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IAIC Launches First Multi-Region Study on Ageing and Ageing Well, Advancing Global Collaboration and Research in Integrated Care

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  • First-of-its-kind multi-region study on the perceptions of ageing and ageing well officially launched at the Intercontinental Alliance for Integrated Care (IAIC) gala dinner.
  • The study featured insights from five member regions to advance support for ageing.
  • The Alliance welcomed seven new members, strengthened its local chapters and handed over 2026 hosting duties to the United Kingdom.

SINGAPORE – Media OutReach Newswire – 21 November 2025 – The Intercontinental Alliance for Integrated Care (IAIC), hosted by the Singapore University of Social Sciences (SUSS), today launched its first-ever multi-region study on the perceptions of ageing and ageing well. Now in its second edition, the Alliance’s annual flagship event IAIC 2025 brought together partners from across Asia, Europe, and North America, including new members from Estonia, India, Japan, Malaysia, South Korea, and Chinese Taipei, to advance new knowledge, partnerships and innovations shaping the future of ageing and integrated care.

Launch of the IAIC Multi-Region Study Report

Led by SUSS and co-developed with IAIC members, the multi-region study – A Study on Perceptions of Ageing and Ageing Well: Exploring Older Adults’ Experiences and Coping Strategies Across Regions – draws insights from five regions: Singapore, Canada, Mainland China, Hong Kong SAR and the United Kingdom. It examines how older adults across different societies understand ageing, navigate later-life transitions and define what it means to age well.

Guest-of-Honour, Mdm Halimah Yacob, Chancellor, SUSS, at the official launch of the IAIC Multi-Region study.

Placing the lived experiences of older adults at its core, the study offers a clearer picture of what ageing well means to them and underscores the role of families, communities and care systems in shaping those experiences. It provides a cross-cultural view of older adults’ aspirations and coping strategies, revealing how social, economic and policy contexts influence their day-to-day realities. Insights from Brunei and Thailand will be incorporated in the next phase and shared progressively.

Across regions, the findings highlight a common theme: ageing is shaped not only by biological changes, but also by social and cultural contexts. A recurring paradox emerges – despite physical decline, many older adults continue to experience purpose, connection and well-being.

Singapore Chapter: Local Insights into Ageing Well

Within this broader landscape, the Singapore chapter adds depth to how these themes manifest locally, drawing on responses from about 1,000 survey respondents and 15 in-depth interviews. Several key insights emerged on how older Singaporeans understand and experience ageing. For instance:

  • Women aged 75–84 placed higher value on family and close relationships than men of the same age bracket, underscoring the central role of social bonds. Staying socially connected helps them remain emotionally engaged and supported by strong community ties. Men, by contrast, are more vulnerable to isolation after retirement, particularly when their identities were closely tied to work.
  • The study also highlighted “mastery” – the belief that one can still influence the course of one’s life – as a strong predictor of successful ageing. Older adults with a strong sense of mastery tend to stay socially connected, feel more satisfied, and continue pursuing activities that bring purpose and joy. They remain active not simply because they are physically stronger, but because they believe their actions continue to matter.

For the full report, please visit https://suss.to/iaic2025-report.

Associate Professor Justina Tan, Vice President of Strategic Partnership and Engagement at SUSS and Principal Investigator for the study, shared “As Singapore becomes ‘super-aged’ next year, the multi-region study aims to provide us with invaluable insights to guide more targeted policies and interventions. By understanding the unique needs and aspirations of our older adults, we can design programmes that not only preserve autonomy and foster meaningful conversations but also ensure that support is tailored to help every senior thrive in their own way.”

Following today’s launch, the IAIC partners will move into the implementation phase, where each country will adapt insights into on-the-ground pilot initiatives within their local care systems.

IAIC 2025: Beyond Borders, Beyond Age

Themed “Beyond Borders, Beyond Age: Shaping Tomorrow’s Tapestry of Integrated Care”, IAIC 2025 convened like-minded partners such as academic institutions, care providers, policymakers, and innovators across regions to shape care systems that transcend geographical, generational, and institutional boundaries.

Across the two-day programme, delegates took part in discussions, learning journeys and collaborative sessions focused on integrated care and healthy ageing. A key highlight was a visit to TOUCHpoint@AMK 433 this morning, where participants learned about Singapore’s community-based approaches to ageing well and supporting seniors to age in place.

The event culminated in a gala dinner at Conrad Singapore Marina Bay, where Guest-of-Honour, Mdm Halimah Yacob, Chancellor, SUSS, witnessed the official launch of the multi-region study together with IAIC representatives from Singapore, Canada, Mainland China and the United Kingdom.

In her address, Mdm Halimah said “Ageing is not a burden to be managed. It is a season of life to be respected, supported, and reimagined, where every person, regardless of age, continues to have value, voice, and belonging.” She added, “As we look to the future, the challenge of ageing will test every society’s capacity for compassion, creativity, and courage. It also offers a profound opportunity to redefine what it means to live and age well, and to reaffirm our shared humanity.”

Alliance Expansion and New Local Chapters

IAIC 2025 also marked a significant milestone for the Alliance with the addition of seven new member institutions, welcomed through a symbolic handprint ceremony. Led by SUSS, the IAIC is supported by 12 founding members across Asia, Europe and North America, each contributing expertise in ageing and integrated care.

This year, the Alliance expanded its network with the following new members:

  • Jeonbuk National University (South Korea)
  • Center for Sports Science and Healthy Aging, National Cheng Kung University (Chinese Taipei)
  • National Mental Health and Welfare Commission (South Korea)
  • Public Health Foundation India (India)
  • Tallinn University (Estonia)
  • Teikyo University (Japan)
  • Universiti Pendidikan Sultan Idris (Malaysia)

SUSS also formalised two new Local Chapter Memoranda of Understanding (MOUs) with Presbyterian Community Social Services Limited and Singapore Hospice Council. These partnerships seek to strengthen community-based initiatives, pilot projects and workforce development in integrated care, while advancing applied research and fostering innovation to better serve community needs.

Intergenerational Fashion Runway Featuring Seniors and Young Designers

A highlight of the gala dinner was a vibrant intergenerational fashion showcase co-created by seniors from Lions Befrienders and student-designers from the Nanyang Academy of Fine Arts (NAFA), University of the Arts Singapore (UAS), in partnership with SUSS.

Themed “Tapestry of Style: Weaving Generations Together through Fashion,” the showcase brought together lived experience, creativity and technical skill as seniors and students co-designed each ensemble. It celebrated seniors as active creators, spotlighting their stories, perspectives and style while demonstrating the value of intergenerational collaboration.

Passing the Baton

IAIC 2025 drew to a meaningful close with a symbolic handover ceremony, where SUSS formally passed hosting duties to Royal Holloway, University of London, which will host IAIC 2026. After two years of stewardship in Singapore, the Alliance now continues its journey of learning and collaboration beyond Singapore’s shores.

The handover highlighted IAIC’s rotating stewardship model and its commitment to continuity, shared leadership and cross-border knowledge exchange. It reaffirmed the Alliance’s vision of a global community working together to advance integrated care through partnership, research and collective progress.

Professor Tan Tai Yong, President, SUSS, said “The Intercontinental Alliance for Integrated Care reinforces a collective commitment across regions to rethinking how societies can better support ageing populations. SUSS is proud to take the lead in convening this year’s Alliance and in spearheading the multi-region study with our partners. The intergenerational elements woven into this year’s edition – from the study’s findings to the collaborative fashion showcase with Lions Befrienders and the Nanyang Academy of Fine Arts – remind us that strengthening care systems requires the voices, creativity and participation of all ages.”
Hashtag: #IAIC2025 #SUSS #HealthyAgeing #IntegratedCare #ActiveAgeing #SeniorsWellbeing #PublicHealth #SocialCare #Gerontology #AgeFriendlySociety


The issuer is solely responsible for the content of this announcement.

About Singapore University of Social Sciences

At SUSS, we have a singular vision to be a university that inspires learning for life and impacts lives, regardless of age, background or life path. Our university is a vibrant tapestry of ages and experiences. From recent JC and polytechnic graduates to seasoned professionals, parents seeking new horizons and individuals redefining their careers in their golden years—our diverse community comes together for one common goal: to empower themselves with an education that impacts lives and society.

We offer more than 110 undergraduate and graduate programmes, available in full- and part-time study modes which are flexible, modular and interdisciplinary, catering to both fresh school leavers and adult learners. SUSS also offers a broad range of continuing education and training modular courses for the professional skills upgrading of Singapore’s workforce.

Our programmes and courses are offered by our six schools:

  • S R Nathan School of Human Development
  • School of Business
  • School of Humanities & Behavioural Sciences
  • School of Law
  • School of Science & Technology
  • School of Social Work & Social Development

Since becoming an Autonomous University in 2017, over 25,000 graduates have experienced our unique brand of education. More than 19,000 students are currently pursuing their full- and part-time studies with us.

The Institute for Adult Learning (IAL), as part of SUSS, leads in the field of research on adult and workplace learning and training of adult educators to build capabilities of the training and adult education sector in Singapore and beyond.

For more information about SUSS, please visit .

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Siam Piwat redefines global retail with NEXTOPIA, a future prototype where sustainability is a transformative force for business, people, and the planet

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BANGKOK, THAILAND – Media OutReach Newswire – 12 May 2026 – In a bold bid to reshape the future of retail, Siam Piwat Group has unveiled NEXTOPIA at its flagship Siam Paragon, the world’s first prototype for a global sustainability platform that turns eco-conscious living into an immersive, everyday experience.

Chief Executive Officer Chadatip Chutrakul introduced the project during The Economist’s 5th annual Sustainability Week Asia, recently held in Bangkok, positioning NEXTOPIA as more than a response to necessity but as a genuine driver of business leadership and vision.

The vision for the future of retail is built on three interconnected pillars: co-creation with founders and partners, collaboration with tenants and communities, and customers. Together, they redefine retail as a platform shaped by shared purpose, creativity, and participation. This extends to redefining customer relationships through trust, inspiring customers to visit more often, spend more time, and deepen engagement within our ecosystem.

2. NEXTOPIA (ECOTOPIA).jpg

“Sustainability is no longer optional,” Chutrakul said. “We must accelerate and make a bold move. Real, lasting impact is never created alone. It requires co-creation across industries, united by purpose, in a place that captures the world’s attention and inspires change for the greater good.”

Launched in November 2025, the 15,000-square-meter attraction at Siam Paragon, a global landmark that draws more than 200,000 visitors daily, including a significant share of international tourists aims to move sustainability “beyond awareness into joyful and engaging experiences in everyday life,” she added.

Developed with more than 50 partners, NEXTOPIA operates under the theme “Co-creating Communities for a Better World.” It features infrastructure contributions from companies including B.Grimm, SCG, Indorama and Kasikornbank, incorporating solar energy, sustainable materials, advanced water systems, and cooling and clean air technologies.

4. NEXTOPIA.jpg

The project has achieved zero waste to landfill, cut energy consumption by 47%, reduced water use by 34% and lowered carbon emissions from construction materials by 59%. Within a year, water savings are projected to be equivalent to the volume of an Olympic-sized swimming pool. Over two years, decarbonization efforts will deliver the environmental benefit of creating a vast urban park.

NEXTOPIA is Thailand’s first multi-tenant retail building to earn EDGE Advanced certification for resource efficiency and a two-star Fitwel rating. It also received the Best in Building Health Award 2026 from Fitwel, achieving top scores for its design and quality-of-life features.

Tenants must adhere to some 50 sustainability criteria covering waste management and value chain practices, with many exceeding standard industry benchmarks. Siam Piwat developed the framework over three years to help partners adopt sustainable practices quickly while cutting costs and unlocking new value.

Interactive elements at NEXTOPIA invite visitors to participate directly, with kinetic floors and bicycles that generate electricity for redeemable rewards, alongside exhibits featuring Thailand’s largest collection of recycled art, created by artists from waste collected nationwide. ECOTOPIA, the country’s biggest eco-store, stocks more than 110,000 sustainable products, many recycled or upcycled, sourced from around 300 Thai communities and small businesses.

The project has also brought together more than 30 local communities and global organizations, including the United Nations, World Food Programme, UNDP Biofin and WWF, to exchange knowledge and ideas.

More than a shopping destination, NEXTOPIA functions as a living laboratory for experimenting and exchanging ideas that retail and real estate developers worldwide could adapt. It marks a strategic evolution for Siam Piwat, transforming the company from a premier retail developer into what it describes as “a global sustainability platform” that links businesses, people and innovation.

This shift aligns with intensifying global pressure on companies to meet their sustainability commitments under the Paris Agreement, as brands and consumers increasingly demand verifiable environmental action.

With NEXTOPIA, Siam Piwat is betting that the future of retail lies not just in selling goods, but in creating spaces where sustainability feels tangible, measurable and above all inspiring.

Setting a new benchmark for co-created, revolutionary retail, NEXTOPIA offers a scalable model that delivers both business value and meaningful impact – one that can be adopted globally.

Hashtag: #SiamParagon #NEXTOPIA #Sustainability #PrototypeCity #NetZero #TheEconomist #SustainabilityWeekAsia

The issuer is solely responsible for the content of this announcement.

About Siam Piwat

Siam Piwat is a leading retail and real estate developer behind Bangkok’s most iconic destinations, including Siam Paragon, Siam Center, Siam Discovery, ICONSIAM, and Siam Premium Outlets Bangkok, globally recognized for pioneering experiential destinations.

For over six decades, Siam Piwat has been renowned for creating iconic destinations and world-class experiences, continuously redefining Bangkok’s retail landscape through award-winning developments that set new global benchmarks. Guided by creativity, innovation, and sustainability, the company continues to lead with a bold vision s that inspire, engage, and delight customers from around the world, while creating long-term value for society, businesses, and future generations.

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DTAP Expands Access to Sexual Health Services with Two New Clinics in Holland Village and Clarke Quay

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SINGAPORE – Media OutReach Newswire – 13 May 2026 – DTAP, Singapore’s pioneering GP+ medical provider established in 2005, announced the opening of two new clinics – DTAP Clinic @ Holland Village, which officially opened on 29 Apr 2025, and DTAP Clinic @ Clarke Quay, which officially opened on 23 May 2025. The expansion strengthens access to general and sexual healthcare services, including STD tests, STD screening and HIV tests, within central lifestyle districts.

As healthcare-seeking behaviours continue to evolve, there has been a noticeable shift towards earlier and more proactive screening, especially for sexually transmitted infections (STIs) and HIV. Increasing public awareness of the importance of timely testing and treatment has driven demand for accessible, confidential care delivered in a professional clinical setting. The expansion into Holland Village and Clarke Quay reflects this shift, with both clinics designed to offer a comfortable and private environment that supports individuals in seeking care with confidence.

DTAP operates as a GP+ medical centre, bridging the gap between general practice and specialist care. Fully accredited for HIV and STD testing and treatment, its clinical protocols adhere to Singapore Ministry of Health (MOH) guidelines, covering the full continuum from screening and early detection through to treatment and long-term management. Beyond sexual health, DTAP also supports men’s and women’s health, weight management and mental health.

Clinics are staffed by experienced doctors — both male and female — who take a friendly, open and non-discriminatory approach, ensuring patients can seek care with confidence and discretion.

“This expansion builds on DTAP’s longstanding commitment to accessible and confidential care, with over 20 years of experience since 2005. We are seeing a clear shift towards more proactive health-seeking behaviour, particularly in sexual health, with more patients coming forward earlier for screening and testing, including for conditions that were previously under-discussed. This highlights the importance of timely detection and access to care, supported by a discreet, comfortable environment with experienced doctors who provide care in a respectful, open and non-discriminatory manner,” said Dr. Alan Tan, Chairman of DTAP Clinics.

DTAP Clinic @ Holland Village and DTAP Clinic @ Clarke Quay are now open to patients. For more information on services, visit https://dtapclinic.com/.

Hashtag: #DTAP

The issuer is solely responsible for the content of this announcement.

About DTAP

DTAP clinics offer GP+ medical services, bridging the gap between general practice and specialist care. Established in 2005, DTAP provides services that extend beyond regular GP offerings, with key focus areas including men’s health and women’s health, including sexual health, STD check, weight management and mental health. Through all life stages, DTAP aims to be a trusted healthcare partner in both general and sexual health.

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TP’s AI-powered debt collection solution recovers up to 40% debt, improves efficiency and saves costs

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SINGAPORE – Media OutReach Newswire – 13 May 2026 – Global digital business services leader TP (ex-Teleperformance) today reported that its award-winning AI-powered collections solution, TP.ai FAB Collect, matched human-level customer satisfaction scores while delivering a 40% debt recovery rate in live client deployments.

Collections are emerging as a critical lever for both financial performance and customer retention. Regional institutions including the Asian Development Bank have identified digital transformation of financial services and credit infrastructure as a strategic priority across Asia, while rising consumer delinquencies are increasing pressure on banks to modernise servicing and collections operations.

However, debt collection remains one of banking’s most complex challenges, as lenders struggle to improve recovery rates without damaging customer relationships. AI-driven, human-supported debt collection models are emerging as a potential way forward to help lenders tackle rising credit risk and changing borrower behaviour. TP.ai FAB Collect is designed by training AI on decades of human collections expertise and deploying it where volume demands scale, so human advisors can focus on preserving customer relationships.

From Recovery to Relationship Management

TP.ai FAB Collect empowers lenders to operationalise more predictive, customer-centric engagement at scale, moving beyond traditional recovery models without adding friction to the customer experience. Built on TP’s proprietary TP.ai FAB (Foundational AI Backbone) framework, the solution integrates advanced analytics, AI-driven decisioning, and omnichannel engagement to improve recovery outcomes while maintaining compliance and customer trust.

“We trained our AI on 40 years of human collections expertise. Now it handles the first wave, so our human advisors can focus on the conversations that truly matter. TP.ai FAB Collect has produced results across debt recovery, promise-to-pay and overall customer satisfaction.” explains Assaf Tarnopolsky, TP’s Chief Business Development & Customer Officer, APAC.

When deployed by a leading financial institution, TP.ai FAB Collect’s AI agents achieved a customer satisfaction (CSAT) score that was slightly higher than human agents while also achieving a 40% debt recovery rate. At a leading telecommunications company, AI agents adapted outreach to customers based on local payment behaviour, achieving a 7%-point improvement in the pay-to-contact ratio compared to the human-only model. The solution also improved recovery performance over time while reducing collections costs by 40% compared to a human-only model.

TP.ai FAB Collect was recognised with a 2026 Artificial Intelligence Excellence Award by the Business Intelligence Group and was named Technology of the Year by the Excellence in Customer Service awards.

Hashtag: #TPAPAC #TPaiFAB


, a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.

For more information: .

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