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Driving Financial Inclusion for Inclusive Economic Growth

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Tolu Oyekan Inclusive Economic Recovery

By Tolu Oyekan

Financial inclusion is increasingly becoming an area of priority across the globe among policymakers, researchers and development-oriented agencies. Its importance comes from the promise it holds as a tool for economic development, particularly in the areas of poverty reduction, employment generation, wealth creation and improved welfare and general standards of living.

The Nigerian government launched the National Financial Inclusion Strategy in 2012 (NFIS 2012), to achieve 80% inclusion by 2020. The NFIS framework was leveraged by the Central Bank of Nigeria (CBN) to effectively regulate the Nigerian financial sector. This drive necessitated the introduction of the cashless policy, the proliferation of agency banking, the growth of microfinance banks and increased adoption of fintech solutions; especially digital payment products.

However, these positive outcomes could not help achieve the target of 80% inclusion by the end of 2020. Barriers that hampered this target were irregular income, illiteracy, lack of proximity to access points, lack of required documentation, inadequate awareness, high service fees, and a high affinity for cash.

The Impact of COVID-19

In addition to the bedevilling barriers, came the COVID-19 pandemic. In its wake were the falling prices of crude, the halt in economic activities and the loss of income by many Nigerian households. The unemployment rate rose to 27.1%, inflation increased and the purchasing power of the people dropped.

Interestingly, despite these negative impacts on the economy, there was growth within the entrepreneurial sector. According to the EFInA Access to Financial Services in Nigeria 2020 Survey, about 86 million Nigerian adults’ livelihoods were negatively impacted by the pandemic.

However, the survey showed that about 49.1 million Nigerians turned the situation around to start their businesses either in agriculture or service delivery. These new businesses employed about 33.2 million Nigerians, thereby creating about 70.3 million jobs.

The Revised NFIS

While the NFIS 2012 may not have delivered the 80% inclusion target, it has however provided grounds to evaluate progress and identify the barriers and insights in developing a refreshed document for the new target. Upon review of the NFIS 2012, the CBN and its stakeholders came up with the Revised NFIS document which targets a 95% financial inclusion threshold in Nigeria by 2024.

This is ambitious given that the financial inclusion index moved from 57.3% in 2010 to 60.3% in 2012 and 63.2% in 2020, a growth of about 5.9% in 10 years. Achieving a 31.8% increment in 4 years is indeed ambitious, but not impossible.

The Revised NFIS identified five priority areas as key to achieving the new target, namely; an enabling environment for the expansion of Digital Financial Services (DFS), rapid growth of agent networks for last-mile delivery, harmonization of KYC requirements, conducive environment to serve the excluded; and incentivizing the adoption of cashless payment channels.

The Revised NFIS also examines other salient issues such as increasing awareness and knowledge of financial products, channels as well as trust. There is also the need for frequent review of the implementation of the strategy so as to take lessons faster and adjust the strategy to fit prevailing realities.

After All, Said and Done

Though the pandemic might have spelt doom for a lot of businesses and economies, it has however thrown up a few positive indicators for the financial inclusion drive in Nigeria. As earlier mentioned, while people lost their jobs, there was an upsurge of micro-businesses which created employment opportunities, thus reducing the impact of unemployment in the country.

The pandemic also led to the increased adoption of DFS and financial agent services. According to the Nigeria Inter-Bank Settlement Service (NIBSS) report, the monthly use of digital channels rose from 45 million transactions valued at N5.4 trillion at the end of 2017 to over 287 million valued at N23trillion in June 2021. This represents a growth of over 530% in the last 5 years. Thus, the volume of digital transactions rose from 75% in 2019 to 135% in 2020. Another report by ACI shows that digital payment transactions grew to over 1 billion, representing a growth rate of over 45%.

There has been an increased uptake of banking products and services, the banking sector being the biggest driver of the financial inclusion agenda in Nigeria. Between 2018 and 2020, the banked population grew by 5%, savings accounts by 6% and banking agents by 16%. There has also been increased adoption of non-banking products and services such as financial services agents, pension, insurance and mobile money.

To ensure that the targeted 95% inclusion is achieved by 2024 amidst the drawbacks thrown up by the pandemic and other peculiarities of the Nigerian economy, the CBN and its stakeholders have their work cut out for them. The following are some of the areas they should focus on:

Increasing access to financial services

This should be viewed from two different lenses; the consumers’ and the service providers’. From the view of the consumer, it is important that the tiered-Know Your Customer (KYC) documents be harmonized to reduce the limitation to have a transactional account. A transaction account is the bedrock of financial services.

Increased awareness for DFS and other banking products will improve access to these products and services. Banking and DFS transactional fees should be reviewed to encourage massive uptake especially among rural dwellers and the poor.

From the service providers’ perspective, the bottlenecks associated with acquiring the Payment Service Bank (PSB) license should be reduced. The process should be democratized to allow private investors other than telcos, fintech companies and banks.

The CBN should facilitate the actualization of the Shared Agents Network Facility (SANEF) to enable the proposed 500,000 agents to provide financial services in the under-served areas, especially the Northern region.

Improved Economy

More importantly, improving the economic and financial status of Nigerian households and firms will enhance the possibilities of a financially included Nigeria. With a thriving economy, the households will save and embrace other financial products services as credit, insurance and pensions.

The prevailing security challenges across the country should be addressed as it hampers economic activities and consequently the financial inclusion figures.

Capturing the over 40 million MSMEs in the formal financial sector is critical to improving the economy. This group employs over 80% of the country’s population and contributes about 50% of the country’s GDP. When formally served, progress is easier to monitor and track.

With more women being financially excluded- 41% female and 33% male- it suffices to say that concerted efforts should be channelled towards ensuring that more women are empowered to carry out more economic activities and consequent financial transactions. Efforts should be made in advancing the National Financial Inclusion Special Intervention Working Group’s (a subcommittee that looks into gender-related financial inclusion issues) recommendations. Financial products such as low-interest loans, grants and employment opportunities should be extended to women.

Collaborations

The CBN needs to collaborate with critical enablers such as the Nigeria Communications Commission (NCC). Initiatives such as the Infrastructure Companies (InfraCos) project- an initiative expected to provide broadband fibre and connectivity to every Local Government Area of the federation with a minimum speed of 10 Gbps- should be implemented to ensure delivery of services by agent banks, even in rural areas.

The Nigerian postal service’s network also provides a wide reach that the CBN can leverage to achieve last-mile delivery.

Incidentally, legislative provisions for the financial inclusion strategy could be strengthened. Collaborating with policymakers to effectively implement and track the financial inclusion strategy, makes the 95% inclusion target less daunting.

A BCG report commissioned by Telenor, a multinational telecommunications company, stipulated that a 1% increase in financial inclusion increases the real Gross Domestic Product (GDP) per capita by 3.6 per cent. This, therefore, underscores the socio-economic impact of financial inclusion as a critical driver to foster economic development, reduce poverty and achieve inclusive economic growth.

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e-Commerce Lessons for Scaling Nigeria’s Food Distribution

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Foodstuff Store

By Diana Tenebe

Nigeria stands at the cusp of an agricultural revolution with the ambitious plan to significantly transform its food and agriculture sector through the launch of the $510 million Special Agro-Industrial Processing Zones (SAPZ), financed by the African Development Bank and development partners. Fueled by the integration of cutting-edge technologies aimed at boosting food production and ensuring national food security.

However, as yields increase, a formidable hurdle remains: the efficient and scalable distribution of this bounty across the nation’s diverse landscapes, often hampered by infrastructural limitations and logistical complexities.

Dr. Bosun Tijani, the Minister of Communication, Innovation, and Digital Economy, recently called on Nigerian farmers to prepare for digital and technologically advanced farming methods, emphasising their crucial role in boosting food production and security.

Building upon this call for technological integration, and to truly unlock the full potential of Nigerian agriculture and ensure increased harvests translate to accessible and affordable food for all, the sector can draw invaluable lessons from the operational prowess of e-commerce giants like Amazon. Their success in navigating complex logistics and reaching vast customer bases offers a compelling blueprint for transforming Nigeria’s food distribution network.

Amazon’s dominance in the e-commerce realm is underpinned by a meticulously crafted logistics and supply chain system. Their significant investments in sprawling fulfillment networks, coupled with the strategic deployment of technology for route optimisation and real-time inventory tracking, have created an unparalleled engine for moving goods swiftly and efficiently.

Furthermore, their optimisation of last-mile delivery, integration of automation within warehouses, and a hybrid approach blending in-house capabilities with shrewd partnerships underscore their commitment to scalability. This intricate ecosystem is designed to handle massive volumes and adapt to fluctuating demands – a crucial capability that Nigeria’s agricultural sector desperately needs.

Translating these principles to the Nigerian context requires a fundamental shift towards building a resilient delivery infrastructure specifically tailored for agricultural produce. This necessitates moving beyond traditional, often inefficient methods and embracing hybrid transportation models that account for varying road conditions and geographical challenges.

Imagine a network that leverages a combination of refrigerated trucks for long-haul transport, smaller vehicles for navigating local terrains, and even innovative solutions like riverine transport where feasible. Integrating technologies like GPS tracking for real-time visibility of produce movement and strategically establishing a network of collection and distribution hubs across key agricultural zones can significantly streamline the flow of goods.

Implementing robust systems for real-time tracking of harvests and produce, mirroring Amazon’s inventory management, will be crucial in minimising spoilage and maximizing freshness as food travels from farm to consumer. Moreover, forging strategic alliances with existing local logistics providers, leveraging their on-the-ground knowledge and infrastructure, can provide a vital springboard for building a comprehensive network without starting entirely from scratch.

Beyond the physical movement of goods, the power of data, a cornerstone of Amazon’s success, holds immense potential for revolutionising Nigerian food distribution. Leveraging data analytics can provide invaluable insights into regional demand patterns, allowing for more accurate forecasting of optimal harvest and distribution times.

This data-driven approach can help match agricultural supply with consumer needs with greater precision, reducing waste and ensuring that the right produce reaches the right markets at the right time – much like Amazon utilizes data for personalized recommendations and understanding customer purchase behavior. Imagine farmers making informed decisions about planting based on predicted market demands or logistics providers optimizing routes based on real-time demand fluctuations.

Furthermore, adopting Amazon’s unwavering focus on customer convenience and trust is paramount, especially when dealing with perishable goods. Establishing reliable delivery schedules, ensuring the quality and freshness of produce upon arrival, and implementing transparent processes throughout the supply chain are crucial for building confidence among both farmers and consumers. This might involve implementing quality control measures at various stages, providing clear communication about delivery timelines, and potentially even exploring traceability systems that allow consumers to understand the journey of their food.

Finally, navigating the complexities and dynamism of the Nigerian market demands a long-term vision and a high degree of adaptability, mirroring Amazon’s sustained focus and agility in the ever-evolving e-commerce landscape.

The Nigerian agricultural sector must be prepared to iterate, learn from its experiences, and continuously refine its distribution strategies in response to local challenges and opportunities. This requires a collaborative approach involving government agencies, agricultural organisations, technology providers, and logistics companies working together to build a sustainable and efficient food distribution ecosystem.

By strategically adapting these e-commerce-inspired lessons in logistics, technology adoption, data-driven decision-making, and customer focus to the unique context of Nigerian agriculture, the nation can forge a distribution system capable of efficiently handling increased production. This transformative approach is not merely about moving food; it’s about ensuring that the fruits of Nigeria’s agricultural advancements reach every corner of the country, contributing significantly to food security, mitigating the rising cost of food, and ultimately cultivating a thriving and efficient agricultural future for all Nigerians.

Diana Tenebe is the Chief Operating Officer of Foodstuff Store

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The Blood Profits of Nigerian Banks

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Michael Owhoko

By Michael Owhoko, PhD

The astronomical rise in banks’ profits as reflected in the 2024 full year financial report has exposed the banking industry as a lucrative enterprise powered by arbitrary charges imposed on unwilling customers. In some cases, these inexplicable fees and other unholy electronic deductions, leave customers to reel on the throes of pains, with impact on their blood.

That the Central Bank of Nigeria (CBN) has been penalizing the banks for flouting stipulated guidelines as contained in its Guide to Charges by Banks, Other Financial, and Non-bank Financial Institutions is a confirmation that these banks deliberately use arbitrary and excessive charges to fleece customers, obviously to boost profitability.

Since these painful charges constitute part of the big profits made by banks at the expense of customers, they are likened to blood profits.  Like blood money, which is obtained at the expense of another’s man’s life, blood profits are earnings gained by banks at the cost of customers’ blood.

In context, blood here refers to the sweat, sacrifice, pains, frustration and helplessness customers go through when deductions veiled in hidden and arbitrary charges are made on their accounts.In other words, bank earnings are tantamount to blood profits when viewed against the backdrop of resultant pains suffered by helpless customers who bear the brunt of arbitrary charges.

These charges are embedded in crazy debits alerts sent through SMS notifications and emails, and sometimes,they are delivered incoherently, in arrears or at odd hours, perhaps,to shield or distract customers from scrutinizing the alerts.  Besides causing general body imbalance, the charges also trigger mood swings and countenance upset among customers, once received.

Some of these crazy charges include, but not limited to commission on turnover, withdrawal fees, transfer charges, electronic money transfer, processing fees, VAT charges, ATM fees, debit or credit cards issuance, replacement or renewal fees, account maintenance fees, NIP transfer charges, SMS alert charges, stamp duty fees, interest charges, SMS VAT charges, hardware token charges, cybersecurity levy, bills payment fees, and other random levies.

Besides, the CBN’s recent introduction of on-site and off-site charges during cash withdrawals at ATM machines,is also unhelpful and inimical to current plight of bank customers, who are now compelled to pay withdrawal fees for use of ATM machines owned by banks other than theirs.  But where such transactions are carried out in customers’ own banks, such transactions attract no charges.  This introduction is coming on the heels of a fresh increase of SMS alerts charges from N4 to N6 per transaction, further compounding the woes of customers.

Implicitly, these charges constitute huge burden on the average bank customer who contends daily with depletion in his or her account balances.  Corporate customers or businesses are also not spared from these questionable charges that have become a drain on the balance-sheet of companies.

With about 312 million active accounts bank-wide as at December 2024, these irrational charges have contributed immensely to the bottom line, occupying a larger space in the profit basket of banks, dislodging loans and foreign exchange sources of profits, which have diminished overtime by high-interest rate regime and prevailing foreign exchange dynamics.

For example, from the 2024 financial year report of just five of the tier 1 banks, the profit growth rose enormously with pre-tax profit hitting N4.56 trillion, approximately 69.5 percent increase compared to N2.69 trillion declared in 2023, while their net profit after tax rose by 66.2 percent in 2024, amounting to N3.78 trillion, as against N2.27 trillion recorded in 2023.

These five tier 1 banks, whose total combined assets in 2024 reached N108.21 trillion, from just N72.80 trillion recorded in 2023, include First Holdco Plc, GTCO Plc, Zenith Bank Plc, UBA Plc,and Stanbic IBTC Holdings Plc.

Specifically, First Holdco grew its profit before tax to N862.39 billion in 2024 from N356.15 recorded in 2023, just as its profit after tax rose to N736.7 billion in 2024 from N308.4 billion it earned in 2023. GTCO on the other hand, grew its pre-tax profit from N609.3 billion in 2023 to N1.27 trillion in 2024, with its net profit rising to N1.02 trillion in 2024 from N529.66 billion made in 2023.

Also, Zenith Bank grew its profit before tax to N1.33 trillion in 2024 from N795.96 billion recorded in 2023, just as its profit after tax rose from N676.9 billion in 2023 to N1.03 trillion in 2024. Similarly, UBA grew its pre-tax profit to N803.72 billion in 2024 from N757.68 billion it recorded in 2023, with its net profit increased from N607.7 billion in 2023 to N766.6 billion in 2024.

In the same vein, Stanbic IBTC Holdings reported a profit before tax of N303.8 billion in 2024 from N172.91 billion it made in 2023.  Its profit after tax rose to N225.3 billion in 2024, compared to N140.62 it recorded in 2023.

With charges as sources of cheap revenue, banks are no longer motivated to embark on constructive and creative efforts in their quest for profit generation.  Profits gained from matching of deposit funds against credit lendingin consonant with traditional banking, are now waning.  Perhaps, this explains the drop in number of banks’ female employees deployed to chase depositors for cheap funds.

Though, lacking ingenuity and industry,use of charges as sources ofcheap profits, can make the ordinary businessman to be envious of bank owners.  Even Aliko Dangote, as the richest man in Africa, perhaps, may be regretting for allowing his bank, Liberty Merchant Bank, to go under, just like previous bank owners whose banks have closed shop.  Their banks might have been sources of value addition to their wealth.

Regrettably, rather than portray the banks in positive light, these colossal profits shunned out by Nigerian banks, are stirring negative public perception about their operational methods, believed generally to be unhelpful to individual and business ventures, particularly, small and medium business enterprises.

The Federal Government and CBN are complicit in this unjustifiable charges and levies.  Reason: the Federal Government recently received approximately N84.05 billion from Electronic Money Transfer Levy alone in the first quarter of this year, 2025.  This is unhealthy, and a nightmare for the average Nigerian bank customer, who sees it as sheer extortion.

Since the government is a direct beneficiary of these charges, CBN may have been reluctant to  exercise strict and regular oversight over the banks on compliance with its guidelines.  And this may have unwittingly,encouraged the banks to thrive in unbridled manner, particularly, in “under the table transactions.”  These boom and windfall profits would have been near impossible under a sane financial environment typified by global best banking practices.

So, while the banks jubilate for a job well done for full year 2024 financial reports, the real sector and individual customers for which the banks were established to support, groan and suffocate in pains due to business decline and losses suffered, including, in some cases, complete closure of operations and insolvency.

Put differently, the banking system has become a pain in the neck of customers.  While customers are experiencing frustrations from incessant debit alerts attributable to subjective and jumbled charges, corporate customers, in addition,also suffer from inability to access simple credits to run businesses,including foreign exchange to settle Letters of Credit.

It is therefore imperative to compel the banks to function appropriately without putting the customers through pains.  Gaps created by CBN’s unimpressive efforts at enforcing compliance with rules guiding bank charges, should be filled by various consumer protection agencies for the good of customers.

The Federal Competition and Consumer Protection Commission (FCCPC) and other non-governmental organisations (NGOs) established to protect the interest of consumers should rise to the challenge of banks’growing quest for abnormal profit through use of arbitrary charges,devoid of empathy for emotional state of customers.

Some of the policies that necessitated the bank charges should be reviewed,so as not to discourage Nigerians from optimizing the services of the banking industry.  Failure to do this, could undermine government’s cashless policy, with implication on banks’ total clientele base.  Moreso, as the country is still underbanked.

The banks must therefore, wake up,smell the coffee,feel the impulse of customers, and shore up the dwindling integrity and reputation of the banking industry.

Dr. Mike Owhoko, Lagos-based public policy analyst, author, and journalist, can be reached at www.mikeowhoko.com, and followed on X {formerly Twitter} @michaelowhoko.

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Unlocking the Dividends of Democracy in Yobe

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Mai Mala Buni

By Abba Dukawa

Despite political scepticism from opposition politicians, Governor Mai Mala Buni has proven his commitment to serving Yobe State’s people, prioritizing their needs over personal interests since taking office. His political vision aligns with the masses’, focusing on their welfare and well-being.

Notwithstanding the challenges, Governor Mai Mala Buni remains committed to Yobe State’s, focusing on state and citizens’ needs despite obstacles

Since taking office, Governor Mai Mala Buni’s administration has made significant strides in various sectors, including infrastructure development, healthcare, education, road construction, agriculture, and women and youth empowerment. Notably, the administration has offered local and foreign scholarships, boosting citizens’ confidence in the state.”

Despite insurgency and insecurity challenges in the state, Governor Mai Mala Buni has made concerted efforts to combat insecurity. Notably, he has engaged with Service Chiefs and Heads of Security Agencies to find lasting solutions, ensuring peace and security across the state. Over the past six years, the Yobe State government has provided over 400 vehicles to support the Nigerian Army, Air Force, Police, and other security agencies, enhancing their operational capabilities.

Under Governor Mai Mala Buni’s leadership, Yobe State has made significant strides in transforming education. To address the pressing issue of out-of-school children, he convened the state’s inaugural education summit, seeking solutions. With approximately 4.4 million out-of-school children residing in Yobe (about a third of Nigeria’s 13.2 million), the summit marked a crucial milestone in the administration’s efforts to revamp the education sector.

To expand access to education, the administration established model primary and junior secondary schools in each of the state’s three senatorial districts, with plans for further expansion to all 17 local government areas. This initiative has yielded significant results, including increased school enrollment and the rehabilitation of structures damaged by Boko Haram insurgents.

Furthermore, Governor Buni’s administration has established six new Model Schools, seven Mega Schools, nine Government Girls’ Day Senior Secondary Schools, eight co-educational Government Day Senior Secondary Schools, one additional boys’ school, and an IDP School in Buni-Yadi.” These initiatives were complemented by the construction of new classrooms, laboratories, ICT centers, hostels, and other essential facilities, as well as the provision of teaching and learning materials to primary, secondary, and tertiary institutions, fostering a conducive learning environment for students and pupils. These new schools are strategically located in affected areas, aligning with the administration’s State of Emergency Declaration on Education initiative.” The administration has also awarded scholarships to hundreds of high-achieving students, both male and female, to pursue various fields, including Petro-Engineering, Medicine, Anesthesia, and Pharmacy, locally and internationally.

Yobe State’s health sector has seen significant achievements, the state government has constructed, refurbished, and equipped over 138 Primary Health Care centers, increasing access to essential services. Free Dialysis Program*: hundreds patients receive free dialysis treatment every month at the Yobe State University Teaching Hospital.

Yobe State was recognized as a leader in primary healthcare, winning $500,000 in the North-East sub-region leadership challenge.The state allocated 15% of its 2025 budget to the health sector, to promote healthcare delivery services.  The state has upgraded four general hospitals to specialist facilities and eight Primary Health Care centers to general hospitals, enhancing healthcare infrastructure.

The Buni Expanded Free Healthcare Scheme provides free basic healthcare to vulnerable populations, including pregnant women, children under five, and people living with disabilities. More than hundred thousands residents have been enrolled in the scheme, with 222 primary healthcare providers and 24 secondary healthcare facilities supported through capitation and fee-for-service arrangements. Yobe State University Teaching Hospital has secured full accreditation to train 25 resident doctors, a monumental achievement for the state’s healthcare sector.

Since 2019, the state has witnessed unprecedented infrastructural development under the current administration.  Yobe State’s infrastructure development under Governor Mai Mala Buni’s administration has seen significant progress in various sectors. Construction and rehabilitation of over 500 kilometers of roads, connecting communities and fostering economic growth  complete  road projects. Township roads and drainages in five local government areas. Damaturu flyover construction.

Commissioning of new electricity infrastructure for the Nguru Mass Housing Estate, Expansion of the National Grid to more communities.  Installation of solar streetlights in 11 local government areas. Mass Housing Policy delivering 2,350 housing units with basic amenities at a 50% discount on an owner-occupier basis. Improved water supply with new solar-powered boreholes and reticulations in Damaturu, Buni-Yadi, Nguru, Geidam, and Potiskum. Construction of modern markets in Potiskum, Geidam, Yunusari, and Ngalda,  Damaturu Mega Shopping Mall construction and Potiskum Truck Transit Park development. These infrastructure developments aim to drive economic growth, enhance the quality of life for residents, and support the state’s overall progress

Despite financial constraints, Governor Buni’s administration has successfully implemented developmental projects that enhance human capital development. To achieve its socioeconomic objectives, the administration is proactively seeking local and international investments to leverage the state’s natural mineral resources. Notably, Governor Buni has engaged with Qatari investors to explore opportunities for establishing a cement company and meat processing factory in Yobe State.

The administration has revitalized and upgraded government-owned industries, including the Gujba Fertiliser Blending Plant, Polythene, Woven Sacks Factory, Yobe Flour and Feed Mills, and Sahel Aluminium Companies, to enhance production capacity. This initiative seeks to boost internal revenue generation and create jobs.

To realize its vision for Yobe State, the administration has introduced transformative policies and programs designed to unlock the state’s vast potential and propel it towards greatness. Building on the substantial progress achieved over the past six years, Governor Mai Mala Buni has consistently prioritized the welfare of the people, eschewing political expediency and personal interests for the greater good.

As Chairman of the APC’s Caretaker/Extraordinary Convention Planning Committee, Governor Mai Mala Buni spearheaded the party’s transformation, bridging internal rifts and rebranding it to appeal to a wider demographic. Under his leadership, the APC has attracted notable defections, including governors from Zamfara, Ebonyi, and Cross River states, as well as prominent figures such as Gbenga Daniel, Lt. Gen. Ihejirika, Yakubu Dogara, Dimeji Bankole, and Barnabas Gemade. Governor Buni’s people-centric approach has earned him recognition as a diligent and empathetic leader. His administration’s commitment to enhancing citizens’ lives reflects his sense of duty and selflessness.

Dukawa writes in from Kano and can be reached at abbahydukawa@gmail.com

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