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Prudential Deploys Generative AI for Seamless Medical Claims
By Modupe Gbadeyanka
To enable faster and more frictionless medical claims, an underwriting firm, Prudential Plc, has partnered with Google to deploy the platform’s MedLM, typically used by healthcare organizations to build solutions for doctors, hospitals, and other medical providers to deliver better experiences for healthcare workers and patients.
The insurer is using generative Artificial Intelligence (AI) to improve the accuracy and efficiency of medical insurance claim decisions.
With this, Prudential is the first insurance company in the world to use Google’s MedLM family of language models to simplify and summarise claim-related documents, including medical reports and invoices, for quicker approvals and payouts.
Starting in Singapore and Malaysia, Prudential will use MedLM to analyse documents submitted alongside health insurance claims, such as diagnostic reports, prescriptions and invoices.
MedLM supports human decision-making with its ability to extract relevant information and code it accurately for claims, helping to reduce the potential for errors caused by manual data entry, so claims can be processed faster and more accurately.
Prudential will apply MedLM to select medical insurance claims made in Singapore and Malaysia over a period of 3-4 months, then compare the AI’s analysis and advice to actual decisions using current approvals processes during this time.
Commenting on this, the chief executive of Health at Prudential, Mr Arjan Toor, said, “Prudential’s early tests with MedLM demonstrate that generative AI can play a major role in efficiently tackling the growing volume of health insurance claims, resulting in more frictionless processing and a faster turnaround time for customers.”
“We’re proud to pioneer this innovative approach to using MedLM to support our operational efficiency as we continue to expand our health insurance offering – while delivering our mission to be the most trusted health partner for customers in Asia and Africa,” he added.
He said further, “In a fragmented and often confusing healthcare landscape, data and AI are enabling us to provide care beyond coverage for our customers.
“Our strategic partnership with Google Cloud has given us a valuable first-mover advantage in adopting generative AI to improve the customer experience at an important moment of truth.
“This is just the first step in using generative AI to deliver seamless, digitally enabled healthcare experiences at every step of our customers’ health journey; from the point of diagnosis, through treatment, recovery and prevention.”
On his part, the Vice President of Google Cloud, Mr Karan Bajwa, said, “Prudential has taken a truly innovative approach by adapting MedLM’s advanced healthcare and medical-specific capabilities to one of its core business processes.
“This collaboration exemplifies how our strategic partnership with Prudential can empower its workforce to drive confident decision-making, improve the overall experience for policyholders, and create meaningful innovation in healthcare and finance.”
General
Energy Management: Key Strategies for Companies to Stay Competitive in a Volatile Market
Managing resources efficiently is essential for businesses aiming to maintain a competitive edge. Rising energy costs, fluctuating commercial gas prices, and increasing business electricity tariffs can significantly impact profitability. A successful energy management strategy helps companies control business energy bills, optimise usage, and implement energy-efficient measures.
Utility Bidder has shown how proactive energy management can support businesses in achieving financial stability and sustainability. This article explores the significance of energy management and shares actionable strategies to help businesses improve energy efficiency and reduce energy costs.
Why Energy Management is Crucial for Business Success
Energy management is central in determining how businesses perform in the long run. With energy supply becoming more unpredictable and energy costs rising, organisations that fail to adopt effective energy-saving measures risk falling behind.
Efficient energy usage impacts financial health and aligns with growing consumer demand for sustainable practices. Implementing efficient appliances and equipment allows companies to cut operational costs and demonstrate their commitment to reducing environmental footprints.
Consider the challenges businesses face with rising business gas and business water prices. For example, the recent increase in electricity tariffs has forced many companies to reevaluate their energy consumption patterns.
According to a report, nearly 40% of manufacturing firms’ operating costs stem from energy usage. Implementing strategies like switching to renewable energy sources, utilising energy-efficient equipment, and monitoring air conditioning systems has helped such businesses significantly reduce energy bills.
Key Energy Management Strategies
Conduct Regular Energy Audits
An energy audit provides a comprehensive view of energy consumption and identifies inefficiencies. For instance, a retail chain conducted a detailed audit and discovered that outdated lighting consumed 20% more energy than modern LED alternatives. After implementing energy-efficient measures, the company saved over $15,000 annually.
Upgrade to Energy-Efficient Appliances and Equipment
Investing in efficient equipment is a proven way to reduce energy costs. Appliances with high energy efficiency ratings, such as ENERGY STAR-certified air conditioning units, can lower energy bills while enhancing performance. Upgrading HVAC systems can save businesses up to 25% on energy costs annually.
Monitor and Optimise Energy Usage
Advanced monitoring systems allow businesses to track energy consumption in real-time. Companies can identify peak usage periods by analysing patterns and adjusting operations to save money. For example, a manufacturing plant reduced energy consumption during non-peak hours and cut costs by 15%.
Embrace Renewable Energy Sources
Adopting renewable energy can shield businesses from volatile commercial gas prices. Solar panels, wind turbines, and geothermal systems are excellent options for companies looking to reduce dependency on traditional energy supply sources. A logistics firm, for instance, reported a 30% reduction in energy bills after installing rooftop solar panels.
Train Employees on Energy-Saving Practices
Encouraging employees to adopt energy-saving habits is another effective strategy. Turning off equipment when not in use and maintaining optimal thermostat settings are simple yet impactful steps. A case study showed that such practices saved a company over $10,000 in annual energy costs.
Negotiate Competitive Energy Contracts
Collaborating with suppliers to secure favourable rates can help businesses manage energy spending effectively. For example, businesses that actively compare commercial gas prices can often secure deals that align with their energy needs and budget. As highlighted here, the impact of rising electricity tariffs on businesses underscores the importance of such proactive measures.
Use Technology for Automation
Automation tools such as smart thermostats and motion-activated lighting systems improve energy efficiency by adjusting settings based on real-time data. Companies using such tools report significant cost savings while maintaining operational efficiency.
Practical Insights
Strategy | Potential Savings | Example |
Upgrade Lighting | 20-30% reduction in costs | LED replacements for offices |
Renewable Energy Adoption | 25-40% savings | Solar panels for warehouses |
Real-Time Monitoring | 15% reduction | Smart meters in retail stores |
Negotiated Energy Contracts | 10-20% cost reduction | Customised deals for business electricity |
Employee Training | $5,000-$10,000 savings | Awareness campaigns for energy efficiency |
To further cut costs, businesses can explore additional opportunities as described here.
Benefits of a Successful Energy Management Strategy
- Cost Savings: Improved energy efficiency measures lower operational costs and helps businesses reinvest savings in growth opportunities.
- Environmental Impact: Embracing renewable energy sources reduces carbon footprints and meets sustainability goals.
- Operational Resilience: Optimised energy usage ensures businesses can handle market fluctuations without compromising performance.
Final Words
Energy management is no longer optional for businesses thriving in a volatile market. A thoughtful approach to energy usage, from conducting audits to investing in energy-efficient equipment, can help companies reduce energy spending and achieve long-term sustainability.
FAQs
- How can small businesses benefit from energy management?
Small businesses can lower energy bills by adopting energy-efficient appliances and negotiating cost-effective contracts. These practices improve operational efficiency and reduce overheads.
- Are renewable energy sources viable for all industries?
Yes, industries like retail and manufacturing benefit greatly from solar panels and wind turbines. They are scalable and can be customised to meet energy needs effectively.
- What tools help in monitoring energy consumption?
Smart meters, energy management software, and IoT-enabled devices provide real-time data, enabling companies to adjust usage patterns and save money effectively.
General
Popoola Pushes for People-Centric Leadership
By Aduragbemi Omiyale
The chief executive of the Nigerian Exchange (NGX) Group Plc, Mr Temi Popoola, has called for people-centric leadership, stressing this is the only way to navigate the multifaceted challenges of a globalized world.
He made this submission at the Taj Lands End Leadership Summit in Mumbai, India through his thought-provoking keynote address.
“Leadership is not just about the boardroom; it is about showing up authentically in every aspect of life,” Mr Popoola stated at the event themed Authenticity, Leadership, and Hope for the Future, reflecting on the vital role of spirituality and lifelong learning, crediting these pillars for providing strength and resilience during periods of uncertainty.
The summit provided a platform for the Nigerian business leader to share a narrative that was equal parts personal and strategic.
The views of the NGX Group chief reflected his diverse life journey, which spans an upbringing in the United Kingdom and Nigeria, a robust academic foundation in chemical engineering and finance, and a career marked by leadership excellence across continents and sectors.
He highlighted how these experiences shaped his global perspective and ability to drive innovation within complex organizational structures.
According to him, leaders must embrace self-awareness and empathy to build cohesive teams capable of delivering exceptional outcomes.
As the leader of one of Africa’s most prominent stock exchanges, he underscored that the strategic act of hiring and retaining the right talent and fostering a culture of collaboration is pivotal for long-term success.
Drawing from his experiences, he shared how challenges in leadership have been mitigated through lessons learned from mentors and the wisdom found in books, both of which continue to shape his decision-making process.
However, Mr Popoola expressed optimism for the future, particularly in developing nations like India and Nigeria, describing the youth in these regions as untapped reservoirs of innovation and growth, urging leaders to strategically invest in their development to unlock transformative potential.
He further articulated a clear vision for leadership that resonates across industries and geographies. He called on leaders to prioritize authenticity, champion continuous learning, and harness the power of human capital to address both immediate challenges and future opportunities.
His address was not only a call to action but also a strategic framework for navigating the evolving dynamics of global leadership.
General
70% of Nigerians Lack of Access to Electricity—Shettima
By Adedapo Adesanya
Nigeria’s Vice President, Mr Kashim Shettima, has said between 40 and 70 per cent of Nigerians still lack formal access to electricity, underscoring the urgent need for reform in the nation’s power sector.
Mr Shettima worried that the power sector crisis is crucial for Nigeria’s economic development and industrialization, noting that countries like Indonesia, India, and South Africa, have overcome energy insufficiency and were now leading in economic advancement.
Speaking at the inauguration of the National Economic Council (NEC) Ad Hoc Committee on National Electrification at the Presidential Villa in Abuja, he urged leaders in the country to rise above differences to confront the power sector crisis and become part of the reincarnation of Nigeria as an industrialized nation.
The Vice President said there is no way Nigeria could dream of meaningful national economic development without addressing the power sector crisis and ensuring Nigerians have access to electricity and other affordable energy.
“An estimated 40-70 per cent of Nigerians have no formal access to electricity. There is no doubt that we cannot dream of meaningful national economic development without addressing the issue in the power sector and ensuring that Nigerians have accessible, available and affordable energy,” he stated, acknowledging the basic challenges in the nation’s power sector, especially the national grid which has been witnessing system collapse.
The VP, however, expressed hope that there will soon be significant improvement following the recent reforms in the energy sector which have opened the sector, “not only to the participation of, otherwise, excluded players, but also to attract investments, both foreign and local.
“I believe we are well endowed with resources, be it gas, hydro or solar, that allow us to have an optimal energy mix and leverage these resources to build a sector in a resilient manner that ensures energy security for every Nigerian,” he added.
The Vice President urged members of the National Electrification ad hoc committee to come on board and work for the nation.
“I wish you the best as you embark on this critical assignment, and I want to assure you of my availability as you discharge this onerous assignment. With this, I hereby inaugurate the NEC ad hoc committee on National Electrification Strategy and Implementation Plan,” Mr Shettima said.
On his part, the Chairman of the NEC Ad Hoc committee on National Electrification and Cross River State Governor, Mr Bassey Edet Otu, noted that the Vice President has empanelled the committee with four terms of reference to change the ugly history of incessant national grid collapse in the country, revealing that their next task is to get down to work, and do so assiduously until they produce credible, achievable and sustainable results.
“In the command list, one is to put an end to consistent grid collapse in the energy sector and to work towards deepening states’ engagement within the Electricity Reform Act 2023 to address the challenges in the power sector to the best expectation of Nigerians and the National Electrification Strategy and Implementation Plan.
“These tasks are tall but looking at the members of the committee, we are individually and collectively taller, especially in our avowed commitment to the Renewed Hope Agenda of Mr. President and the golden ethos of nation-building,” he said.
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