Feature/OPED
Unlocking Peak Productivity: Three Steps to Unlocking the Agentic Enterprise Future
By Linda Saunders
Most of us already rely on digital tools in our personal lives that handle routine tasks smoothly. They help us source information, sort out our finances, entertain us, track our fitness and help us travel.
We see what these tools can do in our personal lives, but in the workplace it still takes too much effort to get simple tasks done. Closing that gap is one of the biggest productivity gains for any organisation. An agent-driven business that pairs people with digital tools to take care of the routine work, so teams can focus on decisions, relationships and the problems that require a human’s judgement.
Across Africa, many organisations are trying to grow while working with tight budgets, stretched teams and a young workforce coming into the market. Technology can ease some of that pressure, but only when it changes work flows instead of being treated as another quick software update.
Three things make the biggest difference: steering employees into work that actually needs their judgement, making sure these tools are easy for everyone to use, and building on dependable data so the system can be introduced gradually and confidently.
1. Lift your people into higher-value work
Consider that the tech has evolved beyond basic tasks. The real value lies in agents handling both the busy work — like gathering information, running approvals, and autonomously completing post-work summaries — and executing and supporting complex, strategic tasks. By augmenting our capabilities and focusing on the work that matters, AI empowers humans to move faster, think deeper, and connect more meaningfully, ensuring the future of work is profoundly human.
Africa needs this upskilling. The latest data shows AI and Big Data are among the fastest-growing competencies worldwide, as highlighted in the WEF’s Future of Jobs Report 2025. Yet the continent’s talent pipeline is struggling to keep up. The African Development Bank’s 2024 African Economic Outlook warns that digital-skills shortages are already slowing innovation and project delivery across the continent.
The corporate response to the future of work moves beyond external hiring by embracing the agentic enterprise, founded on the profound choice that we are going to be in command of AI, ensuring it is built to elevate people. Organisations who incentivise their employees to be in the driver seat of redesigning their roles to foster a true partnership where people and agents collaborate to drive value.
2. Make digital assistance available to everyone
Agentic assistance cannot only be the preserve of large corporations with dedicated IT teams. Africa’s smaller businesses, which drive the economy, employ millions, also need access to reliable digital support if they are to stay competitive. Many of these companies face real barriers: limited capital, inconsistent connectivity and small, overwhelmed teams.
To solve this, digital agents must be simple to set up and easy to guide. People should be able to create and adjust them using clear instructions. A sales manager should be able to build an assistant that prepares reports. A warehouse supervisor should be able to set up a tool that matches stock levels to delivery schedules.
It’s still up to companies to set the boundaries: what the tool may handle, what stays with a person, and where the line is. That includes deciding what it can access, keeping a record of its activity and making sure it follows the same rules as everyone else.
With those basics in place, the technology becomes far more useful. Smaller organisations, in particular, can move faster, cut down admin and improve service without needing a big team behind them.
3. Build trust through steady, agentic change
An agentic approach only works if the information supporting it is reliable. A digital assistant can’t generate reliable outcomes if the data it relies on is outdated or inconsistent, so the first step is simply getting your information in order. Clear, accurate data gives the assistant the context it needs to support people properly.
The next step is patience. Agentic tools shouldn’t be switched on everywhere at once. Start with one job, give the assistant responsibility for it, see how it performs and adjust as you go. When it proves itself, widen the scope. This gives the organisation time to learn what the tool can do and prevents unnecessary disruption.
People also need time to get used to working with these assistants. In most teams, employees end up adapting how the tools behave, by correcting them, showing them how specific tasks are done, and helping them settle into the workflow. It then becomes a partnership, not a human replacement.
As businesses are under pressure to deliver more with limited resources, an agentic model can help ease the burden. When routine work is handled consistently by a digital assistant, teams gain the time and focus to deal with the issues that require judgment, empathy and local knowledge.
Nothing dramatic is required: just good data, careful introduction and a workforce that understands how to guide the tools. With those factors in place, companies can work faster, reduce avoidable errors and give people room to do the work that strengthens relationships and supports long-term growth.
Linda Saunders, Country Manager & Senior Director Solution Engineering, Africa, Salesforce
Feature/OPED
Building 234 Solutions: A Response to Everyday Workforce Challenges
By Owoloye Emmanuel
Every business starts with a problem. For us, that problem was hiding in plain sight.
Across organisations, we kept seeing HR professionals, payroll teams, and business leaders spend significant time navigating processes that should be simpler. Employee records sat across multiple systems, payroll processes required manual intervention, and routine workforce tasks often became more complicated than they needed to be.
As businesses grow, workforce operations naturally become more complex. Yet many organisations still rely on disconnected tools and workflows that create unnecessary friction for both employers and employees.
The consequence is more than operational inefficiency. HR teams spend valuable time managing systems instead of supporting people. Business leaders struggle to access timely workforce insights, while employees experience delays in processes that should be seamless.
These weren’t isolated challenges. They were recurring realities across workplaces, regardless of industry or size.
That observation led us to a simple question: what if workforce management could be easier?
What if HR, payroll, and workforce operations could work together within a single, connected experience?
That question became the foundation for 234 Solutions.
We are building 234 Solutions with a clear belief that workplace technology should reduce complexity, not add to it. Our goal is to help organisations spend less time navigating processes and more time focusing on productivity, growth, and people.
As we prepare for launch, our focus remains simple: building practical solutions for real workplace challenges and helping organisations create better experiences for the people who power them every day.
Owoloye Emmanuel is the founder of 234 Solutions
Feature/OPED
The Role of TV in Preserving African Stories and Identity
Scroll through social media today, and you will notice something interesting: everyone is either reacting to a series, quoting a movie line, or debating a character as though they personally know them. Beneath the memes and binge-watch culture, however, lies something deeper. Television remains one of the most powerful tools shaping how Africans see themselves, remember their history, and tell their own stories. In a continent as diverse and expressive as Africa, that matters more than ever.
TV as a Cultural Archive, Not Just Entertainment
Long before streaming algorithms began shaping our viewing habits, television was already preserving African identity. From Nollywood dramas that capture the rhythm of everyday Lagos life to documentaries exploring Maasai traditions and Ghanaian folklore, TV has served as a living archive of the continent’s stories.
It preserves more than entertainment; it preserves language, culture, humour, values, and shared experiences. Unlike fleeting social media content, television allows stories to unfold with depth, exploring the realities of family, tradition, ambition, and modern African life without reducing them to stereotypes. That is the power of TV: preserving not just stories, but perspective.
Why Representation on TV Still Matters
There is a subtle but important truth: if people do not see themselves on screen, they may begin to believe their stories are not worth telling. This is why African TV content is more than entertainment; it is affirmation.
Seeing a character who speaks like you, struggles like you, or celebrates like your community does something powerful. It validates identity and challenges outdated narratives that have historically defined Africa through external lenses.
This is where MultiChoice Group, through platforms such as DStv and GOtv, plays an important role. They do not simply broadcast content; they help distribute cultural memory at scale.
GOtv, DStv, and the Everyday African Viewer
Think about a typical evening in many African homes: the TV is on in the background, someone is laughing at a comedy show, another person is watching a local series, and someone else is catching up on the news. That shared viewing experience remains very real.
Through platforms such as DStv and GOtv, African households are exposed to a blend of local storytelling and global content. More importantly, they have helped amplify African-produced content by bringing Nollywood films, African reality shows, talk shows, and documentaries into mainstream rotation.
It is not just about access. It is about visibility.
A young filmmaker in Lagos today is more likely to believe their story matters because they have seen similar stories broadcast widely. A child in Accra grows up hearing familiar accents and seeing environments that look like their own on screen, not as exceptions, but as the norm.
TV Is Also Shaping Modern African Identity
African identity is not static; it is evolving. Television reflects that evolution in real time.
Today, audiences see:
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Young Africans balancing tradition and modern dating culture
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Stories tackling mental health in African households
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Fashion and music influences spreading through TV series
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Political satire shaping public conversation
Conversations that were once confined to homes are now being explored on screen, giving audiences the language to discuss issues that were previously unspoken.
In many ways, television is doing what oral tradition has always done: passing stories, values, humour, warnings, and history from one generation to the next. The difference is that today’s griots are writers, directors, and broadcasters.
The Future: From Watching to Owning Our Narratives
The next stage of African storytelling is not just about being seen; it is about ownership.
As more African creators produce content and platforms continue to invest in regional storytelling, television becomes more than a mirror. It becomes a tool for shaping how Africa is represented to itself and to the world.
While streaming continues to grow, television, particularly accessible platforms such as GOtv, remains one of the most effective ways to reach everyday audiences across different income levels and regions. After all, storytelling only matters if people can access it.
African stories are not new. They have always existed in families, on streets, in markets, in history books, and through oral traditions. What television has done, and continues to do, is give those stories a stage wide enough for millions to experience them at once.
The next time you watch a local series or documentary on DStv or GOtv, remember that you are not just being entertained. You are participating in the preservation of African identity itself.
Feature/OPED
The Future of AI in Nigerian SMEs: Overcoming Barriers to Implementation
By Kehinde Ogundare
Ask a tech entrepreneur in San Francisco what AI means for their business, and they are likely to talk about competitive advantage, product differentiation, and scale. Ask a small business owner in Kano or Onitsha the same question, and the conversation shifts entirely.
For many Nigerian SMEs, the priority is keeping the lights on, managing costs, and finding sustainable ways to grow in a challenging economic environment. This difference in perspective explains why the global AI conversation, often shaped by assumptions about stable infrastructure, deep capital, and abundant technical talent, frequently fails to address the realities facing Nigerian SMEs.
This matters because Nigerian SMEs are not a peripheral concern. In 2024 alone, MSMEs contributed 46.32% to Nigeria’s GDP, accounting for 96.9% of businesses and 87.9% of employment. These businesses are the backbone of the Nigerian economy, and if AI is going to mean anything for Nigeria’s development, it has to work for them in the daily conditions they actually operate in.
However, research drawing on empirical data from 144 Nigerian SMEs found that inadequate infrastructure, low digital literacy, skills shortages, and regulatory gaps are collectively preventing them from meaningfully engaging with AI. Awareness of AI is high and growing. What is missing is a clear and honest conversation about what adoption actually requires in this specific context. The barriers are real, but none of them are insurmountable. The question is whether the tools, pricing models, and support structures being offered to Nigerian SMEs are designed with those barriers in mind, or whether they have been built for another market entirely.
Subscription models making AI affordable for small businesses
When most small business owners hear “AI,” they imagine expensive software, specialist consultants, and a hefty upfront bill.
That assumption is not entirely wrong, but it describes a particular way of buying technology, not AI itself. The shift that makes AI genuinely accessible at the SME level is the move away from large, one-time capital purchases towards tools that charge a predictable monthly subscription. Businesses can pay for what they use, scale back when necessary, and avoid the debt that a major technology investment can create.
The deeper opportunity here is consolidation. Many SMEs are already spending money across multiple disconnected tools—one for invoicing, another for customer records, another for stock tracking—none of which talk to each other. An integrated platform that handles several of these functions together, with AI built in, can actually cost less than the sum of those separate subscriptions while giving business owners a clearer picture of their operations.
With margins already under pressure, any technology a business adopts needs to visibly show an increase in productivity or bottom line. Subscription-based, integrated platforms, priced transparently and honestly, are the model that best fits this reality.
Infrastructure challenges demand a mobile-first approach
No conversation about technology in Nigeria is complete without confronting the infrastructure problem, and AI is no exception. Nigeria continues to face major infrastructure barriers, including limited broadband access, unreliable power supply, and high data costs, all of which constrain deeper AI adoption. These are structural features of the operating environment that any sensible technology strategy must account for today.
The electricity situation alone is significant. The World Bank estimates that the lack of stable electricity costs Nigeria’s economy approximately $26.2 billion annually, equivalent to about 2% of GDP, forcing many businesses to run on expensive diesel generators. That cost ripples outward.
In practical terms, AI tools built for Nigeria cannot assume a stable broadband connection or a computer that is always powered on. The tools that will actually get used are the ones that work on a smartphone, consume minimal data, and can function offline when connectivity drops, syncing back up when it returns. The mobile phone is already how many Nigerian SME owners run their businesses. AI that meets them there, rather than demanding infrastructure they do not have, is AI that has a genuine future in this market.
The direction is clear: build capability from within, using tools that make that possible. Recent AI performance research reveals that 64% of African workers are already actively using AI at work, signalling massive grassroots readiness and driving forward-thinking organisations across Nigeria, Kenya, and South Africa to aggressively prioritise internal upskilling frameworks to bridge the talent gap.
As the policy groundwork is being laid, the commercial ecosystem is beginning to respond. What remains is a clear-eyed acceptance that AI tools built for this market need to look different from those built for markets with different realities. Low cost, low bandwidth, and usability for non-technical people are not modest ambitions; they are the actual requirements. Build for those realities, and AI has a real future in Nigeria’s SME economy.
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