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Ikeja Electric Introduces Electronic Billing System

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Ikeja Electric New Bill Format

By Dipo Olowookere

As part of its desire to leverage innovation and technology to improve customer experience, Ikeja Electric Plc (IE) has introduced an electronic billing (e-billing) platform, which enables customers to receive electricity bills promptly and conveniently via channels like SMS, USSD, email, IE Bill portal and IE mobile Application.

It was gathered that the leading electricity distribution company in Nigeria came up with this initiative, which is the first in the industry and complies with regulatory requirements, to ensure prompt delivery of bills to customers.

Business Post gathered that the e-billing service is free, with the SMS delivered to the registered phone numbers of customers and the PDF bills delivered to emails submitted by customers.

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Ikeja Electric said the PDF can also be downloaded via the website, adding that the Mobile App was currently available on Android and would soon be available on other Operating Systems. There is also a billing portal which customers can access to download their bills on a monthly basis.

Customers can update their contact details by visiting the company’s website, the Customer Care Unit or the nearest Ikeja Electric service centers. For customers who do not have contact details on Ikeja Electric’s website, account managers will ensure all bills delivered to valid contacts provided by such customers.

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With the introduction of e-billing system, bills are delivered faster, helping customers to reduce unwanted clutter of papers in their home, eliminating manual printing and distribution of bills with all its attendant challenges.

It was learned that this new system will reduce the risk of bills being lost in transit or affected by bad weather, while offering electronic tracking of bills delivery. In addition, the e-billing initiative is a step towards greater environmental sustainability.

Commenting on the initiative, Head of Corporate Communications for Ikeja Electric, Mr Felix Ofulue, said, “What we have done with e-billing is to create different platforms through which post-paid customers can easily access their bills.

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“As a forward-thinking organization, we understand that a critical element of product development is customer convenience and ease to access.

“This is what we intend to achieve by providing post-paid customers with easier options of receiving monthly bills via SMS, e-mail, USSD, IE Bill Portal and IE mobile app.”

He added that, “We believe that our customers appreciate innovative services that offer convenience, eliminate hitches and also fit their lifestyle; which is what e-billing guarantees. Therefore, this initiative was driven largely with interest of customers at the heart of our business.”

Dipo Olowookere is a journalist based in Nigeria that has passion for reporting business news stories. At his leisure time, he watches football and supports 3SC of Ibadan. Mr Olowookere can be reached via dipo.olowookere@businesspost.ng

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LG Polls: Ogun Imposes Movement Restriction

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Ogun LG Polls

By Adedapo Adesanya

The Ogun State Government has announced a statewide restriction of movement between 7 am and 4 pm on Saturday, July 24, 2021, to allow for the conduct of local government elections.

The State Commissioner for Information and Strategy, Mr Abdulwaheed Odusile, said the restriction was at the instance of the Ogun State Independent Electoral Commission (OGSIEC), which is conducting the councilorship and chairmanship elections in all the 236 wards across the 20 local government areas in the state.

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However, during the period of the restriction, voters will be free to move to their polling centres within their neighbourhood and cast their votes for the candidates of their choice.

The statement urged the electorate to be peaceful and avoid any act that could tarnish the hard-earned reputation of Ogun State as one of the most peaceful states in the country.

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This is coming after the Lagos State Government restricted movement between 8 am and 3 pm on Saturday for the same purpose.

Mr Gbenga Omotoso, the Commissioner for Information and Strategy, had said in a statement Thursday that the restriction will enable the Lagos State Independent Electoral Commission (LASIEC) to conduct hitch-free elections across the 57 local government areas and local council development areas in the state.

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“The restriction will facilitate the ease of movement of the electorate, election materials and LASIEC officials for the sanctity of the election, effective monitoring and enhanced security,” Mr Omotoso said.

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Everybody Needs PR—Yomi Badejo-Okusanya

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yomi badejo okusanya Everybody Needs PR

By Aduragbemi Omiyale

The Group Managing Director of CMC Connect BCW, Mr Yomi Badejo-Okusanya (YBO), has emphasised the importance of Public Relations to organisations and individuals, saying everybody needs PR.

Mr Badejo-Okusanya, who doubles as the president of the African Public Relations Association (APPA), therefore, submitted that efforts should be made to have a better understanding of the profession, noting that PR is different from journalism but both work together to achieve great results.

He called on organisations, leaders, nations, policy and decision-makers to never overlook the value that PR brings to the table.

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“Many still bear in mind that PR is only about press releases and organising events whilst those with an understanding of the weight PR professionals pull as a result of their expertise have yielded great results for themselves,” he said.

Mr Badejo-Okusanya, while speaking on the first-ever World PR Day held on July 16, 2021, charged practitioners to push forward the agenda of PR in their daily dealings, stressing that “PR needs PR.”

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The APRA leader said the decision to set aside a day for PR and a unified global agenda was indeed a welcome development, stressing that, for the past 33 years, APPA has been able to gather PR Practitioners in Africa and recently across the globe under one roof to push forward the agenda of PR, the profession itself and discuss issues, trends and solutions to PR needs.

“I am delighted because this day speaks to the fact that our effort is yielding results in ways that will take the profession to the level where it belongs and better utilized by organisations, businesses, nations, brands, individuals, decision and policymakers.

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“Truth is, everybody needs PR. It is part of our daily lives and PR is about telling a compelling story! This call for unity on a day such as this will bring about great opportunities and collaborations that will be beneficial to our profession in the long run,” he said.

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MIIVOC to Train FIRS Officials on FOI Act

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FOI Act

By Modupe Gbadeyanka

A group known as the Media Initiative against Injustice, Violence and Corruption (MIIVOC) is taking steps to improve the knowledge of government officials in the implementation of the Freedom of Information (FOI) Act of 2011.

Already, it has concluded arrangements with the management of the Federal Inland Revenue Services (FIRS) to train key personnel on the provisions and application of the law.

“Knowledge and capacity on the FOI Act are still very low in the country. There is a need for training and retraining of representatives of public institutions on the provisions and applications of the Act.

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“Poor understanding of the provisions of the FOI Act is one of the reasons for its poor implementation in Nigeria, particularly, among state actors,” the Executive Director of MIIVOC, Mr Walter Duru, said.

“Section 13 of the FOI Act makes it mandatory for public institutions to ensure the provision of appropriate training for its officials on the public’s right to access information or records held by the government or public institutions, as provided for in this Act,” he added.

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“Pursuant to section 13 of the FOI Act, the present management of FIRS approved the training for relevant officials of the Service on the FOI Act, with the view to ensuring increased compliance. The training is to be held on Thursday and Friday this week in Abuja,” Mr Duru also stated.

The MIIVOC chief, who also chairs the board of the Freedom of Information Coalition, Nigeria called on other public institutions in the country to take steps towards enhancing the capacity of their officials through regular training and retraining on the provisions of the Act.

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He also called on Nigerian citizens to take advantage of the FOI Act to hold governments at all levels accountable.

Mr Duru, an Assistant Professor of Communication and Multimedia Design at the American University of Nigeria, Yola is the leader of the non-state actors drive on FOI Implementation in Nigeria – Chairman of Freedom of Information Coalition in Nigeria.

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