Modupe Gbadeyanka
Customers on the network of Ikeja Electric Plc have been assured of continued quality services during the Easter holidays.
Head of Corporate Communications at Ikeja Electric, Mr Felix Ofulue, while giving this assurance in a statement, said the company was determined to ensure subscribers enjoy hitch-free services during the period.
He explained that measures have been put in place to ensure network stability and smooth operations during the Easter holidays.
“In anticipation of customers’ expectations during the holiday, we have provided a maintenance process to monitor and patrol the network to ensure faults are cleared as and when due and also mitigate the effect of any threat to supply,” he said.
While wishing all its customers a safe and enjoyable holiday season, the spokesman urged them to take advantage of its numerous channels for payment of electricity bills to avoid disconnection during the holiday period.
Mr Ofulue also used the opportunity to caution against harassment of the company’s employees on duty, noting that Ikeja Electric has provided multiple channels and customer care touch points through which customers may seek redress.
He confirmed that Customer Service has expanded its teams dedicated to handling customer complaints and they can be reached on 01-448-3900, 01-7000-250, 0700-022-5543.
Mr Ofulue further reiterated IE’s commitment towards improving its service delivery, stressing that the company has been replacing defective utility poles and transformers to ensure safe and efficient distribution of supply.
He also advised customers not to resort to using those unqualified electricians to clear fault in their areas, adding that such activities were usually responsible for most of the technical problems on the network.
The company’s image maker promised that the leading electricity distribution firm in the country will continue to endeavour to deliver efficient services to customers.
