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AXA’s CCO Rashidat Adebisi Champions Customer-Centric Digitisation at FITC

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AXA CCO Rashidat Adebisi

The Chief Client Officer (CCO) of AXA Mansard Insurance Plc, Rashidat Adebisi, has stressed the critical role of digital transparency and value chain integration of technology in the industry’s transformation journey.

Ms Adebisi, who was one of the speakers at the launch of the Financial Institution Training Centre (FITC) 2024 Insurance Chief Executive Officer and Industry Report, challenged insurers to prioritize behavioural insights and transparency in product development by ensuring that technology serves customers’ needs rather than simply optimizing sales.

Speaking on the theme of Driving Sustainable Growth in the Insurance Industry through Digitization, Collaboration, and Customer-Centric Strategies, Ms Adebisi said as the insurance industry embraces digitization, it must apply the same rigour to understanding customer behaviour and needs, noting that this approach is the surest way to build customers’ confidence in the sector.

“Our focus should be on creating products that customers want to buy, not just the ones we want to sell. Digitization should not be an excuse to strip away customer benefits in pursuit of lower prices; it must be a tool for building trust,” she said.

Ms Adebisi, a thought leader in the insurance industry, further called on stakeholders to look beyond product distribution and harness technology for a more holistic transformation, including claims management and customer engagement.

She also challenged the industry to rethink microinsurance, arguing that while it focuses on low-income markets, a broader inclusive insurance approach is necessary to bridge protection gaps across all segments of Nigerian society.

“At AXA, we believe that sustainable growth in insurance must driven by true inclusiveness. Inclusive insurance addresses gaps across all segments of society, not the lower, small-case approach of microinsurance only.

“While microinsurance has a place in our market, an inclusive insurance approach opens us up to the fact that there are people across the various segments of our society who do not have any form of protection,” she argued.

“Only a few Nigerians have more than two insurance policies, and most of the policies are even those bought for them by their organizations. What this shows is that social class is not equal to insurance inclusivity.

“So, if we focus on microinsurance as we currently operate it, we might be looking at the tree and missing the forest,” the insurance expert stated.

She said AXA’s approach has been to focus on inclusion, noting that the company partnerships with the telcos and fintechs have been very instrumental in driving that agenda.

“Our partnerships with insuretechs, fintechs, telcos, and our home-grown tech solutions have provided us with opportunities to bring in more people who are first-time buyers of insurance.

“This is not a matter of case sizes but the fact that we have been able to reach urban youth, gig workers, informal sector operators, and rural dwellers with insurance. These customers cut across different age ranges and socio-economic classes,” the AXA Mansard’s top shot said.

She urged the regulators to embark on the transformation journey with the sector, explaining that a punitive-measure-first approach to innovation will stifle the industry more than unlock its potential.

“Our regulator has already put in place most of the enabling frameworks and policies including a sandbox. “We now need to collaboratively work to ensure that we harness the benefits of technology for our industry,” she concluded.

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NCSP Strengthens Strategic Investment Cooperation With China

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trade relations between Nigeria and China

By Adedapo Adesanya

The Nigeria–China Strategic Partnership (NCSP) recently hosted a high-level delegation from Newryton International Industrial Development Company Limited, a leading Chinese investment and industrial development consortium, to advance discussions on deepening bilateral trade, industrial cooperation, and development financing between both countries.

The Newryton delegation, led by Mr David Chen, Assistant Secretary-General of the China Hainan Investment Council, had earlier engaged with the Nigerian Association of Commerce, Industry, Mines and Agriculture (NACCIMA). They were accompanied to the NCSP by Mr Joe Onyuike, Vice-Chairman of NACCIMA’s Agriculture and Livestock Trade Group, who conveyed NACCIMA’s support for the delegation’s engagements.

Discussions centered on the establishment of a Nigeria–China Trade and Investment Platform, including a proposed Promotion Centre in China to support Nigerian products, investors, and state governments.

The consortium also presented opportunities within Hainan Province’s Free Trade Port (FTP), which offers preferential policies that Nigerian businesses can leverage to expand exports and attract new investments.

In his address on behalf of Newryton, Mr Pong outlined plans to collaborate with NCSP in accessing FOCAC-supported financing for strategic investments in agriculture, energy, mining, solid minerals processing, and related sectors. The delegation identified aquaculture as a key area of interest and referenced the forthcoming Global Aquaculture Conference in Hainan Province, encouraging Nigerian stakeholders to participate.

They also expressed readiness to strengthen cooperation in vocational training and employment under the Belt and Road Initiative (BRI).

Welcoming the delegation on behalf of the Director-General, Martins Olajide, NCSP’s Head of Internal Operations, reaffirmed the organisation’s commitment to fostering mutually beneficial partnerships.

He highlighted NCSP’s strong interest in the proposed Nigeria–China Trade and Investment Platform and the development of the Nigerian Oil Palm Industrial Park as a flagship demonstration project.

Also speaking at the meeting, Ms Judy Melifonwu, NCSP’s Head of International Relations, underscored the opportunities presented by China’s zero-tariff policy and the forthcoming NAQS–GACC protocol on the export of Nigerian aquaculture products. She noted that these frameworks would significantly enhance Nigeria’s competitiveness in emerging global markets.

Both parties expressed commitment to advancing discussions toward a structured cooperation framework covering all priority areas.

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UKNIAF Marks Six Years Infrastructure Support to Nigeria

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By Adedapo Adesanya

The United Kingdom–Nigeria Infrastructure Advisory Facility (UKNIAF), established in 2019 as part of a 16-year legacy of UK-funded infrastructure support to Nigeria, convened over 100 senior stakeholders on Tuesday, December 2, to review its progress and formally close out its current phase of operations.

The event brought together representatives from federal and state governments, development partners, development finance institutions, and the private sector to reflect on UKNIAF’s work across the power, infrastructure finance, and roads sectors. Discussions focused on institutional reforms, capacity development, and the sustainability of tools and processes introduced over the past six years.

Since inception, UKNIAF has delivered targeted technical assistance designed to embed evidence-based reforms, data-driven decision-making, and improved institutional performance. Its interventions have mobilised significant financing, strengthened regulatory and planning systems, and enhanced investor readiness across multiple infrastructure markets.

In the power sector, participants highlighted landmark achievements including the development of Nigeria’s first Integrated Resource Plan, which outlines a least-cost and low-carbon pathway for expanding electricity supply. UKNIAF also supported the Nigerian Electricity Regulatory Commission (NERC) in building advanced real-time data capabilities for tariff monitoring, grid management, and outage tracking. The programme enabled pioneering states to establish their own electricity markets following constitutional reforms.

In infrastructure finance, UKNIAF was recognised for strengthening project preparation systems and enabling access to capital. Notable accomplishments include supporting the mobilisation of $75 million from the African Development Bank to the Special Agro-Industrial Processing Zone (SAPZ) programme in two states, and accelerating mini-grid and solar deployment through improved technical standards at the Rural Electrification Agency (REA).

UKNIAF also designed a national project preparation facility, for which N21 billion was allocated in both the 2024 and 2025 budgets to build a pipeline of bankable projects.

Speaking on this, Mr Frank Edozie, UKNIAF Team Lead, described the programme’s close-out as a “handover for sustained delivery,” emphasising that strengthened institutions now hold tools that make Nigeria’s infrastructure landscape more transparent, climate-smart, and investor-ready.

On his part, the Minister of Power, Mr Adebayo Adelabu, commended the programme, noting that its technical assistance and advisory services had helped lay the foundation for a sustainable and inclusive electricity supply industry.

Mrs Cynthia Rowe, Head of Development Corporation at the UK Foreign, Commonwealth and Development Office (FCDO) in Nigeria, praised the partnership, highlighting achievements ranging from state-level electricity market reforms to unlocking major financing and designing Nigeria’s Climate Change Fund.

Enugu State Secretary to the State Government, Professor Chidiebere Onyia, underscored the lasting influence of the programme, stating that UKNIAF’s impact continues through the expertise and leadership transferred to national and sub-national institutions.

The close-out event reaffirmed stakeholders’ commitment to sustaining tools, reforms, and knowledge products developed under UKNIAF, while strengthening collaboration among public, private, and development actors in the infrastructure ecosystem.

Participants included federal and state agencies such as the Nigeria Governors’ Forum, Federal Ministry of Power, Ministry of Finance, NERC, REA, and the Transmission Company of Nigeria, alongside development partners including the African Development Bank, World Bank, and IFC, as well as private sector and civil society stakeholders.

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Dangote Refinery Reduces PMS Pump Price to N699 Per Litre

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By Aduragbemi Omiyale

The gantry price of Premium Motor Spirit (PMS), otherwise known as petrol, has been slashed by the Dangote Petroleum Refinery.

The Lagos-based oil facility brought down the ex-depot price of the petroleum product by 15.58 per cent or N129 per litre to N828 per litre.

Though the company had yet to release an official statement on this development, real-time market data on Petroleumprice.ng on Friday showed the new price.

Punch reports that data from the platform also showed fresh reductions across several private depots following the refinery’s latest review.

Sigmund Depot cut its ex-depot price by N4 to N824 per litre, Bulk Strategic dropped its price by N3, and TechnoOil slashed its by N15.

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