General
NERC Introduces App for Customers to Report Power Outages
By Modupe Gbadeyanka
A mobile application for customers to report power outages in their area has been introduced by the Nigerian Electricity Regulatory Commission (NERC).
The platform, known as the Power Outage Reporting System (PORS), is available for download via the Google Play Store and the Apple Store.
The reporting app was launched in Abuja on Monday, with the Abuja Electricity Distribution Company (AEDC) used to test run it.
The Commissioner of Consumer Affairs at NERC, Ms Aisha Mahmud, disclosed that the system would be used to monitor how the 11 licenced electricity distribution companies (Discos) respond to and resolve customers’ complaints about power supply disruptions.
“If you have a complaint, what you need to do is download the app, input your meter number and then, after that, log in with your complaint, the app will automatically send a confirmation to the customer on that particular feeder of yours by notifying if there is really an outage.
“If there is, then we need about two to three customers to confirm that there’s an outage on that particular feeder. As soon as they confirm that, the app will send the confirmation to the Disco with a resolution timeline. As soon as the Disco resolves this complaint, it will update the app, saying we’ve resolved this complaint. The app will automatically send another confirmation request to those customers on that particular feeder.
“Now, the customer can easily reach out to the Disco, and of course, we are trying to fulfil our regulatory obligation here to ensure that customers get the best service they need,” Ms Mahmud explained.
She disclosed that this project has been handed over to the energy distribution firms to implement, though NERC will continue to carry out the oversight function of the app and will continue to monitor it and make sure that it works properly and appropriately.
“The power outage reporting system is one of those initiatives developed by the commission just to make sure that our customers are well-protected,” she said.
Ms Mahmud noted that PORS has a multi-channel approach to obtain a lot of data from customers in outages as well as hours of supply given to customers on each service band.
“It utilises a multi-channel approach. A lot of hard work and effort went into developing this app. We liaised with the different distribution companies and obtained a lot of data on their customers,” she added, urging electricity consumers to “make use of this app and report any case of outage if there is any; and know that the commission is here to protect you to make sure you get value for your money and get the services that you truly deserve from the distribution company.”
On his part, the Chairman of NERC, Mr Sanusi Garba, also appealed to customers to channel their complaints through the app.
“We encourage customers to go to the Google Play Store and Apple Store to download this application to lay your complaint, and somebody in the commission will be monitoring to see that the distribution company has attended to the complaint,” he added.
General
Court Affirms FCCPC Authority to Investigate Consumer Complaints
By Adedapo Adesanya
The Federal High Court in Abuja has affirmed the powers of the Federal Competition and Consumer Protection Commission (FCCPC) to receive complaints, assess matters brought before it, and take appropriate lawful steps, including investigation where necessary.
In a judgment delivered on Monday by Justice James Omotosho, he dismissed the suit filed by Air Peace Limited challenging the commission’s authority to investigate consumer complaints and issue summons in the exercise of its statutory mandate.
Justice Omotosho affirmed the organisation’s powers under the Federal Competition and Consumer Protection Act, 2018 (FCCPA) to receive complaints, assess matters brought before it, and take appropriate lawful steps, including investigation where necessary.
Welcoming the decision, the chief executive of the FCCPC, Mr Tunji Bello, said the judgment provided useful clarity on the importance of regulatory oversight in protecting consumers and promoting fair market practices.
He noted that the matter arose from complaints relating to unrefunded ticket fares, cancelled flights, and other service concerns affecting passengers.
Mr Bello reiterated that consumers, who pay for services, were entitled to fair treatment, transparency, and redress in accordance with applicable law.
He further described investigation as an administrative process intended to establish facts and determine whether further action is warranted. It does not amount to a finding of liability or wrongdoing.
According to him, the commission is committed to engaging all market participants in a fair, professional, and transparent manner, while ensuring due process at every stage of its proceedings.
He encouraged businesses operating in Nigeria to cooperate with lawful regulatory processes and to maintain effective complaint resolution systems that address consumer issues promptly and fairly.
The FCCPC will continue to act within its statutory mandate to protect consumers, promote competitive markets, and strengthen confidence in essential service sectors, including aviation.
The Federal Competition and Consumer Protection Commission is Nigeria’s primary competition and consumer protection authority established under the Federal Competition and Consumer Protection Act, 2018.
General
2025 Coup Scare: FG Files Charges Against Suspects
By Adedapo Adesanya
The federal government has filed a 13-count charge before the Federal High Court, Abuja, against alleged plotters of a coup against President Bola Tinubu.
Among the suspects are a retired major general, a retired naval captain, a serving police inspector, and three others.
Recall that in January, the Nigerian armed forces confirmed that some of its personnel actually attempted to overthrow the government of President Tinubu in October 2025.
This followed speculations that the October 1 parade last year was abruptly cancelled due to an alleged attempt to remove Mr Tinubu from office by some members of the Armed Forces of Nigeria (AFN), with 16 persons arrested over the issue.
At the time, the Defence Headquarters said investigations had “identified a number of officers with allegations of plotting to overthrow the government” and would be “formally arraigned before an appropriate military judicial panel to face trial.”
“The comprehensive investigation process, conducted in accordance with established military procedures, has carefully examined all circumstances surrounding the conduct of the affected personnel. The findings have identified a number of officers with allegations of plotting to overthrow the government, which is inconsistent with the ethics, values and professional standards required of members of the AFN.
“Accordingly, those with cases to answer will be formally arraigned before an appropriate military judicial panel to face trial in accordance with the Armed Forces Act and other applicable service regulations. This ensures accountability while upholding the principles of fairness and due process.
“The AFN reiterates that measures being taken are purely disciplinary and part of ongoing institutional mechanisms to preserve order, discipline and operational effectiveness within the ranks. The Armed Forces remain resolute in maintaining the highest standards of professionalism, loyalty and respect for constitutional authority,” the statement read in parts.
General
Olam Agri Launches $50m Agro-Processing Facility in Kwara
By Adedapo Adesanya
Olam Agri, a leading global agribusiness firm, has opened a $50 million state-of-the-art soybean crushing plant and feed milling facility in Ilorin, Kwara State, marking a significant boost to the nation’s agricultural processing capabilities.
This integrated facility, the largest of its kind in sub-Saharan Africa, boasts an annual processing capacity of 250,000 to 350,000 metric tonnes of soybeans, addressing Nigeria’s rising demand for high-quality animal feed and edible oils.
The plant, recently opened, will primarily source soybeans from local farmers, strengthening the domestic supply chain and reducing reliance on imports.
It directly supports Olam Agri’s subsidiary, Ruyat Oil, while supplying raw materials to the adjacent feed mill, which produces poultry and aquaculture feeds.
Olam Agri’s feed milling unit and its edible oil subsidiary, Ruyat Oil, specialise in processing and refining various vegetable oils for the Nigerian market.
This expansion builds on Olam’s existing operations in Kwara and Kaduna States, where it already runs major poultry feed mills and Africa’s first aqua feed plant in the region.
Alongside the plant’s commissioning, Olam Agri unveiled a new consumer product, Mama’s Pride Soya Oil, a refined, cholesterol-free cooking oil aimed at Nigerian households.
Speaking at the event, the company’s Africa Head of Edible Oil Processing, Mr Saurabh Kumar, described the product as a developed innovation tailored for Nigerian kitchens and homes, expressing confidence that it will redefine market standards.
“Mama’s Pride Soya Oil is proudly produced in Nigeria for Nigerians. It is thoughtfully developed as a product consumers can trust for their everyday cooking,” he said.
The company’s Head of Marketing, Mr Bola Adeniji, emphasised the importance of promoting authentic and healthy edible oil options in Nigeria, noting that Mama’s Pride Soya Oil offers quality, safety, and nutrition, and called on trade partners to help eliminate adulterated products from the market.
The new edible oil product is available nationwide in multiple packaging formats, including PET bottles, pouches, and bulk containers, enabling broad market penetration across different income segments.
Olam Agri, which specialises in food, feed and fibre, is committed to a fully integrated approach working closely with farmers through structured support systems, improving yields, and producing and processing locally.
This captures the agribusiness’s focus on fostering positive economic impact through improved value chain productivity, a nutritional landscape, human capital development, and job creation in Nigeria.
On his part, Mr Anil Nair, Country Head and Managing Director of Olam Agri Nigeria, affirmed that the business will continue to invest in developing key value chains, food safety, and supporting Nigeria’s economic growth in line with the government’s Renewed Hope Agenda.
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