By Kehinde Ogundare Establishing and managing a business in Nigeria can be very challenging, especially when competing for customer attention and scarce resources. Delivering exceptional customer...
By Hyther Nizam Inflation is on almost everyone’s mind right now. Around the globe, the supply chain issues caused by the COVID-19 pandemic have been compounded...
By Hyther Nizam In today’s hyperconnected world, a bad shopping experience can drive a potential consumer to a competitor. While product and pricing used to be...
By Prashanth Krishnaswami It’s no secret that customer experience (CX) is a major point of differentiation between organisations. “One in three consumers (32%) say they will...
