Ikeja Electric Warns Customers on Using Unloaded Tokens After Issues Resolution
By Adedapo Adesanya
The management of Ikeja Electric Distribution Company (IKEDC) has cautioned customers not to load the energy tokens purchased during a recent upgrade glitch which left customers unable to buy and load much-needed electricity tokens on their prepaid meters.
In a statement on Friday, the distribution company said, “We apologise for the inconvenience experienced when loading your energy token during the TID rollover upgrade. The issue has been resolved and we thank you for your patience and understanding.”
The issue commenced when the company instructed customers to link their respective prepaid meters to the National Identification Number (NIN) and afterwards, input two Key Change Tokens (KCTs) to facilitate the smooth completion of the meter upgrade.
However, for customers, the process was not smooth as they became unable to load the energy tokens since November 17.
Many customers who spoke with our respondent said the issues have been ongoing for almost a week and all avenues to reach the Ikeja Electric customer complaints unit proved abortive.
Now, with this new statement all previously bought tokens won’t work as IKEDC warned its users that it would reissue them.
“Do not try to load the previously unloaded energy. This will be reissued to you accordingly.”