Technology
MTN Nigeria Blames System Error for October 9 Outage

By Adedapo Adesanya
MTN Nigeria has apologised to its subscribers, blaming the network outage experienced on Saturday, October 9 on a system error.
In a video message sent to Business Post on Sunday, the Chief Executive Officer of the company, Mr Karl Toriola, said the downtime was a result of system error from its end and not a result of sabotage as many feared, especially because it occurred a day after Facebook suffered a similar issue.
MTN users had October 9 experienced hours of network disruption, which affected calls and connections to the internet.
Mr Toriola explained that the technical team traced the cause of the downtime to an error that shifted all 4G customers to the 3G, overloading the band.
“Last Saturday, we had an outage that left our customers without a connection for several hours. On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family,” Mr Toriola said.
“We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility and privilege very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again.
“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network. Our engineers were able to resolve the problem.
“I know that recently other technology companies suffered outages. I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t [a] sabotage, it was a regrettable error,” the MTN chief added.
He further announced that MTN had refunded customers airtime and data used yesterday in addition to the time-bound subscription extension earlier promised.
He also assured users that MTN was working to ensure that they never experience such challenges with the network again.
“While we work to strengthen our network to prevent further disruptions of any kind, we wanted to find a way to say sorry. Something more than extending the validity of all time-bound plans by 24 hours, which we did as soon as service was restored,” he added.
“So, while we can’t give you back the time you lost last Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 12 noon and 7 pm yesterday.
“We hope it shows how much we value our customers. You truly are our most important focus.
“We all have challenges, each and everyone, young or old, personally or professionally. What matters is how we respond. With you by our side, we will continue to improve and grow,” Mr Toriola stated.
This newspaper understands that many MTN users were given 1MB of data valid till October 31.
Technology
NDPC Launches Sector-Wide Probe on Data Protection Compliance

By Adedapo Adesanya
The Nigeria Data Protection Commission (NDPC) has commenced a sector-by-sector investigation into organisations suspected of breaching the Nigeria Data Protection Act (NDP Act), 2023.
According to Mr Babatunde Bamigboye, Head, Legal, Enforcement and Regulations at the commission, the exercise is aimed at safeguarding the fundamental rights, freedoms, and interests of data subjects as enshrined in the 1999 Constitution, while strengthening the legal foundations of Nigeria’s digital economy.
Business Post reports that the NDP Act was enacted to ensure Nigeria’s trusted and beneficial participation in regional and global economies through the responsible use of personal data.
The action is in line with Sections 5(i), 6(a), 6(c), 46(3), and 47(1)-(2) of the Act, the Commission said. Adding that it has issued Compliance Notices to several organizations. The names of these entities were published on August 23, 2025, in major newspapers nationwide.
Companies under investigation include banks, pension firms, gaming companies, insurance brokers, and other corporate bodies.
The affected organizations have 21 days to provide evidence of filing their NDP Act Compliance Audit Returns for 2024, proof of appointing a Data Protection Officer with their contact details, a summary of technical and organizational data protection measures, and evidence of registration as a Data Controller or Processor of Major Importance.
The NDPC warned that failure to comply with the directive could lead to enforcement actions, including enforcement orders, administrative fines, or criminal prosecution as stipulated in the Act.
The agency also reaffirmed its commitment to promoting accountability and trust within Nigeria’s data protection ecosystem while ensuring the protection of citizens’ rights and the growth of the digital economy.
Recall that the NDPC had already sanctioned some companies including Meta, Multichoice, and Fidelity Bank in recent times.
Technology
Tijani Sees Digital Economy Contributing One-Fifth to Nigeria’s GDP

By Adedapo Adesanya
The Minister of Communications, Innovation and Digital Economy, Mr Bosun Tijani, has projected that the digital economy to will contribute over one-fifth to Nigeria’s Gross Domestic Product (GDP) by 2030.
Mr Tijani said this at the National Digital Economy and E-Governance Bill stakeholders’ engagement on Thursday in Abuja.
Mr Tijani was represented by the Permanent Secretary of the ministry, Mr Adeladan Rafiu, in his address, said that in Q1 2025, Nigeria’s digital economy contributed N7 trillion to real GDP, representing 14.19 per cent of the N49.34 trillion total GDP.
According to him, presently, the sector contributes 16 per cent to 18 per cent of GDP, with well-defined strategies to increase this to 21 per cent by 2030.
“These figures demonstrate both the current impact and the vast potential of a unified, digitally empowered economy driven by robust legislation,” he said.
Speaking on the importance of the bill, the minister said that it sought to establish a robust legal and regulatory framework that would guide the implementation of digital governance in Nigeria.
“We can ensure that this bill provides the solid legal foundation required to drive digital identity, aid governance and overall decision-making for Nigeria,” Mr Tijani said.
Also speaking, the Director-General, National Information Technology Development Agency (NITDA), Mr Kachifu Abdullahi, said that the bill would accelerate digitisation of the Nigerian economy.
“Everybody is contributing to see how we can build a legal and institutional framework for our national digital economy.
“Government is doing a lot in digital literacy to educate our citizens to develop their digital fluency, so that everyone will be part of it and deepen the financial inclusion as well,” he said
The National Commissioner of Nigerian Data Protection Commission (NDPC), Mr Vincent Olatunji, in his goodwill message, said that the digital economy sector was the most consistent in growth.
“I am not sure of any other sector where there is consistent progress in a particular sector and contributing highly to the growth of our economy,” he said.
Earlier, the Director-General of Galaxy BackBone (GBB), Mr Ibrahim Adeyanju, said that digital economy could not be mentioned without a digital infrastructure and that is where GBB comes in.
“The government has invested a lot in terms of infrastructure, which are there to support the digital economy,” he said.
Technology
Zoho Unveils Zia LLM, Expands AI Suite With Agents, Studio Tools

By Modupe Gbadeyanka
A global technology company, Zoho, has introduced its proprietary large language model known as Zia LLM, trained specifically for business use cases, keeping privacy and governance at its core, which has resulted in lowering the inference cost, passing on that value to the customers, while also ensuring that they are able to utilise AI productively and efficiently.
In a statement, the company also announced the launched of a no-code agent builder, Zia Agent Studio, over 25 deployable Zia agents, and a Model Context Protocol (MCP) server to open up its vast library of actions to third-party agents.
The Country Head for Zoho Nigeria, Mr Kehinde Ogundare, noted that these products demonstrate the organisation’s longstanding aim to build foundational technology focused on protection of customer data, breadth and depth of capabilities because of the business context, and value.
Zia LLM leveraged NVIDIA’s AI accelerated computing platform. It comprises three models with 1.3 billion, 2.6 billion and 7 billion parameters, each separately trained and optimised for contextual applicability that benchmark competitively against comparable open source models in the market.
The three models allow Zoho to always optimise the right model for the right user context, striking the balance between power and resource management. In the short term, Zoho will scale Zia LLM’s model sizes, starting with the first set of parameter increases by the end of 2025.
While Zoho supports many LLM integrations for users, including ChatGPT, Llama, and DeepSeek, Zia LLM continues its commitment to data privacy by allowing customers to keep their data on its servers, leveraging the latest AI capabilities without sending their data to AI cloud providers.
As for the Zia Agent Studio, Zoho has simplified it to be fully prompt-based (with the option to use low-code) and includes ready-made access to over 700 actions across its products.
Agents built by users can be deployed autonomously, triggered by button click, with rule-based automation, or even summoned within customer conversations.
To enable immediate adoption of agentic technology, Zoho has developed a roster of AI agents contextually baked right into its products. These agents can be used across various business activities, handling relevant actions based on the role of the user. These include Customer Service Agent for Zoho Desk that can process incoming customer requests, understand the context, and either answer directly or triage them to a human rep, providing an efficient first line of assistance.
At the time of deployment, an agent can be provisioned as a digital employee, maintaining the user access permission structure defined within the organisation. Admins can perform behavioural audits as well as performance and impact analyses on digital employees, ensuring that every agent is working as effectively as possible and within clear guardrails.
These agents are available in Agent Marketplace from where customers can easily deploy them. Ecosystem partners, ISVs, and individual developers will be able to create agents and host them on the Zia Agents Marketplace in coming months.
The company plans to add more skills to Ask Zia, allowing it to act as an assistant to Finance teams, Customer Support teams to start with. Support for the Agent2Agent (A2A) protocol will be implemented, allowing Zia Agents to interact and collaborate with each other, as well as collaborate with agents on other platforms.
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