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AI Adoption: Businesses Express Worry Over Trust, Ethics, Data Security

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By Aduragbemi Omiyale

Though the adoption of artificial intelligence (AI) is growing by the day, business owners and organisations still nurse some resentment against it because of a few issues.

Research recently conducted by Salesforce showed that 77 per cent of business leaders interviewed cited nagging issues around trusted data and ethics that could grind their deployments to a halt.

However, nearly half of customer service teams, over two-fifths of salespeople, and a third of marketers say they’ve fully implemented AI to augment their work.

AI is‌ the most significant technology in generations, with one forecast projecting a net gain of more than $2 trillion in new business revenues by 2028 from Salesforce and its network of partners alone.

As enterprises across industries develop their AI strategies, leaders in customer-facing departments such as sales, service, and marketing are eager to use AI to drive internal efficiencies and revolutionise customer experiences, but a lack of trusted data could hamper AI ambitions because trust, data security, and transparency are at the heart of successful AI.

While the report found AI adoption rates are expected to climb dramatically, only 10 per cent of people today fully trust AI to help them make informed decisions, and 59 per cent of organisations said they lack the unified data strategies that boost AI’s reliability and accuracy.

According to the report, 74 percent of the general population is concerned about the unethical use of AI.

Companies that focus on end-user control are in the strongest position to build customer trust as they build their AI strategies, with 56 per cent of respondents to the same survey signalling their openness to AI under such circumstances.

“This is a pivotal moment for the world as business leaders across industries are looking to AI to unlock growth, efficiency, and customer loyalty,” Salesforce Director Solutions Engineering for Africa, Ms Linda Saunders, said.

“But success requires much more than an LLM. Enterprise deployments need trusted data, user access control, vector search, audit trails and citations, data masking, low-code builders, and seamless UI integration to succeed.

“Salesforce brings all of these pieces together with our Einstein 1 Platform, Data Cloud, Slack, and dozens of customisable, turnkey prompts and actions offered across our clouds,” she added.

“In an era where AI is increasingly woven into business tools, maintaining trust and clarity in communications is rising to the forefront of concerns. That’s why integrating an ai detector into your content workflow can help spot automated text and preserve both integrity and customer confidence,” it was stated further.

The Trends in AI for CRM report analysed statistics from several studies. They found companies worried they could miss out on the opportunities that generative AI presents if data underpinning large language models (LLMs) isn’t grounded in their trusted customer records.

At the same time, respondents expressed ongoing concerns about a lack of clear company policies to govern the ethical use of this innovation, as well as a complex vendor landscape of LLMs that prompted 80 per cent of enterprises to report they currently use multiple models.

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Finance Ministry Directs Shippers, Airlines to Submit Manifests via Single Window Project

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NLNG Shipping Arm

By Adedapo Adesanya

The Ministry of Finance has directed all shipping companies and airlines operating in Nigeria to submit their manifests through the Single Window Project (SWP) as part of efforts to strengthen cargo tracking and transparency.

The submission of shipping manifests before the change of policy was handled exclusively by the Nigeria Customs Service (NCS) for onward cargo processing and port clearance.

However, following a memo from late last year signed by the Minister of Finance and Coordinating Minister of the Economy, Mr Wale Edun, all shipping firms and airlines were directed to integrate with the National Single Window platform to ensure seamless Manifests submission.

“I would like to bring to your attention that His Excellency, President Bola Ahmed Tinubu inaugurated the National Single Window (NSW) Project on the 16th of April 2024.

The NSW Project aims to streamline and automate import and export processes at Nigeria’s entry & exit ports, with the dual goals of enhancing trade facilitation and increasing government revenue.

“By integrating the operations of multiple government agencies involved in trade processes on one platform, the NSW platform will ensure faster clearance of goods and services, improve operational efficiencies at the imports and significantly reduce bureaucratic bottlenecks.

“Key components of the Single Window as defined by the World Trade Organisation (WTO) and World Customs Organisation (WCO) include: (a) a single-entry point i.e. traders, shipping lines, airlines and other stakeholders should submit all required import and export documentation through a single-entry point on a centralized digital platform, and (b) single submission i.e. all documentation should only be submitted once and data only entered once.

“As a result, the NSW Platform will be the single-entry point of submission for all Sea and Air Manifests. Therefore, all shipping lines and airlines are therefore directed to integrate with the NSW Platform to ensure seamless Manifests submission,” parts of the memo read.

The Comptroller-General of the NCS, the chairman of the Nigerian Revenue Service (NRS), the Managing Director of the Nigerian Ports Authority (NPA), the Managing Director of the Federal Airports Authority of Nigeria (FAAN) and the Director General of the Nigerian Maritime Administration and Safety Agency (NIMASA) were copied in the memo.

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Dangote Drags ex-NMDPRA Boss Farouk Ahmed to EFCC

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By Aduragbemi Omiyale

The petition written against the immediate past chief executive of the Midstream Downstream Petroleum Regulatory Authority (NMDPRA), Mr Farouk Ahmed, which was withdrawn from the Independent Corrupt Practices and Other Related Offences Commission (ICPC), has now been taken to the Economic and Financial Crimes Commission (EFCC).

The letter was written by the chairman of Dangote Industries Limited (DIL), Mr Aliko Dangote. It contained allegations of allegations of abuse of office and corrupt enrichment against Mr Ahmed.

The petition led to the resignation of the former NMDPRA chief from office last month.

It was gathered that Mr Dangote, through his legal representative, filed a formal corruption petition against him at the headquarters of the EFCC, with specific plea of prosecuting Mr Ahmed if found culpable.

The businessman said the withdrawal of the petition from the ICPC was a strategic move aimed at accelerating the prosecution process.

 In the petition signed by his lead counsel Mr O.J. Onoja (SAN), Mr Dangote noted that, “We make bold to state that the commission is strategically positioned along with sister agencies to prosecute financial crimes and corruption related offences, and upon establishing a prima facie case, the courts do not hesitate to punish offenders. See Lawan v. F.R.N (2024) 12 NWLR (Pt. 1953) 501 and Shema v. F.R.N. (2018) 9 NWLR (Pt.1624)337.”

He further urged the anti-money laundering agency, under the leadership of Mr Olanipekun Olukoyede, “…to investigate the complaint of Abuse of Office and Corruption against Engr. Farouk Ahmed and to accordingly prosecute him if found wanting.”

“The commission’s firm resolve in handling this matter with dispatch is not only imperative and expedient but will also serve as a deterrent to other public officers out there with such corrupt proneness and tendencies,” he added.

Recall that on December 14, 2025, Mr Dangote raised concerns about Mr. Ahmed’s financial dealings, alleging that the former regulator is living far beyond his legitimate means.

According to him, four of Mr Ahmed’s children attended elite secondary schools in Switzerland, incurring costs running into several millions of dollars—an expenditure that raises questions about potential conflicts of interest and the integrity of regulatory oversight in the downstream petroleum industry.

Mr Dangote listed the schools attended by Mr. Ahmed’s children: Faisal Farouk (Montreux School), Farouk Jr. (Aiglon College), Ashraf Farouk (Institut Le Rosey), and Farhana Farouk (La Garenne International School), noting that each child spent six years in these institutions. He estimated annual tuition, travel, and upkeep per child at $200,000, totaling approximately $5 million for their secondary education.

Additionally, he alleged that Mr Ahmed spent another $2 million on tertiary education for the four children, including $210,000 for Faisal’s 2025 Harvard MBA program.

“Nigerians deserve to know the source of these funds, especially when many parents in Mr Ahmed’s home state of Sokoto struggle to pay as little as N10,000 in school fees,” Mr Dangote stated.

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Chimamanda Ngozi Adichie Loses One of Twin Sons After Brief Illness

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Chimamanda Ngozi Adichie

By Adedapo Adesanya

Nigerian author, Ms Chimamanda Ngozi Adichie, and her husband, Dr Ivara Esege, have lost one of their twin sons, Nkanu Nnamdi.

According to a statement issued on Thursday by Ms Omawumi Ogbe, on behalf of the family, the 21-month-old baby passed away on Wednesday, January 7, 2026, after a brief illness.

The statement said the family is devastated by the loss, and requested that their privacy be respected during this difficult time.

“We’re deeply saddened to confirm the passing of one of Ms Chimamanda Ngozi Adichie and Dr Ivara Esege’s twin boys, Nkanu Nnamdi, who passed on Wednesday, 7th of January 2026, after a brief illness. He was 21 months old.

“The family is devastated by this profound loss, and we request that their privacy be respected during this incredibly difficult time.

“We ask for your grace and prayers as they mourn in private.

“No further statements will be made, and we thank the public and the media for respecting their need for seclusion during this period of immense grief,” the statement read.

Ms Adichie is known for works including Half of a Yellow Sun, Americanah and her 2012 Ted Talk and essay We Should All Be Feminists, which was sampled by Beyoncé on her 2013 song Flawless.

The 48 year old writer had her first child, a daughter, in 2016. In 2024, her twin boys were born using a surrogate.

In 2020, her 2006 novel Half of a Yellow Sun was voted the best book to have won the Women’s Prize for Fiction in its 25-year history.

Her latest book, Dream Count, was published in 2025.

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