition directly on their product pages by ranking highly in categories like Top Sales, Top Rated, Top Repurchased, Top Followed, or New Arrival. These rankings are based on the provider’s performance over the past 30 days and are updated daily to ensure the most current information is displayed to consumers.
Finding your perfect fit
Temu provides detailed size guides to help shoppers find the perfect fit, particularly for clothing and accessories. These guides often include measurements, comparison charts, and sometimes even virtual fitting tools to make your online shopping experience seamless.
Save more, shop smart
Simplify your shopping and maximise your savings with Temu. All discounts are displayed directly on product pages. For the best deals, explore the platform’s Lightning Deals. To ensure satisfaction, pay attention to details, read descriptions, verify measurements, understand features, and consult seller ratings and reviews.
Step 3: PLACING AN ORDER
Shopping safely and securely
Temu offers a variety of payment methods, including popular credit cards and digital wallets like Visa, Mastercard, American Express, Maestro, Discover, JCB and Diners Club. To prioritise your security, the platform employs advanced security measures, adhering to strict industry standards to protect your information.
Step 4: FAST AND RELIABLE DELIVERY
Hassle-free delivery, every time
Temu prioritises customer satisfaction by providing real-time order tracking and reliable shipping options, including free standard shipping and express delivery. The platform guarantees on-time delivery and offers full refunds for damaged or undelivered orders.
At the moment, Temu is in partnership with local logistics firms, such as Flyt Express, SKYNET, and Speedaf to make delivery to Nigerian shoppers on time.
Step 5: AFTER-SALES SERVICE – BEYOND THE PURCHASE
Returns and exchanges made easy
Temu provides a seamless return process with its Purchase Protection Program. If you’re unsatisfied with a purchase, log into your account, select the item, provide a reason, and submit a return request. Temu will provide a prepaid shipping label.
You have a 90-day return window for most items. Once processed, you can choose a refund to Temu credit or original payment. For exchanges, return the item and place a new order. Temu also offers refund policies for no updates and no deliveries. Check Temu’s specific return policy for the latest information.
Beyond shopping: A greener future
Temu is committed to sustainability. By shopping on Temu, you contribute to a greener future. The platform’s Tree Planting Program and combined shipping initiatives help reduce environmental impact.
Smart shopping simplified
Temu has transformed online shopping, offering a wide range of affordable products and a user-friendly experience.
Follow these simple steps to easily navigate the platform and discover your next favourite find. If you need assistance, Temu’s customer support team is available 24/7.
So, shop with confidence on Temu!
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