Comviva Unveils Unified Digital Experience Platform

Image

By Modupe Gbadeyanka

A powerful, but yet simple to use Unified Digital Experience Platform (UDxP) that will accelerate a CSP’s journey into digital services has been launched by global leader in providing mobility solutions, Comviva.

This new initiative enables the firm to deliver an integrated, automated, intelligent bouquet of services to customers, while ensuring a frictionless experience across channels.

Telecom service providers have provided the backbone to digitization for many industries. However, they have been slow to digitize their own operations and offerings, putting them at risk of becoming minor players in the emerging digital economy, leading them to lose market share and revenues. Comviva’s UDxP platform will help operators rise up the value chain by accelerating them on a more sustainable growth path in an increasingly digital world.

Speaking on the launch, Amit Sanyal, VP & Executive Head – Consumer Value Solutions at Comviva said, “In today’s digital world, communications service providers have to reimagine their business models to survive the twin threat of decreasing ARPUs and increasing OTT threat.”

“In this shifting paradigm, digital self-care will help service providers to drive the shift from connectivity to capitalizing on digital demand.

“We are excited to launch UDxP platform which provides the emerging digital customer with the convenience, choice and the means to instant gratification that are the cornerstones of a digitally driven business,” Sanyal added.

UDxP consolidates telecom offerings via an integrated digital platform which empowers retail and enterprise customers to control and manage multiple services through digital self-care on their preferred channel such as mobile, web, smart-watches, USSD or SMS.

The high degree of personalization available on digital self- care through new technologies like AI and machine learning will allow operators to provide improved service levels based on deep actionable insights comparable to industry disruptors.

As faster time to market is an important pre-requisite for provisioning digital services, Comviva’s UDxP platform provides pre-built self-care modules, as well as a smart integration layer based on XSLT for ensuring faster time to market through efficient and rapid integrations. This allows the digital service provider to launch services quickly and efficiently, without disrupting business flows.

On the revenue front, UDxP provides engagement and re-engagement modules to ensure an operator’s average revenue per user (ARPU) is enhanced and return on investment is improved.

Share
Related Stories
Image
29-November-2023

JUST IN: Tinubu at National Assembly to Present 2024 Budget

By Dipo Olowookere President Bola Tinubu has arrived at the National Assembly to present the 2024 Appropriation Bill to the federal lawmakers. The President got to the parliament at about a few minutes past 11 am on Wednesday, November 29, 2023, and was accompanied by the Vice President, Mr Kashim Shettima; his Chief of Staff, Mr Femi Gbajabiamila; the National Chairman of the ruling All Progressives Congress (APC), Mr Abdullahi Gandoje; and the Secretary to the Government of the Federation (SGF), Mr George Akume; among others. He is expected to present the 2024 budget of N27.5 trillion to a joint

Image
26-November-2023

SERAP Wants World Bank to Halt Loans to Nigeria

By Adedapo Adesanya The Socio-Economic Rights and Accountability Project (SERAP) has written to the World Bank to suspend issuing loans to Nigeria’s 36 states over allegations of mismanaging public funds which may include loans obtained from the institution. In the letter dated November 25, 2023, the group specifically wants the bank’s President, Mr Ajay Banga, “to promptly, transparently and effectively conduct an investigation into the spending of loans and other facilities by the country’s 36 state governors and to suspend any loans and funding if there is relevant admissible evidence of mismanagement or diversion of public funds by any of

Image
23-November-2023

Utomi Wants Lagos to Lead Movement Against Environmental Injustice

By Modupe Gbadeyanka The Programme Coordinator for Media and Policy at the Social and Economic Justice Advocacy (SEJA), Mr Jerome-Mario Utomi, has challenged the Lagos State government to lead the movement against environmental injustice. Mr Utomi, while speaking on Tuesday as a panellist at the Institute for Housing and Urban Development Studies (IHS), Erasmus University, Rotterdam, the Netherlands, also advised the government to stop being the coach and captain during environmental conversations. At the panel discussion themed “The role of multi-stakeholder engagement in achieving environmental justice, he noted engagement and collaboration have been overused by those in the position of

Image
23-November-2023

COP28: Nigeria to Prioritise Funding for Energy Transition Plan

By Adedapo Adesanya The Nigerian government has outlined its priorities for the upcoming 28th Conference of Parties (COP) in Dubai, the United Arab Emirates (UAE). Speaking to journalists at a pre-COP workshop organised by the National Council on Climate Change (NCCC), the Director General of the council, Mr Salisu Dahiru, said the country has a number of issues dear to its economy and journey towards climate resilience that it hopes to achieve at COP28. COP 28 is the United Nations Climate Change Conference taking place from November 30 to December 12. COP takes place every year and is the world’s

More Stories
Image
18-December-2017

Nigeria’s Inflation Eases to 15.90% in November

**As Food Index Slows to 20.30% By Modupe Gbadeyanka Data released by the National Bureau of Statistics (NBS) on Sunday night has revealed that in the month of November 2017, the headline inflation slightly dropped to 15.90 percent. This was 0.01 percent points lower than the rate recorded in October, 15.91 percent, making it the 10th consecutive disinflation (slowdown in the inflation rate though still positive) in headline year on year inflation since January 2017. According to the stats office, increases were recorded in all COICOP divisions that yield the headline index. On a month-on-month basis, the headline index increased

Image
21-July-2023

Agusto Assigns ESG Score of 2 to Fidelity Bank

By Aduragbemi Omiyale An ESG score of 2 has been assigned to Fidelity Bank Plc by a local reputable rating agency, Agusto & Co, after affirming that environmental, social and governance (ESG) issues have minimal contribution to the bank’s credit rating. In a statement, the pan-African credit rating company also affirmed Fidelity Bank’s ‘A’ rating with a stable outlook. It explained that the rating was affirmed because of the lender’s “improved profitability, strong ability to refinance, adequate capitalisation and low level of impaired credits.” Fidelity Bank is a full-fledged commercial bank operating in Nigeria with over 7.5 million customers serviced

Image
10-April-2022

NDLEA Seizes 101 Parcels of Cocaine, Others

By Adedapo Adesanya The National Drug Law Enforcement Agency (NDLEA) has intercepted 101 parcels of cocaine concealed in children’s duvets at the Murtala Muhammed International Airport, Lagos. This was disclosed by the spokesman of the agency, Mr Femi Babafemi, via a statement on Sunday. He noted that the illicit drug was brought into the country by a 52-year-old returnee from Brazil, Mr Akudirinwa Hilary Uchenna, who hails from the Oru East Local Government Area of Imo State. Mr Uchenna was arrested on Saturday at the D-Arrival Hall of the Lagos airport upon his return from Sao Paulo, Brazil via Doha

Image
15-March-2017

Four Female Bombers Strike in Borno

By Modupe Gbadeyanka A suicide bomb attack in the early hours of Wednesday has left at least two persons dead in Borno State. It was gathered that four female suicide bombers carried out the attacks at about 1:15am today. The unfortunate incident took place at Usmanti along Muna Garage axis, Maiduguri in Borno State. Two men were reportedly killed due to the explosion while about 16 injured people were administered with the first aid. Spokesperson of the National Emergency Management Agency (NEMA) North-East zone, Mr Abdulkadir Ibrahim, confirmed the evacuations of the bodies and the injured who have been taken

Image
11-August-2019

CBN Pumps $280.04m, CNY 28.3m into Retail SMIS

By Dipo Olowookere The sum of $280.04 million and CNY 28.3million were on Friday injected into the Retail Secondary Market Intervention Sales (SMIS) by the Central Bank of Nigeria (CBN). The interventions in the inter-bank foreign exchange market by the CBN were done to meet demands of customers in the agricultural and raw materials sectors as well as Renminbi-denominated Letters of Credit. Director of Corporate Communications Department at the apex bank, Mr Isaac Okorafor, stated in a statement on Friday reiterated assurances that the bank’s management would remain committed to ensuring that all the sectors of the forex market continue

Image
22-February-2017

MTN Nigeria, Lumos Launch Mobile Electricity Package

By Dipo Olowookere A mobile solar electricity solution for the benefit of families and businesses around the country has been launched by MTN Nigeria in collaboration with Lumos. The initiative was unveiled in Abuja on Monday, February 20, 2017 and was witnessed by senior officials of the two firms. MTN Nigeria is one of the leading telecoms companies in Nigeria, while Lumos is a world renowned solar architect. The Lumos Mobile Electricity Service, powered by MTN, hopes to be a catalyst for growth, poised to improve the daily lives of Nigerians. It would give Nigerians the opportunity to enjoy accessible,

Image
20-January-2022

Simi, D’Banj Join Obi Asika as Nigerian Idol Season 7 Judges

By Aduragbemi Omiyale The duo of D’Bank and Simi will be on the Nigerian Idol Season 7 premiering on Sunday, February 6, 2022, as judges, the organisers have confirmed. This means Seyi Shay and DJ Sose, who were on the music talent hunt reality show in season 6, will not be returning, though Obi Asika, a music executive, was retained as well as the anchor, IK Osakioduwa. A statement issued on Wednesday disclosed that the winner of the programme will go home with N100 million, higher than the grand prize for last year. The last edition was won by Kingdom

Image
14-June-2017

How First-time Parents can Financially Prepare For Newborn

By Adeniyi Ogunfowoke Congratulations! In the next few months, your first piccaninny will be in your hands. You will be unable to control your joy and of course, you have thought of different things you will do for your newborn. This is why preparing for a baby takes a lot of work, planning, and energy. For your plans to come to fruition, you need money. So, whether you are a first time parent or planning to have one in the future, Jumia Travel, the leading online travel agency, shares ways to financially prepare for a newborn especially if you are

Ad
Ad
Recent Stories
Image
30-November-2023

Why Environmental Injustice Flourishes In Nigeria

By Jerome-Mario Utomi Recently, precisely on Tuesday, November 21, 2023, I participated as a panellist at the Institute for Housing and Urban Development Studies (IHS), Erasmus University, Rotterdam, Netherlands, a panel discussion on The role of multi-stakeholder engagement in achieving environmental justice. The gathering, which was held in Victoria Island, Lagos, formed part of training on Environmental Justice: Reducing Ecological and Social Inequalities through Effective and Participatory Land Governance. Essentially, in my private study/preparation for the programme, the need to domesticate the subject became paramount to me. To achieve this objective; the following questions came flooding; what is environmental justice?

Image
30-November-2023

NAICOM Asks Insurance Companies to Tackle Unpaid Claims

By Adedapo Adesanya The boards of insurance companies operating in the country have been charged by the National Insurance Commission (NAICOM) to embrace the measures put in place to tackle the challenges of unpaid claims. The Commissioner for Insurance, Mr Sunday Thomas, expressed worry over the number of outstanding claims in the sector despite efforts by the regulator to address the issue. Mr Thomas, who is also the chief executive of NAICOM, said the organisation, in collaboration with members of the Insurers’ Committee, has taken decisions and incepted measures designed to tame the menace of unpaid claims. Speaking at the

Image
30-November-2023

House of Reps to Halt IOCs from Selling Oil Assets

By Adedapo Adesanya The House of Representatives has pledged to stop international oil companies (IOCs) operating in the Niger Delta from divestment of their offshore assets without being accountable to the environment. The Chairman of the House of Reps Committee on Host Communities, Mr Dumnamene Dekor, said this during a technical session on the implementation of the Host Communities Development Trusts (HCDT), organised by Spaces for Change (S4C) with support from Ford Foundation. Mr Dekor raised the alarm that since the passage of the Petroleum Industry Act in 2021, host communities have not experienced any positive change, rather have remained

Image
30-November-2023

Fidelity Bank Signs UN Principles for Responsible Banking

By Modupe Gbadeyanka A Nigerian lender, Fidelity Bank Plc, has agreed to adopt the single framework for a sustainable banking industry developed through collaboration between banks worldwide and the United Nations Environment Programme Finance Initiative (UNEP FI). Called the UN Principles for Responsible Banking (PRB), the initiative is a structure for ensuring that banks’ strategy and practices align with the vision society has set out for its future in the UN Sustainable Development Goals and the Paris Climate Agreement. Banks which have signed the principles commit to being ambitious in their sustainability strategies, working to mainstream and embed sustainability into

Image
30-November-2023

Morayo Afolabi-Brown Becomes TVC Entertainment Managing Director

By Modupe Gbadeyanka A popular talk show host, Mrs Morayo Afolabi-Brown, has been appointed as the Managing Director of TVC Entertainment (TVCe). The channel is the entertainment subsidiary of the Lagos-based broadcast media platform, TVC Communications. Mrs Afolabi-Brown is the co-anchor of the famous morning show on TVC, Your View, which has won several awards. Confirming her appointment on Thursday, she said, “I am excitingly pleased to announce my recent appointment as the Managing Director of TVCe, the Entertainment Channel of TVC Communications. “This is a new chapter in my career. I am exceedingly grateful to the board for entrusting

Image
30-November-2023

Tinubu Eyes Macroeconomic Stability, Better Investment Environment With 2024 Budget

By Aduragbemi Omiyale President Bola Tinubu has said the 2024 budget presented to the joint session of the National Assembly on Wednesday was designed to achieve macroeconomic stability, a better investment environment, greater access to social security, poverty reduction and enhanced human capital development. According to him, if these goals are achieved, the standard of living of Nigerians will improve and the citizens will enjoy the dividends of democracy. While presenting the 2024 Appropriation Bills to the parliament yesterday, the President said this was why he christened the budget proposal as the Budget of Renewed Hope. Mr Tinubu told the

Image
30-November-2023

FIRS Wants EFCC Backing to Track, Prosecute Tax Evaders, Others

By Modupe Gbadeyanka The chairman of the Federal Inland Revenue Service (FIRS), Mr Zacch Adedeji, has asked his counterpart in the Economic and Financial Crimes Commission (EFCC), Mr Ola Olukoyede, to support his agency to achieve the Renewed Hope Agenda of President Bola Tinubu, who appointed both of them. Speaking during a courtesy visit to the headquarters of the anti-money laundering firm, Mr Adedeji said the EFCC has a role in ensuring that taxpayers’ funds are “judiciously utilised in line with the social contract with the people.” He assured that the FIRS would continue to strive to raise the revenue

Image
30-November-2023

COP28: Tinubu Seeks Funding, Technical Support in Dubai

By Adedapo Adesanya President Bola Tinubu on Wednesday departed Abuja for Dubai, the United Arab Emirates, to attend the COP28 Climate Summit which takes place from December 1 —2, 2023, with the theme Unite, Act, and Deliver. According to the presidential spokesman, Mr Ajuri Ngelale, the President will be using the platform to advocate for funding as well as technical support to tackle the array of climate problems facing the country. He said Mr Tinubu was “mindful of the severe impact of climate change on Nigeria, such as desertification, flooding, erosion, drought, and national security risks arising therefrom, will maximise

Image
30-November-2023

Access Bank Reaffirms Resolve to Promote Knowledge, Integrity

By Modupe Gbadeyanka Access Bank Plc has expressed its determination to support initiatives that promote knowledge, integrity, and the enduring legacy of excellence in the legal profession. The chief executive of Access Holdings, the parent firm of the lender, Mr Herbert Wigwe, while speaking at the launch of a book to honour Justice Amina Adamu Augie on Tuesday, November 28, 2023, said the financial institution has a strong affinity for the preservation and advancement of country’s judicial heritage. “We are proud to support the launch of Wisdom and Integrity: The Legacy of Honourable Justice Amina Adamu Augie JSC CON Through

Image
30-November-2023

FrieslandCampina Triggers 0.54% Rise at Alternative Stock Market

By Adedapo Adesanya A milk-producing company, FrieslandCampina Wamco Nigeria, helped the NASD Over-the-Counter (OTC) Securities Exchange return to the green territory by 0.54 per cent on Wednesday, November 29. The firm improved its value by N3.50 in the midweek session to settle at N73.50 per share compared with the previous day’s closing price of N70.00 per share. It suppressed the 10 Kobo decline posted by Central Securities Clearing System (CSCS) Plc, which ended lower at N17.00 per unit versus Tuesday’s value of N17.10 per unit. Consequently, the market capitalisation of the alternative stock exchange went up by N6.28 billion to