Technology
Datatex Releases New Version of AMETHYST
By Dipo Olowookere
Leading innovative telephony software solutions firm, Datatex, has announced the official release of a fully re-engineered version of AMETHYST, its exceedingly popular, industry leading, web-based telephone call recording system and quality management software.
This comes after two years of careful planning, programming and rigorous testing by their own team of programmers, resulting into a more modern, flexible Call Recording and Quality Management platform.
CEO of Datatex, Mr Johan Landman, stated that, “The original AMETHYST which we developed 15 years ago, remains without question, a really solid software solution, but the reality is that there are only so many upgrades you can do – especially in a 15 year time frame.”
“Technology and needs have changed quite dramatically and we recognised that the time had come to essentially start afresh and create a completely new version of our software. The new version, AMETHYST2, builds on the already powerful capabilities of the original AMETHYST, while making sure that we fully capitalise on the capabilities that more modern technology offers.”
In 2015, Datatex embarked upon re-creating AMETHYST from the ground up. After two years of careful planning, programming and rigorous testing by their own team of programmers – the result is a more modern, flexible Call Recording and Quality Management platform.
“For example, we’re now offering unlimited supervisor licences which are free, while we’ve built in functions that allow for extensive group structures and access control. The way that the original AMETHYST had been developed was somewhat more restrictive. We’re now able to accommodate much more of what we know our clients need,” says Mr Landman.
So with AMETHYST2, companies and users alike can look forward to a wide range of incredible new features that improve workflow and overall management.
Company decision makers in particular, will be pleased with key operational improvements which include the fact that AMETHYST2 is now a 64bit application. This allows for greater processing speeds. The software also provides for more efficient and cost effective scalability, and an even greater standard of reliability and redundancy.
Many businesses today who are reliant on technology to operate, need 3 key features to remain efficient and competitive – Security, Mobility and Scalability. AMETHYST2 enables all these essentials and more, which is why it’s definitely a winning solution for both multi-office and international companies.
Mr Landman says that Datatex recognised that they had to get rid of any limitations from the old software. “We needed to make sure that AMETHYST2 not only works seamlessly with the technology that companies use today, but we needed to also make the software easier to use and more intuitive.”
AMEHTYST2 is geared for speed, ease of use and efficiency. New features such as its fully integrated communication records which link all modes of communication such as email, call recordings and chat to one agent, make agent management more streamlined.
Reporting has received a serious overhaul and users can now look forward to extensive and detailed statistical data and reports, which can be scheduled for automatic distribution to the appropriate team members.
The upgrades within AMETHYST2 are extensive and as Landman says “Everyone that has used AMETHYST, will experience a big difference between the two versions.”
Companies familiar with Datatex can rest assured that with new protocols and settings, AMETHYST2 remains fully compliant with POPI, FICA, FAIS, SOX, PCI, NCA and PCA.
Acquiring AMETHYST2 involves a once off purchase, with ongoing free same version updates, and no annual fees.
Datatex provides highly personalised service and support, which existing clients of theirs, genuinely value. It is for this reason that they prefer to work with their clients personally and provide fully customised quotes that suit the specific needs of the organisation.
Technology
Airtel Africa Intensifies Awareness on Better Data Usage
By Modupe Gbadeyanka
A significant step has been taken by a leading provider of telecommunications and mobile money services, Airtel Africa Plc, to engage customers on how to enhance their digital experience by making the most of their data bundles.
The telco intends to allow customers to make informed decisions about their data usage habits, and to achieve this, it has engaged the services of three top artists on the continent to promote better data usage.
The artists are Simi from Nigeria, Fally Ipupa from the Democratic Republic of Congo, and Diamond Platnumz from Tanzania,
They have collaborated with the company to create a special song to provide customers with practical tips and tools that will help them to maximise their data for everyday use, from browsing the internet to streaming and accessing essential apps.
The partnership is part of the ongoing #SmartaWithData campaign that promotes education on better data usage and management.
It aims to rally Airtel Africa’s customers to GET smarter data settings, SET smarter data speeds, and GO #SmartaWithData for a more rewarding digital experience.
The edutainment campaign is currently active on the Airtel network in Kenya, Nigeria, Uganda, Tanzania, the Democratic Republic of Congo (DRC), Zambia, and Malawi to its young customers aged 18-35 years.
The #SmartaWithData campaign by Airtel Africa offers tips to help customers make smarter use of their data, while also encouraging them to join in and share their tips.
Customers can access all data bundles easily via USSD, Airtel Lite or the MyAirtel App.
“Our goal with this campaign is to ensure that our customers get the most out of Airtel data bundles, thereby enhancing their online experience. In collaborating with these artists, who our customers love and engage with on a daily basis, ensures that they are aware of these data hacks, and they can seamlessly adopt usage and management of their data through clear messages that resonate with them.
“At Airtel Africa, our priority is to create exceptional customer experiences with our products and services. We hope that through this edutainment campaign, delivered through authentic internationally acclaimed African artists, our customers will be empowered and have rewarding online experiences, whether for business or leisure,” the Chief Marketing and Sales Officer at Airtel Africa, Rohit Marwha, said.
Technology
NCC Renews MTN Nigeria’s 800MHz Spectrum Band Licences
By Adedapo Adesanya
The Nigerian Communications Commission (NCC) has renewed and extended the validity of the 800MHz spectrum band licences given to MTN Nigeria Plc to boost its mobile broadband and voice communication service offerings.
The 800 MHz band is ideal for 4G LTE (Long-Term Evolution) networks, delivering high-speed internet services as its low-frequency range allows signals to travel long distances and penetrate buildings better, ensuring wider coverage, especially in rural or hard-to-reach areas in the country.
The first 800MHz spectrum licence (Channel 1) has been renewed for 10 years, effective from January 1, 2025, to December 31, 2034.
The second 800MHz spectrum licence (Channel 2), initially set to expire on December 31, 2030, has been extended by four years, bringing its new expiration date with Channel 1 to December 31, 2034.
This harmonisation of licence tenures ensures that both spectrum licences will now expire concurrently, streamlining future renewals and enhancing operational efficiency.
Commenting on the transactions, MTN Nigeria CEO, Mr Karl Toriola said: “We are pleased with the successful renewal and harmonisation of our 800MHz spectrum licences, which lay a solid foundation for the ongoing delivery of 4G services to our customers.
“This enables us to continue to meet the demand for data and is integral to our broader strategy for enhancing connectivity.”
MTN has the largest market share in the Nigerian telecommunications sector in terms of customer base.
The development comes amid the industry regulator’s approval of the 50 per cent tariff increase for telecom operators in the country, the first since 2013.
The 50 per cent call was lower than the 100 per cent recommended by operators and service providers in the telco industry.
Mr Toriola, who was one of the most vocal proponents for the hike, warned that the review was necessary to sustain the sector and contribute more to economic development.
Technology
Telco Subscribers Propose 10% Tariff Hike, Reject NCC’s 50% Approval
By Adedapo Adesanya
The National Association of Telecommunications Subscribers (NATCOMS) wants a maximum of 10 per cent increase in tariffs as against the 50 per cent announced by the Nigerian Communications Commission (NCC).
Recall that the leadership of the body in an interview on Tuesday said it would challenge the federal government’s decision to allow operators increase tariff by 50 per cent in a court of law.
In another round of interview with the News Agency of Nigeria (NAN) in Lagos, the President of NATCOMS, Mr Deolu Ogunbanjo, said the group understood the dilemma faced by the telecommunications industry and had suggested a 5 – 10 per cent marginal increase in tariff.
He said that the approval by the federal government for the telcos to raise tariffs at a maximum of 50 per cent was unacceptable, arguing that it will “affect everyone from the biggest industry to the smallest company, such as the Point of Service (POS) operators.”
“It will increase operational costs,” he added.
According to Mr Ogunbanjo, experts had x-rayed the telecoms sector and said it was in intensive care, meaning it needed to be attended to.
“We now depend on telecoms for our meetings, for the banks, everybody depends on it even the education sector, yes, a lot of things depend on it.
“So, that is why we painfully agreed that, look, a moderate or marginal five per cent to 10 per cent increase will be fine.
”You know, we do not mind an increase if it is to salvage the industry that is helping us, that means so much to us and that is also contributing double-digit to Nigeria’s Gross Domestic Product.
“So, we appreciate that. It’s painful, but we granted. We said, okay, we will not mind if it is just five per cent to 10 per cent increase,’’ he said.
The NATCOMS boss stressed that, if the operators really needed funds, they should explore the Nigerian Exchange (NGX) Limited.
“The industry operators can opt for an Initial Public Offer (IPO) for Nigerians to buy shares in their companies as a way of raising funds.
“However, a situation where a whole 50 per cent is granted for tariff hike is not cheap and it is a no! no! from us subscribers.”
He reiterated that the body will take the case to the court.
“I mean, for what we are already going through, no for us, we will challenge this in court,’’ Mr Ogunbanjo insisted.
The NCC announcing the hike on Monday said the increase was pursuant to its power under Section 108 of the Nigerian Communications Act, 2003 (NCA) to regulate and approve tariff rates and charges by telecommunications operators.
“…Over 100% requested by some network operators, was arrived at taking into account ongoing industry reforms that will positively influence sustainability.
“These adjustments will remain within the tariff bands stipulated in the 2013 NCC Cost Study, and requests will be reviewed on a case-by-case basis as is the Commission’s standard practice for tariff reviews. It will be implemented in strict adherence to the recently issued NCC Guidance on Tariff Simplification, 2024,” the announcement statement noted.
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