By Modupe Gbadeyanka
Leading public sector ICT infrastructure and services provider wholly owned by the Federal Government, Galaxy Backbone Ltd, has achieved another feat with the acquisition of the ISO/IEC 20000 certification.
The ISO 20000 is an international standard which helps organizations demonstrate excellence, and prove best practice in IT Service Management.
It ensures that companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services.
Galaxy’s ISO 20000 commenced in June 2015 with the unveiling of Galaxy 2.0 strategy and the constitution of Galaxy ITIL/ISO 20000 Working Group (GIWG) as a demonstration of Galaxy management’s commitment to institutionalize an auditable IT Service Management System in the company.
Managing Director/CEO Galaxy Backbone Ltd, Mr Yusuf Kazaure, stated that, “I am pleased to announce to you today that we have been certified to ISO 20000 standard within the scope we set for the certification.
“I congratulate the management and staff of Galaxy for this achievement and I appreciate those who worked hard to achieve this goal. It is particularly noteworthy that this is the first time we achieved a feat like this with minimum support from external consultants. I believe this approach has helped us to understand the management system better and will enhance our adoption process”.
He said further that, “ITIL implementation is a cultural change and not a project. While we have achieved a milestone with the certification, the journey is just beginning; a lot of work lies ahead to make ITIL best-practices a culture in the organization and a means of continually improving our services. I count on the cooperation of all staff to continue to work together as teams to achieve our corporate targets and business objectives.”
According to Mr Kazaure, the Galaxy 2.0 strategy is anchored around four key corporate objectives which include long term sustainability of Galaxy Backbone, becoming an elite team that solves government problems using ICT, being an agile organization and instituting a culture of innovation in service delivery to customers.
Furthermore, he said to underscore the company’s commitment to empowering its team that every staff of the company has been trained on ITIL Foundation while some have become certified as ITIL experts and others as ITIL examiners.
Presenting the ISO/IEC 20000 certificate to Galaxy Backbone, the Deputy British High Commissioner to Nigeria, Harriet Thompson described the feat as a mark of demonstration of Galaxy’s capability for the design, development, delivery and improvement of IT services that fulfil customer’s service requirements and empowers the government of Nigeria to deliver quality public services to its citizens in a manner that reduces poverty and improves their lives.
The certificate is awarded by British Standard Institute, a United Kingdom National Standard Body that helps organizations worldwide to make excellence in IT service delivery their habit.
Galaxy Backbone’s implementation of IT Service Management involved development of its human capacity and capabilities to transform its resources to valuable services. ISO/IEC 20000 IT Service Management (ITSM) certificate is recognized worldwide, and helps to provide assurance to Galaxy’s stakeholders about its ability to efficiently and effectively deliver IT services in an internationally acceptable manner.
It will be recalled that in 2011, Galaxy Backbone became the first public sector institution in Nigeria to be ISO/IEC 27001:2005 certified for Information Security Management System (ISMS) and was upgraded to ISO/IEC 27001:2013 in 2014.
This is a demonstration of the company’s commitment to benchmarking international best practices and in line with the vision to be a leading enabler of digital inclusion in Nigeria and Africa.
Google Search Trends Show Interests of Nigerians in Artificial Intelligence Grow
By Modupe Gbadeyanka
New search trends released by Google have revealed that Nigerians are more interested than ever in Artificial Intelligence (AI) as their interests grew by 100 per cent in 2022 from 2021.
According to Google search Trends, search interest in “artificial intelligence” reached a record high in 2022 in Nigeria and across the world, with top trending questions in Nigeria including “what is AI art”, “what is deep learning in artificial intelligence”, “how to become an AI engineer” and “when was artificial intelligence invented” – all of which have been searched 5,000 per cent more in 2022 than 2021.
Other searches included “what is artificial intelligence all about” (+370%), “is artificial intelligence a course” (+260%) and “what is artificial intelligence” (+130%).
Google, which views AI as a solution for addressing significant societal challenges like climate change, recently shared their approach to pursuing AI responsibly, which includes the need to prioritise building and testing for safety, and prioritising its purpose for the public good.
“It’s great to see people in Nigeria showing more of an interest in the transformational technology that is AI. AI is already a key part of many of our lives – in fact, if you use Google tools regularly, you’re probably using AI without even realising: it’s what helps Maps give you the fastest or most fuel-efficient route or Search to find what you’re looking for.
“We’re continuing to pursue AI boldly and responsibly – creating tools that improve the lives of as many people as possible,” the President of Google Europe, the Middle East and Africa, Matt Brittin, said.
The trends, released today, also show that people in Nigeria are increasingly interested in protecting their cybersecurity and online privacy.
In 2022, searches for “computer security” were the top form of security searched worldwide and in Nigeria, while “cybercrime” was searched at record levels globally. Nigerians frequently searched for cyber security – with “what is ethical hacking” increasing by over 5,000%, while searches for “what is cybersecurity” and “what is a virus in a computer” increased by 200% and 80%, respectively.
Google is using AI to address security challenges – including on Gmail, which automatically blocks more than 99.9% of malware, phishing and spam and protects more than 1.5 billion inboxes using AI.
With more people using the internet than ever before to manage every aspect of their daily lives, people in Nigeria are also interested in increasing their privacy online. Searches for “private browsing” surged in 2022, increasing by 70% – while Nigerians searched for “one-time passwords” more than any other country worldwide. Searches for “password manager”- a Google tool that makes it easy to use a strong, unique password for all of your online accounts – also reached a 10-year high in Nigeria.
People in Nigeria also turned to Google to help them better understand the economy, learn new skills and build their careers.
2022 was an uncertain year economically, reflected in the search trends.
Searches for inflation hit an all-time high worldwide and a 10-year high in Nigeria. Searches for “causes of cost-push inflation”, “creeping inflation” and “what is a recession” increased by over 5,000%. People also took to Google to understand the causes of rising prices and how to reduce them – with searches for “how to save heat”, “how to save water” and “how to save money” increasing by 370%, 80% and 22%, respectively.
People in Nigeria aren’t just turning to Google to understand these issues – they’re also looking for resources to navigate these challenges and build their careers. Searches for “how to learn coding” doubled, while searches for “how to learn video editing” (+450%), “how to learn web development” (+350%) and “how to learn photoshop” (+130%) also increased.
People also turned to Google to prepare for job interviews and find new opportunities: with search interest for the topic “job” increasing by 50%. Google itself continues to offer training and advice to those who need it most, having provided digital skills training to 22 million people across Europe, the Middle East and Africa since 2015 through their ‘Grow with Google’ programme.
People in Nigeria care about building a more sustainable future – and are using Google to understand how to do that.
The trends released today also show that people in Nigeria value environmentalism and sustainability. Across the world, searches for “climate change”, “climate crisis” and “sustainability” reached record highs – while in Nigeria, searches for “eco anxiety”, “greenwashing”, and “veganism” are at an all-time high.
Nigerians are also increasingly searching for “green energy”, “sustainable art” and “low emission vehicle” – all rising over 5,000% – as well as “renewable fuels” (+330%), “green growth” (+330%) and “solar fuel” (+240%).
Across the world, searches for environmental disasters were searched more than ever – including “drought”, “flood” and “landslides”, while in Nigeria “heat wave” has reached an all-time search high.
Google is no stranger to increased interest in sustainability – and, as well as working to achieve net zero emissions across all of its operations and value chain by 2030, is committed to enabling everyone to make more sustainable choices.
Over the last few years, Google has made changes to its core products, which reach billions of people each day, to help users make more sustainable choices.
Last year, Google released eco-friendly routing in Europe, which uses artificial intelligence to help show Google Maps users the most fuel and eco-efficient route, as well as the fastest.
The tool is already estimated to have saved more than half a million metric tons of carbon emissions – equivalent to taking 100,000 fuel-based cars off the road. Google also made changes to its Hotel, Flight and Shopping tools to help users see which options are most sustainable.
Starlink is Now Available in Nigeria—SpaceX Confirms
By Modupe Gbadeyanka
Nigerians and tech startup owners can now heave a sigh of relief as Starlink is now available in Nigeria, according to SpaceX.
The internet service provider is owned by a billionaire businessman and owner of Twitter, Mr Elon Musk.
The federal government held meetings with the management of the company to introduce its services in Nigeria. The network was earlier expected to commence its operations in the country last month.
However, after the wait, SpaceX has confirmed the availability of the Starlink network in the country and would be expected to take a huge chunk of the broadband market with competitors like MTN, Glo, Airtel, 9mobile, Smile, Spectranet, and Swift.
Nigeria is the first African country to receive Starlink service.
“Starlink is now available in Nigeria, the first African country to receive the service,” a message posted on the Twitter handle of SpaceX on Monday night stated.
Starlink, according to its profile on Wikipedia, is a satellite internet constellation operated by SpaceX, providing satellite Internet access coverage to 47 countries. It also aims for global mobile phone service after 2023.
With Starlink, users can engage in activities that historically have not been possible with satellite internet, as its high-speed, low-latency service is made possible via the world’s largest constellation of highly advanced satellites operating in a low orbit around the Earth.
CBN Gives Interswitch Payments Service Holding Company License
By Aduragbemi Omiyale
A Payments Service Holding Company (PSHC) license has been granted to Interswitch Group by the Central Bank of Nigeria (CBN).
This followed an earlier announcement by the CBN regarding new licensing categories for participants in the Nigerian payments system.
The integrated payments solution provider is among the first to receive this authorisation from the country’s apex bank.
According to the regulator, the PSHC regulation requires companies with existing or prospective operations across multiple license categories to set up a PSHC. The activities of each of the PSHC subsidiaries operating within those respective licensing regimes are clearly delineated for clearer accountability, effective risk management and the enablement of better regulatory oversight by the CBN.
A statement from Interswitch, a leading financial technology in Africa, outlines that Interswitch’s Group Holding Company retains ownership of the PSHC in Nigeria as well as its other subsidiaries outside of Africa.
The issuance of the PSHC licence coincides with Interswitch’s 20th-anniversary commemoration, which has seen the company cement its position as a pioneering and integral enabler that has actively supported the growth and development of fintech and payments progressively across Africa over the last 20 years.
It also serves to reinforce Interswitch’s progressive outlook as a frontier-driving company which keeps pushing boundaries to facilitate the creation of new ecosystems that help businesses and individuals scale and thrive, in line with its purpose of inspiring Africa to greatness through innovation, value-creation and excellence.
“Twenty years ago, we placed a bet on the latent potential we saw in the introduction of e-payment channels at the time, particularly ATMs for the delivery of cash just-in-time, and today, we are gratified to see how far the financial technology and payment systems in Nigeria have grown.
“On the back of our receipt of this additional license, we remain strongly committed to a close partnership with the Central Bank of Nigeria to facilitate the delivery of the Payments Vision (2025) and, of course, the National Financial Inclusion Strategy,” the founder and Group CEO of Interswitch, Mr Mitchell Elegbe, remarked.
He further reiterates Interswitch’s resolute focus on its over-arching mission to continue championing technology solutions that connect and empower individuals, businesses, and communities across the continent.
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