By Linda Saunders Customer service is in a state of flux. As budgets and staffing levels increase, so do customer expectations, keeping efficiency critical for delivering...
Pharmacies are an essential part of the healthcare system. However, managing pharmacy inventory is difficult for pharmacists due to the complexity of tracking stock levels and...
By Modupe Gbadeyanka The customer service platform of Zoho Corporation, Zoho Desk, has been enhanced with new tools aimed at enabling customer service agents to improve...
Ask any staunch modernist, and you’ll hear them say that the last 100 years have far outpaced the previous 1,000 in terms of human invention. They...
By Samuel Awe In today’s dynamic digital economy, exceptional customer service is no longer a luxury; it is a necessity that determines an organization’s success, especially...
There are many different types of software. Some, are designed to improve and aid the growth of businesses. The type of software one’s business needs depends...
By Adeniyi Ogunfowoke The power of social media cannot be underestimated by any serious brand or organisation especially when it has to do with customer satisfaction...
By Akande Segun Okay, I hold up my hands and openly confess – I’ve tried and tried so very hard to understand why Nigerian customer service...
By Adeniyi Ogunfowoke With 10 years’ experience in Customer Service, Omolara Adagunodo, the Head of Customer Service at Jumia Travel is customer service personified. Her smile...
By Dipo Olowookere Ibadan Electricity Distribution Company (IBEDC) has launched a new billing system. The company said the new method was geared towards meeting the expectations...
