Feature/OPED
How Software Can Help You Grow Your Business
There are many different types of software. Some, are designed to improve and aid the growth of businesses. The type of software one’s business needs depends entirely upon the sector of said business.
If you own an e-commerce business, then could need customer support chatbots and point-of-sale software, for example. You need to carefully research the software available to you so that you can maximise the benefits you receive from it.
This article will now break down exactly how the perfect software can help you to improve and grow your business:
Sales Enablement
Software can help your sales team to make more sales. By helping them through the sales process with technology, software, and automation, you can help them to focus on increasing the number of sales that they make. With the right software, the sales process becomes much easier and much more streamlined. A streamlined sales process ultimately increases your company’s revenue. Sales enablement software is becoming extremely popular with businesses, so it’s worth looking into. When your staff can focus on making sales without distraction, they become a force to be reckoned with. Whatever you’re selling, sales enablement software can help.
Bespoke Software
The software can be made and tailored to your needs. Not all businesses are the same, and so, sometimes businesses need to have software designed specifically for them. Hiring a software developer to design bespoke software for you can aid your business in myriad ways. A software developer will take everything you need into consideration and can design something that will help you to improve your business. Having software that’s designed for you will make your staff’s lives easier. Everything that they need to do their job will be immediately available. With bespoke software, you also have software developers available around the clock if you run into any problems.
Automated Processes
The software can automate a lot of time-consuming processes. Instead of your staff wasting their time inputting data and filling out forms, the software can do it all for them. The software can also reduce the number of staff that you need, while still growing your business. For example, HR software means that you don’t need to employ as many HR staff. This will save you a lot of money. In addition, you won’t need to employ as many customer service staff, because you can automate a lot of processes.
On the other hand, building an intelligent tech environment will save time and your employee’s work output. In a sector like a factory and other facilities, automation of processes is a must. Especially when a large number of products are required to produce without sacrificing the wellness of your staff, industrial automation equipment will enhance your business’s safety, profitability, and efficiency.
Customer Service
As we just mentioned, the software can automate a lot of customer service tasks. Instead of employing an entire team to manage your business’s customer service, you can employ several people and use the software. While you will need software to handle incoming calls and respond to emails, you can use chatbot software to communicate with customers. The software can also be used to send automated emails out to customers who email you. These automated emails can register support tickets, which give every incoming email a unique ticket number. These ticket numbers will then help your customers to chase up their emails.
Team Collaboration
Software can allow for better team collaboration, which will improve your business and help it to grow. When your staff work together better, they can work harder, and difficult processes are streamlined. Cloud software can allow your staff to access data and information internationally, which improves collaboration. In addition, video chat software can facilitate meetings instead of staff having to travel to attend them. Your staff can also record meetings with video recording software, so that they can revisit points discussed in the meeting. The software makes team collaboration much easier.
Data Processing
In many respects, data security is more important than ever before. This is because so much business is conducted online. If you don’t handle or process data securely, customers and collaborators won’t want to do business with you. This is because you will jeopardise their security and leave them open to being hacked. Conversely, if you handle people’s data securely, your business will develop a good reputation and its growth will improve tremendously. Data processing is something that you really need to think about, so make sure that you invest in quality data processing software.
Staff Efficiency
With good software, your staff can work more efficiently and can concentrate on important tasks. Instead of worrying about repetitive tasks, they can focus on difficult and important things that need to be completed immediately. When your staff are more efficient, your business grows, and you make more money. With that said, in order for your staff to work more efficiently, you need to invest in software that’s right for your business.
If you want to grow your business, then software is the way for you to do it. There is absolutely no business that software can’t help in some shape or form. Make sure to find the software that’s right for your business, and if possible, invest in bespoke software.
Feature/OPED
The Future of Payments: Key Trends to Watch in 2025
By Luke Kyohere
The global payments landscape is undergoing a rapid transformation. New technologies coupled with the rising demand for seamless, secure, and efficient transactions has spurred on an exciting new era of innovation and growth. With 2025 fast approaching, here are important trends that will shape the future of payments:
1. The rise of real-time payments
Until recently, real-time payments have been used in Africa for cross-border mobile money payments, but less so for traditional payments. We are seeing companies like Mastercard investing in this area, as well as central banks in Africa putting focus on this.
2. Cashless payments will increase
In 2025, we will see the continued acceleration of cashless payments across Africa. B2B payments in particular will also increase. Digital payments began between individuals but are now becoming commonplace for larger corporate transactions.
3. Digital currency will hit mainstream
In the cryptocurrency space, we will see an increase in the use of stablecoins like United States Digital Currency (USDC) and Tether (USDT) which are linked to US dollars. These will come to replace traditional cryptocurrencies as their price point is more stable. This year, many countries will begin preparing for Central Bank Digital Currencies (CBDCs), government-backed digital currencies which use blockchain.
The increased uptake of digital currencies reflects the maturity of distributed ledger technology and improved API availability.
4. Increased government oversight
As adoption of digital currencies will increase, governments will also put more focus into monitoring these flows. In particular, this will centre on companies and banks rather than individuals. The goal of this will be to control and occasionally curb runaway foreign exchange (FX) rates.
5. Business leaders buy into AI technology
In 2025, we will see many business leaders buying into AI through respected providers relying on well-researched platforms and huge data sets. Most companies don’t have the budget to invest in their own research and development in AI, so many are now opting to ‘buy’ into the technology rather than ‘build’ it themselves. Moreover, many businesses are concerned about the risks associated with data ownership and accuracy so buying software is another way to avoid this risk.
6. Continued AI Adoption in Payments
In payments, the proliferation of AI will continue to improve user experience and increase security. To detect fraud, AI is used to track patterns and payment flows in real-time. If unusual activity is detected, the technology can be used to flag or even block payments which may be fraudulent.
When it comes to user experience, we will also see AI being used to improve the interface design of payment platforms. The technology will also increasingly be used for translation for international payment platforms.
7. Rise of Super Apps
To get more from their platforms, mobile network operators are building comprehensive service platforms, integrating multiple payment experiences into a single app. This reflects the shift of many users moving from text-based services to mobile apps. Rather than offering a single service, super apps are packing many other services into a single app. For example, apps which may have previously been used primarily for lending, now have options for saving and paying bills.
8. Business strategy shift
Recent major technological changes will force business leaders to focus on much shorter prediction and reaction cycles. Because the rate of change has been unprecedented in the past year, this will force decision-makers to adapt quickly, be decisive and nimble.
As the payments space evolves, businesses, banks, and governments must continually embrace innovation, collaboration, and prioritise customer needs. These efforts build a more inclusive, secure, and efficient payment system that supports local to global economic growth – enabling true financial inclusion across borders.
Luke Kyohere is the Group Chief Product and Innovation Officer at Onafriq
Feature/OPED
Ghana’s Democratic Triumph: A Call to Action for Nigeria’s 2027 Elections
In a heartfelt statement released today, the Conference of Nigeria Political Parties (CNPP) has extended its warmest congratulations to Ghana’s President-Elect, emphasizing the importance of learning from Ghana’s recent electoral success as Nigeria gears up for its 2027 general elections.
In a statement signed by its Deputy National Publicity Secretary, Comrade James Ezema, the CNPP highlighted the need for Nigeria to reclaim its status as a leader in democratic governance in Africa.
“The recent victory of Ghana’s President-Elect is a testament to the maturity and resilience of Ghana’s democracy,” the CNPP stated. “As we celebrate this achievement, we must reflect on the lessons that Nigeria can learn from our West African neighbour.”
The CNPP’s message underscored the significance of free, fair, and credible elections, a standard that Ghana has set and one that Nigeria has previously achieved under former President Goodluck Jonathan in 2015. “It is high time for Nigeria to reclaim its position as a beacon of democracy in Africa,” the CNPP asserted, calling for a renewed commitment to the electoral process.
Central to CNPP’s message is the insistence that “the will of the people must be supreme in Nigeria’s electoral processes.” The umbrella body of all registered political parties and political associations in Nigeria CNPP emphasized the necessity of an electoral system that genuinely reflects the wishes of the Nigerian populace. “We must strive to create an environment where elections are free from manipulation, violence, and intimidation,” the CNPP urged, calling on the Independent National Electoral Commission (INEC) to take decisive action to ensure the integrity of the electoral process.
The CNPP also expressed concern over premature declarations regarding the 2027 elections, stating, “It is disheartening to note that some individuals are already announcing that there is no vacancy in Aso Rock in 2027. This kind of statement not only undermines the democratic principles that our nation holds dear but also distracts from the pressing need for the current administration to earn the trust of the electorate.”
The CNPP viewed the upcoming elections as a pivotal moment for Nigeria. “The 2027 general elections present a unique opportunity for Nigeria to reclaim its position as a leader in democratic governance in Africa,” it remarked. The body called on all stakeholders — including the executive, legislature, judiciary, the Independent National Electoral Commission (INEC), and civil society organisations — to collaborate in ensuring that elections are transparent, credible, and reflective of the will of the Nigerian people.
As the most populous African country prepares for the 2027 elections, the CNPP urged all Nigerians to remain vigilant and committed to democratic principles. “We must work together to ensure that our elections are free from violence, intimidation, and manipulation,” the statement stated, reaffirming the CNPP’s commitment to promoting a peaceful and credible electoral process.
In conclusion, the CNPP congratulated the President-Elect of Ghana and the Ghanaian people on their remarkable achievements.
“We look forward to learning from their experience and working together to strengthen democracy in our region,” the CNPP concluded.
Feature/OPED
The Need to Promote Equality, Equity and Fairness in Nigeria’s Proposed Tax Reforms
By Kenechukwu Aguolu
The proposed tax reform, involving four tax bills introduced by the Federal Government, has received significant criticism. Notably, it was rejected by the Governors’ Forum but was still forwarded to the National Assembly. Unlike the various bold economic decisions made by this government, concessions will likely need to be made on these tax reforms, which involve legislative amendments and therefore cannot be imposed by the executive. This article highlights the purposes of taxation, the qualities of a good tax system, and some of the implications of the proposed tax reforms.
One of the major purposes of taxation is to generate revenue for the government to finance its activities. A good tax system should raise sufficient revenue for the government to fund its operations, and support economic and infrastructural development. For any country to achieve meaningful progress, its tax-to-GDP ratio should be at least 15%. Currently, Nigeria’s tax-to-GDP ratio is less than 11%. The proposed tax reforms aim to increase this ratio to 18% within the next three years.
A good tax system should also promote income redistribution and equality by implementing progressive tax policies. In line with this, the proposed tax reforms favour low-income earners. For example, individuals earning less than one million naira annually are exempted from personal income tax. Additionally, essential goods and services such as food, accommodation, and transportation, which constitute a significant portion of household consumption for low- and middle-income groups, are to be exempted from VAT.
In addition to equality, a good tax system should ensure equity and fairness, a key area of contention surrounding the proposed reforms. If implemented, the amendments to the Value Added Tax could lead to a significant reduction in the federal allocation for some states; impairing their ability to finance government operations and development projects. The VAT amendments should be holistically revisited to promote fairness and national unity.
The establishment of a single agency to collect government taxes, the Nigeria Revenue Service, could reduce loopholes that have previously resulted in revenue losses, provided proper controls are put in place. It is logically easier to monitor revenue collection by one agency than by multiple agencies. However, this is not a magical solution. With automation, revenue collection can be seamless whether it is managed by one agency or several, as long as monitoring and accountability measures are implemented effectively.
The proposed tax reforms by the Federal Government are well-intentioned. However, all concerns raised by Nigerians should be looked into, and concessions should be made where necessary. Policies are more effective when they are adapted to suit the unique characteristics of a nation, rather than adopted wholesale. A good tax system should aim to raise sufficient revenue, ensure equitable income distribution, and promote equality, equity, and fairness.
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