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DisCos Must Promptly Respond to Customers’ Complaints—FCCPC

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ikeja electric Customers’ Complaints

By Aduragbemi Omiyale

Electricity distribution companies (DisCos) in the country have been charged to respond to customers’ complaints quickly for better service delivery.

This task was given to the energy firms by the Federal Competition and Consumer Protection Commission (FCCPC), which said the companies must design a quick response mechanism to address issues from their customers.

Speaking last Saturday at a four-day one-stop-shop for addressing billing, metering, transformer, connection, disconnection, customer service and other electricity consumer issues in Ikeja Electric coverage areas, the acting executive chairman of FCCPC, Mr Adamu Abdullahi, said the highest number of complaints received by the commission was on the power sector, which created more concerns to call for the forum.

He said his organisation would get commitment from discos on a time frame within which such complaints have to be resolved.

“The major complaints received from all over the country are on over billing, community transformer problems, disregard of metering and regulations from NERC concerning disconnection, energy tapping, tariff band classification

“Other issues also had to do with account reconciliation, adjustment bottlenecks, disconnection without notice, and billing before connection of the billed property with electricity.

“These are issues that are very serious for consumers, and when they request reconciliation most time the DISCOs are not forthcoming.

“That is why complaints are brought to the NERC and FCCPC, which is the last resort apart from the court,” he said.

The FCCPC boss, however, advised Discos to be more forthcoming in addressing customers’ complaints quickly, adding, “This is not our core competence.”

“They have the primary responsibility of offering services to their consumers and resolving these complaints.

“The consumers should have confidence in their service providers and feel free to complain to them first because that is what the law says.

“We appeal to the complainants not to take the law into their own hands but ensure that they lodge their complaints in the right manner.

“We are here to resolve the issues. To sit down with complainers and the people who would normally resolve these complaints.

“We resolved all these problems in these few days we are here or give a timeline to dispose of the complaints. If they fail, you are free to report to our Lagos office.

“We give you the assurance that specifically we are here for you. Please free to use our services.

“We are always on the ground 24/7 to sort your problems. We will ensure that whoever that is not doing the right things is made to do what is right,” he added.

“We thank our colleagues in the process of resolving these issues, the NERC, NEMSA, and the DISCOs themselves, for finding time to come here.

“We give you the reassurances that we will do whatever that are within our power to resolve your issues and whatever that is not resolved please report to us.

“We are here for customers, so feel free to let us know your problems, and we will resolve them,” he emphasised.

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Desmond Elliot Denies Withdrawing from Surulere 1 APC Primary Race

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desmond elliot

By Modupe Gbadeyanka

Nollywood star-turned politician, Mr Desmond Elliott, has said he did not withdraw from the primary election of the All Progressives Congress (APC) to elect a candidate for the Lagos State House of Assembly Surulere Constituency 1.

Earlier on Wednesday, the actor released a video where he said he was not participating in the exercise after he alleged intimidation of his supporters.

But moments later, after videos started emerging that his opponent, Ms Barakat Odunuga-Bakare, had clinched the party’s ticket for the proper election in 2027, Mr Elliot said he never stepped down.

In a statement shared on his social media platform, X, formerly Twitter, the movie star described reports of his purported withdrawal from the race as “misleading,” saying they were “deliberate misrepresentations” of his stance in the video.

“We wish to categorically state that Desmond Elliott did not withdraw or step down from the race,” a part of the statement signed by the Concerned Supporters and Stakeholders in Surulere Constituency 1 noted.

“For the avoidance of doubt, what Desmond Elliott communicated in the video posted on his official X (formerly Twitter) handle, @DesmondOElliot, was his deep concern over the deliberate exclusion and intimidation of his supporters, many of whom were denied access to the designated voting venues, particularly in Ward F2 and Ward F3.

“These unfortunate developments created an atmosphere of tension and raised legitimate fears of a possible breakdown of law and order. In light of these troubling circumstances, Desmond Elliott, acting responsibly and in the interest of peace, urged his agents and supporters to withdraw from the immediate voting environment to prevent escalation and to avoid any form of violence or chaos.

“His decision was one of statesmanship and restraint—not a concession, withdrawal, or surrender of his candidacy.

“It is therefore misleading and inaccurate for anyone to interpret or portray his remarks as stepping down from the race. Desmond Elliott remains committed to democratic principles, the rule of law, and the mandate freely given to him by the overwhelming majority of his supporters across Surulere Constituency 1.

“We call on party members, stakeholders, and the general public to disregard false narratives and remain focused on the need for transparency, fairness, and justice in the electoral process.

“At this critical moment, it is imperative that the integrity of the primary election process be upheld and that every legitimate supporter and delegate is allowed to participate freely, without intimidation or obstruction,” the disclosure stated.

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PenCom, NLC to Intensify Efforts Against Pension Defaulters from June 1

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pension funds

By Adedapo Adesanya

The National Pension Commission (PenCom) and the Nigeria Labour Congress (NLC) Lagos Council will begin enforcement against pension defaulters under the Contributory Pension Scheme from June 1.

The NLC Lagos Council Chairperson, Mrs Funmi Sesi, disclosed this after an interactive session organised by PenCom in Lagos on Tuesday.

The session focused on the workings of the Contributory Pension Scheme (CPS) and sensitised labour leaders on pension compliance obligations under the Pension Reform Act.

Mrs Sesi condemned the continued failure of some government agencies and private employers to remit deducted pension contributions to Pension Fund Administrators.

“It is unacceptable that in spite of monthly deductions from workers’ salaries, some employers deliberately fail to remit the funds,” she said.

She warned that the practice endangered workers’ future and undermined their economic security after retirement.

“The non-remittance of pension contributions constitutes a gross violation of labour laws and abuse of workers’ trust,” Sesi stated.

She described a pension as a fundamental workers’ right, stressing that employees deserved to retire with dignity after years of productive service.

According to her, NLC and PenCom had received growing complaints from affected workers across public and private establishments in Lagos.

Mrs Sesi said the complaints prompted immediate monitoring and enforcement efforts in collaboration with PenCom and other relevant stakeholders.

She warned that the Congress would mobilise affiliate unions against employers refusing to comply with pension remittance obligations.

“If we need to purchase locks and keys just to ensure compliance and enforcement, we will apply that.

“We are the voice for the voiceless, the power for workers and the last hope of workers and pensioners,” Sesi said.

She further warned that defaulting employers risked public exposure and possible legal action for violating pension regulations.

Mrs Sesi urged employers to comply fully with pension laws to promote industrial harmony, social justice and national development.

On his part, PenCom Director-General, Ms Omolola Oloworaran, said the Contributory Pension Scheme guaranteed financial security for workers after retirement.

Ms Oloworaran, represented by Mr Ahmed Lawan, Head of Compliance and Enforcement Department, said retirees previously suffered severe hardship and delayed pension payments.

She noted that the CPS had improved pension administration but accused some employers of frustrating the scheme through non-remittance of deductions.

Ms Oloworaran warned ministries, departments, agencies, parastatals and private firms against denying workers their pension rights.

She stressed that retirement should not become painful after years of dedicated public and private service.

“Deducting workers’ pension contributions without remitting them is a criminal offence under the pension law,” she warned.

The PenCom chief encouraged affected workers to report defaulting organisations to the NLC for investigation and enforcement.

She assured workers that the identities of whistleblowers would remain protected where necessary during enforcement operations.

The official announced that PenCom and NLC would begin joint monitoring and enforcement exercises across Lagos from June.

“We will go after organisations involved in non-remittance of workers’ pension deductions in Lagos State,” she said.

She urged workers to cooperate by providing useful information to strengthen compliance efforts and protect employees’ retirement savings.

The NLC inaugurated a committee of task force commanders from affiliate unions to support enforcement operations statewide.

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PayPal Enables PayPal USD in Africa, Asia, Others

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PayPal USD

By Aduragbemi Omiyale

After its launch in the United States in 2023, PayPal USD (PYUSD) is now available in 70 markets worldwide, including in Africa, Asia-Pacific, Europe, Latin America, the Middle East, and North America. providing stable purchasing power and enabling lower-cost global commerce for users.

In a statement on Wednesday, PayPal said this dollar-backed stablecoin enables users to send funds globally, with faster settlement and lower cost than traditional payment methods.

Users in newly supported markets can buy, hold, send, and receive PYUSD directly from their PayPal account. Additionally, eligible users can earn rewards on their PYUSD holdings, transfer funds to friends and family, whether on PayPal or to third-party digital wallets, and convert PYUSD to local currency when withdrawing funds for everyday spending.

Businesses that accept PYUSD can use proceeds in minutes rather than days or weeks, improving liquidity and reducing reliance on traditional settlement cycles. Faster access to funds can help businesses manage working capital, support cross-border operations, and participate in global commerce.

As global commerce becomes increasingly digital, individuals and businesses are looking for faster and more seamless ways to transact across borders. Stablecoins like PYUSD help power an inclusive, fast, lower-cost, global commerce system.

“Consumers and businesses around the world are looking for faster, more seamless ways to transact globally, and the current system still charges too much, takes too long, and settles on timelines that were designed for a different era,” the Senior Vice President and General Manager of Crypto for PayPal, May Zabaneh, stated.

“We are working to change that. Enabling PYUSD in users’ accounts across 70 markets gives people faster access to their funds, lower-cost ways to send money across borders, and a more direct path to participating in the global economy, and that is what drives commerce forward for everyone,” Zabaneh added.

Also commenting, the Senior Vice President and General Manager of the Middle East and Africa at PayPal, Otto Williams, said, “Bringing PYUSD to Africa is about delivering tangible value to the people and businesses driving growth in these dynamic markets.

“Consumers gain a flexible, stable way to move funds faster, while businesses can streamline cross-border payments, improve settlement times, and unlock new growth opportunities. By increasing access to a regulated, USD-backed digital currency, we’re breaking down barriers and helping reduce friction in global commerce across the region.”

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